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#11
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invalid product key
New Egg may not have technical support but it does have product support if you
have problems. Yours is a consumer complaint. I'd get in touch with New Egg and explain the situation. http://www.newegg.com/Info/ContactUs...stomer_Service -- Mary Sauer MSFT MVP http://office.microsoft.com/ http://msauer.mvps.org/ news://msnews.microsoft.com "bryan" wrote in message ... yes, I have double and triple, and quadruple checked the numbers, I have even gone as far as changing the 8's to B's etc.., and as I originally stated I read the numbers off to the microsoft rep. and they said it was a valid number. "JoAnn Paules" wrote: Have you double checked those numbers? An 8 can look like a B, D's look like 0 or O, etc. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "bryan" wrote in message ... which I did, I now have one lap top with office small business trial version, which I still cannot change to full. "JoAnn Paules" wrote: You need to find the trial version of Office Small Business, not Home and Student. Two different critters. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "bryan" wrote in message ... yes, the trial version was for home and student, what I didn't say was that I purchased two laptops and two copies of office. I completely deleted home and student off of one and went online and downloaded a trial version of small business, possibly I missed some small part of the original trial version? "JoAnn Paules" wrote: Any chance that trial version is for Home and Student? -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "bryan" wrote in message ... I purchased a new laptop from new egg with vista home premium and purchased microsoft office small business 2007 with it, they sent the laptop with vista and trial version of office installed. I continually get the invalid product key message even though I copy it directly off the card they sent. I have contacted HP (who provided laptop) and they told me to contact microsoft, I then contacted microsoft who verified the product key was valid but then wouldn't help unless I pay them, and told me to contact new egg, and of course new egg has no tech support what so ever, please help |
#12
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invalid product key
It looks like that your systems Registry is "refusing" to release the
old serial number and whatever you do, you will not be able to install again using your new serial number. I can only suggest that try using MS tool (which was meant for Office 2003 NOT Office 2007) which some people have managed to use it successfully on Office 2007. The link is he http://support.microsoft.com/kb/290301 When you use this utility, make sure you have selected your Office product only - NOT any other applications! Hope this helps. bryan wrote: yes, I have double and triple, and quadruple checked the numbers, I have even gone as far as changing the 8's to B's etc.., and as I originally stated I read the numbers off to the microsoft rep. and they said it was a valid number. "JoAnn Paules" wrote: Have you double checked those numbers? An 8 can look like a B, D's look like 0 or O, etc. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "bryan" wrote in message ... which I did, I now have one lap top with office small business trial version, which I still cannot change to full. "JoAnn Paules" wrote: You need to find the trial version of Office Small Business, not Home and Student. Two different critters. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "bryan" wrote in message ... yes, the trial version was for home and student, what I didn't say was that I purchased two laptops and two copies of office. I completely deleted home and student off of one and went online and downloaded a trial version of small business, possibly I missed some small part of the original trial version? "JoAnn Paules" wrote: Any chance that trial version is for Home and Student? -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "bryan" wrote in message ... I purchased a new laptop from new egg with vista home premium and purchased microsoft office small business 2007 with it, they sent the laptop with vista and trial version of office installed. I continually get the invalid product key message even though I copy it directly off the card they sent. I have contacted HP (who provided laptop) and they told me to contact microsoft, I then contacted microsoft who verified the product key was valid but then wouldn't help unless I pay them, and told me to contact new egg, and of course new egg has no tech support what so ever, please help |
#13
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invalid product key
If you purchased an OEM license for Microsoft Office,
