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Licence caanot be authorised on new PC
I thought I would post this reply I received from Digital River as it may
help in some way. They are adamant that it is a licence for 3 machines. The licence for 2 machines applies to individual products such as Word. What is interesting ( and I think grossly unfair) is that if you use your licence on 3 machines that is it. Clearly they can track if you have used the licence 3 times through the activation code. If you uninstall from one machine and try to re-install on another - tough!! You have used up your allocation. I this is correct then it is outrageous. Hope of use to somebody out there- take care when you use the licence!! Gareth -- Gareth "Susan Ramlet" wrote: As mentioned in this article: Activate Microsoft Office programs - Help and How-to - Microsoft Office Online http://office.microsoft.com/en-us/he...334341033.aspx -- Susan Ramlet -- please reply to the newsgroup so all may benefit. "Susan Ramlet" wrote in message ... See, I'm confused, because I've used the telephone activation method in the past, and it has worked, but that was ages ago....that's the key: they *don't* know unless you tell them. -- Susan Ramlet -- please reply to the newsgroup so all may benefit. "Gareth" wrote in message ... Many thanks to everyone for their kind contributions. Digital River have indeed claimed I am licensed for 3 machines and, indeed, I have managed to get all 3 machines activated (PC, Laptop, Netbook) and working up to the point where I wanted to uninstall from my old PC to my new PC. At this point I cannot activate on the new PC. Let us assume that Digital River is wrong and that I am licensed for 2 machines only. I therefore have to uninstall from another machine (say the Netbook) leaving me with just one machine running Office 2007 (the Laptop). How does Microsoft know I have performed all this and that the installation/activation on the new PC should now work? This baffles me quite frankly!! On another point if I want to take anothert option and increase the number of licenses beyond the permitted 2 does anyone know how I do that? Gareth "Smartbond" wrote: Hi, Use this Microsoft Fix It article , it might help you: How to troubleshoot problems that you may experience when you try to activate a 2007 Office product http://support.microsoft.com/kb/919895 Thanks Smartbond "Susan Ramlet" wrote: Here's another spot: Find End User License Terms for Microsoft Software Licensed by Microsoft or the Computer Manufacturer http://www.microsoft.com/about/legal...s/default.aspx -- Susan Ramlet -- please reply to the newsgroup so all may benefit. "DL" wrote in message ... The response from Digital River is incorrect, Ultimate is licensed for two devices for use by the same user To confirm simply read the EULA available in any Office component "Gareth" wrote in message news Gordon I did email Digital River who provided the software on this issue and they repiled I had 3 licences. Before I bought the new PC I had the software running on 3 machines which seems to bear out their claim. Susan - I did try the telephone method, but it seemed to be wholly automated and gave me no opportunity to speak to a "human being". All that happened was I had to speak out a key that came when I tried to activate and the reply was I had used up my licences. No chance to resolve the issue from that point! -- Gareth "Gordon" wrote: "Gareth" wrote in message ... I have recently bought a new Desktop PC. I have uninstalled a copy of Office Ultimate 2007 from my old PC and now wish to install it onto my new PC. I have checked with my supplier who assures me I have a licence for 3 machines. I thought the only Office suite that was licensed for three machines with one Product key is Home and Student, NOT "Ultimate". I suggest you read the EULA in one of the already-installed copies. . |
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Licence caanot be authorised on new PC
"Gareth" wrote in message ... I thought I would post this reply I received from Digital River as it may help in some way. They are adamant that it is a licence for 3 machines. The licence for 2 machines applies to individual products such as Word. What is interesting ( and I think grossly unfair) is that if you use your licence on 3 machines that is it. Clearly they can track if you have used the licence 3 times through the activation code. If you uninstall from one machine and try to re-install on another - tough!! You have used up your allocation. I this is correct then it is outrageous. Hope of use to somebody out there- take care when you use the licence!! I have NEVER heard of that before. May I suggest that you copy and paste the relevant portion of your EULA here for us all to see? Because if this is the case then it will say so in your EULA. I can almost guarantee that Digital River have either misunderstood your question, or you have misunderstood their reply. |
#13
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Licence caanot be authorised on new PC
Gordon
