invalid product key

I purchased a new laptop from new egg with vista home premium and purchased
microsoft office small business 2007 with it, they sent the laptop with vista
and trial version of office installed. I continually get the invalid product
key message even though I copy it directly off the card they sent. I have
contacted HP (who provided laptop) and they told me to contact microsoft, I
then contacted microsoft who verified the product key was valid but then
wouldn't help unless I pay them, and told me to contact new egg, and of
course new egg has no tech support what so ever, please help

Any chance that trial version is for Home and Student?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
I purchased a new laptop from new egg with vista home premium and purchased
microsoft office small business 2007 with it, they sent the laptop with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I have
contacted HP (who provided laptop) and they told me to contact microsoft,
I
then contacted microsoft who verified the product key was valid but then
wouldn't help unless I pay them, and told me to contact new egg, and of
course new egg has no tech support what so ever, please help

yes, the trial version was for home and student, what I didn't say was that I
purchased two laptops and two copies of office. I completely deleted home and
student off of one and went online and downloaded a trial version of small
business, possibly I missed some small part of the original trial version?

"JoAnn Paules" wrote:

Any chance that trial version is for Home and Student?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
I purchased a new laptop from new egg with vista home premium and purchased
microsoft office small business 2007 with it, they sent the laptop with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I have
contacted HP (who provided laptop) and they told me to contact microsoft,
I
then contacted microsoft who verified the product key was valid but then
wouldn't help unless I pay them, and told me to contact new egg, and of
course new egg has no tech support what so ever, please help

If you purchased Office, why did you download the trial? sort of self
defeating isnt it?

"bryan" wrote in message
...
yes, the trial version was for home and student, what I didn't say was
that I
purchased two laptops and two copies of office. I completely deleted home
and
student off of one and went online and downloaded a trial version of small
business, possibly I missed some small part of the original trial version?

"JoAnn Paules" wrote:

Any chance that trial version is for Home and Student?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
I purchased a new laptop from new egg with vista home premium and
purchased
microsoft office small business 2007 with it, they sent the laptop with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I
have
contacted HP (who provided laptop) and they told me to contact
microsoft,
I
then contacted microsoft who verified the product key was valid but
then
wouldn't help unless I pay them, and told me to contact new egg, and
of
course new egg has no tech support what so ever, please help

Well DL, when you purchase office from new egg all they send you is a card
with your activation certificate, you get no cd, or any other means of office
origination, you must convert from trial version. Thank you for your help.

"DL" wrote:

If you purchased Office, why did you download the trial? sort of self
defeating isnt it?

"bryan" wrote in message
...
yes, the trial version was for home and student, what I didn't say was
that I
purchased two laptops and two copies of office. I completely deleted home
and
student off of one and went online and downloaded a trial version of small
business, possibly I missed some small part of the original trial version?

"JoAnn Paules" wrote:

Any chance that trial version is for Home and Student?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
I purchased a new laptop from new egg with vista home premium and
purchased
microsoft office small business 2007 with it, they sent the laptop with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I
have
contacted HP (who provided laptop) and they told me to contact
microsoft,
I
then contacted microsoft who verified the product key was valid but
then
wouldn't help unless I pay them, and told me to contact new egg, and
of
course new egg has no tech support what so ever, please help

that explains it

"bryan" wrote in message
...
Well DL, when you purchase office from new egg all they send you is a card
with your activation certificate, you get no cd, or any other means of
office
origination, you must convert from trial version. Thank you for your help.

"DL" wrote:

If you purchased Office, why did you download the trial? sort of self
defeating isnt it?

"bryan" wrote in message
...
yes, the trial version was for home and student, what I didn't say was
that I
purchased two laptops and two copies of office. I completely deleted
home
and
student off of one and went online and downloaded a trial version of
small
business, possibly I missed some small part of the original trial
version?

