How do I get the trial software to accept my product key?

But why do you feel you deserve another trial period? Why shouldn't you have
to pay the piper at this point?

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
No, no, no! You're absolutely right for being upset at the thought of me
lying, but I didn't! I explained everything to them the same way I
explained
it all to you. I DID tell them that I had been using a trial period that
has
now expired. They even assigned me a new product key, and that too did not
work. I paid them a small fee to basically unlock a glitch in the software
itself, and it began working. The information that MS provided me with was
not a trial period, it's the full product. I truly understand your ill
feelings at the thought of me lying. I appreciate the help and comments
that
you gave.

"JoAnn Paules [MVP]" wrote:

I'll bet you didn't tell Microsoft you had already used up your trial
period
tho, did you? You managed to cheat them out of another 60 days. Feel good
about not telling the truth and cheating? Your mom and grandmother would
be
proud of you.

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
You BOTH were wrong!!! Microsoft contacted me through email and gave me
the
instructions on how to activate my Office software. It's up and
running! I
am
now navigating the software, learning how to use it. Perhaps you were a
bit
too confident of your MS tech knowledge?

"JoAnn Paules [MVP]" wrote:

That's okay. We'd've been singing the same song. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]



"LVTravel" wrote in message
...
DUH, what part of "used the trial ..." and "Yes, we have used
up....."
don't you understand? You can't install a trial piece of software
after
the trial period is expired. You will need to purchase the version
of
Office you would like installed, and install it or use one of the
free
Office clones that are available (www.openoffice.org is a good one.)

JoAnn, I should have let you do this, but I couldn't resist..


"Jalee" wrote in message
...
Yes, we have used up the trial period of the software. We recently
had
to
do
a complete recovery of our HP computer, and therefore reinstalled
all
the
software that came with our computer. Now, I'm trying to use the
product
key
that is printed on the back of the software, but an 'invalid
product
key'
error keeps popping up.

"JoAnn Paules [MVP]" wrote:

I've deleted the rest of this thread so forgive me if you've
already
answered this question.

Did you already use the trial software for a set timeframe and are
trying to
reinstall it?



--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
I have tried many, many times to enter the product key code on
the
sticker
that's on the back of my Office 2003 Standard Trial software. I
keep
getting
an error that says that the product key is invalid. So, I
contacted
Microsoft
who sent me to a website where I obtained a new product key.
That
one
does
not work either. I am still getting the same error message when
I
enter
the
new product key also. What should I do?

I'm sorry, maybe I was not clear before. I did NOT get another trial period.
I paid a small fee to convert the trial to a full product. There was also a
glitch in the trial software that they helped me fix, but I am now using the
full product for which I paid a small fee to convert.

"JoAnn Paules [MVP]" wrote:

But why do you feel you deserve another trial period? Why shouldn't you have
to pay the piper at this point?

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
No, no, no! You're absolutely right for being upset at the thought of me
lying, but I didn't! I explained everything to them the same way I
explained
it all to you. I DID tell them that I had been using a trial period that
has
now expired. They even assigned me a new product key, and that too did not
work. I paid them a small fee to basically unlock a glitch in the software
itself, and it began working. The information that MS provided me with was
not a trial period, it's the full product. I truly understand your ill
feelings at the thought of me lying. I appreciate the help and comments
that
you gave.

"JoAnn Paules [MVP]" wrote:

I'll bet you didn't tell Microsoft you had already used up your trial
period
tho, did you? You managed to cheat them out of another 60 days. Feel good
about not telling the truth and cheating? Your mom and grandmother would
be
proud of you.

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
You BOTH were wrong!!! Microsoft contacted me through email and gave me
the
instructions on how to activate my Office software. It's up and
running! I
am
now navigating the software, learning how to use it. Perhaps you were a
bit
too confident of your MS tech knowledge?

"JoAnn Paules [MVP]" wrote:

That's okay. We'd've been singing the same song. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]



"LVTravel" wrote in message
...
DUH, what part of "used the trial ..." and "Yes, we have used
up....."
don't you understand? You can't install a trial piece of software
after
the trial period is expired. You will need to purchase the version
of
Office you would like installed, and install it or use one of the
free
Office clones that are available (www.openoffice.org is a good one.)

JoAnn, I should have let you do this, but I couldn't resist..


"Jalee" wrote in message
...
Yes, we have used up the trial period of the software. We recently
had
to
do
a complete recovery of our HP computer, and therefore reinstalled
all
the
software that came with our computer. Now, I'm trying to use the
product
key
that is printed on the back of the software, but an 'invalid
product
key'
error keeps popping up.

