If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Activation Question
I have a copy of Office Small Business Edition 2003 that came installed with
an old desktop running XP. I also have the CD's. The old desktop died and to keep functioning, I installed Office on a laptop running XP. The installation went fine and I activated Office via the web. I have also obtained a new desktop running WIN 7 and have been getting everything migrated to that new desktop. This included installing Office. The installation went fine but when attempting to activate via the web, I got some sort of error (don't remember the details) and ended up calling the number that the wizzard gave me. I got a voice response system but was able to get the Office programs to run. But now, every time I start an Office program, the license agreement pops up and I have to accept to continue. (If I go to the activation wizzard, it indicates that the program has already been activated.) I can live with the constant popups but obviously would prefer that to end. I am, however, concerned becasue I don't know what is really going on and I'm worried that I may lose the ability to run Office, especially now that I'm starting to use Outlook for email, contacts, calendar, etc. I wanted to talk to someone at MS to discuss and resolve the issue but can't find a number anywhere. Can anybody clarify the siutation and telll me what I can do to get it resolved? Your help is greatly appreciated. |
#2
|
|||
|
|||
Activation Question
jimbo321 wrote:
I have a copy of Office Small Business Edition 2003 that came installed with an old desktop running XP. I also have the CD's. The old desktop died and to keep functioning, I installed Office on a laptop running XP. The installation went fine and I activated Office via the web. I have also obtained a new desktop running WIN 7 and have been getting everything migrated to that new desktop. This included installing Office. The installation went fine but when attempting to activate via the web, I got some sort of error (don't remember the details) and ended up calling the number that the wizzard gave me. I got a voice response system but was able to get the Office programs to run. But now, every time I start an Office program, the license agreement pops up and I have to accept to continue. (If I go to the activation wizzard, it indicates that the program has already been activated.) I can live with the constant popups but obviously would prefer that to end. I am, however, concerned becasue I don't know what is really going on and I'm worried that I may lose the ability to run Office, especially now that I'm starting to use Outlook for email, contacts, calendar, etc. I wanted to talk to someone at MS to discuss and resolve the issue but can't find a number anywhere. Can anybody clarify the siutation and telll me what I can do to get it resolved? Your help is greatly appreciated. I had this problem on a new W7/64 machine. Office 2003 did exactly this. About two weeks later it "cured itself" somehow. Anyway since my experience I was alert to this issue and just a few days ago I read about someone else with this problem and they had found a MS article about how to fix it. Sorry I don't have the link but it had something to do with being logged in as an Admin when you click the agreement. I'll bet you can find it if you search, look for a MS link concerning this. Sard |
#3
|
|||
|
|||
Activation Question
Here you go
http://support.microsoft.com/kb/884202 -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "jimbo321" wrote in message ... I have a copy of Office Small Business Edition 2003 that came installed with an old desktop running XP. I also have the CD's. The old desktop died and to keep functioning, I installed Office on a laptop running XP. The installation went fine and I activated Office via the web. I have also obtained a new desktop running WIN 7 and have been getting everything migrated to that new desktop. This included installing Office. The installation went fine but when attempting to activate via the web, I got some sort of error (don't remember the details) and ended up calling the number that the wizzard gave me. I got a voice response system but was able to get the Office programs to run. But now, every time I start an Office program, the license agreement pops up and I have to accept to continue. (If I go to the activation wizzard, it indicates that the program has already been activated.) I can live with the constant popups but obviously would prefer that to end. I am, however, concerned becasue I don't know what is really going on and I'm worried that I may lose the ability to run Office, especially now that I'm starting to use Outlook for email, contacts, calendar, etc. I wanted to talk to someone at MS to discuss and resolve the issue but can't find a number anywhere. Can anybody clarify the siutation and telll me what I can do to get it resolved? Your help is greatly appreciated. |
#4
|
|||
|
|||
Activation Question
"jimbo321" wrote in message ... I have a copy of Office Small Business Edition 2003 that came installed with an old desktop running XP. I also have the CD's. The old desktop died and to keep functioning, I installed Office on a laptop running XP. The installation went fine and I activated Office via the web. I have also obtained a new desktop running WIN 7 and have been getting everything migrated to that new desktop. This included installing Office. The installation went fine but when attempting to activate via the web, I got some sort of error (don't remember the details) and ended up calling the number that the wizzard gave me. I got a voice response system but was able to get the Office programs to run. But now, every time I start an Office program, the license agreement pops up and I have to accept to continue. (If I go to the activation wizzard, it indicates that the program has already been activated.) I can live with the constant popups but obviously would prefer that to end. I am, however, concerned becasue I don't know what is really going on and I'm worried that I may lose the ability to run Office, especially now that I'm starting to use Outlook for email, contacts, calendar, etc. I wanted to talk to someone at MS to discuss and resolve the issue but can't find a number anywhere. Can anybody clarify the siutation and telll me what I can do to get it resolved? Your help is greatly appreciated. I'll be the bad "cop" here. If the version of Office "came with" a computer it is in all probability an OEM version which is forever tied to the first machine it is installed onto and can not "legally" be transferred to another machine. To ensure that you have a legal copy that can be transferred, look at the license sticker where the 25 character key is located and in the lower right corner if it says MLK or OEM it is an OEM version. If it says FPP then it is a retail version and you are legal to do what you did. If you can't find the original license sticker look at the disk. If it says for sale or purchase only with a new computer it is also an OEM version. |
#5
|
|||
|
|||
Activation Question
Thanks guys, really appreciate your help. I think I'm OK re licensing but
if, in fact, Dell (who I bought the original computer from) is selling me MS software that is only usable on that particular computer and not transferrable to a replacement machine, that is a real rip-off, especially considering that you are never advised ahead of time of that sort of limitation. Why would I ever want to buy any software from Dell under those conditions vs. buying it in the open market??? I seem to be making some progress in eliminating the pop-up's. "LVTravel" wrote: "jimbo321" wrote in message ... I have a copy of Office Small Business Edition 2003 that came installed with an old desktop running XP. I also have the CD's. The old desktop died and to keep functioning, I installed Office on a laptop running XP. The installation went fine and I activated Office via the web. I have also obtained a new desktop running WIN 7 and have been getting everything migrated to that new desktop. This included installing Office. The installation went fine but when attempting to activate via the web, I got some sort of error (don't remember the details) and ended up calling the number that the wizzard gave me. I got a voice response system but was able to get the Office programs to run. But now, every time I start an Office program, the license agreement pops up and I have to accept to continue. (If I go to the activation wizzard, it indicates that the program has already been activated.) I can live with the constant popups but obviously would prefer that to end. I am, however, concerned becasue I don't know what is really going on and I'm worried that I may lose the ability to run Office, especially now that I'm starting to use Outlook for email, contacts, calendar, etc. I wanted to talk to someone at MS to discuss and resolve the issue but can't find a number anywhere. Can anybody clarify the siutation and telll me what I can do to get it resolved? Your help is greatly appreciated. I'll be the bad "cop" here. If the version of Office "came with" a computer it is in all probability an OEM version which is forever tied to the first machine it is installed onto and can not "legally" be transferred to another machine. To ensure that you have a legal copy that can be transferred, look at the license sticker where the 25 character key is located and in the lower right corner if it says MLK or OEM it is an OEM version. If it says FPP then it is a retail version and you are legal to do what you did. If you can't find the original license sticker look at the disk. If it says for sale or purchase only with a new computer it is also an OEM version. . |
Thread Tools | |
Display Modes | |
|
|