User does not exist - calendar issue

At this point, I would start asking on the EXCHANGE discussions list.
Be sure and include all information, including the Exchange version,
the Outlook Client versions, and all symptoms, and what you have
done so far to troubleshoot.

Nikki Peterson

"Macinslaw" wrote in message
...
Thanks very much. I did some further checking and found that one user has
no
idea if he uses the templates. (By the way, I found another user having
the
same issue.) The other user states that any appointment sent to a common
email address comes back regardless of choosing the user singularly or by
group. This user definitely does not use any old appointments as
templates.

--DST - All Workstations were updated by WSUS and GPO to be DST compliant
and I personally installed the registry changes for our servers. Only
Exchange is wigged out.

Anyway, I am just at a complete loss. I don't know how to resolve this.

"Nikki Peterson [MVP - Outlook]" wrote:

Because the groups ID did not change, I believe you are ok. (But I'm not
100% sure).

The DST problem is different and will manifest itself in the Off Hours
that
you are seeing. I would check all clocks (Client machine, Outlook Time
Zone, Server Time)

The answer is Yes, DO NOT use any old appointments as a template.

Nikki

"Macinslaw" wrote in message
...
Hmmm....one more thought....If every user had to be re-imported and a
couple
of SID's changed, then what about the groups that were created? Would
they
also be using old SID's

"Macinslaw" wrote:

Sasparilla! I think that may be it. As a matter of fact, or entire
Exchange
server had to be rebuilt from a backup of the database, then we
exported
and
re-created all the accounts onto a new machine when we had a
devestating
failure. Also, quick question, none of this could be caused from the
new
daylight savings time changes could they? As a final note, how do we
fix
the
1 our off time issue in exchange? Every time we are supposed to do
our
time
change all appointments are off by an hour for 3 weeks until after the
date
passes from the old time change. (sorry to ask another question in the
same
area, if need be I'll start a new one.

Thanks so much for this, I believe you may be right. Although....but
then
what's the fix? Not to use any old appointments as a template?

"Nikki Peterson [MVP - Outlook]" wrote:

Did you ever have to rebuild any active directory accounts for any
of your people? If so, when?

I ask because, when you rebuild an account, the id's change. Even
though everything seems the same, Outlook will recognize that they
are different and "distinct".

If your client is using OLD appointments as templates, and trying to
create new ones (to save typing time), then the system will see the
old information and cry "foul".

To check this, I would sit down with the client and ask them to
make an appointment. Do not say anything, but watch them do it.
You may find your answer.

Nikki Peterson

"Macinslaw" wrote in message
...
Nope, all users exist and have good addresses and none are set up
as
delegates, nor have they been set up to have a forward performed.

That was a great suggestion, though. Thanks.

"TechieBird" wrote:

Are the problem addresses users who no longer exist? If so, is
it
possible
that those users were delegates to people who are on the invitee
list?

I'm thinking of a situation like this:

- Alice has two assistants, Bob and Carly, who are delegates on
her
mailbox
and receive her calendar invites
- Carly leaves the company and her mailbox is deleted *but*
Alice
forgets
to remove Carly from her delegates list
- Dave sends Alice a meeting request. Because she is set up for
the
request to go to her delegates, the server tries to send it to
Bob
and
Carly.
- Because Carly doesn't exist on the server, Dave gets a message
back
from
the server saying her address couldn't be resolved - which
confuses
him
because he never sent her anything!
- If Alice looks in her list of delegates (Tools Options
Delegates)
she'll see Bob plus one other account that used to be Carly, but
which no
longer has a name showing. If she removes the strange looking
account
then
the problem should go away.

Of course the problem for Dave is that if he sent the meeting
request to
10
people then he doesn't know which of the 10 has a delegate
problem -
which
makes it interesting to troubleshoot...

I'm not sure if what you're seeing is the same or not, but I hope
this is
of
some use!

--
TechieBird
http://bwain-dump.blogspot.com


"Macinslaw" wrote:

Thanks so much for the response. My user is using the GAL and I
have
personally deleted the nickname cache store 2ce. I will read
the
article you
point to. Whatever it is, I do not believe that your
suggestion
will
prove
fruitful for I have already performed this operation. But your
suggestion is
much appreciated and I welcome any further ideas on this issue.

"Nikki Peterson [MVP - Outlook]" wrote:

The first thing I would check is:

Is your creating client using his own contacts to select the
recipients? If
so,
he may be using old information. Have him delete them from
his
contacts and
use the GAL. If this is not the case, perhaps he is using his
Outlook
"NickNames"
feature to select the clients. Have the client delete the
names
from
his
nickname
cache and try fresh from the GAL.

There is some information on the "NickNames" or "Name
Resolution"
feature
at the following URL:
http://www.slipstick.com/contacts/index.htm#resolve

Nikki Peterson

"Macinslaw" wrote in
message
...
We are running an exchange 2000 server with Outlook 2002
clients.
I have
only one user who is having an issue:

He will create an appoinment to several users. The
appoinments go
out
fine.
But if he recalls, changes or updates the appointment, an
error
message
gets
generated as an email stating that several users do not
exist.
The
list
fluctuates a little, but there are 2 in the list that are
always on
the
list.
I have racked my brain and cannot find a resolution to this
issue.
I have
performed a re-install of Office, a repair install of
office,
deleted
cache,
deleted contact list and checked it, defragged, checked for
malwayre, used
every search parameter I can think of and I am unable to
find
anything
even
close to tis issue.

Can someone please assist us with this, this user is really
on
my
back
about
it, this feature is probably the only one he really knows
how
to
use the
best! LOL

Any help would be appreciated.

Thanks very much for all your assistance regarding this matter. I very much
appreciate it.

