Outlook 2003 question

From: (vishal subramaniam (msft))
Subject: office pro will not reinstall on new computer
Newsgroups: microsoft.public.office.setup



ISSUE:
=========
I cannot Send/Receive email in Outlook 2003. The Send/Receive menu item is
not in the Tools menu and there is not a Send/Receive "button" on the
toolbar (I have all of the toolbars visible).

When I first load Outlook, the Send/Receive button is visible for about 2
seconds and then disappears. I have unistalled and reinstalled OL 2003 with
no luck.

Any ideas?

Resolution:
====================
Please perform the
following steps to troubleshoot the problem:
1. Open Outlook
2. Click Tools-Customize-Commands
3. Select Tools from Categories list
4. Select "Send/Receive" form Commands list
5. Drag the "Send/Receive" to the toolbars(you can see the screenshot in
attachment
for more details)
If the above steps do not help, I would like to collect the following
information.
We need some time to narrow down the problem. Let's try the following
steps to
troubleshoot the issue:
Error message screenshot
=======================
If you receive any error message during the process, please capture a
screenshot on
the error message and send the screenshot to me.
To get a screenshot:
(a) When the screen appears, press the Print Screen key several times,
which is to
the right of the F12 key on the keyboard.
(b) Open Paint or Microsoft Word or WordPad.
(c) Click Edit (menu) - Paste or press Ctrl + V.
(d) Click File (menu) - Save. Save it to a file and to send it to me as
attachments.
Start Outlook "safe" mode
=======================
We can start Outlook with the "safe" switch to see if it works. Please
follow the
steps below:
1. On the Start menu, click Run.
2. Input "Outlook.exe /safe" (without the quotation marks) and click OK.
Note: There is a space between Outlook and the forward slash (/).
Now please test the issue and let me know the results. If the issue still
exists,
please refer to the following step.
Create a new profile
=======================
A corrupted profile may cause this problem, so please use the following
steps to
create a new profile.
1. On the Start menu, click Control Panel.
2. If Control Panel is not in Classic View, click Switch to Classic View,
and then
click the Mail icon.
3. In the Mail Setup dialog box, click the Show Profiles button.
4. On the General tab, click to select the "Prompt for a profile to be
used" check
box.
5. Click Add.
6. In the Profile Name box, type a descriptive name for the new profile,
and then
click OK.
7. In the E-mail Accounts dialog box, click "Add a new e-mail account", and
then
click Next.
8. Configure your email account according to the instructions.
9. Click OK.
For more information about how to create a new Outlook profile, please
refer to the
following Knowledge Base article:
Q287072 OL2002: How to Create a New E-mail Profile for Outlook
http://support.microsoft.com/?id=287072
Note: The article may also arise in Outlook 2003
After creating the new profile, use it to open Outlook. Does the problem
persist?
Please do let me know
This posting is provided "AS IS" with no warranties, and confers no rights.

To the OP, do you have an email account installed and active?

--�
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, vishal subramaniam
(msft) asked:

| From: (vishal subramaniam (msft))
| Subject: office pro will not reinstall on new computer
| Newsgroups: microsoft.public.office.setup
|
|
|
| ISSUE:
| =========
| I cannot Send/Receive email in Outlook 2003. The Send/Receive menu
| item is not in the Tools menu and there is not a Send/Receive
| "button" on the toolbar (I have all of the toolbars visible).
|
| When I first load Outlook, the Send/Receive button is visible for
| about 2 seconds and then disappears. I have unistalled and
| reinstalled OL 2003 with no luck.
|
| Any ideas?
|
| Resolution:
| ====================
| Please perform the
| following steps to troubleshoot the problem:
| 1. Open Outlook
| 2. Click Tools-Customize-Commands
| 3. Select Tools from Categories list
| 4. Select "Send/Receive" form Commands list
| 5. Drag the "Send/Receive" to the toolbars(you can see the screenshot
| in attachment
| for more details)
| If the above steps do not help, I would like to collect the following
| information.
| We need some time to narrow down the problem. Let's try the following
| steps to
| troubleshoot the issue:
| Error message screenshot
| =======================
| If you receive any error message during the process, please capture a
| screenshot on
| the error message and send the screenshot to me.
| To get a screenshot:
| (a) When the screen appears, press the Print Screen key several times,
| which is to
| the right of the F12 key on the keyboard.
| (b) Open Paint or Microsoft Word or WordPad.
| (c) Click Edit (menu) - Paste or press Ctrl + V.
| (d) Click File (menu) - Save. Save it to a file and to send it to me
| as attachments.
| Start Outlook "safe" mode
| =======================
| We can start Outlook with the "safe" switch to see if it works. Please
| follow the
| steps below:
| 1. On the Start menu, click Run.
| 2. Input "Outlook.exe /safe" (without the quotation marks) and click
| OK. Note: There is a space between Outlook and the forward slash (/).
| Now please test the issue and let me know the results. If the issue
| still exists,
| please refer to the following step.
| Create a new profile
| =======================
| A corrupted profile may cause this problem, so please use the
| following steps to
| create a new profile.
| 1. On the Start menu, click Control Panel.
| 2. If Control Panel is not in Classic View, click Switch to Classic
| View, and then
| click the Mail icon.
| 3. In the Mail Setup dialog box, click the Show Profiles button.
| 4. On the General tab, click to select the "Prompt for a profile to be
| used" check
| box.
| 5. Click Add.
| 6. In the Profile Name box, type a descriptive name for the new
| profile, and then
| click OK.
| 7. In the E-mail Accounts dialog box, click "Add a new e-mail
| account", and then
| click Next.
| 8. Configure your email account according to the instructions.
| 9. Click OK.
| For more information about how to create a new Outlook profile, please
| refer to the
| following Knowledge Base article:
| Q287072 OL2002: How to Create a New E-mail Profile for Outlook
| http://support.microsoft.com/?id=287072
| Note: The article may also arise in Outlook 2003
| After creating the new profile, use it to open Outlook. Does the
| problem persist?
| Please do let me know
| This posting is provided "AS IS" with no warranties, and confers no
| rights.