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letter content become ALL CAPS when mail merged
Hello,
I'm hoping someone has experienced this problem and offer me some advice. I created some mail merge template letters in MS-Word which reside on a web application. The users can click a link to do the mail merge, which would display the letter with fields such as their name, address, phone number filled in. The problem is when one particular user selects to do a mail merge, the content of the letter they see is all in CAPS. I have no idea what could be causing this because I cannot duplicate the problem on any machines. I even tried duplicating it using this user's login ID, but still no luck. I'm thinking it might be his MS-Word configuration, but it doesn't happen with all letters, so it's kind of confusing. Is there anything I should look for? Is there a way to configure MS-Word to display letters in all CAPS for specific fonts? The reason is that the letters which are affected are using font AmeriGarmnd BT and the ones working fine are using font Times New Roman. I would really appreciate any help or advice. Ken |
#2
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letter content become ALL CAPS when mail merged
First, check the obvious - does the text have Caps/Smal Caps applied to it?
Is the text generated by a field which has a \*Mergeformat or \*Charformat or other switch which might apply that format? Does this font come in several different varieties? If so does the user have them all installed? I would compare the font list with the list on another machine, and open one of the offending documents and look at Word Tools|Options|Compatibility to see if Word is substituting any fonts. -- Peter Jamieson "HT" wrote in message om... Hello, I'm hoping someone has experienced this problem and offer me some advice. I created some mail merge template letters in MS-Word which reside on a web application. The users can click a link to do the mail merge, which would display the letter with fields such as their name, address, phone number filled in. The problem is when one particular user selects to do a mail merge, the content of the letter they see is all in CAPS. I have no idea what could be causing this because I cannot duplicate the problem on any machines. I even tried duplicating it using this user's login ID, but still no luck. I'm thinking it might be his MS-Word configuration, but it doesn't happen with all letters, so it's kind of confusing. Is there anything I should look for? Is there a way to configure MS-Word to display letters in all CAPS for specific fonts? The reason is that the letters which are affected are using font AmeriGarmnd BT and the ones working fine are using font Times New Roman. I would really appreciate any help or advice. Ken |
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