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#1
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Converter required to open file?
I have been sent a Word file from a Mac user and everytime I try opening in
Word 2003 it tells me I need a converter and it asks if I would like to install one. What converter do I need to install? I even asked the Mac user to save down in an older version of Word to see if that would work but it didn't. |
#2
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Converter required to open file?
Cross-posting to the Mac.word group for extra input.
This shouldn't be a problem, as it's the same file format since Word 97. Does the file have the .doc extension? What format did your correspondent use to encode the attachment (tell them to search Help in their email program)? DM "steve" wrote: I have been sent a Word file from a Mac user ansd everytime I try opening in Word 2003 it tells me I need a converter and it asks if I would like to install one. What converter do I need to install? I even asked the Mac user to save down in an older version of Word to see if that would work but it didn't. |
#3
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Converter required to open file?
Hi Steve,
It could be an encoding problem, as Dayo suggested. Or it's possible that the sender "stuffed" the file. That's the Macintosh equivalent of zipping a file on the PC. If that's the case, you'll need "Aladdin Expander" (Stuffit Expander for Windows), which is a free download from Aladdin. I'm not familiar with Word 2003 but what happens when you answer "yes" to the dialog about installing a converter? -- Beth Rosengard Mac MVP Mac Word FAQ: http://word.mvps.org/FAQs/WordMac/index.htm Entourage Help Page: http://www.entourage.mvps.org/toc.html On 4/27/04 8:53 AM, in article .invalid, "Dayo Mitchell" wrote: Cross-posting to the Mac.word group for extra input. This shouldn't be a problem, as it's the same file format since Word 97. Does the file have the .doc extension? What format did your correspondent use to encode the attachment (tell them to search Help in their email program)? DM "steve" wrote: I have been sent a Word file from a Mac user ansd everytime I try opening in Word 2003 it tells me I need a converter and it asks if I would like to install one. What converter do I need to install? I even asked the Mac user to save down in an older version of Word to see if that would work but it didn't. |
#4
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Converter required to open file?
the file didn't have a .doc extension so I added it, that is the only way
that Word even knew what to do with it and attempt to open it. I will have to wait to hear back from him about the encoding. "Dayo Mitchell" wrote in message news:BCB3FA1B.29EEF%dayomitchell_1997@NOhotmailSPA M.com.invalid... Cross-posting to the Mac.word group for extra input. This shouldn't be a problem, as it's the same file format since Word 97. Does the file have the .doc extension? What format did your correspondent use to encode the attachment (tell them to search Help in their email program)? DM "steve" wrote: I have been sent a Word file from a Mac user ansd everytime I try opening in Word 2003 it tells me I need a converter and it asks if I would like to install one. What converter do I need to install? I even asked the Mac user to save down in an older version of Word to see if that would work but it didn't. |
#5
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Converter required to open file?
It's not a stuffed file. When I answer "yes" it asks me for the original
install cd. I do not have it with me here, so I will have to try later and see what happens. "Beth Rosengard" wrote in message ... Hi Steve, It could be an encoding problem, as Dayo suggested. Or it's possible that the sender "stuffed" the file. That's the Macintosh equivalent of zipping a file on the PC. If that's the case, you'll need "Aladdin Expander" (Stuffit Expander for Windows), which is a free download from Aladdin. I'm not familiar with Word 2003 but what happens when you answer "yes" to the dialog about installing a converter? -- Beth Rosengard Mac MVP Mac Word FAQ: http://word.mvps.org/FAQs/WordMac/index.htm Entourage Help Page: http://www.entourage.mvps.org/toc.html On 4/27/04 8:53 AM, in article .invalid, "Dayo Mitchell" wrote: Cross-posting to the Mac.word group for extra input. This shouldn't be a problem, as it's the same file format since Word 97. Does the file have the .doc extension? What format did your correspondent use to encode the attachment (tell them to search Help in their email program)? DM "steve" wrote: I have been sent a Word file from a Mac user ansd everytime I try opening in Word 2003 it tells me I need a converter and it asks if I would like to install one. What converter do I need to install? I even asked the Mac user to save down in an older version of Word to see if that would work but it didn't. |
#7
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Converter required to open file?
Hi Steve,
My new standard response to this problem, which is suddenly popping up a lot. There's no difference in the Word file format (since Word 97), it's a question of how the attachment is encoded by the email program. My Mac email program, Entourage, has this to say: About attachment encodings When you choose an encoding format, it is helpful to understand how Macintosh files differ from files created on other computers. Macintosh files include additional resource information that files created on other types of computers do not. If you are sending a data file, such as a Microsoft Word document or Microsoft Excel spreadsheet, such resource information may not be necessary. However, if you are sending something more complex, such as a program, to another Macintosh computer, you must choose an encoding format that preserves all the data. The AppleDouble encoding format preserves the additional resource information, and can be read by both Macintosh and other types of computers. AppleDouble is a good choice for your default encoding format; it works most of the time with most computers. However, if AppleDouble fails, you can choose a different encoding format depending on the type of computer you are sending the attachment to: € To send an attachment to a Macintosh computer, use BinHex, which preserves the Macintosh resource information and data. € To send an attachment to a Windows-based computer, use MIME/Base 64, which preserves the data only. € To send an attachment to a UNIX computer, use UUEncode, which preserves the data only. Try sending this explanation to your correspondent, asking them to change their encoding. The help on any Mac email program will tell them how. DM |
#8
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Converter required to open file?
Yeah, he needs the QuickTime 6 converter to handle the embedded PICTs.
Tell him to run Office Update on the PC and take the add-ins that are offered. Cheers This responds to article m.invalid, from "Dayo Mitchell" on 28/4/04 1:53 AM: Cross-posting to the Mac.word group for extra input. This shouldn't be a problem, as it's the same file format since Word 97. Does the file have the .doc extension? What format did your correspondent use to encode the attachment (tell them to search Help in their email program)? DM "steve" wrote: I have been sent a Word file from a Mac user ansd everytime I try opening in Word 2003 it tells me I need a converter and it asks if I would like to install one. What converter do I need to install? I even asked the Mac user to save down in an older version of Word to see if that would work but it didn't. -- Please respond only to the newsgroup to preserve the thread. John McGhie, Consultant Technical Writer, McGhie Information Engineering Pty Ltd Sydney, Australia. GMT + 10 Hrs +61 4 1209 1410, |
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