Email Mail Merge to HTML format using Word 2007???

I have looked and MS Outlook 2007 is my default mail client. I just got my
PC with Windows Professional on it. Who would I contact to report the
problem?
--
Account Manager

It depends partly on where you are and whether your version of /Office/ was
an "OEM" version - typically, preloaded on the machine, or a "retail"
version.

If it's OEM/preloaded, normally you have to seek support from the machine's
supplier. If you bought the "retail" version i would try to visit the
Microsoft support web pages (try http://support.microsoft.com ) for your
country/region. I would suggest that in this case you try to find the
appropriate support phone number. In my experience issues the "e-incident"
submission method doesn't deal with problems that involve more than one
product. FWIW in the UK I would phone support, ask for "Professional
support" and I now know who I would end up dealing with, but it looks like
you're in a different region.

I wish you luck. Please post back here if you get a resolution.

Peter Jamieson


"Account Manager" wrote in
message ...
I have looked and MS Outlook 2007 is my default mail client. I just got my
PC with Windows Professional on it. Who would I contact to report the
problem?
--
Account Manager

Hi,

These are great suggestions, however I am having the same problem as CES and
I cannot locate a .pst file on my system.

Could that be the problem? how would I fix it?

Thanks

"Peter Jamieson" wrote:

First, this problem has been reported before, but no-one has yet identified
the reason for the problem. I have never been able to replicate the problem
here so have never been able to report the problem properly to Microsoft
support (we're just volunteers here) but I suggest that you do so if your
software is still under warranty from them.

There's one basic check you should make: is Outlook the default Mail program
(IE Tools|Internet Options|programs) ?

There is one Microsoft KB article that says that if you have a COM Addin
called bxAutoZip (see Outlook
Tools|Options|Other|"Advanced Options"|"COM Addins") disable it temporarily.
(If you have other addins and disabling them will do no harm, I'd do that
too).

Some people seem to have got rid of the problem by checking Outlook
Tools|Options|Other|"Advanced options"|"Enable mail logging
(troubleshooting)". Then restarting.

I would also consider finding your .pst file is, making a backup copy, and
running
the SCANPST.EXE utility - on my system it's in

C:\Program Files\Common Files\System\MSMAPI\1033 )

Another possibility is that this problem only occurs when the user has more
than one Outlook profile on their system. In that case I think the
suggestion is that Word is actually logging into a different profile from
the one you normally use. So you could
a. check that
b. ensure you only have one mail profile (Control Panel|Mail|Show
Profiles) and/or
c. recreate your Outlook profile (I don't have a good set of instructions
for that right now)

Peter Jamieson


"Account Manager" wrote in
message ...
I have the same problem but NOTHING gets to the Outlook 2007 outbox.


--
Account Manager


"Mark Stewart" wrote:

I hope this helps.
I had a user ask me the same thing. After I went to their computer to
investigate I found that they weren't completely finishing the email
Merge.
If you are using the Wizard on the last step (Bottom Right hand corner of
Word's email wizard) it states complete the merge. And when you click it
it
appears as nothing happens. There is actually one more step (Step 6).
Above
it says Merge and has a link stating Electronic Mail, Click the link. A
merge to mail window opens up and you will be able to choose the field
for
To: and type a subject line and choose a mail format. (HTMLetc). Then
Click
All Records and OK.

I hope this helps.
If you aren't using the wizard try it as it may uncover something you are
missing.

Mark




"CES" wrote in message
...
I was hoping that someone might be able to let me know what trick is to
merge an email list to an HTML format?
I have absolutely no problem if I wished to send the merge file
electronically using plain text as the Mail format but if I attempt to
send the document as HTML it does nothing when I click Finish and
Merge\Send E-mail Messages…\(Mail Format - HTML) OK? If anyone has an
answer I would really appreciate the help. Thanks in advance. - CES

These are great suggestions, however I am having the same problem as CES
and
I cannot locate a .pst file on my system.

1. I would try the detect and repair first, if you have not doene so
already.

2. If your copy of Outlook is connected to an Exchange Server, it can be set
up in several possible ways. You'd need to ask the Outlook people for more
details, but these days, I think it would be fairly typical for your PC to
be set up in "Cached Exchange Mode", in which case it gets its data from the
Exchange Server but mirrors it in an "Offline" file which has the extension
..ost. It's also possible that you have /no/ local file containing your
messages.

