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#1
June 14th, 2009, 09:48 PM
posted to microsoft.public.office.setup
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problems updating trial version to licensed
Vista Ultimate SP1
Office 2007 Home & Student Edition SP2 I had the trial version installed but it expired. I bought a license from Digital River. I uninstalled and re-installed Office and entered the the license key when prompted, then I installed SP2. Everything went smoothly. But when I double-click my .doc file , it never appears. I create a new doc , but the scroll bars don't work ( neither drag-drop nor the arrows ). Right-click menus do not appear. Everything seems to be extremely slow. It seems my Office is still crippled.. 
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#2
June 14th, 2009, 10:00 PM
posted to microsoft.public.office.setup
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problems updating trial version to licensed
Did you delete the Trial version before installing the one purchased from Digital
River -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Vista Ultimate SP1 Office 2007 Home & Student Edition SP2 I had the trial version installed but it expired. I bought a license from Digital River. I uninstalled and re-installed Office and entered the the license key when prompted, then I installed SP2. Everything went smoothly. But when I double-click my .doc file , it never appears. I create a new doc , but the scroll bars don't work ( neither drag-drop nor the arrows ). Right-click menus do not appear. Everything seems to be extremely slow. It seems my Office is still crippled..
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#3
June 14th, 2009, 11:26 PM
posted to microsoft.public.office.setup
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problems updating trial version to licensed
Not sure what you mean by "delete" ...
As I said in my post , I uninstalled the trial edition. "Peter Foldes" wrote in message ... Did you delete the Trial version before installing the one purchased from Digital River -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Vista Ultimate SP1 Office 2007 Home & Student Edition SP2 I had the trial version installed but it expired. I bought a license from Digital River. I uninstalled and re-installed Office and entered the the license key when prompted, then I installed SP2. Everything went smoothly. But when I double-click my .doc file , it never appears. I create a new doc , but the scroll bars don't work ( neither drag-drop nor the arrows ). Right-click menus do not appear. Everything seems to be extremely slow. It seems my Office is still crippled..
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#4
June 14th, 2009, 11:37 PM
posted to microsoft.public.office.setup
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problems updating trial version to licensed
Also : every time I close Word , I get a pop-up which says :
"Microsoft Office Word has stopped working. Windows is checking for a solution to the problem ..." It then asks me if I wish to debug ... Also : double-clicking .doc files does not open them ... but if Word is already open , I can open doc files. "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Not sure what you mean by "delete" ... As I said in my post , I uninstalled the trial edition. "Peter Foldes" wrote in message ... Did you delete the Trial version before installing the one purchased from Digital River -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Vista Ultimate SP1 Office 2007 Home & Student Edition SP2 I had the trial version installed but it expired. I bought a license from Digital River. I uninstalled and re-installed Office and entered the the license key when prompted, then I installed SP2. Everything went smoothly. But when I double-click my .doc file , it never appears. I create a new doc , but the scroll bars don't work ( neither drag-drop nor the arrows ). Right-click menus do not appear. Everything seems to be extremely slow. It seems my Office is still crippled..
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#5
June 15th, 2009, 12:01 AM
posted to microsoft.public.office.setup
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problems updating trial version to licensed
You uninstalled the trial, together with activation assistant, then
rebooted, yes? Installed the digital river download, and ran the setup file, entered the key and activated, yes? (And assuming you havent ordered the disks, saved a copy of that instalation file and the key, externally) "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Also : every time I close Word , I get a pop-up which says : "Microsoft Office Word has stopped working. Windows is checking for a solution to the problem ..." It then asks me if I wish to debug ... Also : double-clicking .doc files does not open them ... but if Word is already open , I can open doc files. "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Not sure what you mean by "delete" ... As I said in my post , I uninstalled the trial edition. "Peter Foldes" wrote in message ... Did you delete the Trial version before installing the one purchased from Digital River -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Vista Ultimate SP1 Office 2007 Home & Student Edition SP2 I had the trial version installed but it expired. I bought a license from Digital River. I uninstalled and re-installed Office and entered the the license key when prompted, then I installed SP2. Everything went smoothly. But when I double-click my .doc file , it never appears. I create a new doc , but the scroll bars don't work ( neither drag-drop nor the arrows ). Right-click menus do not appear. Everything seems to be extremely slow. It seems my Office is still crippled..