"JoAnn Paules [MVP]" wrote:

I've deleted the rest of this thread so forgive me if you've
already
answered this question.

Did you already use the trial software for a set timeframe and are
trying to
reinstall it?



--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
I have tried many, many times to enter the product key code on
the
sticker
that's on the back of my Office 2003 Standard Trial software. I
keep
getting
an error that says that the product key is invalid. So, I
contacted
Microsoft
who sent me to a website where I obtained a new product key.
That
one
does
not work either. I am still getting the same error message when
I
enter
the
new product key also. What should I do?

Okay - I feel better now.

(I know, I get my knickers twisted over the dumbest things.)

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
I'm sorry, maybe I was not clear before. I did NOT get another trial
period.
I paid a small fee to convert the trial to a full product. There was also
a
glitch in the trial software that they helped me fix, but I am now using
the
full product for which I paid a small fee to convert.

"JoAnn Paules [MVP]" wrote:

But why do you feel you deserve another trial period? Why shouldn't you
have
to pay the piper at this point?

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
No, no, no! You're absolutely right for being upset at the thought of
me
lying, but I didn't! I explained everything to them the same way I
explained
it all to you. I DID tell them that I had been using a trial period
that
has
now expired. They even assigned me a new product key, and that too did
not
work. I paid them a small fee to basically unlock a glitch in the
software
itself, and it began working. The information that MS provided me with
was
not a trial period, it's the full product. I truly understand your ill
feelings at the thought of me lying. I appreciate the help and comments
that
you gave.

"JoAnn Paules [MVP]" wrote:

I'll bet you didn't tell Microsoft you had already used up your trial
period
tho, did you? You managed to cheat them out of another 60 days. Feel
good
about not telling the truth and cheating? Your mom and grandmother
would
be
proud of you.

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
You BOTH were wrong!!! Microsoft contacted me through email and gave
me
the
instructions on how to activate my Office software. It's up and
running! I
am
now navigating the software, learning how to use it. Perhaps you
were a
bit
too confident of your MS tech knowledge?

"JoAnn Paules [MVP]" wrote:

That's okay. We'd've been singing the same song. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]



"LVTravel" wrote in message
...
DUH, what part of "used the trial ..." and "Yes, we have used
up....."
don't you understand? You can't install a trial piece of
software
after
the trial period is expired. You will need to purchase the
version
of
Office you would like installed, and install it or use one of the
free
Office clones that are available (www.openoffice.org is a good
one.)

JoAnn, I should have let you do this, but I couldn't resist..


"Jalee" wrote in message
...
Yes, we have used up the trial period of the software. We
recently
had
to
do
a complete recovery of our HP computer, and therefore
reinstalled
all
the
software that came with our computer. Now, I'm trying to use the
product
key
that is printed on the back of the software, but an 'invalid
product
key'
error keeps popping up.

"JoAnn Paules [MVP]" wrote:

I've deleted the rest of this thread so forgive me if you've
already
answered this question.

Did you already use the trial software for a set timeframe and
are
trying to
reinstall it?



--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
I have tried many, many times to enter the product key code on
the
sticker
that's on the back of my Office 2003 Standard Trial software.
I
keep
getting
an error that says that the product key is invalid. So, I
contacted
Microsoft
who sent me to a website where I obtained a new product key.
That
one
does
not work either. I am still getting the same error message
when
I
enter
the
new product key also. What should I do?

Me too, I hope he's correct about the full version but we
will see what happens in another 6o days. I have never
heard MS taking only a "small fee" to enable the full
version.


"JoAnn Paules [MVP]" wrote in
message ...
Okay - I feel better now.

(I know, I get my knickers twisted over the dumbest
things.)

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
I'm sorry, maybe I was not clear before. I did NOT get
another trial period.
I paid a small fee to convert the trial to a full
product. There was also a
glitch in the trial software that they helped me fix, but
I am now using the
full product for which I paid a small fee to convert.

"JoAnn Paules [MVP]" wrote:

But why do you feel you deserve another trial period?
Why shouldn't you have
to pay the piper at this point?

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in
message
...
No, no, no! You're absolutely right for being upset at
the thought of me
lying, but I didn't! I explained everything to them
the same way I
explained
it all to you. I DID tell them that I had been using a
trial period that
has
now expired. They even assigned me a new product key,
and that too did not
work. I paid them a small fee to basically unlock a
glitch in the software
itself, and it began working. The information that MS
provided me with was
not a trial period, it's the full product. I truly
understand your ill
feelings at the thought of me lying. I appreciate the
help and comments
that
you gave.

