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Lost key number for Office 97
I purchased Office 97 in 1998 but have lost my key number
that would allow me to load it (actually reload after reformating the hard drive) on my computer. I need to know if it's possible to get my key number from Microsoft? I've tried calling but none of the options seemed to fit my need. I've tried looking at the website but again, no success in finding how to contact the appropriate person. If anyone could help with this, I would appreciate it. As it stands now, I can't even upgrade to a more recent version. Thanks for your help. Danny |
#2
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Lost key number for Office 97
Hi Danny,
Microsoft will replace CD keys but I'm not sure if they will for Office 97 since they no longer support it. It doesn't hurt to call though. Unlike other companies, such as Symantec, they don't require a credit card before allowing you to speak and then hang up on you if don't provide one within a matter of seconds. (I am NOT impressed with Symantec support!) Now, they may charge a nominal fee for the replacement key but not for asking if they provide replacement CD keys for Office 97. If it is a retail version contact Microsoft at (800) 936-5700 or if outside the US see this site: http://microsoft.com/worldwide -- Please post all follow-up questions to the newsgroup. Requests for assistance by email can not be acknowledged. ~~~~~~~~~~~~~~~ Beth Melton Microsoft Office MVP Word FAQ: http://mvps.org/word TechTrax eZine: http://mousetrax.com/techtrax/ MVP FAQ site: http://mvps.org/ "Danny" wrote in message ... I purchased Office 97 in 1998 but have lost my key number that would allow me to load it (actually reload after reformating the hard drive) on my computer. I need to know if it's possible to get my key number from Microsoft? I've tried calling but none of the options seemed to fit my need. I've tried looking at the website but again, no success in finding how to contact the appropriate person. If anyone could help with this, I would appreciate it. As it stands now, I can't even upgrade to a more recent version. Thanks for your help. Danny |
#3
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Lost key number for Office 97
"Beth Melton" wrote in message
... Hi Danny, Microsoft will replace CD keys but I'm not sure if they will for Office 97 since they no longer support it. It doesn't hurt to call though. Unlike other companies, such as Symantec, they don't require a credit card before allowing you to speak and then hang up on you if don't provide one within a matter of seconds. (I am NOT impressed with Symantec support!) To be polite, I would say that "Symantec support" is as much of an oxymoron as is "adequate documentation" for most software products. "Symantec support" was barely tolerable when they had Symantec support forums. Now that those forums are gone, "Symantec support" is IMHO worthless. |
#4
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Lost key number for Office 97
"Howard Kaikow" wrote in message
... "Beth Melton" wrote in message ... Unlike other companies, such as Symantec, they don't require a credit card before allowing you to speak and then hang up on you if don't provide one within a matter of seconds. (I am NOT impressed with Symantec support!) To be polite, I would say that "Symantec support" is as much of an oxymoron as is "adequate documentation" for most software products. "Symantec support" was barely tolerable when they had Symantec support forums. Now that those forums are gone, "Symantec support" is IMHO worthless. My recent experience with them has made me even more irritated with them than before. I had just installed their latest version and when I tried to update the DAT files I kept encountering an error. Per their support article I needed to uninstall and reinstall. (Heh, the new version had only been installed for 10 minutes.) Since I downloaded NAV (over 5 hours on dial-up) I wanted to know if I needed to download it again to reinstall. (I could still use it with the old DAT files but I wasn't going down the dial-up route again!) Simple yes or no question. Upon answering the call (after more than 10 minutes of waiting) they immediately asked for my credit card number. I quickly asked, "I just need to know if I have to download NAV again if I need to reinstall". The guy told me, "Unless you are willing to give me your credit card number I can not answer that question." I hesitated and he hung up. I called back, since I selected a package deal based on a 'free support' incentive and was told free support was their internet based support. (Another 10-15 minutes wasted sitting on hold.) Their support forums weren't the greatest either. When problems with the Norton Office Plug-in started cropping up they updated the virus scanner several times in an attempt to correct the issues. I kept asking about documentation on the updates and requested more information on how the level of protection the Office Plug-in option was different than the AutoProtect layer and either received no replies or was provided with unintelligent answers. sigh I know I should have read the fine print so that's my stupid mistake. But for anyone else that may read this, PLEASE learn from my stupid mistake so it won't be a total waste. :-) btw, the only reason I use NAV is so I can learn about any new Office issues that crop up and reproduce the various problems reported and pass them along so they can be documented. If it wasn't for that then I wouldn't use it. ~Beth Melton |
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