3. If you have a .ost, you would need to use SCANOST instad of SCANPST. You
can find out the locaiton of the .ost by selecting your toplevel "Mailbox -
your name" item in Outlook, right-click,
Properties|General|AdvancedAdvanced|Offline Folder File Settings . If you
have some other kind of Outlook configuration, you will probably be able to
find out the name and location of any .pst using a similar approach/

4. If you can see that there /should be/ a .ost or .pst but cannot find it
using search or Windows Explorer, the chances are that you need to ensure
that System/Hidden items are included in the search, and/or that in Windows
Explorer Tools|Folder Options|View you have Hidden files and folders|Show
hidden files and folders selected for the relevant folder (I usually select
it for one folder, Apply, then click Apply to all folders).

Peter Jamieson


"Laila" wrote in message
news
Hi,

These are great suggestions, however I am having the same problem as CES
and
I cannot locate a .pst file on my system.

Could that be the problem? how would I fix it?

Thanks

"Peter Jamieson" wrote:

First, this problem has been reported before, but no-one has yet
identified
the reason for the problem. I have never been able to replicate the
problem
here so have never been able to report the problem properly to Microsoft
support (we're just volunteers here) but I suggest that you do so if your
software is still under warranty from them.

There's one basic check you should make: is Outlook the default Mail
program
(IE Tools|Internet Options|programs) ?

There is one Microsoft KB article that says that if you have a COM Addin
called bxAutoZip (see Outlook
Tools|Options|Other|"Advanced Options"|"COM Addins") disable it
temporarily.
(If you have other addins and disabling them will do no harm, I'd do that
too).

Some people seem to have got rid of the problem by checking Outlook
Tools|Options|Other|"Advanced options"|"Enable mail logging
(troubleshooting)". Then restarting.

I would also consider finding your .pst file is, making a backup copy,
and
running
the SCANPST.EXE utility - on my system it's in

C:\Program Files\Common Files\System\MSMAPI\1033 )

Another possibility is that this problem only occurs when the user has
more
than one Outlook profile on their system. In that case I think the
suggestion is that Word is actually logging into a different profile from
the one you normally use. So you could
a. check that
b. ensure you only have one mail profile (Control Panel|Mail|Show
Profiles) and/or
c. recreate your Outlook profile (I don't have a good set of
instructions
for that right now)

Peter Jamieson


"Account Manager" wrote in
message ...
I have the same problem but NOTHING gets to the Outlook 2007 outbox.


--
Account Manager


"Mark Stewart" wrote:

I hope this helps.
I had a user ask me the same thing. After I went to their computer to
investigate I found that they weren't completely finishing the email
Merge.
If you are using the Wizard on the last step (Bottom Right hand corner
of
Word's email wizard) it states complete the merge. And when you click
it
it
appears as nothing happens. There is actually one more step (Step 6).
Above
it says Merge and has a link stating Electronic Mail, Click the link.
A
merge to mail window opens up and you will be able to choose the field
for
To: and type a subject line and choose a mail format. (HTMLetc). Then
Click
All Records and OK.

I hope this helps.
If you aren't using the wizard try it as it may uncover something you
are
missing.

Mark




"CES" wrote in message
...
I was hoping that someone might be able to let me know what trick is
to
merge an email list to an HTML format?
I have absolutely no problem if I wished to send the merge file
electronically using plain text as the Mail format but if I attempt
to
send the document as HTML it does nothing when I click Finish and
Merge\Send E-mail Messages…\(Mail Format - HTML) OK? If anyone has
an
answer I would really appreciate the help. Thanks in advance. - CES

Are you using Outlook or Outlook Express as the default mail program?

Did you use the Search in Windows Explorer to find a file *.pst?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Laila" wrote in message
news
Hi,

These are great suggestions, however I am having the same problem as CES
and
I cannot locate a .pst file on my system.

Could that be the problem? how would I fix it?

Thanks

"Peter Jamieson" wrote:

First, this problem has been reported before, but no-one has yet
identified
the reason for the problem. I have never been able to replicate the
problem
here so have never been able to report the problem properly to Microsoft
support (we're just volunteers here) but I suggest that you do so if your
software is still under warranty from them.

There's one basic check you should make: is Outlook the default Mail
program
(IE Tools|Internet Options|programs) ?

There is one Microsoft KB article that says that if you have a COM Addin
called bxAutoZip (see Outlook
Tools|Options|Other|"Advanced Options"|"COM Addins") disable it
temporarily.
(If you have other addins and disabling them will do no harm, I'd do that
too).

Some people seem to have got rid of the problem by checking Outlook
Tools|Options|Other|"Advanced options"|"Enable mail logging
(troubleshooting)". Then restarting.

