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#1
August 10th, 2004, 07:45 PM
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Office applications open very slowly from shortcuts
We have a user running Office 97 on a Windows 2000
machine. The Office applications, especially Word, open VERY slowly when trying to open them through either the Office Shortcut Bar or through a shortcut placed onto the desktop. What happens is that there is a VERY long pause (30 seconds or so) between the time the icon is clicked until the applciation's opening screen appears. The only way they open properly is through Start...Programs.... We've uninstalled and re-installed Office 97 several times, still no difference. It's not that big a deal, just kind of a nuisance for the user. But any ideas why that might be? 
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#2
August 10th, 2004, 08:04 PM
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Office applications open very slowly from shortcuts
Is the anti-virus software interferring? In Norton, you can turn off
the Office-add in to test. Hope this is useful to you. Let us know. rms Susan wrote: We have a user running Office 97 on a Windows 2000 machine. The Office applications, especially Word, open VERY slowly when trying to open them through either the Office Shortcut Bar or through a shortcut placed onto the desktop. What happens is that there is a VERY long pause (30 seconds or so) between the time the icon is clicked until the applciation's opening screen appears. The only way they open properly is through Start...Programs.... We've uninstalled and re-installed Office 97 several times, still no difference. It's not that big a deal, just kind of a nuisance for the user. But any ideas why that might be?
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#3
August 10th, 2004, 08:26 PM
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Office applications open very slowly from shortcuts
We're not running Norton as our anti-virus, but I'll still
give it a try. The PC in question is located in another town, but I'll let you know when I try it. Thanks for the quick response! Susan -----Original Message----- Is the anti-virus software interferring? In Norton, you can turn off the Office-add in to test. Hope this is useful to you. Let us know. rms Susan wrote: We have a user running Office 97 on a Windows 2000 machine. The Office applications, especially Word, open VERY slowly when trying to open them through either the Office Shortcut Bar or through a shortcut placed onto the desktop. What happens is that there is a VERY long pause (30 seconds or so) between the time the icon is clicked until the applciation's opening screen appears. The only way they open properly is through Start...Programs.... We've uninstalled and re-installed Office 97 several times, still no difference. It's not that big a deal, just kind of a nuisance for the user. But any ideas why that might be? .
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#4
August 10th, 2004, 08:36 PM
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Office applications open very slowly from shortcuts
or another anti-virus (norton only offered as example). Other root cause
seems to be related to viruses/spy-bot programs. Hope this is useful to you. Let us know. rms Susan wrote: We're not running Norton as our anti-virus, but I'll still give it a try. The PC in question is located in another town, but I'll let you know when I try it. Thanks for the quick response! Susan -----Original Message----- Is the anti-virus software interferring? In Norton, you can turn off the Office-add in to test. Hope this is useful to you. Let us know. rms Susan wrote: We have a user running Office 97 on a Windows 2000 machine. The Office applications, especially Word, open VERY slowly when trying to open them through either the Office Shortcut Bar or through a shortcut placed onto the desktop. What happens is that there is a VERY long pause (30 seconds or so) between the time the icon is clicked until the applciation's opening screen appears. The only way they open properly is through Start...Programs.... We've uninstalled and re-installed Office 97 several times, still no difference. It's not that big a deal, just kind of a nuisance for the user. But any ideas why that might be? .
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