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#1
November 18th, 2006, 01:52 PM
posted to microsoft.public.office.setup
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office 2007 :The windows installer service cannot update one or more protected windows
I tried to install office 2007 enterprise on xp sp2 with all updates
and ie7 installed. i had office 2003 working fine. got the ==The windows installer service cannot update one or more protected windows files ==error and office 2007 rolled back. naturally this totally screwed outlook 2003. i had to reinstall office 2003 to fix the mapi32.dll error everybody gets when this happens. that worked. then i uninstalled office 2003 completely and tried again to install office 2007. again it did not work. i tried it several times and sometimes it just said installation error without the The windows installer service cannot update one or more protected windows files error message it looked to me like the computer was trying to access the internet, or my network, since the icons of two computers in the system tray was flashing, so i disconnected from my LAN. that did not help either. from other posts i see The windows installer service cannot update one or more protected windows files is a common error with people installing office 2000 on 'certain oem versions of xp' the fix is supposedly copying a bunch of files from the office cd to c:\program files\common files\ms shared\web server extensions\40\bin now i observe that i have NO FILES in 40\bin at all is the solution as simple as this??? i note that some other people have successfully installed this same version of office 2007 as i have on their computers so i don't think there is a problem with it any thoughts? 
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#2
November 20th, 2006, 01:56 PM
posted to microsoft.public.office.setup
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office 2007 :The windows installer service cannot update one or more protected windows
As a guess, the error is from hitting something in the 2003 (or earlier) 'left overs' rather than in the 2007 product. If you look in Add/Remove Programs are there any 2000, Office XP, 2002, 2003 products listed? Do you have the FrontPage Server extensions in play? Is IIS running when you do the install? These errors (often error 1931) should be giving you the name of the file in either the error message or in the log files you can locate by typing %temp% {enter} in Start=Run ============ wrote in message ps.com... I tried to install office 2007 enterprise on xp sp2 with all updates and ie7 installed. i had office 2003 working fine. got the ==The windows installer service cannot update one or more protected windows files ==error and office 2007 rolled back. naturally this totally screwed outlook 2003. i had to reinstall office 2003 to fix the mapi32.dll error everybody gets when this happens. that worked. then i uninstalled office 2003 completely and tried again to install office 2007. again it did not work. i tried it several times and sometimes it just said installation error without the The windows installer service cannot update one or more protected windows files error message it looked to me like the computer was trying to access the internet, or my network, since the icons of two computers in the system tray was flashing, so i disconnected from my LAN. that did not help either. from other posts i see The windows installer service cannot update one or more protected windows files is a common error with people installing office 2000 on 'certain oem versions of xp' the fix is supposedly copying a bunch of files from the office cd to c:\program files\common files\ms shared\web server extensions\40\bin now i observe that i have NO FILES in 40\bin at all is the solution as simple as this??? i note that some other people have successfully installed this same version of office 2007 as i have on their computers so i don't think there is a problem with it any thoughts? -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends*
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#3
November 22nd, 2006, 02:49 PM
posted to microsoft.public.office.setup
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office 2007 :The windows installer service cannot update one or more protected windows
bob
thanks very much for your help. i see your name all over google trying to put out fires with this installation of office 2007. as i said, i tried installing WITH office 2003 on the computer and after totally removing it. i do not have IIS running or even allowed on my computer, same goes for front page. i did look at the event viewer. it names a file called fpault.dll as failing the protected files check this file was not on my computer at all. supposed to be in c:\program files\common files\microsoft shared\web server extensions\40\bin the reason it was not on my computer may well have been because i used nlite to modify my windows xp installation on this computer to get rid of some of the crap by a miracle, i found this fpault.dll file on the original xp cd, hiding in I386\FP40EXT.CAB which is not a place i would ordinarily be looking i extracted it and copied it to c:\program files\common files\microsoft shared\web server extensions\40\bin like the red sea parting office 2007 rolled on to install itself. i have searched everywhere for a fix to my problem, which does not seem to be widespread, and nowhere has this solution been stated. so i hope it may help others. thanks again for your help Bob Buckland ?:-) (At Beautiful Downtown) wrote: As a guess, the error is from hitting something in the 2003 (or earlier) 'left overs' rather than in the 2007 product. If you look in Add/Remove Programs are there any 2000, Office XP, 2002, 2003 products listed? Do you have the FrontPage Server extensions in play? Is IIS running when you do the install? These errors (often error 1931) should be giving you the name of the file in either the error message or in the log files you can locate by typing %temp% {enter} in Start=Run ============ wrote in message ps.com... I tried to install office 2007 enterprise on xp sp2 with all updates and ie7 installed. i had office 2003 working fine. got the ==The windows installer service cannot update one or more protected windows files ==error and office 2007 rolled back. naturally this totally screwed outlook 2003. i had to