I would also consider finding your .pst file is, making a backup copy,
and
running
the SCANPST.EXE utility - on my system it's in

C:\Program Files\Common Files\System\MSMAPI\1033 )

Another possibility is that this problem only occurs when the user has
more
than one Outlook profile on their system. In that case I think the
suggestion is that Word is actually logging into a different profile from
the one you normally use. So you could
a. check that
b. ensure you only have one mail profile (Control Panel|Mail|Show
Profiles) and/or
c. recreate your Outlook profile (I don't have a good set of
instructions
for that right now)

Peter Jamieson


"Account Manager" wrote in
message ...
I have the same problem but NOTHING gets to the Outlook 2007 outbox.


--
Account Manager


"Mark Stewart" wrote:

I hope this helps.
I had a user ask me the same thing. After I went to their computer to
investigate I found that they weren't completely finishing the email
Merge.
If you are using the Wizard on the last step (Bottom Right hand corner
of
Word's email wizard) it states complete the merge. And when you click
it
it
appears as nothing happens. There is actually one more step (Step 6).
Above
it says Merge and has a link stating Electronic Mail, Click the link.
A
merge to mail window opens up and you will be able to choose the field
for
To: and type a subject line and choose a mail format. (HTMLetc). Then
Click
All Records and OK.

I hope this helps.
If you aren't using the wizard try it as it may uncover something you
are
missing.

Mark




"CES" wrote in message
...
I was hoping that someone might be able to let me know what trick is
to
merge an email list to an HTML format?
I have absolutely no problem if I wished to send the merge file
electronically using plain text as the Mail format but if I attempt
to
send the document as HTML it does nothing when I click Finish and
Merge\Send E-mail Messages.\(Mail Format - HTML) OK? If anyone has
an
answer I would really appreciate the help. Thanks in advance. - CES

Hi,

Outlook is my default.

I used the windows exploere to serach but had forgotten to include hidden
folders in my search!

found it eventually, scanning it did not fix the problem

regarda

Laila

"Doug Robbins - Word MVP" wrote:

Are you using Outlook or Outlook Express as the default mail program?

Did you use the Search in Windows Explorer to find a file *.pst?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

"Laila" wrote in message
news
Hi,

These are great suggestions, however I am having the same problem as CES
and
I cannot locate a .pst file on my system.

Could that be the problem? how would I fix it?

Thanks

"Peter Jamieson" wrote:

First, this problem has been reported before, but no-one has yet
identified
the reason for the problem. I have never been able to replicate the
problem
here so have never been able to report the problem properly to Microsoft
support (we're just volunteers here) but I suggest that you do so if your
software is still under warranty from them.

There's one basic check you should make: is Outlook the default Mail
program
(IE Tools|Internet Options|programs) ?

There is one Microsoft KB article that says that if you have a COM Addin
called bxAutoZip (see Outlook
Tools|Options|Other|"Advanced Options"|"COM Addins") disable it
temporarily.
(If you have other addins and disabling them will do no harm, I'd do that
too).

Some people seem to have got rid of the problem by checking Outlook
Tools|Options|Other|"Advanced options"|"Enable mail logging
(troubleshooting)". Then restarting.

I would also consider finding your .pst file is, making a backup copy,
and
running
the SCANPST.EXE utility - on my system it's in

C:\Program Files\Common Files\System\MSMAPI\1033 )

Another possibility is that this problem only occurs when the user has
more
than one Outlook profile on their system. In that case I think the
suggestion is that Word is actually logging into a different profile from
the one you normally use. So you could
a. check that
b. ensure you only have one mail profile (Control Panel|Mail|Show
Profiles) and/or
c. recreate your Outlook profile (I don't have a good set of
instructions
for that right now)

Peter Jamieson


"Account Manager" wrote in
message ...
I have the same problem but NOTHING gets to the Outlook 2007 outbox.


--
Account Manager


"Mark Stewart" wrote:

I hope this helps.
I had a user ask me the same thing. After I went to their computer to
investigate I found that they weren't completely finishing the email
Merge.
If you are using the Wizard on the last step (Bottom Right hand corner
of
Word's email wizard) it states complete the merge. And when you click
it
it
appears as nothing happens. There is actually one more step (Step 6).
Above
it says Merge and has a link stating Electronic Mail, Click the link.
A
merge to mail window opens up and you will be able to choose the field
for
To: and type a subject line and choose a mail format. (HTMLetc). Then
Click
All Records and OK.

I hope this helps.
If you aren't using the wizard try it as it may uncover something you
are
missing.

