Outlook not working correctly

"Larry" wrote in message
...

Well, I got the wireless link working and ran Outlook 2007 with logging on,
but I didn't learn much. Below is the transcript from my latest session:

Next time, change any real mail addresses that appear. It is not a good idea
to post real addresses in a newwsgroup, since spammers harvest them.

Your log shows that only one account was used by Outlook and that there were
no messages on the server for Outlook to download. In short, there's nothing
wrong in the send/receive process shown in the log. it seems odd to me that
two sessions with the pop.lmr.com server occur at the same time, but there's
nothing wrong with that, per se. What exactly do you think is wrong again?
--
Brian Tillman [MVP-Outlook]

Your log shows that only one account was used by Outlook and that there were
no messages on the server for Outlook to download. In short, there's nothing
wrong in the send/receive process shown in the log. it seems odd to me that
two sessions with the pop.lmr.com server occur at the same time, but there's
nothing wrong with that, per se. What exactly do you think is wrong again?
--
Brian Tillman [MVP-Outlook]

Thanks, Brian,

The problem is that there ARE messages available. The laptop doesn't
download them but the workstation does. For example, the test message. It
does exist, I can see it with Questmail (a web mail application used by
Futurequest) and they will download to the Outlook installed on my
workstation. I wonder if there is a possibilty that the email login is
incorrect. I have to leave for the coast now, but I'll be back tomorrow
evening and will try it then. There is only one valid email address - rapp
at lmr dot com - but could an incorrect login be permitted? I need to
experiment with this, it seems to be the only thing that makes sense. There
are no error messages when trying to pick up email, but nothing gets picked
up. I wonder if I havetwo ways into the pop3 account but only one of them is
valid?

"Larry" wrote in message
...

The problem is that there ARE messages available. The laptop doesn't
download them but the workstation does. For example, the test message. It
does exist, I can see it with Questmail (a web mail application used by
Futurequest) and they will download to the Outlook installed on my
workstation.

The relevant portion of the log is this:

2009.07.13 19:55:10 POP3 (pop.lmr.com): [tx] STAT
2009.07.13 19:55:10 POP3 (pop.lmr.com): rx +OK 0 0

The STAT command is Outlook asking the POP server if there are any messages.
The +OK 0 0 response is the server telling Outlook there are no messages to
download. The first number states how many messages are waiting and the
second number states how many bytes they contain. In your case, the server is
saying "zero messages, zero bytes". Outlook simply believes what the server
is telling it. How can it do otherwise? If there is a discrepancy, then it's
a server-side issue, not an Outlook one.

I wonder if there is a possibilty that the email login is
incorrect. I have to leave for the coast now, but I'll be back tomorrow
evening and will try it then. There is only one valid email address - rapp
at lmr dot com - but could an incorrect login be permitted?

Incorrect credentials won't get through. The relevant portion of the log for
that is:

2009.07.13 19:55:09 POP3 (pop.lmr.com): [tx] AUTH
2009.07.13 19:55:10 POP3 (pop.lmr.com): rx +OK
2009.07.13 19:55:10 POP3 (pop.lmr.com): rx LOGIN
2009.07.13 19:55:10 POP3 (pop.lmr.com): rx PLAIN
2009.07.13 19:55:10 POP3 (pop.lmr.com): rx .
2009.07.13 19:55:10 POP3 (pop.lmr.com): [tx] USER lmrapp
2009.07.13 19:55:10 POP3 (pop.lmr.com): rx +OK
2009.07.13 19:55:10 POP3 (pop.lmr.com): [tx] PASS *****
2009.07.13 19:55:10 POP3 (pop.lmr.com): rx +OK

The +OK responses from the server say that the SSL authentication was
successful and that the username "lmrapp" and its associated password have
been verified. Any credentials other than "lmrapp" and its password would be
rejected unless you have other mailboxes on that same server. The actual
email address associated with the account is largely irrelevant. It seems
clear that in the case of lmr.com, the username is not the mail address. Some
POP servers require them to be. AT&T Yahoo, for example, uses the person's
AT&T mail address as the username.
--
Brian Tillman [MVP-Outlook]

"Brian Tillman [MVP - Outlook]" wrote:

"Larry" wrote in message
...

The problem is that there ARE messages available. The laptop doesn't
download them but the workstation does. For example, the test message. It
does exist, I can see it with Questmail (a web mail application used by
Futurequest) and they will download to the Outlook installed on my
workstation.