reinstall office 2003 to fix the mapi32.dll error everybody gets when this happens. that worked. then i uninstalled office 2003 completely and tried again to install office 2007. again it did not work. i tried it several times and sometimes it just said installation error without the The windows installer service cannot update one or more protected windows files error message it looked to me like the computer was trying to access the internet, or my network, since the icons of two computers in the system tray was flashing, so i disconnected from my LAN. that did not help either. from other posts i see The windows installer service cannot update one or more protected windows files is a common error with people installing office 2000 on 'certain oem versions of xp' the fix is supposedly copying a bunch of files from the office cd to c:\program files\common files\ms shared\web server extensions\40\bin now i observe that i have NO FILES in 40\bin at all is the solution as simple as this??? i note that some other people have successfully installed this same version of office 2007 as i have on their computers so i don't think there is a problem with it any thoughts? -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends*
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#4
November 26th, 2006, 05:07 AM
posted to microsoft.public.office.setup
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office 2007 :The windows installer service cannot update one or more protected windows
Thank you, thank you, thank you! I've been having the exact same problem but couldn't find any solution or reference to it on the web so I thought something was wrong with my windows installation. I'd love to hear how you managed to come by the solution... -- doppleware ------------------------------------------------------------------------ doppleware's Profile: http://forums.techarena.in/member.php?userid=19594 View this thread: http://forums.techarena.in/showthread.php?t=627360 http://www.techarena.in
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#5
December 24th, 2006, 03:52 AM
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office 2007 :The windows installer service cannot update one or more protected windows
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#6
August 8th, 2007, 05:26 PM
posted to microsoft.public.office.setup
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office 2007 :The windows installer service cannot update one or more protected windows
A work colleague of mine has had this problem and asked if I could help as his windows was pre-installed and therefore did not have the disc. I have searched my disc, following the path described above and can only find 'f4pault.dll' in that folder. I also had a look in my C:/ with the same results. Do you mean this instead? I have installed Office 2007 with no problem so I was wondering about this problem. Many thanks Leyland -- Leyland ------------------------------------------------------------------------ Leyland's Profile: http://forums.techarena.in/member.php?userid=29105 View this thread: http://forums.techarena.in/showthread.php?t=627360 http://forums.techarena.in
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#7
September 2nd, 2007, 12:37 PM
posted to microsoft.public.office.setup
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office 2007 :The windows installer service cannot update one or more protected windows
WOW! I'm having the same problem with my Office 2007 installation, but I'm sorry, the solution you're describing goes way over my head. Could someone please explain this in plain English? The good folks at MS were content to take my money, but have proved less than helpful in resolving my problem. Any help you could offer would be much appreciated. Thanx, Woe -- Woebegone ------------------------------------------------------------------------ Woebegone's Profile: http://forums.techarena.in/member.php?userid=30408 View this thread: http://forums.techarena.in/showthread.php?t=627360 http://forums.techarena.in
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#8
October 12th, 2007, 05:50 AM
posted to microsoft.public.office.setup
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office 2007 :The windows installer service cannot update one or more protected windows
As I had the same install issue with a clean XP install then office 2007. This guide solved the protected file install error. The only change is that the correct dll is fp4ault.dll 1. From Windows install disk, or c:\i386 that may have been set up in an OEM install, open (Double click) on the FP40EXT.CAB file. It should open. 2. find fp4ault.dll in the list 3. double click and select extract to c:\program files\common files\microsoft shared\web server extensions\40\bin 4. Restart the 2007 office install -- davesc3 ------------------------------------------------------------------------ davesc3's Profile: http://forums.techarena.in/member.php?userid=32817 View this thread: http://forums.techarena.in/showthread.php?t=627360 http://forums.techarena.in
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#9
April 24th, 2008, 03:05 PM
posted to microsoft.public.office.setup
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office 2007 :The windows installer service cannot update one or more protected windows
100% worked for me!!!! Thanks a million!!! One point to note... the extracted file is called fp4autl.dll not fp4ault.dll as reported here! simple typo!!! -- derrylad ------------------------------------------------------------------------ derrylad's Profile: http://forums.techarena.in/member.php?userid=47233 View this thread: http://forums.techarena.in/showthread.php?t=627360 http://forums.techarena.in
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#10
May 7th, 2008, 12:40 PM
posted to microsoft.public.office.setup
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office 2007 :The windows installer service cannot update one or more protected windows
I couldn't load Office 2007 onto my brand new asus - until I read the above! **_THANK_YOU_** -- Silver Surfer ------------------------------------------------------------------------ Silver Surfer's Profile: http://forums.techarena.in/member.php?userid=48477 View this thread: http://forums.techarena.in/showthread.php?t=627360 http://forums.techarena.in
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