"JoAnn Paules" wrote:

Any chance that trial version is for Home and Student?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
I purchased a new laptop from new egg with vista home premium and
purchased
microsoft office small business 2007 with it, they sent the laptop
with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I
have
contacted HP (who provided laptop) and they told me to contact
microsoft,
I
then contacted microsoft who verified the product key was valid but
then
wouldn't help unless I pay them, and told me to contact new egg,
and
of
course new egg has no tech support what so ever, please help

You need to find the trial version of Office Small Business, not Home and
Student. Two different critters.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
yes, the trial version was for home and student, what I didn't say was
that I
purchased two laptops and two copies of office. I completely deleted home
and
student off of one and went online and downloaded a trial version of small
business, possibly I missed some small part of the original trial version?

"JoAnn Paules" wrote:

Any chance that trial version is for Home and Student?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
I purchased a new laptop from new egg with vista home premium and
purchased
microsoft office small business 2007 with it, they sent the laptop with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I
have
contacted HP (who provided laptop) and they told me to contact
microsoft,
I
then contacted microsoft who verified the product key was valid but
then
wouldn't help unless I pay them, and told me to contact new egg, and
of
course new egg has no tech support what so ever, please help

which I did, I now have one lap top with office small business trial version,
which I still cannot change to full.

"JoAnn Paules" wrote:

You need to find the trial version of Office Small Business, not Home and
Student. Two different critters.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
yes, the trial version was for home and student, what I didn't say was
that I
purchased two laptops and two copies of office. I completely deleted home
and
student off of one and went online and downloaded a trial version of small
business, possibly I missed some small part of the original trial version?

"JoAnn Paules" wrote:

Any chance that trial version is for Home and Student?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
I purchased a new laptop from new egg with vista home premium and
purchased
microsoft office small business 2007 with it, they sent the laptop with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I
have
contacted HP (who provided laptop) and they told me to contact
microsoft,
I
then contacted microsoft who verified the product key was valid but
then
wouldn't help unless I pay them, and told me to contact new egg, and
of
course new egg has no tech support what so ever, please help

Have you double checked those numbers? An 8 can look like a B, D's look like
0 or O, etc.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
which I did, I now have one lap top with office small business trial
version,
which I still cannot change to full.

"JoAnn Paules" wrote:

You need to find the trial version of Office Small Business, not Home and
Student. Two different critters.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
yes, the trial version was for home and student, what I didn't say was
that I
purchased two laptops and two copies of office. I completely deleted
home
and
student off of one and went online and downloaded a trial version of
small
business, possibly I missed some small part of the original trial
version?

"JoAnn Paules" wrote:

Any chance that trial version is for Home and Student?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
I purchased a new laptop from new egg with vista home premium and
purchased
microsoft office small business 2007 with it, they sent the laptop
with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I
have
contacted HP (who provided laptop) and they told me to contact
microsoft,
I
then contacted microsoft who verified the product key was valid but
then
wouldn't help unless I pay them, and told me to contact new egg,
and
of
course new egg has no tech support what so ever, please help

yes, I have double and triple, and quadruple checked the numbers, I have even
gone as far as changing the 8's to B's etc.., and as I originally stated I
read the numbers off to the microsoft rep. and they said it was a valid
number.

"JoAnn Paules" wrote:

Have you double checked those numbers? An 8 can look like a B, D's look like
0 or O, etc.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
which I did, I now have one lap top with office small business trial
version,
which I still cannot change to full.

"JoAnn Paules" wrote:

You need to find the trial version of Office Small Business, not Home and
Student. Two different critters.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
yes, the trial version was for home and student, what I didn't say was
that I
purchased two laptops and two copies of office. I completely deleted
home
and
student off of one and went online and downloaded a trial version of
small
business, possibly I missed some small part of the original trial
version?

"JoAnn Paules" wrote:

Any chance that trial version is for Home and Student?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"bryan" wrote in message
...
I purchased a new laptop from new egg with vista home premium and
purchased
microsoft office small business 2007 with it, they sent the laptop
with
vista
and trial version of office installed. I continually get the invalid
product
key message even though I copy it directly off the card they sent. I
have
contacted HP (who provided laptop) and they told me to contact
microsoft,
I
then contacted microsoft who verified the product key was valid but
then
wouldn't help unless I pay them, and told me to contact new egg,
and
of
course new egg has no tech support what so ever, please help