Outlook 2003 (with exchange 2003 configed) installation fails with fatal error

Hi everyone,

We just deployed (or tried to deploy) Outlook 2003 though out our corporate
domain. The domain is running on an Active Directory mixed mode setup
(Windows 2000/2003 servers). We did an administrative installation into our
network file share that has public access to all authenticated users. The
administrative installation of course has the CD-Key entered into its
installation so we can do quiet installations over the network. It was setup
as a group policy to have it install on all users in the company. It was
available to users through add/remove and the start menu like it should of
been. The problem though happened when a user tried to install it by
clicking on the outlook icon that was now available in the start menu or
using add programs in control panel. It would start installing then give
back a fatal error message. We thought at first this was just a network
problem, but when we tried to install it from the CD also it got up to the
point where it normall would start copying files, but when it got to that
point it did a rollback and cancelled the installation. We can not figure
out what is going on, but we absoutly need this fixed immediatly. Users have
no email because of the lack of outlook to connect to the exchange server,
and they refuse to use webmail for some reason... and the logs outlook
returned didn't make much sense.. at least at the point I could figure out
what was wrong from... I uploaded the logs to my website, they are available
at http://www.bhplace.com/logs/ if you could please look at them and try to
help me out it would mean a lot, because the 4 of us here working on it are
stumped currently. It either rolls back the install when you do it manually
off the CD or over a network deployment it gives a fatal error. Thanks so
much!

The installer reported back a 1603 error code.

The "task" test file shows that this file could not be deleted.
C:\DOCUME~1\MARK_L~1\LOCALS~1\Temp\7b5fed.mst

The error code was 32.
Error code 32 comes up as "The process cannot access the file because it is
being used by another process".

In this case, make sure msiexec is not in the process list. Clean up the
temp folders, consider disabling antivirus, and then try running the install
again.

By the way is the software install policy tied to the user or computer part
of the gpo? (i always go with computer since it means that the system is
doing the install. to many variables when going with the user portion
because of rights.)

"Brian Henry" wrote in message
...
Hi everyone,

We just deployed (or tried to deploy) Outlook 2003 though out our
corporate domain. The domain is running on an Active Directory mixed mode
setup (Windows 2000/2003 servers). We did an administrative installation
into our network file share that has public access to all authenticated
users. The administrative installation of course has the CD-Key entered
into its installation so we can do quiet installations over the network.
It was setup as a group policy to have it install on all users in the
company. It was available to users through add/remove and the start menu
like it should of been. The problem though happened when a user tried to
install it by clicking on the outlook icon that was now available in the
start menu or using add programs in control panel. It would start
installing then give back a fatal error message. We thought at first this
was just a network problem, but when we tried to install it from the CD
also it got up to the point where it normall would start copying files,
but when it got to that point it did a rollback and cancelled the
installation. We can not figure out what is going on, but we absoutly need
this fixed immediatly. Users have no email because of the lack of outlook
to connect to the exchange server, and they refuse to use webmail for some
reason... and the logs outlook returned didn't make much sense.. at least
at the point I could figure out what was wrong from... I uploaded the logs
to my website, they are available at http://www.bhplace.com/logs/ if you
could please look at them and try to help me out it would mean a lot,
because the 4 of us here working on it are stumped currently. It either
rolls back the install when you do it manually off the CD or over a
network deployment it gives a fatal error. Thanks so much!

I had it with the user part because office stated in the documentation
specifically not to do it with the computer part because it "wont work"...
so never attempted that one.


"neo [mvp outlook]" wrote in message
...
The installer reported back a 1603 error code.

The "task" test file shows that this file could not be deleted.
C:\DOCUME~1\MARK_L~1\LOCALS~1\Temp\7b5fed.mst

The error code was 32.
Error code 32 comes up as "The process cannot access the file because it
is being used by another process".

In this case, make sure msiexec is not in the process list. Clean up the
temp folders, consider disabling antivirus, and then try running the
install again.

By the way is the software install policy tied to the user or computer
part of the gpo? (i always go with computer since it means that the system
is doing the install. to many variables when going with the user portion
because of rights.)

"Brian Henry" wrote in message
...
Hi everyone,

We just deployed (or tried to deploy) Outlook 2003 though out our
corporate domain. The domain is running on an Active Directory mixed mode
setup (Windows 2000/2003 servers). We did an administrative installation
into our network file share that has public access to all authenticated
users. The administrative installation of course has the CD-Key entered
into its installation so we can do quiet installations over the network.
It was setup as a group policy to have it install on all users in the
company. It was available to users through add/remove and the start menu
like it should of been. The problem though happened when a user tried to
install it by clicking on the outlook icon that was now available in the
start menu or using add programs in control panel. It would start
installing then give back a fatal error message. We thought at first this
was just a network problem, but when we tried to install it from the CD
also it got up to the point where it normall would start copying files,
but when it got to that point it did a rollback and cancelled the
installation. We can not figure out what is going on, but we absoutly
need this fixed immediatly. Users have no email because of the lack of
outlook to connect to the exchange server, and they refuse to use webmail
for some reason... and the logs outlook returned didn't make much sense..
at least at the point I could figure out what was wrong from... I
uploaded the logs to my website, they are available at
http://www.bhplace.com/logs/ if you could please look at them and try to
help me out it would mean a lot, because the 4 of us here working on it
are stumped currently. It either rolls back the install when you do it
manually off the CD or over a network deployment it gives a fatal error.
Thanks so much!