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#6
June 15th, 2009, 12:25 AM
posted to microsoft.public.office.setup
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problems updating trial version to licensed
I uninstalled the trial , yes , but if I was supposed to separately
uninstall the Activation Assistant , I did not. Yes , I have saved the key and a copy of the installation , also I have the locker , so theoretically I could always retrieve them ( although when I go to the page the "Download" link is not present ) . Here is my question : is the installation package different for the trial and the licensed copy ? I thought they were the same. "DL" wrote in message ... You uninstalled the trial, together with activation assistant, then rebooted, yes? Installed the digital river download, and ran the setup file, entered the key and activated, yes? (And assuming you havent ordered the disks, saved a copy of that instalation file and the key, externally) "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Also : every time I close Word , I get a pop-up which says : "Microsoft Office Word has stopped working. Windows is checking for a solution to the problem ..." It then asks me if I wish to debug ... Also : double-clicking .doc files does not open them ... but if Word is already open , I can open doc files. "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Not sure what you mean by "delete" ... As I said in my post , I uninstalled the trial edition. "Peter Foldes" wrote in message ... Did you delete the Trial version before installing the one purchased from Digital River -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Vista Ultimate SP1 Office 2007 Home & Student Edition SP2 I had the trial version installed but it expired. I bought a license from Digital River. I uninstalled and re-installed Office and entered the the license key when prompted, then I installed SP2. Everything went smoothly. But when I double-click my .doc file , it never appears. I create a new doc , but the scroll bars don't work ( neither drag-drop nor the arrows ). Right-click menus do not appear. Everything seems to be extremely slow. It seems my Office is still crippled..
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#7
June 15th, 2009, 12:31 AM
posted to microsoft.public.office.setup
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problems updating trial version to licensed
Another weird thing : Office does not show up in my Add/Remove Programs list
"John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... I uninstalled the trial , yes , but if I was supposed to separately uninstall the Activation Assistant , I did not. Yes , I have saved the key and a copy of the installation , also I have the locker , so theoretically I could always retrieve them ( although when I go to the page the "Download" link is not present ) . Here is my question : is the installation package different for the trial and the licensed copy ? I thought they were the same. "DL" wrote in message ... You uninstalled the trial, together with activation assistant, then rebooted, yes? Installed the digital river download, and ran the setup file, entered the key and activated, yes? (And assuming you havent ordered the disks, saved a copy of that instalation file and the key, externally) "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Also : every time I close Word , I get a pop-up which says : "Microsoft Office Word has stopped working. Windows is checking for a solution to the problem ..." It then asks me if I wish to debug ... Also : double-clicking .doc files does not open them ... but if Word is already open , I can open doc files. "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Not sure what you mean by "delete" ... As I said in my post , I uninstalled the trial edition. "Peter Foldes" wrote in message ... Did you delete the Trial version before installing the one purchased from Digital River -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Vista Ultimate SP1 Office 2007 Home & Student Edition SP2 I had the trial version installed but it expired. I bought a license from Digital River. I uninstalled and re-installed Office and entered the the license key when prompted, then I installed SP2. Everything went smoothly. But when I double-click my .doc file , it never appears. I create a new doc , but the scroll bars don't work ( neither drag-drop nor the arrows ). Right-click menus do not appear. Everything seems to be extremely slow. It seems my Office is still crippled..
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#8
June 15th, 2009, 12:58 AM
posted to microsoft.public.office.setup
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problems updating trial version to licensed
Uninstall any Activation assistant & reboot.