"JoAnn Paules [MVP]" wrote:

I'll bet you didn't tell Microsoft you had already
used up your trial
period
tho, did you? You managed to cheat them out of
another 60 days. Feel good
about not telling the truth and cheating? Your mom
and grandmother would
be
proud of you.

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in
message
...
You BOTH were wrong!!! Microsoft contacted me
through email and gave me
the
instructions on how to activate my Office software.
It's up and
running! I
am
now navigating the software, learning how to use
it. Perhaps you were a
bit
too confident of your MS tech knowledge?

"JoAnn Paules [MVP]" wrote:

That's okay. We'd've been singing the same song.
;-)

--

JoAnn Paules
MVP Microsoft [Publisher]



"LVTravel" wrote in message
...
DUH, what part of "used the trial ..." and "Yes,
we have used
up....."
don't you understand? You can't install a trial
piece of software
after
the trial period is expired. You will need to
purchase the version
of
Office you would like installed, and install it
or use one of the
free
Office clones that are available
(www.openoffice.org is a good one.)

JoAnn, I should have let you do this, but I
couldn't resist..


"Jalee" wrote
in message
...
Yes, we have used up the trial period of the
software. We recently
had
to
do
a complete recovery of our HP computer, and
therefore reinstalled
all
the
software that came with our computer. Now, I'm
trying to use the
product
key
that is printed on the back of the software,
but an 'invalid
product
key'
error keeps popping up.

"JoAnn Paules [MVP]" wrote:

I've deleted the rest of this thread so
forgive me if you've
already
answered this question.

Did you already use the trial software for a
set timeframe and are
trying to
reinstall it?



--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee"
wrote in message
...
I have tried many, many times to enter the
product key code on
the
sticker
that's on the back of my Office 2003
Standard Trial software. I
keep
getting
an error that says that the product key is
invalid. So, I
contacted
Microsoft
who sent me to a website where I obtained a
new product key.
That
one
does
not work either. I am still getting the same
error message when
I
enter
the
new product key also. What should I do?

I thought the same thing but my idea of "small fee" might be different than
that of the OP.

--

JoAnn Paules
MVP Microsoft [Publisher]



"LVTravel" wrote in message
...
Me too, I hope he's correct about the full version but we will see what
happens in another 6o days. I have never heard MS taking only a "small
fee" to enable the full version.


"JoAnn Paules [MVP]" wrote in message
...
Okay - I feel better now.

(I know, I get my knickers twisted over the dumbest things.)

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
I'm sorry, maybe I was not clear before. I did NOT get another trial
period.
I paid a small fee to convert the trial to a full product. There was
also a
glitch in the trial software that they helped me fix, but I am now using
the
full product for which I paid a small fee to convert.

"JoAnn Paules [MVP]" wrote:

But why do you feel you deserve another trial period? Why shouldn't you
have
to pay the piper at this point?

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
No, no, no! You're absolutely right for being upset at the thought of
me
lying, but I didn't! I explained everything to them the same way I
explained
it all to you. I DID tell them that I had been using a trial period
that
has
now expired. They even assigned me a new product key, and that too
did not
work. I paid them a small fee to basically unlock a glitch in the
software
itself, and it began working. The information that MS provided me
with was
not a trial period, it's the full product. I truly understand your
ill
feelings at the thought of me lying. I appreciate the help and
comments
that
you gave.

"JoAnn Paules [MVP]" wrote:

I'll bet you didn't tell Microsoft you had already used up your
trial
period
tho, did you? You managed to cheat them out of another 60 days. Feel
good
about not telling the truth and cheating? Your mom and grandmother
would
be
proud of you.

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
You BOTH were wrong!!! Microsoft contacted me through email and
gave me
the
instructions on how to activate my Office software. It's up and
running! I
am
now navigating the software, learning how to use it. Perhaps you
were a
bit
too confident of your MS tech knowledge?

"JoAnn Paules [MVP]" wrote:

That's okay. We'd've been singing the same song. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]



"LVTravel" wrote in message
...
DUH, what part of "used the trial ..." and "Yes, we have used
up....."
don't you understand? You can't install a trial piece of
software
after
the trial period is expired. You will need to purchase the
version
of
Office you would like installed, and install it or use one of
the
free
Office clones that are available (www.openoffice.org is a good
one.)

JoAnn, I should have let you do this, but I couldn't resist..


"Jalee" wrote in message
...
Yes, we have used up the trial period of the software. We
recently
had
to
do
a complete recovery of our HP computer, and therefore
reinstalled
all
the
software that came with our computer. Now, I'm trying to use
the
product
key
that is printed on the back of the software, but an 'invalid
product
key'
error keeps popping up.

