Activating Trial version of Office 2007

I am writing this on behalf of my mother in law who has had a problem with
activating Office on her laptop. She purchased a product key from Microsoft
to activate it (about £130) but does not have any details about which version
she purchased apart from her bank statement and a product key. I am assuming
she purchased the Home and Student edition as this is the least expensive
version. When she entered the product key, and tried to convert to the full
version, it did not work and every time she went back into Word, it asked her
to convert again even though it was recognising her product key when entered.
I thought perhaps it was not the right trial version so I uninstalled the
trial and downloaded a new Home and Student 2007 trial and tried to convert
it with her product key. Now it is telling me that the product key is not
valid. Is there a maximum number of times it can be used? Could it be that
because it was being accepted originally, it is now not valid because the
system thinks it has been used already? I'd really appreciate any advice on
how to resolve this issue. It is frustrating that she has paid for the
product key and is now not able to use it.

When she purchased, she would have had the option to order the disk by
paying extra, she would have been emailed the key and would have downloaded
the installation file to disk
The price for 2007 H&S from MS is £97.86, including disk, so if she paid
£130 where exactly did she buy from?
(The other Office suits are all +£300)

You have to uninstall any trial and its activation assistant, reboot, then
install from the downloaded installation file (the installation file would
be about 300mb)
If you have no disk its v.important to keep a copy of the installation file
on external media, together with the key

"Corinne" wrote in message
...
I am writing this on behalf of my mother in law who has had a problem with
activating Office on her laptop. She purchased a product key from
Microsoft
to activate it (about £130) but does not have any details about which
version
she purchased apart from her bank statement and a product key. I am
assuming
she purchased the Home and Student edition as this is the least expensive
version. When she entered the product key, and tried to convert to the
full
version, it did not work and every time she went back into Word, it asked
her
to convert again even though it was recognising her product key when
entered.
I thought perhaps it was not the right trial version so I uninstalled the
trial and downloaded a new Home and Student 2007 trial and tried to
convert
it with her product key. Now it is telling me that the product key is not
valid. Is there a maximum number of times it can be used? Could it be that
because it was being accepted originally, it is now not valid because the
system thinks it has been used already? I'd really appreciate any advice
on
how to resolve this issue. It is frustrating that she has paid for the
product key and is now not able to use it.

Thanks for your response. I say £130 - it was something like that. She thinks
she was on the US Microsoft site but on her bank statement there was a
conversion from Euros! Yes, unfortunately she has no email or file (and
cannot remember receiving one) and she wrote down the product key. She is not
used to using computers! It sounds like she might have to pay for it and
start again - and get the disk this time? (but I will do it for her this
time).

Regards

Corinne

"DL" wrote:

When she purchased, she would have had the option to order the disk by
paying extra, she would have been emailed the key and would have downloaded
the installation file to disk
The price for 2007 H&S from MS is £97.86, including disk, so if she paid
£130 where exactly did she buy from?
(The other Office suits are all +£300)

You have to uninstall any trial and its activation assistant, reboot, then
install from the downloaded installation file (the installation file would
be about 300mb)
If you have no disk its v.important to keep a copy of the installation file
on external media, together with the key

"Corinne" wrote in message
...
I am writing this on behalf of my mother in law who has had a problem with
activating Office on her laptop. She purchased a product key from
Microsoft
to activate it (about £130) but does not have any details about which
version
she purchased apart from her bank statement and a product key. I am
assuming
she purchased the Home and Student edition as this is the least expensive
version. When she entered the product key, and tried to convert to the
full
version, it did not work and every time she went back into Word, it asked
her
to convert again even though it was recognising her product key when
entered.
I thought perhaps it was not the right trial version so I uninstalled the
trial and downloaded a new Home and Student 2007 trial and tried to
convert
it with her product key. Now it is telling me that the product key is not
valid. Is there a maximum number of times it can be used? Could it be that
because it was being accepted originally, it is now not valid because the
system thinks it has been used already? I'd really appreciate any advice
on
how to resolve this issue. It is frustrating that she has paid for the
product key and is now not able to use it.