then you must uninstall the current trial version of Office and install the OEM version of Microsoft Office. If you purchased the license only, you'll need to order the correct installation backup media: http://www.microsoft.com/office/back...s/default.mspx Microsoft Office Ready Computer FAQ: http://www.microsoft.com/office/backup/en-us/faqs.mspx Note: The trial software is not an OEM version and will not accept the OEM product key you have purchased. The trial version will only accept a "retail" product key. -- Carey Frisch Microsoft MVP Windows Desktop Experience - Windows Vista Enthusiast --------------------------------------------------------------- "bryan" wrote: I purchased a new laptop from new egg with vista home premium and purchased microsoft office small business 2007 with it, they sent the laptop with vista and trial version of office installed. I continually get the invalid product key message even though I copy it directly off the card they sent. I have contacted HP (who provided laptop) and they told me to contact microsoft, I then contacted microsoft who verified the product key was valid but then wouldn't help unless I pay them, and told me to contact new egg, and of course new egg has no tech support what so ever, please help |
#14
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invalid product key
I too purchased a ASUS laptop that had a Microsoft Office 2007 trial version
installed. I purchased a complete copy of Office 2007 Pro. I uninstalled the trial version and tried to install the new legal copy but I am getting the invalid product key error message. (Note: I also got it when I tried to activate the trial version that was already installed using this product key as well.) I checked the numbers and had my hubby check the numbers too of the product key. Help!! Karen : ( "bryan" wrote: I purchased a new laptop from new egg with vista home premium and purchased microsoft office small business 2007 with it, they sent the laptop with vista and trial version of office installed. I continually get the invalid product key message even though I copy it directly off the card they sent. I have contacted HP (who provided laptop) and they told me to contact microsoft, I then contacted microsoft who verified the product key was valid but then wouldn't help unless I pay them, and told me to contact new egg, and of course new egg has no tech support what so ever, please help |
#15
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invalid product key
Contact the fine folks who sold you Office.
-- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Karen Evans" wrote in message ... I too purchased a ASUS laptop that had a Microsoft Office 2007 trial version installed. I purchased a complete copy of Office 2007 Pro. I uninstalled the trial version and tried to install the new legal copy but I am getting the invalid product key error message. (Note: I also got it when I tried to activate the trial version that was already installed using this product key as well.) I checked the numbers and had my hubby check the numbers too of the product key. Help!! Karen : ( "bryan" wrote: I purchased a new laptop from new egg with vista home premium and purchased microsoft office small business 2007 with it, they sent the laptop with vista and trial version of office installed. I continually get the invalid product key message even though I copy it directly off the card they sent. I have contacted HP (who provided laptop) and they told me to contact microsoft, I then contacted microsoft who verified the product key was valid but then wouldn't help unless I pay them, and told me to contact new egg, and of course new egg has no tech support what so ever, please help |
#16
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invalid product key
I got it from the Microsoft store! Brand new, never been opened. I think
there must be something with the laptops and the trial version loaded onto them that is causing so much grief. Sigh.... Karen : ( "JoAnn Paules" wrote: Contact the fine folks who sold you Office. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Karen Evans" wrote in message ... I too purchased a ASUS laptop that had a Microsoft Office 2007 trial version installed. I purchased a complete copy of Office 2007 Pro. I uninstalled the trial version and tried to install the new legal copy but I am getting the invalid product key error message. (Note: I also got it when I tried to activate the trial version that was already installed using this product key as well.) I checked the numbers and had my hubby check the numbers too of the product key. Help!! Karen : ( "bryan" wrote: I purchased a new laptop from new egg with vista home premium and purchased microsoft office small business 2007 with it, they sent the laptop with vista and trial version of office installed. I continually get the invalid product key message even though I copy it directly off the card they sent. I have contacted HP (who provided laptop) and they told me to contact microsoft, I then contacted microsoft who verified the product key was valid but then wouldn't help unless I pay them, and told me to contact new egg, and of course new egg has no tech support what so ever, please help |
#17
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invalid product key
Then you need to contact Microsoft directly. Make sure you tell them exactly