"JoAnn Paules [MVP]" wrote:

I've deleted the rest of this thread so forgive me if you've
already
answered this question.

Did you already use the trial software for a set timeframe
and are
trying to
reinstall it?



--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
I have tried many, many times to enter the product key code
on
the
sticker
that's on the back of my Office 2003 Standard Trial
software. I
keep
getting
an error that says that the product key is invalid. So, I
contacted
Microsoft
who sent me to a website where I obtained a new product
key.
That
one
does
not work either. I am still getting the same error message
when
I
enter
the
new product key also. What should I do?

Hello

He/She might be very well off and to this person a few hundred dollars is a small fee

Bye

--
Daphne

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"JoAnn Paules [MVP]" wrote in message .. .
I thought the same thing but my idea of "small fee" might be different than
that of the OP.

--

JoAnn Paules
MVP Microsoft [Publisher]



"LVTravel" wrote in message
...
Me too, I hope he's correct about the full version but we will see what
happens in another 6o days. I have never heard MS taking only a "small
fee" to enable the full version.


"JoAnn Paules [MVP]" wrote in message
...
Okay - I feel better now.

(I know, I get my knickers twisted over the dumbest things.)

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
I'm sorry, maybe I was not clear before. I did NOT get another trial
period.
I paid a small fee to convert the trial to a full product. There was
also a
glitch in the trial software that they helped me fix, but I am now using
the
full product for which I paid a small fee to convert.

"JoAnn Paules [MVP]" wrote:

But why do you feel you deserve another trial period? Why shouldn't you
have
to pay the piper at this point?

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
No, no, no! You're absolutely right for being upset at the thought of
me
lying, but I didn't! I explained everything to them the same way I
explained
it all to you. I DID tell them that I had been using a trial period
that
has
now expired. They even assigned me a new product key, and that too
did not
work. I paid them a small fee to basically unlock a glitch in the
software
itself, and it began working. The information that MS provided me
with was
not a trial period, it's the full product. I truly understand your
ill
feelings at the thought of me lying. I appreciate the help and
comments
that
you gave.

"JoAnn Paules [MVP]" wrote:

I'll bet you didn't tell Microsoft you had already used up your
trial
period
tho, did you? You managed to cheat them out of another 60 days. Feel
good
about not telling the truth and cheating? Your mom and grandmother
would
be
proud of you.

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
You BOTH were wrong!!! Microsoft contacted me through email and
gave me
the
instructions on how to activate my Office software. It's up and
running! I
am
now navigating the software, learning how to use it. Perhaps you
were a
bit
too confident of your MS tech knowledge?

"JoAnn Paules [MVP]" wrote:

That's okay. We'd've been singing the same song. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]



"LVTravel" wrote in message
...
DUH, what part of "used the trial ..." and "Yes, we have used
up....."
don't you understand? You can't install a trial piece of
software
after
the trial period is expired. You will need to purchase the
version
of
Office you would like installed, and install it or use one of
the
free
Office clones that are available (www.openoffice.org is a good
one.)

JoAnn, I should have let you do this, but I couldn't resist..


"Jalee" wrote in message
...
Yes, we have used up the trial period of the software. We
recently
had
to
do
a complete recovery of our HP computer, and therefore
reinstalled
all
the
software that came with our computer. Now, I'm trying to use
the
product
key
that is printed on the back of the software, but an 'invalid
product
key'
error keeps popping up.

"JoAnn Paules [MVP]" wrote:

I've deleted the rest of this thread so forgive me if you've
already
answered this question.

Did you already use the trial software for a set timeframe
and are
trying to
reinstall it?



--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
I have tried many, many times to enter the product key code
on
the
sticker
that's on the back of my Office 2003 Standard Trial
software. I
keep
getting
an error that says that the product key is invalid. So, I
contacted
Microsoft
who sent me to a website where I obtained a new product
key.
That
one
does
not work either. I am still getting the same error message
when
I
enter
the
new product key also. What should I do?

That's what I said.

--

JoAnn Paules
MVP Microsoft [Publisher]



"Daphne Foldes" wrote in message
...
Hello

He/She might be very well off and to this person a few hundred dollars is a
small fee

Bye

--
Daphne

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"JoAnn Paules [MVP]" wrote in message
.. .
I thought the same thing but my idea of "small fee" might be different than
that of the OP.

--

JoAnn Paules
MVP Microsoft [Publisher]



"LVTravel" wrote in message
...
Me too, I hope he's correct about the full version but we will see what
happens in another 6o days. I have never heard MS taking only a "small
fee" to enable the full version.


