Office 2000 upgrade -- can't find qualifying product

I have Works 6.0 installed, but when I try to upgrade to Office 2000, it
can't find Works. Works was bundled with my computer, and the only disks I
have are a 7 CD reinstallation set. It's all garbled, so I can't tell which
CD has Works on it.

There's a knowledge base article that says to call customer support, but
since Office 2000 is past its shelf life, they want me to pay $35 to find out
how to get their two programs to quit fighting. When I refused, they told me
to come here.

Does anyone here know the secret of getting Office 2000 upgrade and Works
6.0 to work and play well together?

Find your previous qualifying product prior to Works 6. When you purchased
the upgrade, your QP became a part of the license. If you no longer have
the QP, then your license to use the upgrade is void.

BTW - $35 is cheap - try going to a local computer repair shop or a
technical consultant. If you walk out having paid anything less than $100,
you have a bargain.


--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joanne asked:

| I have Works 6.0 installed, but when I try to upgrade to Office 2000,
| it can't find Works. Works was bundled with my computer, and the
| only disks I have are a 7 CD reinstallation set. It's all garbled,
| so I can't tell which CD has Works on it.
|
| There's a knowledge base article that says to call customer support,
| but since Office 2000 is past its shelf life, they want me to pay $35
| to find out how to get their two programs to quit fighting. When I
| refused, they told me to come here.
|
| Does anyone here know the secret of getting Office 2000 upgrade and
| Works
| 6.0 to work and play well together?

Milly,

Cheap? Why should I have to pay Microsoft another penny to get them to tell
me how to get their own products to recognize each other? I'll dig around.
I've been held hostage by Microsoft for enough years now that I must have
some old copy of something lying around here.

I guess it was stupid of me to expect a company the size of Microsoft to
fix their own mistakes.

"Milly Staples [MVP - Outlook]" wrote:

Find your previous qualifying product prior to Works 6. When you purchased
the upgrade, your QP became a part of the license. If you no longer have
the QP, then your license to use the upgrade is void.

BTW - $35 is cheap - try going to a local computer repair shop or a
technical consultant. If you walk out having paid anything less than $100,
you have a bargain.


--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joanne asked:

| I have Works 6.0 installed, but when I try to upgrade to Office 2000,
| it can't find Works. Works was bundled with my computer, and the
| only disks I have are a 7 CD reinstallation set. It's all garbled,
| so I can't tell which CD has Works on it.
|
| There's a knowledge base article that says to call customer support,
| but since Office 2000 is past its shelf life, they want me to pay $35
| to find out how to get their two programs to quit fighting. When I
| refused, they told me to come here.
|
| Does anyone here know the secret of getting Office 2000 upgrade and
| Works
| 6.0 to work and play well together?

I am sorry - what part of the upgrade license did you not understand when
you installed the Office 2000 upgrade edition? My mistake... I obviously
mistook you for someone who had a clue.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joanne asked:

| Milly,
|
| Cheap? Why should I have to pay Microsoft another penny to get them
| to tell me how to get their own products to recognize each other?
| I'll dig around. I've been held hostage by Microsoft for enough years
| now that I must have some old copy of something lying around here.
|
| I guess it was stupid of me to expect a company the size of
| Microsoft to fix their own mistakes.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Find your previous qualifying product prior to Works 6. When you
|| purchased the upgrade, your QP became a part of the license. If you
|| no longer have the QP, then your license to use the upgrade is void.
||
|| BTW - $35 is cheap - try going to a local computer repair shop or a
|| technical consultant. If you walk out having paid anything less
|| than $100, you have a bargain.
||
||
|| --�
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Joanne asked:
||
||| I have Works 6.0 installed, but when I try to upgrade to Office
||| 2000, it can't find Works. Works was bundled with my computer, and
||| the only disks I have are a 7 CD reinstallation set. It's all
||| garbled, so I can't tell which CD has Works on it.
|||
||| There's a knowledge base article that says to call customer support,
||| but since Office 2000 is past its shelf life, they want me to pay
||| $35 to find out how to get their two programs to quit fighting.
||| When I refused, they told me to come here.
|||
||| Does anyone here know the secret of getting Office 2000 upgrade and
||| Works
||| 6.0 to work and play well together?