I've done some more investigating. I contacted the Microsoft store (UK) and
gave them the Product Key and they said it was an OEM key purchased from a
3rd party supplier. She gave me a microsoft support address to get a new
backup copy but that didn't work as I couldn't find where you could do that.
I also think I recall that her credit card statement said DRI at the
beginning so I have contacted Digital River as she could have purchased it
from them...

"Corinne" wrote:

Thanks for your response. I say £130 - it was something like that. She thinks
she was on the US Microsoft site but on her bank statement there was a
conversion from Euros! Yes, unfortunately she has no email or file (and
cannot remember receiving one) and she wrote down the product key. She is not
used to using computers! It sounds like she might have to pay for it and
start again - and get the disk this time? (but I will do it for her this
time).

Regards

Corinne

"DL" wrote:

When she purchased, she would have had the option to order the disk by
paying extra, she would have been emailed the key and would have downloaded
the installation file to disk
The price for 2007 H&S from MS is £97.86, including disk, so if she paid
£130 where exactly did she buy from?
(The other Office suits are all +£300)

You have to uninstall any trial and its activation assistant, reboot, then
install from the downloaded installation file (the installation file would
be about 300mb)
If you have no disk its v.important to keep a copy of the installation file
on external media, together with the key

"Corinne" wrote in message
...
I am writing this on behalf of my mother in law who has had a problem with
activating Office on her laptop. She purchased a product key from
Microsoft
to activate it (about £130) but does not have any details about which
version
she purchased apart from her bank statement and a product key. I am
assuming
she purchased the Home and Student edition as this is the least expensive
version. When she entered the product key, and tried to convert to the
full
version, it did not work and every time she went back into Word, it asked
her
to convert again even though it was recognising her product key when
entered.
I thought perhaps it was not the right trial version so I uninstalled the
trial and downloaded a new Home and Student 2007 trial and tried to
convert
it with her product key. Now it is telling me that the product key is not
valid. Is there a maximum number of times it can be used? Could it be that
because it was being accepted originally, it is now not valid because the
system thinks it has been used already? I'd really appreciate any advice
on
how to resolve this issue. It is frustrating that she has paid for the
product key and is now not able to use it.

I dont believe Digital River supplies OEM keys/software
When purchasing from them, they email the key

PS Amazon.com, or most online retailers are cheaper than buying via MS, and
you get the disk

"Corinne" wrote in message
...
I've done some more investigating. I contacted the Microsoft store (UK)
and
gave them the Product Key and they said it was an OEM key purchased from a
3rd party supplier. She gave me a microsoft support address to get a new
backup copy but that didn't work as I couldn't find where you could do
that.
I also think I recall that her credit card statement said DRI at the
beginning so I have contacted Digital River as she could have purchased it
from them...

"Corinne" wrote:

Thanks for your response. I say £130 - it was something like that. She
thinks
she was on the US Microsoft site but on her bank statement there was a
conversion from Euros! Yes, unfortunately she has no email or file (and
cannot remember receiving one) and she wrote down the product key. She is
not
used to using computers! It sounds like she might have to pay for it and
start again - and get the disk this time? (but I will do it for her this
time).

Regards

Corinne

"DL" wrote:

When she purchased, she would have had the option to order the disk by
paying extra, she would have been emailed the key and would have
downloaded
the installation file to disk
The price for 2007 H&S from MS is £97.86, including disk, so if she
paid
£130 where exactly did she buy from?
(The other Office suits are all +£300)

You have to uninstall any trial and its activation assistant, reboot,
then
install from the downloaded installation file (the installation file
would
be about 300mb)
If you have no disk its v.important to keep a copy of the installation
file
on external media, together with the key

"Corinne" wrote in message
...
I am writing this on behalf of my mother in law who has had a problem
with
activating Office on her laptop. She purchased a product key from
Microsoft
to activate it (about £130) but does not have any details about which
version
she purchased apart from her bank statement and a product key. I am
assuming
she purchased the Home and Student edition as this is the least
expensive
version. When she entered the product key, and tried to convert to
the
full
version, it did not work and every time she went back into Word, it
asked
her
to convert again even though it was recognising her product key when
entered.
I thought perhaps it was not the right trial version so I uninstalled
the
trial and downloaded a new Home and Student 2007 trial and tried to
convert
it with her product key. Now it is telling me that the product key is
not
valid. Is there a maximum number of times it can be used? Could it be
that
because it was being accepted originally, it is now not valid because
the
system thinks it has been used already? I'd really appreciate any
advice
on
how to resolve this issue. It is frustrating that she has paid for
the
product key and is now not able to use it.