what the error message says. Posting it in these newsagroups isn't going to Microsoft tech support. Now and then a real softie pops in but not often. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Karen Evans" wrote in message ... I got it from the Microsoft store! Brand new, never been opened. I think there must be something with the laptops and the trial version loaded onto them that is causing so much grief. Sigh.... Karen : ( "JoAnn Paules" wrote: Contact the fine folks who sold you Office. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Karen Evans" wrote in message ... I too purchased a ASUS laptop that had a Microsoft Office 2007 trial version installed. I purchased a complete copy of Office 2007 Pro. I uninstalled the trial version and tried to install the new legal copy but I am getting the invalid product key error message. (Note: I also got it when I tried to activate the trial version that was already installed using this product key as well.) I checked the numbers and had my hubby check the numbers too of the product key. Help!! Karen : ( "bryan" wrote: I purchased a new laptop from new egg with vista home premium and purchased microsoft office small business 2007 with it, they sent the laptop with vista and trial version of office installed. I continually get the invalid product key message even though I copy it directly off the card they sent. I have contacted HP (who provided laptop) and they told me to contact microsoft, I then contacted microsoft who verified the product key was valid but then wouldn't help unless I pay them, and told me to contact new egg, and of course new egg has no tech support what so ever, please help |
#18
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invalid product key
Hi Karen, Just wondering how you got on with installing microsoft office. I
have also purchased an ASUS laptop and then after the trial expiring I bought Office small business and surprise surprise it keeps telling me the product key is incorrect. What did you do to install the softare? "Karen Evans" wrote: I got it from the Microsoft store! Brand new, never been opened. I think there must be something with the laptops and the trial version loaded onto them that is causing so much grief. Sigh.... Karen : ( "JoAnn Paules" wrote: Contact the fine folks who sold you Office. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Karen Evans" wrote in message ... I too purchased a ASUS laptop that had a Microsoft Office 2007 trial version installed. I purchased a complete copy of Office 2007 Pro. I uninstalled the trial version and tried to install the new legal copy but I am getting the invalid product key error message. (Note: I also got it when I tried to activate the trial version that was already installed using this product key as well.) I checked the numbers and had my hubby check the numbers too of the product key. Help!! Karen : ( "bryan" wrote: I purchased a new laptop from new egg with vista home premium and purchased microsoft office small business 2007 with it, they sent the laptop with vista and trial version of office installed. I continually get the invalid product key message even though I copy it directly off the card they sent. I have contacted HP (who provided laptop) and they told me to contact microsoft, I then contacted microsoft who verified the product key was valid but then wouldn't help unless I pay them, and told me to contact new egg, and of course new egg has no tech support what so ever, please help |
#19
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invalid product key
You uninstall the trial & reboot, prior to installing your paid for version
"Bec" wrote in message ... Hi Karen, Just wondering how you got on with installing microsoft office. I have also purchased an ASUS laptop and then after the trial expiring I bought Office small business and surprise surprise it keeps telling me the product key is incorrect. What did you do to install the softare? "Karen Evans" wrote: I got it from the Microsoft store! Brand new, never been opened. I think there must be something with the laptops and the trial version loaded onto them that is causing so much grief. Sigh.... Karen : ( "JoAnn Paules" wrote: Contact the fine folks who sold you Office. -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Karen Evans" wrote in message ... I too purchased a ASUS laptop that had a Microsoft Office 2007 trial version installed. I purchased a complete copy of Office 2007 Pro. I uninstalled the trial version and tried to install the new legal copy but I am getting the invalid product key error message. (Note: I also got it when I tried to activate the trial version that was already installed using this product key as well.) I checked the numbers and had my hubby check the numbers too of the product key. Help!! Karen : ( "bryan" wrote: I purchased a new laptop from new egg with vista home premium and purchased microsoft office small business 2007 with it, they sent the laptop with vista and trial version of office installed. I continually get the invalid product key message even though I copy it directly off the card they sent. I have contacted HP (who provided laptop) and they told me to contact microsoft, I then contacted microsoft who verified the product key was valid but then wouldn't help unless I pay them, and told me to contact new egg, and of course new egg has no tech support what so ever, please help |
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