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#1
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Problem with Office 2000 producy key, after applying SP1
Hello. Looking for a little help...
We have a customer with a Terminal Server running Windows Server 2003 in application sharing mode. This weekend, we applied SP1 for Windows Server 2003. The installation of SP1 went fine. But there is now a problem afterwards. The server is also running Microsoft Office 2000 Professional. Since applying SP1, the Welcome to Microsoft Office 20000 customer information window is displayed whenever trying to open any of the Office 2000 apps (Word, Excel, Outlook, etc). It asks for username, initials, organization, and CD key. This happens for all user profiles. Unfortunately the original Office 2000 CDs and key codes seem to be missing. I am trying to find a way to recover from this situation. As I have 30+ users who will be coming into the office on Monday morning, and all will be prompted to enter this information. Prior to applying SP1, I did confirm a good tape backup of the server. And also prior to applying SP1, I did make a manual backup of the C:\WINNT\repair folder, which has copies of the registry files. Using REGEDIT, and loaded a copy of the SOFTWARE hive from the prior copy. On a hunch, I browsed to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\R egistration\ProductID thinking that I might find the information that I was looking for. But that key is empty. Everything related to the Office 2000 software was working fine prior to applying SP1. Any ideas how I can recover from this situation, assuming that we can't find the original CDs and installation keys? -- Lloyd Wolf (MCSE) Wolf Consulting, Inc. (Microsoft Gold Certified Partner, Pittsburgh PA) |
#2
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Problem with Office 2000 producy key, after applying SP1
Maybe Magic JellyBean or Beleric advisor; but I have a vague recollection
niether can detect Office2k key "Lloyd Wolf" wrote in message ... Hello. Looking for a little help... We have a customer with a Terminal Server running Windows Server 2003 in application sharing mode. This weekend, we applied SP1 for Windows Server 2003. The installation of SP1 went fine. But there is now a problem afterwards. The server is also running Microsoft Office 2000 Professional. Since applying SP1, the Welcome to Microsoft Office 20000 customer information window is displayed whenever trying to open any of the Office 2000 apps (Word, Excel, Outlook, etc). It asks for username, initials, organization, and CD key. This happens for all user profiles. Unfortunately the original Office 2000 CDs and key codes seem to be missing. I am trying to find a way to recover from this situation. As I have 30+ users who will be coming into the office on Monday morning, and all will be prompted to enter this information. Prior to applying SP1, I did confirm a good tape backup of the server. And also prior to applying SP1, I did make a manual backup of the C:\WINNT\repair folder, which has copies of the registry files. Using REGEDIT, and loaded a copy of the SOFTWARE hive from the prior copy. On a hunch, I browsed to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\R egistration\ProductID thinking that I might find the information that I was looking for. But that key is empty. Everything related to the Office 2000 software was working fine prior to applying SP1. Any ideas how I can recover from this situation, assuming that we can't find the original CDs and installation keys? -- Lloyd Wolf (MCSE) Wolf Consulting, Inc. (Microsoft Gold Certified Partner, Pittsburgh PA) |
#3
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Problem with Office 2000 producy key, after applying SP1
Belarc definitely cannot.
-- JoAnn Paules MVP Microsoft [Publisher] ~~~~~ How to ask a question http://support.microsoft.com/KB/555375 "DL" address@invalid wrote in message ... Maybe Magic JellyBean or Beleric advisor; but I have a vague recollection niether can detect Office2k key "Lloyd Wolf" wrote in message ... Hello. Looking for a little help... We have a customer with a Terminal Server running Windows Server 2003 in application sharing mode. This weekend, we applied SP1 for Windows Server 2003. The installation of SP1 went fine. But there is now a problem afterwards. The server is also running Microsoft Office 2000 Professional. Since applying SP1, the Welcome to Microsoft Office 20000 customer information window is displayed whenever trying to open any of the Office 2000 apps (Word, Excel, Outlook, etc). It asks for username, initials, organization, and CD key. This happens for all user profiles. Unfortunately the original Office 2000 CDs and key codes seem to be missing. I am trying to find a way to recover from this situation. As I have 30+ users who will be coming into the office on Monday morning, and all will be prompted to enter this information. Prior to applying SP1, I did confirm a good tape backup of the server. And also prior to applying SP1, I did make a manual backup of the C:\WINNT\repair folder, which has copies of the registry files. Using REGEDIT, and loaded a copy of the SOFTWARE hive from the prior copy. On a hunch, I browsed to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\R egistration\ProductID thinking that I might find the information that I was looking for. But that key is empty. Everything related to the Office 2000 software was working fine prior to applying SP1. Any ideas how I can recover from this situation, assuming that we can't find the original CDs and installation keys? -- Lloyd Wolf (MCSE) Wolf Consulting, Inc. (Microsoft Gold Certified Partner, Pittsburgh PA) |
#4
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Problem with Office 2000 producy key, after applying SP1
All of the KeyFinding programs seem to work with everything except Office
2000. I just spent 90 minutes on the phone with the volume licensing key folks. First guy told me he was unable to generate an Office 2000 key because the license had "expired". I told him that the "maintenance" had expired, but that the license was still valid. I pushed and got bumped up to his supervisor. His supervisor explained that their "software" would not allow them to generate a key code for an expired agreement. I have him another agreement number that included Office Pro that was not expired. After having me on hold for 15-20 minutes, he said that the software was not letting him generate an Office 2000 key. He said he created a case, and someone would respond in 48 hours. My cline is going to kill me. Everything was fine with this server, until I apply SP1 for Windows Server 2003. I did a lot of prep work before applying the Service Pack. But I had no idea that I would need the Office 2000 product key afterwards. Otherwise, I would simply have done a Help-About prior to installing SP1. -- Lloyd Wolf (MCSE) Wolf Consulting, Inc. (Microsoft Gold Certified Partner, Pittsburgh PA) |
#5
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Problem with Office 2000 producy key, after applying SP1
bad things happen
"Lloyd Wolf" wrote in message ... All of the KeyFinding programs seem to work with everything except Office 2000. I just spent 90 minutes on the phone with the volume licensing key folks. First guy told me he was unable to generate an Office 2000 key because the license had "expired". I told him that the "maintenance" had expired, but that the license was still valid. I pushed and got bumped up to his supervisor. His supervisor explained that their "software" would not allow them to generate a key code for an expired agreement. I have him another agreement number that included Office Pro that was not expired. After having me on hold for 15-20 minutes, he said that the software was not letting him generate an Office 2000 key. He said he created a case, and someone would respond in 48 hours. My cline is going to kill me. Everything was fine with this server, until I apply SP1 for Windows Server 2003. I did a lot of prep work before applying the Service Pack. But I had no idea that I would need the Office 2000 product key afterwards. Otherwise, I would simply have done a Help-About prior to installing SP1. -- Lloyd Wolf (MCSE) Wolf Consulting, Inc. (Microsoft Gold Certified Partner, Pittsburgh PA) |
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