Thanks for your help DL. I think we will be making another purchase :-)


"DL" wrote:

I dont believe Digital River supplies OEM keys/software
When purchasing from them, they email the key

PS Amazon.com, or most online retailers are cheaper than buying via MS, and
you get the disk

"Corinne" wrote in message
...
I've done some more investigating. I contacted the Microsoft store (UK)
and
gave them the Product Key and they said it was an OEM key purchased from a
3rd party supplier. She gave me a microsoft support address to get a new
backup copy but that didn't work as I couldn't find where you could do
that.
I also think I recall that her credit card statement said DRI at the
beginning so I have contacted Digital River as she could have purchased it
from them...

"Corinne" wrote:

Thanks for your response. I say £130 - it was something like that. She
thinks
she was on the US Microsoft site but on her bank statement there was a
conversion from Euros! Yes, unfortunately she has no email or file (and
cannot remember receiving one) and she wrote down the product key. She is
not
used to using computers! It sounds like she might have to pay for it and
start again - and get the disk this time? (but I will do it for her this
time).

Regards

Corinne

"DL" wrote:

When she purchased, she would have had the option to order the disk by
paying extra, she would have been emailed the key and would have
downloaded
the installation file to disk
The price for 2007 H&S from MS is £97.86, including disk, so if she
paid
£130 where exactly did she buy from?
(The other Office suits are all +£300)

You have to uninstall any trial and its activation assistant, reboot,
then
install from the downloaded installation file (the installation file
would
be about 300mb)
If you have no disk its v.important to keep a copy of the installation
file
on external media, together with the key

"Corinne" wrote in message
...
I am writing this on behalf of my mother in law who has had a problem
with
activating Office on her laptop. She purchased a product key from
Microsoft
to activate it (about £130) but does not have any details about which
version
she purchased apart from her bank statement and a product key. I am
assuming
she purchased the Home and Student edition as this is the least
expensive
version. When she entered the product key, and tried to convert to
the
full
version, it did not work and every time she went back into Word, it
asked
her
to convert again even though it was recognising her product key when
entered.
I thought perhaps it was not the right trial version so I uninstalled
the
trial and downloaded a new Home and Student 2007 trial and tried to
convert
it with her product key. Now it is telling me that the product key is
not
valid. Is there a maximum number of times it can be used? Could it be
that
because it was being accepted originally, it is now not valid because
the
system thinks it has been used already? I'd really appreciate any
advice
on
how to resolve this issue. It is frustrating that she has paid for
the
product key and is now not able to use it.

You have to uninstall any Trial together with activation assistant, reboot,
prior to installing from cd

"Corinne" wrote in message
...
Thanks for your help DL. I think we will be making another purchase :-)


"DL" wrote:

I dont believe Digital River supplies OEM keys/software
When purchasing from them, they email the key

PS Amazon.com, or most online retailers are cheaper than buying via MS,
and
you get the disk

"Corinne" wrote in message
...
I've done some more investigating. I contacted the Microsoft store (UK)
and
gave them the Product Key and they said it was an OEM key purchased
from a
3rd party supplier. She gave me a microsoft support address to get a
new
backup copy but that didn't work as I couldn't find where you could do
that.
I also think I recall that her credit card statement said DRI at the
beginning so I have contacted Digital River as she could have purchased
it
from them...

"Corinne" wrote:

Thanks for your response. I say £130 - it was something like that. She
thinks
she was on the US Microsoft site but on her bank statement there was a
conversion from Euros! Yes, unfortunately she has no email or file
(and
cannot remember receiving one) and she wrote down the product key. She
is
not
used to using computers! It sounds like she might have to pay for it
and
start again - and get the disk this time? (but I will do it for her
this
time).

