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PST Files
Hi,
We have an Exchange 2000 server. I am using windows XP with Outlook 2003 on my desktop. In outlook, I created a personal folder to archive one of our users email. I loaded her email on my machine due to her being in a remote location. I dragged the data from the inbox into a new folder on the archived personal folder I created. It worked fine. I then copied the PST file to a CD and sent it to the user. When she reinserted into her outlook, it did not recognize the PST file and rejected it. The user has a Windows XP with outlook 2000. Is there an issue with inserting a PST file created in outlook 2003 to a system with outlook 2002? Thanks. Mitch |
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PST Files
mitch wrote:
I then copied the PST file to a CD and sent it to the user. When she reinserted into her outlook, it did not recognize the PST file and rejected it. The user has a Windows XP with outlook 2000. Is there an issue with inserting a PST file created in outlook 2003 to a system with outlook 2002? Thanks. There are two issues here. The biggest is that, unless you create an ANSI-format PST, the user of Outlook 2002 or earlier can't read it. Outlook, by default, creates Unicode PSTs, which are not backward compatible. Create an ANSI PST with FileNewOutlook Data FileOutlook 97-2002 Personal Folders File (.pst). Then you can place messages in it and OL2000 or 2002 will be able to read them. The second issue is the CD. In order to open a PST, Outlook needs exclusive read-write access and files on CD are read-only. The person should copy the PST to hard drive and remove the read-only attribute. Remind her NOT to import the PST, but just used FileOpen to open it. -- Brian Tillman |
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