If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Message missing content
Outlook 2007 issue
My customer forwards an e-mail (i.e. a specific one) to himself online via an HTML e-mail account (Comcast). The e-mail is a thread having several replies & forwards, all in the body of the message He picks it up via POP on his Outlook 2007 account. The message appears truncated; the last couple of forward/reply messages (i.e. most recent, at the top of the message, just below his current forward message) have been neatly removed. It does the same whether he forwards it to his Comcast account or to a separate POP mail - when he views the message online, it is all there, but when he opens it in Outlook 2007, the recent content just before his current message is missing. He forwards the exact same message to me, and I receive all of it (Outlook 2003 via POP). Ideas? I ran him through Office 2007 SP2, but to no avail. |
#2
|
|||
|
|||
Message missing content
He probably has something installed that mangles the message when it is
being received. Most likely a virus scanner that integrates itself with Outlook. Uninstall this integration of his virus scanner and try again. For details see; http://www.msoutlook.info/question/20 -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Brian" wrote in message ... Outlook 2007 issue My customer forwards an e-mail (i.e. a specific one) to himself online via an HTML e-mail account (Comcast). The e-mail is a thread having several replies & forwards, all in the body of the message He picks it up via POP on his Outlook 2007 account. The message appears truncated; the last couple of forward/reply messages (i.e. most recent, at the top of the message, just below his current forward message) have been neatly removed. It does the same whether he forwards it to his Comcast account or to a separate POP mail - when he views the message online, it is all there, but when he opens it in Outlook 2007, the recent content just before his current message is missing. He forwards the exact same message to me, and I receive all of it (Outlook 2003 via POP). Ideas? I ran him through Office 2007 SP2, but to no avail. |
#3
|
|||
|
|||
Message missing content
The user has no AV software installed on his computer. I verified this via
Program Files first, then Outlook even attested to this fact in Trust Center - Programmatic Access, where it indicated Antivirus status: Invalid (or not installed, I cannot remember the exact wording). "Roady [MVP]" wrote: He probably has something installed that mangles the message when it is being received. Most likely a virus scanner that integrates itself with Outlook. Uninstall this integration of his virus scanner and try again. For details see; http://www.msoutlook.info/question/20 -- Robert Sparnaaij [MVP-Outlook] Coauthor, Configuring Microsoft Outlook 2003 http://www.howto-outlook.com/ Outlook FAQ, HowTo, Downloads, Add-Ins and more http://www.msoutlook.info/ Real World Questions, Real World Answers ----- "Brian" wrote in message ... Outlook 2007 issue My customer forwards an e-mail (i.e. a specific one) to himself online via an HTML e-mail account (Comcast). The e-mail is a thread having several replies & forwards, all in the body of the message He picks it up via POP on his Outlook 2007 account. The message appears truncated; the last couple of forward/reply messages (i.e. most recent, at the top of the message, just below his current forward message) have been neatly removed. It does the same whether he forwards it to his Comcast account or to a separate POP mail - when he views the message online, it is all there, but when he opens it in Outlook 2007, the recent content just before his current message is missing. He forwards the exact same message to me, and I receive all of it (Outlook 2003 via POP). Ideas? I ran him through Office 2007 SP2, but to no avail. |
Thread Tools | |
Display Modes | |
|
|