Regards

Corinne

"DL" wrote:

When she purchased, she would have had the option to order the disk
by
paying extra, she would have been emailed the key and would have
downloaded
the installation file to disk
The price for 2007 H&S from MS is £97.86, including disk, so if she
paid
£130 where exactly did she buy from?
(The other Office suits are all +£300)

You have to uninstall any trial and its activation assistant,
reboot,
then
install from the downloaded installation file (the installation file
would
be about 300mb)
If you have no disk its v.important to keep a copy of the
installation
file
on external media, together with the key

"Corinne" wrote in message
...
I am writing this on behalf of my mother in law who has had a
problem
with
activating Office on her laptop. She purchased a product key from
Microsoft
to activate it (about £130) but does not have any details about
which
version
she purchased apart from her bank statement and a product key. I
am
assuming
she purchased the Home and Student edition as this is the least
expensive
version. When she entered the product key, and tried to convert to
the
full
version, it did not work and every time she went back into Word,
it
asked
her
to convert again even though it was recognising her product key
when
entered.
I thought perhaps it was not the right trial version so I
uninstalled
the
trial and downloaded a new Home and Student 2007 trial and tried
to
convert
it with her product key. Now it is telling me that the product key
is
not
valid. Is there a maximum number of times it can be used? Could it
be
that
because it was being accepted originally, it is now not valid
because
the
system thinks it has been used already? I'd really appreciate any
advice
on
how to resolve this issue. It is frustrating that she has paid for
the
product key and is now not able to use it.

All is resolved now. Digital River sent me a copy of the file and a new
product key. I uninstalled the trial and downloaded the file and installed
it. All is working fine. Shame she paid more than twice as much as she needed
to (it was £140!). She will definitely know for next time. Thanks for your
helpful advice.


"DL" wrote:

You have to uninstall any Trial together with activation assistant, reboot,
prior to installing from cd

"Corinne" wrote in message
...
Thanks for your help DL. I think we will be making another purchase :-)


"DL" wrote:

I dont believe Digital River supplies OEM keys/software
When purchasing from them, they email the key

PS Amazon.com, or most online retailers are cheaper than buying via MS,
and
you get the disk

"Corinne" wrote in message
...
I've done some more investigating. I contacted the Microsoft store (UK)
and
gave them the Product Key and they said it was an OEM key purchased
from a
3rd party supplier. She gave me a microsoft support address to get a
new
backup copy but that didn't work as I couldn't find where you could do
that.
I also think I recall that her credit card statement said DRI at the
beginning so I have contacted Digital River as she could have purchased
it
from them...

"Corinne" wrote:

Thanks for your response. I say £130 - it was something like that. She
thinks
she was on the US Microsoft site but on her bank statement there was a
conversion from Euros! Yes, unfortunately she has no email or file
(and
cannot remember receiving one) and she wrote down the product key. She
is
not
used to using computers! It sounds like she might have to pay for it
and
start again - and get the disk this time? (but I will do it for her
this
time).

Regards

Corinne

"DL" wrote:

When she purchased, she would have had the option to order the disk
by
paying extra, she would have been emailed the key and would have
downloaded
the installation file to disk
The price for 2007 H&S from MS is £97.86, including disk, so if she
paid
£130 where exactly did she buy from?
(The other Office suits are all +£300)

You have to uninstall any trial and its activation assistant,
reboot,
then
install from the downloaded installation file (the installation file
would
be about 300mb)
If you have no disk its v.important to keep a copy of the
installation
file
on external media, together with the key

"Corinne" wrote in message
...
I am writing this on behalf of my mother in law who has had a
problem
with
activating Office on her laptop. She purchased a product key from
Microsoft
to activate it (about £130) but does not have any details about
which
version
she purchased apart from her bank statement and a product key. I
am
assuming
she purchased the Home and Student edition as this is the least
expensive
version. When she entered the product key, and tried to convert to
the
full
version, it did not work and every time she went back into Word,
it
asked
her
to convert again even though it was recognising her product key
when
entered.
I thought perhaps it was not the right trial version so I
uninstalled
the
trial and downloaded a new Home and Student 2007 trial and tried
to
convert
it with her product key. Now it is telling me that the product key
is
not
valid. Is there a maximum number of times it can be used? Could it
be
that
because it was being accepted originally, it is now not valid
because
the
system thinks it has been used already? I'd really appreciate any
advice
on
how to resolve this issue. It is frustrating that she has paid for
the
product key and is now not able to use it.