This the email conversation with Digital River: My query "I am sorry to come back to you again, but I am now totally baffled. According to the Microsoft Forums, where I put the same issue, they believe that Digital River is incorrect and that I have a licence for 2 machines, not 3 as you stated. This is clearly a critical point. Interestingly I have had Office 2007 Ultimate working correctly on 3 machines, until I uninstalled from my old PC and tried to re-install on my new PC. Before I take this up with Microsoft: 1. Can you please definitively clarify whether the licence covers 2 or 3 machines? 2. Do you know how I can increase the number of machines covered by the licence if that becomes my only option? Thanks Gareth" Digital River reply "Thank you for contacting the Ultimate Steal online store. We apologize for the confusion about this matter. Basically, Microsoft Office Suites are licensed for use on up to three machines. Individual product purchases such as Word, Excel, Outlook, and other programs may only be installed on one licensed device and one portable device. Since you already install the software into 3 computers, the three license was already used, even if you uninstall the software into your old computer and install it into a new one. Unfortunately, under this promotion, you can only purchase once. For additional licensing information, please visit: http://office.microsoft.com/en-us/products/HA102333141033.aspx" I caanot see how I could have put my query any more clearly than this. Their answer also seems quite clear. Even if your view that I am licensed for 2 machines is correct, and not 3 as claimed by Digital River, no one has answered my query as to how Microsoft know I have uninstalled from one machine and wish to re-insatll on another. The only solution that makes sense (even thought I think it is outrageous) is that Microsoft can account for each installation by their activating system. They have no de-activation system so according to them I have used up the licence. When you say in your reply to me "I have never heard of that before" are you referring to the 3 machine licence for Microsoft Ultimate 2007 or to my "accusation" that Microsoft will not let me re-install because they have alraedy activated the system and that I cannot uninstall from one machine and install on an other. The other way I suppose is to change the licence in soem way and incsrease thge number of machines covered by the licence, but heaven knows how one does that. It would be so much more helpful if there was an email address within Microsoft where I could address this issue. Thanks again for your interest Gareth Gareth "Gordon" wrote: "Gareth" wrote in message ... I thought I would post this reply I received from Digital River as it may help in some way. They are adamant that it is a licence for 3 machines. The licence for 2 machines applies to individual products such as Word. What is interesting ( and I think grossly unfair) is that if you use your licence on 3 machines that is it. Clearly they can track if you have used the licence 3 times through the activation code. If you uninstall from one machine and try to re-install on another - tough!! You have used up your allocation. I this is correct then it is outrageous. Hope of use to somebody out there- take care when you use the licence!! I have NEVER heard of that before. May I suggest that you copy and paste the relevant portion of your EULA here for us all to see? Because if this is the case then it will say so in your EULA. I can almost guarantee that Digital River have either misunderstood your question, or you have misunderstood their reply. . |
#14
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Licence caanot be authorised on new PC
"Gareth" wrote in message ... Gareth" Digital River reply "Thank you for contacting the Ultimate Steal online store. We apologize for the confusion about this matter. Basically, Microsoft Office Suites are licensed for use on up to three machines. That is TOTALLY wrong for YOUR version. Home and Student is the ONLY version authorised for more than two machines on the SAME product key. Please, as I asked - READ YOUR EULA. THAT is the definitive answer. |
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Licence caanot be authorised on new PC
"Gareth" wrote in message ... We apologize for the confusion about this matter. Basically, Microsoft Office Suites are licensed for use on up to three machines. here is PROOF. A copy of the relevant part of the EULA for Office 2007 Standard: 1. OVERVIEW. These license terms permit installation and use of one copy of the software on one device, along with other rights, all as described below. 2. INSTALLATION AND USE RIGHTS. Before you use the software under a license, you must assign that license to one device. That device is the “licensed device.” A hardware partition or blade is considered to be a separate device. a. Licensed Device. You may install and use one copy of the software on the licensed device. b. Portable Device. You may install another copy on a portable device for use by the single primary user of the licensed device. c. Separation of Components. The components of the software are licensed as a single unit. You may not separate the components and install them on different devices. |
#16
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Licence caanot be authorised on new PC
I am jumping into the middle of this thread but you are right in that
Microsoft has no de-activation system. Also unless you have an OEM product (You don't with this promotion.) installations are simultaneous, i.e. you are allowed to have the product installed on two computers at one time, not installing it twice. See the difference? Microsoft has no way to determine that you conform to the terms of the license, so what they do, and pay attention now, is they look first at the number of activations and second at the last time you activated. If you have exceeded the number of licensed activations, and the time since the last one is too recent, then they fail the activation. At this point if your total installations is within the limit, clearly stated in the EULA, you have the option to perform phone activation, and it should put the toll free number on the screen so you can call it. Many people are confused about this point. Apparently