Your office2k upgrade cannot recognise a product that was issued/produced at
a later version date.

"Joanne" wrote in message
...
Milly,

Cheap? Why should I have to pay Microsoft another penny to get them to
tell
me how to get their own products to recognize each other? I'll dig
around.
I've been held hostage by Microsoft for enough years now that I must have
some old copy of something lying around here.

I guess it was stupid of me to expect a company the size of Microsoft to
fix their own mistakes.

"Milly Staples [MVP - Outlook]" wrote:

Find your previous qualifying product prior to Works 6. When you
purchased
the upgrade, your QP became a part of the license. If you no longer
have
the QP, then your license to use the upgrade is void.

BTW - $35 is cheap - try going to a local computer repair shop or a
technical consultant. If you walk out having paid anything less than
$100,
you have a bargain.


--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joanne asked:

| I have Works 6.0 installed, but when I try to upgrade to Office 2000,
| it can't find Works. Works was bundled with my computer, and the
| only disks I have are a 7 CD reinstallation set. It's all garbled,
| so I can't tell which CD has Works on it.
|
| There's a knowledge base article that says to call customer support,
| but since Office 2000 is past its shelf life, they want me to pay $35
| to find out how to get their two programs to quit fighting. When I
| refused, they told me to come here.
|
| Does anyone here know the secret of getting Office 2000 upgrade and
| Works
| 6.0 to work and play well together?

Milly, Milly, Milly. They should really get people in customer service who
know how to serve customers.

Here is the relevant section of your very own Knowledge Base article. It
took me about 2 minutes in searching your very own website to find it. What
part of this article don't you understand?

"Article ID : 210437 Last Review : November 13, 2001 Revision : 1.0
Microsoft Works, Works Deluxe, Version 3.0 or later for MS-DOS- and Works
Suite. based computers, Windows and Windows NT Workstation. This includes
Microsoft Works 6.0 and Microsoft Works Suite 2001. If the upgrade version of
Office 2000 does not recognize one of these products, please contact
Microsoft Technical Support. "



"Milly Staples [MVP - Outlook]" wrote:

I am sorry - what part of the upgrade license did you not understand when
you installed the Office 2000 upgrade edition? My mistake... I obviously
mistook you for someone who had a clue.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joanne asked:

| Milly,
|
| Cheap? Why should I have to pay Microsoft another penny to get them
| to tell me how to get their own products to recognize each other?
| I'll dig around. I've been held hostage by Microsoft for enough years
| now that I must have some old copy of something lying around here.
|
| I guess it was stupid of me to expect a company the size of
| Microsoft to fix their own mistakes.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Find your previous qualifying product prior to Works 6. When you
|| purchased the upgrade, your QP became a part of the license. If you
|| no longer have the QP, then your license to use the upgrade is void.
||
|| BTW - $35 is cheap - try going to a local computer repair shop or a
|| technical consultant. If you walk out having paid anything less
|| than $100, you have a bargain.
||
||
|| --�
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Joanne asked:
||
||| I have Works 6.0 installed, but when I try to upgrade to Office
||| 2000, it can't find Works. Works was bundled with my computer, and
||| the only disks I have are a 7 CD reinstallation set. It's all
||| garbled, so I can't tell which CD has Works on it.
|||
||| There's a knowledge base article that says to call customer support,
||| but since Office 2000 is past its shelf life, they want me to pay
||| $35 to find out how to get their two programs to quit fighting.
||| When I refused, they told me to come here.
|||
||| Does anyone here know the secret of getting Office 2000 upgrade and
||| Works
||| 6.0 to work and play well together?

Jo, Jo, Jo.

It is not my website not KnowledgeBase Library as I do not work for
Microsof. If you read the instructions and your prior post, you would know
that to get this assistance, you would need to pay Microsoft $35 for the
assistance, which is not an acceptable response according to you.