The relevant portion of the log is this:

2009.07.13 19:55:10 POP3 (pop.lmr.com): [tx] STAT
2009.07.13 19:55:10 POP3 (pop.lmr.com): rx +OK 0 0

The STAT command is Outlook asking the POP server if there are any messages.
The +OK 0 0 response is the server telling Outlook there are no messages to
download. The first number states how many messages are waiting and the
second number states how many bytes they contain. In your case, the server is
saying "zero messages, zero bytes". Outlook simply believes what the server
is telling it. How can it do otherwise? If there is a discrepancy, then it's
a server-side issue, not an Outlook one.

I wonder if there is a possibilty that the email login is
incorrect. I have to leave for the coast now, but I'll be back tomorrow
evening and will try it then. There is only one valid email address - rapp
at lmr dot com - but could an incorrect login be permitted?

Incorrect credentials won't get through. The relevant portion of the log for
that is:

2009.07.13 19:55:09 POP3 (pop.lmr.com): [tx] AUTH
2009.07.13 19:55:10 POP3 (pop.lmr.com): rx +OK
2009.07.13 19:55:10 POP3 (pop.lmr.com): rx LOGIN
2009.07.13 19:55:10 POP3 (pop.lmr.com): rx PLAIN
2009.07.13 19:55:10 POP3 (pop.lmr.com): rx .
2009.07.13 19:55:10 POP3 (pop.lmr.com): [tx] USER lmrapp
2009.07.13 19:55:10 POP3 (pop.lmr.com): rx +OK
2009.07.13 19:55:10 POP3 (pop.lmr.com): [tx] PASS *****
2009.07.13 19:55:10 POP3 (pop.lmr.com): rx +OK

The +OK responses from the server say that the SSL authentication was
successful and that the username "lmrapp" and its associated password have
been verified. Any credentials other than "lmrapp" and its password would be
rejected unless you have other mailboxes on that same server. The actual
email address associated with the account is largely irrelevant. It seems
clear that in the case of lmr.com, the username is not the mail address. Some
POP servers require them to be. AT&T Yahoo, for example, uses the person's
AT&T mail address as the username.
--
Brian Tillman [MVP-Outlook]

Brian,

I think I have a solution. The site and Futurequest has more than one way
in and provides both other mail accounts and access to the databases,
websites, etc.. I _think_ maybe I am using the WRONG login (but one that is
still valid), and that therefore the site says there is no email. This
would certainly explain things as I'd bet the "test" is just to see if the
login suceeds. I will try changing the login later today and see if that
fixes things. Thanks for all your help, ESPECIALLY your last post as that is
what has put me onto this path.

"Larry" wrote in message
...

I think I have a solution. The site and Futurequest has more than one way
in and provides both other mail accounts and access to the databases,
websites, etc.. I _think_ maybe I am using the WRONG login (but one that is
still valid), and that therefore the site says there is no email. This
would certainly explain things as I'd bet the "test" is just to see if the
login suceeds. I will try changing the login later today and see if that
fixes things. Thanks for all your help, ESPECIALLY your last post as that
is
what has put me onto this path.

Post back and let us know how it worked out.
--
Brian Tillman [MVP-Outlook]

"Brian Tillman [MVP - Outlook]" wrote:

"Larry" wrote in message
...

I think I have a solution. The site and Futurequest has more than one way
in and provides both other mail accounts and access to the databases,
websites, etc.. I _think_ maybe I am using the WRONG login (but one that is
still valid), and that therefore the site says there is no email. This
would certainly explain things as I'd bet the "test" is just to see if the
login suceeds. I will try changing the login later today and see if that
fixes things. Thanks for all your help, ESPECIALLY your last post as that
is
what has put me onto this path.

Post back and let us know how it worked out.
--
Brian Tillman [MVP-Outlook]


Brian,

That was it. The ISP insists upon different logins for the different
functions. I had used a login that was good for something, but not for
email. I was right - the "test" button apparently only sees if the login
succeeds, but does not tell you if there is email available and downloadable.
(is that even a word?) IAC, once I changed the login name and password,
everything works - well, I have a new issue with Intellisync, but that's
another story which I'll have to deal with, but Outlook 2007 now works on
both machines and SynchPST keeps the two synchroniced. Thanks for the help.
Whew! That was fun - not!

"Larry" wrote in message
news
That was it.

I'm glad it's working now.
--
Brian Tillman [MVP-Outlook]