from the e-mail you enclosed this includes people at Digital River also. Having installed the product a total of two times (or whatever the number is) is not the same as having it installed on two computers at the same time. If you now have the product installed on two computers, and the limit is two, then you may not install it on another computer. If you elect to uninstall it from one computer, then you may install it on another, but you may have to use phone activation. If you wait long enough, phone activation will be unnecessary. If you have installed the product the number of permitted times, then there is no option to obtain another copy or install under the Ultimate promotion. You would have to purchase another copy of the product, and they are expensive. Earle "Gareth" wrote in message ... Gordon This the email conversation with Digital River: My query "I am sorry to come back to you again, but I am now totally baffled. According to the Microsoft Forums, where I put the same issue, they believe that Digital River is incorrect and that I have a licence for 2 machines, not 3 as you stated. This is clearly a critical point. Interestingly I have had Office 2007 Ultimate working correctly on 3 machines, until I uninstalled from my old PC and tried to re-install on my new PC. Before I take this up with Microsoft: 1. Can you please definitively clarify whether the licence covers 2 or 3 machines? 2. Do you know how I can increase the number of machines covered by the licence if that becomes my only option? Thanks Gareth" Digital River reply "Thank you for contacting the Ultimate Steal online store. We apologize for the confusion about this matter. Basically, Microsoft Office Suites are licensed for use on up to three machines. Individual product purchases such as Word, Excel, Outlook, and other programs may only be installed on one licensed device and one portable device. Since you already install the software into 3 computers, the three license was already used, even if you uninstall the software into your old computer and install it into a new one. Unfortunately, under this promotion, you can only purchase once. For additional licensing information, please visit: http://office.microsoft.com/en-us/products/HA102333141033.aspx" I caanot see how I could have put my query any more clearly than this. Their answer also seems quite clear. Even if your view that I am licensed for 2 machines is correct, and not 3 as claimed by Digital River, no one has answered my query as to how Microsoft know I have uninstalled from one machine and wish to re-insatll on another. The only solution that makes sense (even thought I think it is outrageous) is that Microsoft can account for each installation by their activating system. They have no de-activation system so according to them I have used up the licence. When you say in your reply to me "I have never heard of that before" are you referring to the 3 machine licence for Microsoft Ultimate 2007 or to my "accusation" that Microsoft will not let me re-install because they have alraedy activated the system and that I cannot uninstall from one machine and install on an other. The other way I suppose is to change the licence in soem way and incsrease thge number of machines covered by the licence, but heaven knows how one does that. It would be so much more helpful if there was an email address within Microsoft where I could address this issue. Thanks again for your interest Gareth Gareth "Gordon" wrote: "Gareth" wrote in message ... I thought I would post this reply I received from Digital River as it may help in some way. They are adamant that it is a licence for 3 machines. The licence for 2 machines applies to individual products such as Word. What is interesting ( and I think grossly unfair) is that if you use your licence on 3 machines that is it. Clearly they can track if you have used the licence 3 times through the activation code. If you uninstall from one machine and try to re-install on another - tough!! You have used up your allocation. I this is correct then it is outrageous. Hope of use to somebody out there- take care when you use the licence!! I have NEVER heard of that before. May I suggest that you copy and paste the relevant portion of your EULA here for us all to see? Because if this is the case then it will say so in your EULA. I can almost guarantee that Digital River have either misunderstood your question, or you have misunderstood their reply. . |
#17
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Licence caanot be authorised on new PC
Earle
Many, many thanks for your response. As you said "pay attention now"!! After reading your post a couple of times I do see the difference, but please bear with me if I give you the exact details of what I actually did. I would then welcome your interpretation of what this means in terms of my ability to use the software. 1. I installed the product on 3 machines (not 2!!) consecutively and all were successfully activated. 2. I bought a new PC, uninstalled the software from my old PC and tried to install on my new PC - activation failed, using both internet and phone activation processes. 