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strange thing occuring with shared contacts.
Using outlook2003, I am seeing a strange thing with one user. A little
backround to the issue as I believe it is relivant. Initially the user did not have his contacts listed under his mailbox, they showed under his Journal and for whatever reason could not be moved. Opening outlook with a /ResetFolders switch recreated the correct contacts folder and we could then move the contacts listed under Journal to the proper contacts folder and then deleted the contacts folder under journal. Now the issue is this user before we did this and now has his contacts shared so that another user can enter entries and such for him. Within her outlook2003, she has it set so when she opens outlook it also opens the contacts, calendar, and other folders of the shared mailboxes she has. She was entering new contacts ok but the main user noticed they did not show up under his contacts in his outlook. Looking at contacts on on her pc under my contacts it shows the main users contacts (ones that are not updated) and other Other contacts it shows his contacts and well (these have the entries she recently entered). For whatever reason it looks like the link was broken or the entries where getting entered in this phanton contacts folder that does not exist. Closing the contacts folder she had opened, then opening the correct contacts folder under his mailbox in the folder list, then closed her outlook and reopened. It now opens the correct contacts folder on his mailbox but still not sure what happened to cause the issue. Any ideas? Because it seems as if it lists then as two seperate contacts but not? Thanks. |
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