The version you purchased may differ from the trial that was preinstalled If you installed from the digital river purchased installation file, then why it doesnt appear in Add/Remove is, I'm afraid, beyond me Maybe you need to contact either Digital River, or MS who provide free support for instalation issues "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Another weird thing : Office does not show up in my Add/Remove Programs list "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... I uninstalled the trial , yes , but if I was supposed to separately uninstall the Activation Assistant , I did not. Yes , I have saved the key and a copy of the installation , also I have the locker , so theoretically I could always retrieve them ( although when I go to the page the "Download" link is not present ) . Here is my question : is the installation package different for the trial and the licensed copy ? I thought they were the same. "DL" wrote in message ... You uninstalled the trial, together with activation assistant, then rebooted, yes? Installed the digital river download, and ran the setup file, entered the key and activated, yes? (And assuming you havent ordered the disks, saved a copy of that instalation file and the key, externally) "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Also : every time I close Word , I get a pop-up which says : "Microsoft Office Word has stopped working. Windows is checking for a solution to the problem ..." It then asks me if I wish to debug ... Also : double-clicking .doc files does not open them ... but if Word is already open , I can open doc files. "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Not sure what you mean by "delete" ... As I said in my post , I uninstalled the trial edition. "Peter Foldes" wrote in message ... Did you delete the Trial version before installing the one purchased from Digital River -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Vista Ultimate SP1 Office 2007 Home & Student Edition SP2 I had the trial version installed but it expired. I bought a license from Digital River. I uninstalled and re-installed Office and entered the the license key when prompted, then I installed SP2. Everything went smoothly. But when I double-click my .doc file , it never appears. I create a new doc , but the scroll bars don't work ( neither drag-drop nor the arrows ). Right-click menus do not appear. Everything seems to be extremely slow. It seems my Office is still crippled..
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#9
June 15th, 2009, 11:57 PM
posted to microsoft.public.office.setup
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problems updating trial version to licensed
After I rebooted , Office 2007 showed up in Add/Remove Programs ...
So now I am removing Office 2007 and Activation Assistant ... then I'm going to reboot ... then reinstall the licensed download ... "DL" wrote in message ... Uninstall any Activation assistant & reboot. The version you purchased may differ from the trial that was preinstalled If you installed from the digital river purchased installation file, then why it doesnt appear in Add/Remove is, I'm afraid, beyond me Maybe you need to contact either Digital River, or MS who provide free support for instalation issues "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Another weird thing : Office does not show up in my Add/Remove Programs list "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... I uninstalled the trial , yes , but if I was supposed to separately uninstall the Activation Assistant , I did not. Yes , I have saved the key and a copy of the installation , also I have the locker , so theoretically I could always retrieve them ( although when I go to the page the "Download" link is not present ) . Here is my question : is the installation package different for the trial and the licensed copy ? I thought they were the same. "DL" wrote in message ... You uninstalled the trial, together with activation assistant, then rebooted, yes? Installed the digital river download, and ran the setup file, entered the key and activated, yes? (And assuming you havent ordered the disks, saved a copy of that instalation file and the key, externally) "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Also : every time I close Word , I get a pop-up which says : "Microsoft Office Word has stopped working. Windows is checking for a solution to the problem ..." It then asks me if I wish to debug ... Also : double-clicking .doc files does not open them ... but if Word is already open , I can open doc files. "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Not sure what you mean by "delete" ... As I said in my post , I uninstalled the trial edition. "Peter Foldes" wrote in message ... Did you delete the Trial version before installing the one purchased from Digital River -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "John A Grandy" johnagrandy@g-mail-dot-com wrote in message ... Vista Ultimate SP1 Office 2007 Home & Student Edition SP2 I had the trial version installed but it expired. I bought a license from Digital River. I uninstalled and re-installed Office and entered the the license key when prompted, then I installed SP2. Everything went smoothly. But when I double-click my .doc file , it never appears. I create a new doc , but the scroll bars don't work ( neither drag-drop nor the arrows ). Right-click menus do not appear. Everything seems to be extremely slow. It seems my Office is still crippled..
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