3. I have now uninstalled from another machine, leaving me with just one active machine running Office Ultimate 2007. If I have interpreted you email correctly I have reached the limit of activation and have no option other than buy again. If I have mis-interpreted your email could you clarify what you mean by waiting long enough so phone activation will not be necessary? A last point - when I tried phone activation it was totally automated with no opportunity to talk to a "human being" so to speak. Earle - again my thanks for your help on this - much appreciated I can tell you!! I hope you don't mind my seeking a little more clarification on this issue. It would be so much easier for everyone if Microsoft had a deactivation process. -- Gareth "Earle Horton" wrote: I am jumping into the middle of this thread but you are right in that Microsoft has no de-activation system. Also unless you have an OEM product (You don't with this promotion.) installations are simultaneous, i.e. you are allowed to have the product installed on two computers at one time, not installing it twice. See the difference? Microsoft has no way to determine that you conform to the terms of the license, so what they do, and pay attention now, is they look first at the number of activations and second at the last time you activated. If you have exceeded the number of licensed activations, and the time since the last one is too recent, then they fail the activation. At this point if your total installations is within the limit, clearly stated in the EULA, you have the option to perform phone activation, and it should put the toll free number on the screen so you can call it. Many people are confused about this point. Apparently from the e-mail you enclosed this includes people at Digital River also. Having installed the product a total of two times (or whatever the number is) is not the same as having it installed on two computers at the same time. If you now have the product installed on two computers, and the limit is two, then you may not install it on another computer. If you elect to uninstall it from one computer, then you may install it on another, but you may have to use phone activation. If you wait long enough, phone activation will be unnecessary. If you have installed the product the number of permitted times, then there is no option to obtain another copy or install under the Ultimate promotion. You would have to purchase another copy of the product, and they are expensive. Earle "Gareth" wrote in message ... Gordon This the email conversation with Digital River: My query "I am sorry to come back to you again, but I am now totally baffled. According to the Microsoft Forums, where I put the same issue, they believe that Digital River is incorrect and that I have a licence for 2 machines, not 3 as you stated. This is clearly a critical point. Interestingly I have had Office 2007 Ultimate working correctly on 3 machines, until I uninstalled from my old PC and tried to re-install on my new PC. Before I take this up with Microsoft: 1. Can you please definitively clarify whether the licence covers 2 or 3 machines? 2. Do you know how I can increase the number of machines covered by the licence if that becomes my only option? Thanks Gareth" Digital River reply "Thank you for contacting the Ultimate Steal online store. We apologize for the confusion about this matter. Basically, Microsoft Office Suites are licensed for use on up to three machines. Individual product purchases such as Word, Excel, Outlook, and other programs may only be installed on one licensed device and one portable device. Since you already install the software into 3 computers, the three license was already used, even if you uninstall the software into your old computer and install it into a new one. Unfortunately, under this promotion, you can only purchase once. For additional licensing information, please visit: http://office.microsoft.com/en-us/products/HA102333141033.aspx" I caanot see how I could have put my query any more clearly than this. Their answer also seems quite clear. Even if your view that I am licensed for 2 machines is correct, and not 3 as claimed by Digital River, no one has answered my query as to how Microsoft know I have uninstalled from one machine and wish to re-insatll on another. The only solution that makes sense (even thought I think it is outrageous) is that Microsoft can account for each installation by their activating system. They have no de-activation system so according to them I have used up the licence. When you say in your reply to me "I have never heard of that before" are you referring to the 3 machine licence for Microsoft Ultimate 2007 or to my "accusation" that Microsoft will not let me re-install because they have alraedy activated the system and that I cannot uninstall from one machine and install on an other. The other way I suppose is to change the licence in soem way and incsrease thge number of machines covered by the licence, but heaven knows how one does that. It would be so much more helpful if there was an email address within Microsoft where I could address this issue. Thanks again for your interest Gareth Gareth "Gordon" wrote: "Gareth" wrote in message ... I thought I would post this reply I received from Digital River as it may help in some way. They are adamant that it is a licence for 3 machines. The licence for 2 machines applies to individual products such as Word. What is interesting ( and I think grossly unfair) is that if you use your licence on 3 machines that is it. Clearly they can track if you have used the licence 3 times through the activation code. If you uninstall from one machine and try to re-install on another - tough!! You have used up your allocation. I this is correct then it is outrageous. Hope of use to somebody out there- take care when you use the licence!! I have NEVER heard of that before. May I suggest that you copy and paste the relevant portion of your EULA here for us all to see? Because if this is the case then it will say so in your EULA. I can almost guarantee that Digital River have either misunderstood your question, or you have misunderstood their reply. . . |
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