"JoAnn Paules [MVP]" wrote in message
...
Okay - I feel better now.

(I know, I get my knickers twisted over the dumbest things.)

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
I'm sorry, maybe I was not clear before. I did NOT get another trial
period.
I paid a small fee to convert the trial to a full product. There was
also a
glitch in the trial software that they helped me fix, but I am now
using
the
full product for which I paid a small fee to convert.

"JoAnn Paules [MVP]" wrote:

But why do you feel you deserve another trial period? Why shouldn't
you
have
to pay the piper at this point?

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
No, no, no! You're absolutely right for being upset at the thought
of
me
lying, but I didn't! I explained everything to them the same way I
explained
it all to you. I DID tell them that I had been using a trial period
that
has
now expired. They even assigned me a new product key, and that too
did not
work. I paid them a small fee to basically unlock a glitch in the
software
itself, and it began working. The information that MS provided me
with was
not a trial period, it's the full product. I truly understand your
ill
feelings at the thought of me lying. I appreciate the help and
comments
that
you gave.

"JoAnn Paules [MVP]" wrote:

I'll bet you didn't tell Microsoft you had already used up your
trial
period
tho, did you? You managed to cheat them out of another 60 days.
Feel
good
about not telling the truth and cheating? Your mom and grandmother
would
be
proud of you.

--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
You BOTH were wrong!!! Microsoft contacted me through email and
gave me
the
instructions on how to activate my Office software. It's up and
running! I
am
now navigating the software, learning how to use it. Perhaps you
were a
bit
too confident of your MS tech knowledge?

"JoAnn Paules [MVP]" wrote:

That's okay. We'd've been singing the same song. ;-)

--

JoAnn Paules
MVP Microsoft [Publisher]



"LVTravel" wrote in message
...
DUH, what part of "used the trial ..." and "Yes, we have used
up....."
don't you understand? You can't install a trial piece of
software
after
the trial period is expired. You will need to purchase the
version
of
Office you would like installed, and install it or use one of
the
free
Office clones that are available (www.openoffice.org is a good
one.)

JoAnn, I should have let you do this, but I couldn't resist..


"Jalee" wrote in message
...
Yes, we have used up the trial period of the software. We
recently
had
to
do
a complete recovery of our HP computer, and therefore
reinstalled
all
the
software that came with our computer. Now, I'm trying to use
the
product
key
that is printed on the back of the software, but an 'invalid
product
key'
error keeps popping up.

"JoAnn Paules [MVP]" wrote:

I've deleted the rest of this thread so forgive me if you've
already
answered this question.

Did you already use the trial software for a set timeframe
and are
trying to
reinstall it?



--

JoAnn Paules
MVP Microsoft [Publisher]



"Jalee" wrote in message
...
I have tried many, many times to enter the product key code
on
the
sticker
that's on the back of my Office 2003 Standard Trial
software. I
keep
getting
an error that says that the product key is invalid. So, I
contacted
Microsoft
who sent me to a website where I obtained a new product
key.
That
one
does
not work either. I am still getting the same error message
when
I
enter
the
new product key also. What should I do?

"Jalee" wrote:

I have tried many, many times to enter the product key code on the sticker
that's on the back of my Office 2003 Standard Trial software. I keep getting
an error that says that the product key is invalid. So, I contacted Microsoft
who sent me to a website where I obtained a new product key. That one does
not work either. I am still getting the same error message when I enter the
new product key also. What should I do?

hiya

sorry i see this was a long time ago but i am having the same problem you
had with product keys, I have never been able to activat ethis stupid free
trial!
Can you point me in the right direction of good support?

Rhi

"Jalee" wrote:

I have tried many, many times to enter the product key code on the sticker
that's on the back of my Office 2003 Standard Trial software. I keep getting
an error that says that the product key is invalid. So, I contacted Microsoft
who sent me to a website where I obtained a new product key. That one does
not work either. I am still getting the same error message when I enter the
new product key also. What should I do?

You don't need a product key for trial version of M$ products (M$ is
wasting time distributing these to people). Rhi needs to start a new
message if you want a specific solution for your problem.

hth


Rhi wrote:

hiya

sorry i see this was a long time ago but i am having the same problem you
had with product keys, I have never been able to activat ethis stupid free
trial!
Can you point me in the right direction of good support?

Rhi

"Jalee" wrote:



I have tried many, many times to enter the product key code on the sticker
that's on the back of my Office 2003 Standard Trial software. I keep getting
an error that says that the product key is invalid. So, I contacted Microsoft
who sent me to a website where I obtained a new product key. That one does
not work either. I am still getting the same error message when I enter the
new product key also. What should I do?