-Slaw

"Nikki Peterson [MVP - Outlook]" wrote:

At this point, I would start asking on the EXCHANGE discussions list.
Be sure and include all information, including the Exchange version,
the Outlook Client versions, and all symptoms, and what you have
done so far to troubleshoot.

Nikki Peterson

"Macinslaw" wrote in message
...
Thanks very much. I did some further checking and found that one user has
no
idea if he uses the templates. (By the way, I found another user having
the
same issue.) The other user states that any appointment sent to a common
email address comes back regardless of choosing the user singularly or by
group. This user definitely does not use any old appointments as
templates.

--DST - All Workstations were updated by WSUS and GPO to be DST compliant
and I personally installed the registry changes for our servers. Only
Exchange is wigged out.

Anyway, I am just at a complete loss. I don't know how to resolve this.

"Nikki Peterson [MVP - Outlook]" wrote:

Because the groups ID did not change, I believe you are ok. (But I'm not
100% sure).

The DST problem is different and will manifest itself in the Off Hours
that
you are seeing. I would check all clocks (Client machine, Outlook Time
Zone, Server Time)

The answer is Yes, DO NOT use any old appointments as a template.

Nikki

"Macinslaw" wrote in message
...
Hmmm....one more thought....If every user had to be re-imported and a
couple
of SID's changed, then what about the groups that were created? Would
they
also be using old SID's

"Macinslaw" wrote:

Sasparilla! I think that may be it. As a matter of fact, or entire
Exchange
server had to be rebuilt from a backup of the database, then we
exported
and
re-created all the accounts onto a new machine when we had a
devestating
failure. Also, quick question, none of this could be caused from the
new
daylight savings time changes could they? As a final note, how do we
fix
the
1 our off time issue in exchange? Every time we are supposed to do
our
time
change all appointments are off by an hour for 3 weeks until after the
date
passes from the old time change. (sorry to ask another question in the
same
area, if need be I'll start a new one.

Thanks so much for this, I believe you may be right. Although....but
then
what's the fix? Not to use any old appointments as a template?

"Nikki Peterson [MVP - Outlook]" wrote:

Did you ever have to rebuild any active directory accounts for any
of your people? If so, when?

I ask because, when you rebuild an account, the id's change. Even
though everything seems the same, Outlook will recognize that they
are different and "distinct".

If your client is using OLD appointments as templates, and trying to
create new ones (to save typing time), then the system will see the
old information and cry "foul".

To check this, I would sit down with the client and ask them to
make an appointment. Do not say anything, but watch them do it.
You may find your answer.

Nikki Peterson

"Macinslaw" wrote in message
...
Nope, all users exist and have good addresses and none are set up
as
delegates, nor have they been set up to have a forward performed.

That was a great suggestion, though. Thanks.

"TechieBird" wrote:

Are the problem addresses users who no longer exist? If so, is
it
possible
that those users were delegates to people who are on the invitee
list?

I'm thinking of a situation like this:

- Alice has two assistants, Bob and Carly, who are delegates on
her
mailbox
and receive her calendar invites
- Carly leaves the company and her mailbox is deleted *but*
Alice
forgets
to remove Carly from her delegates list
- Dave sends Alice a meeting request. Because she is set up for
the
request to go to her delegates, the server tries to send it to
Bob
and
Carly.
- Because Carly doesn't exist on the server, Dave gets a message
back
from
the server saying her address couldn't be resolved - which
confuses
him
because he never sent her anything!
- If Alice looks in her list of delegates (Tools Options
Delegates)
she'll see Bob plus one other account that used to be Carly, but
which no
longer has a name showing. If she removes the strange looking
account
then
the problem should go away.

Of course the problem for Dave is that if he sent the meeting
request to
10
people then he doesn't know which of the 10 has a delegate
problem -
which
makes it interesting to troubleshoot...

I'm not sure if what you're seeing is the same or not, but I hope
this is
of
some use!

--
TechieBird
http://bwain-dump.blogspot.com


"Macinslaw" wrote:

Thanks so much for the response. My user is using the GAL and I
have
personally deleted the nickname cache store 2ce. I will read
the
article you
point to. Whatever it is, I do not believe that your
suggestion
will
prove
fruitful for I have already performed this operation. But your
suggestion is
much appreciated and I welcome any further ideas on this issue.

"Nikki Peterson [MVP - Outlook]" wrote:

The first thing I would check is:

Is your creating client using his own contacts to select the
recipients? If
so,
he may be using old information. Have him delete them from
his
contacts and
use the GAL. If this is not the case, perhaps he is using his
Outlook
"NickNames"
feature to select the clients. Have the client delete the
names
from
his
nickname
cache and try fresh from the GAL.

There is some information on the "NickNames" or "Name
Resolution"
feature
at the following URL:
http://www.slipstick.com/contacts/index.htm#resolve

Nikki Peterson

"Macinslaw" wrote in
message
...
We are running an exchange 2000 server with Outlook 2002
clients.
I have
only one user who is having an issue:

He will create an appoinment to several users. The
appoinments go
out
fine.
But if he recalls, changes or updates the appointment, an
error
message
gets
generated as an email stating that several users do not
exist.
The
list
fluctuates a little, but there are 2 in the list that are
always on
the
list.
I have racked my brain and cannot find a resolution to this
issue.
I have
performed a re-install of Office, a repair install of
office,
deleted
cache,
deleted contact list and checked it, defragged, checked for
malwayre, used
every search parameter I can think of and I am unable to
find
anything
even
close to tis issue.

Can someone please assist us with this, this user is really
on
my
back
about
it, this feature is probably the only one he really knows
how
to
use the
best! LOL

Any help would be appreciated.