Otherwise, the license is invalid unless the "original" Qualifying Product
is available.

By the way, I don't DO customer service. This is all volunteer work on my
behalf and the other MVPs.

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joanne asked:

| Milly, Milly, Milly. They should really get people in customer
| service who know how to serve customers.
|
| Here is the relevant section of your very own Knowledge Base article.
| It took me about 2 minutes in searching your very own website to find
| it. What part of this article don't you understand?
|
| "Article ID : 210437 Last Review : November 13, 2001 Revision : 1.0
| Microsoft Works, Works Deluxe, Version 3.0 or later for MS-DOS- and
| Works Suite. based computers, Windows and Windows NT Workstation.
| This includes Microsoft Works 6.0 and Microsoft Works Suite 2001. If
| the upgrade version of Office 2000 does not recognize one of these
| products, please contact Microsoft Technical Support. "
|
|
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| I am sorry - what part of the upgrade license did you not understand
|| when you installed the Office 2000 upgrade edition? My mistake... I
|| obviously mistook you for someone who had a clue.
||
|| --�
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Joanne asked:
||
||| Milly,
|||
||| Cheap? Why should I have to pay Microsoft another penny to get them
||| to tell me how to get their own products to recognize each other?
||| I'll dig around. I've been held hostage by Microsoft for enough
||| years now that I must have some old copy of something lying around
||| here.
|||
||| I guess it was stupid of me to expect a company the size of
||| Microsoft to fix their own mistakes.
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| Find your previous qualifying product prior to Works 6. When you
|||| purchased the upgrade, your QP became a part of the license. If
|||| you no longer have the QP, then your license to use the upgrade is
|||| void.
||||
|||| BTW - $35 is cheap - try going to a local computer repair shop or a
|||| technical consultant. If you walk out having paid anything less
|||| than $100, you have a bargain.
||||
||||
|||| --�
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
|||| After furious head scratching, Joanne asked:
||||
||||| I have Works 6.0 installed, but when I try to upgrade to Office
||||| 2000, it can't find Works. Works was bundled with my computer,
||||| and the only disks I have are a 7 CD reinstallation set. It's all
||||| garbled, so I can't tell which CD has Works on it.
|||||
||||| There's a knowledge base article that says to call customer
||||| support, but since Office 2000 is past its shelf life, they want
||||| me to pay $35 to find out how to get their two programs to quit
||||| fighting. When I refused, they told me to come here.
|||||
||||| Does anyone here know the secret of getting Office 2000 upgrade
||||| and Works
||||| 6.0 to work and play well together?

Thanks, DL. But Microsoft's Knowledge Base says Office 2000 upgrade CAN be
upgraded from Works 6.0, and to contact tech support about it. But tech
support is being absolutely unhelpful. Unfortunately, I had to replace a
dead hard drive and reload everything from scratch. Apparently the
manufacturer did me a favor and gave me a newer version of Works than I had
before, and now Office won't install. I don't understand why a multi billion
dollar corporation insists on ripping me off for another $35 because their
programs don't work together. To run into an attitude like Millie's is just
the icing on the cake. Anyone have Bill Gates' phone number?

"DL" wrote:

Your office2k upgrade cannot recognise a product that was issued/produced at
a later version date.

"Joanne" wrote in message
...
Milly,

Cheap? Why should I have to pay Microsoft another penny to get them to
tell
me how to get their own products to recognize each other? I'll dig
around.
I've been held hostage by Microsoft for enough years now that I must have
some old copy of something lying around here.

I guess it was stupid of me to expect a company the size of Microsoft to
fix their own mistakes.

"Milly Staples [MVP - Outlook]" wrote:

Find your previous qualifying product prior to Works 6. When you
purchased
the upgrade, your QP became a part of the license. If you no longer
have
the QP, then your license to use the upgrade is void.

BTW - $35 is cheap - try going to a local computer repair shop or a
technical consultant. If you walk out having paid anything less than
$100,
you have a bargain.


--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joanne asked:

| I have Works 6.0 installed, but when I try to upgrade to Office 2000,
| it can't find Works. Works was bundled with my computer, and the
| only disks I have are a 7 CD reinstallation set. It's all garbled,
| so I can't tell which CD has Works on it.
|
| There's a knowledge base article that says to call customer support,
| but since Office 2000 is past its shelf life, they want me to pay $35
| to find out how to get their two programs to quit fighting. When I
| refused, they told me to come here.
|
| Does anyone here know the secret of getting Office 2000 upgrade and
| Works
| 6.0 to work and play well together?

Millie,

I didn't realize you were a volunteer. I thought since this is an official
Microsoft site there would be official Microsoft people monitoring it.

The Knowledge Base article I excerpted indicates that the problem I'm having
is a recognized, fixable problem. I have an original qualifying product
installed (Works 6.0) which is included in the list of qualifying products.
Since Microsoft KNOWS this is a problem, and accepts Works 6.0 as a
qualifying program for the upgrade, I shouldn't have to pay anything to get
them to tell me how to get their own products to work together.

Are there any Microsoft employees available in these discussion groups, or
anyplace else I can reach without paying anything more than I've already paid?

Thanks,
Joanne

"Milly Staples [MVP - Outlook]" wrote:

Jo, Jo, Jo.

It is not my website not KnowledgeBase Library as I do not work for
Microsof. If you read the instructions and your prior post, you would know
that to get this assistance, you would need to pay Microsoft $35 for the
assistance, which is not an acceptable response according to you.

Otherwise, the license is invalid unless the "original" Qualifying Product
is available.

By the way, I don't DO customer service. This is all volunteer work on my
behalf and the other MVPs.

--�
Milly Staples [MVP - Outlook]

Apparently the manufacturer did me a favor and gave me a newer version =
of Works than I had=20
before, and now Office won't install. =20

As per your input above please refer to the post by DL

--=20
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Joanne" wrote in message =
...
Thanks, DL. But Microsoft's Knowledge Base says Office 2000 upgrade =
CAN be=20
upgraded from Works 6.0, and to contact tech support about it. But =
tech=20
support is being absolutely unhelpful. Unfortunately, I had to =
replace a=20
dead hard drive and reload everything from scratch. Apparently the=20
manufacturer did me a favor and gave me a newer version of Works than =
I had=20
before, and now Office won't install. I don't understand why a multi =
billion=20
dollar corporation insists on ripping me off for another $35 because =
their=20
programs don't work together. To run into an attitude like Millie's =
is just=20
the icing on the cake. Anyone have Bill Gates' phone number?
=20
"DL" wrote:
=20
Your office2k upgrade cannot recognise a product that was =
issued/produced at
a later version date.
=20
"Joanne" wrote in message
...
Milly,

Cheap? Why should I have to pay Microsoft another penny to get =
them to
tell
me how to get their own products to recognize each other? I'll dig
around.
I've been held hostage by Microsoft for enough years now that I =
must have
some old copy of something lying around here.

I guess it was stupid of me to expect a company the size of =
Microsoft to
fix their own mistakes.

"Milly Staples [MVP - Outlook]" wrote:

Find your previous qualifying product prior to Works 6. When you
purchased
the upgrade, your QP became a part of the license. If you no =
longer
have
the QP, then your license to use the upgrade is void.

BTW - $35 is cheap - try going to a local computer repair shop or =
a
technical consultant. If you walk out having paid anything less =
than
$100,
you have a bargain.


--=C2=81
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted =
without
reading.

After furious head scratching, Joanne asked:

| I have Works 6.0 installed, but when I try to upgrade to Office =
2000,
| it can't find Works. Works was bundled with my computer, and =
the
| only disks I have are a 7 CD reinstallation set. It's all =
garbled,
| so I can't tell which CD has Works on it.
|
| There's a knowledge base article that says to call customer =
support,
| but since Office 2000 is past its shelf life, they want me to =
pay $35
| to find out how to get their two programs to quit fighting. =
When I
| refused, they told me to come here.
|
| Does anyone here know the secret of getting Office 2000 upgrade =
and
| Works
| 6.0 to work and play well together?



=20
=20