Mark




"CES" wrote in message
...
I was hoping that someone might be able to let me know what trick is
to
merge an email list to an HTML format?
I have absolutely no problem if I wished to send the merge file
electronically using plain text as the Mail format but if I attempt
to
send the document as HTML it does nothing when I click Finish and
Merge\Send E-mail Messages.\(Mail Format - HTML) OK? If anyone has
an
answer I would really appreciate the help. Thanks in advance. - CES

Thank you!
1. I would try the detect and repair first, if you have not doene so
already.

I had already done that, nothing it reinstalls the product sucessfully.

2. If your copy of Outlook is connected to an Exchange Server, it can be set
up in several possible ways. You'd need to ask the Outlook people for more
details, but these days, I think it would be fairly typical for your PC to
be set up in "Cached Exchange Mode", in which case it gets its data from the
Exchange Server but mirrors it in an "Offline" file which has the extension
..ost. It's also possible that you have /no/ local file containing your
messages.

Hmm, searched (included hidden folders) and was unable to locate and .ost
file

3. If you have a .ost, you would need to use SCANOST instad of SCANPST. You
can find out the locaiton of the .ost by selecting your toplevel "Mailbox -
your name" item in Outlook, right-click,
Properties|General|AdvancedAdvanced|Offline Folder File Settings . If you
have some other kind of Outlook configuration, you will probably be able to
find out the name and location of any .pst using a similar approach/

I researched including hidden folders (had forgotten about this last time I
serached) found 4 .pst files I scanned 3 and recieved the ssame messag for
each. They all had damage and the scan fixed them. It generated a log too
mapparenetly it could not find the 'BBT entry in the RBT"

when it tried to recover the PST/OST for top level objects got the messasge
'folder invalid high-water mark"

when it tried to walk all foldres (??) it said "Heirarchy table for 122, row
does not match sub-object"

and it still does not work... any way of reinstalling these files?


Once again thank you so much for your help!

all the best

Laila
Peter Jamieson


"Laila" wrote in message
news
Hi,

These are great suggestions, however I am having the same problem as CES
and
I cannot locate a .pst file on my system.

Could that be the problem? how would I fix it?

Thanks

"Peter Jamieson" wrote:

First, this problem has been reported before, but no-one has yet
identified
the reason for the problem. I have never been able to replicate the
problem
here so have never been able to report the problem properly to Microsoft
support (we're just volunteers here) but I suggest that you do so if your
software is still under warranty from them.

There's one basic check you should make: is Outlook the default Mail
program
(IE Tools|Internet Options|programs) ?

There is one Microsoft KB article that says that if you have a COM Addin
called bxAutoZip (see Outlook
Tools|Options|Other|"Advanced Options"|"COM Addins") disable it
temporarily.
(If you have other addins and disabling them will do no harm, I'd do that
too).

Some people seem to have got rid of the problem by checking Outlook
Tools|Options|Other|"Advanced options"|"Enable mail logging
(troubleshooting)". Then restarting.

I would also consider finding your .pst file is, making a backup copy,
and
running
the SCANPST.EXE utility - on my system it's in

C:\Program Files\Common Files\System\MSMAPI\1033 )

Another possibility is that this problem only occurs when the user has
more
than one Outlook profile on their system. In that case I think the
suggestion is that Word is actually logging into a different profile from
the one you normally use. So you could
a. check that
b. ensure you only have one mail profile (Control Panel|Mail|Show
Profiles) and/or
c. recreate your Outlook profile (I don't have a good set of
instructions
for that right now)

Peter Jamieson


"Account Manager" wrote in
message ...
I have the same problem but NOTHING gets to the Outlook 2007 outbox.


--
Account Manager


"Mark Stewart" wrote:

I hope this helps.
I had a user ask me the same thing. After I went to their computer to
investigate I found that they weren't completely finishing the email
Merge.
If you are using the Wizard on the last step (Bottom Right hand corner
of
Word's email wizard) it states complete the merge. And when you click
it
it
appears as nothing happens. There is actually one more step (Step 6).
Above
it says Merge and has a link stating Electronic Mail, Click the link.
A
merge to mail window opens up and you will be able to choose the field
for
To: and type a subject line and choose a mail format. (HTMLetc). Then
Click
All Records and OK.

I hope this helps.
If you aren't using the wizard try it as it may uncover something you
are
missing.

Mark




"CES" wrote in message
...
I was hoping that someone might be able to let me know what trick is
to
merge an email list to an HTML format?
I have absolutely no problem if I wished to send the merge file
electronically using plain text as the Mail format but if I attempt
to
send the document as HTML it does nothing when I click Finish and
Merge\Send E-mail Messages…\(Mail Format - HTML) OK? If anyone has
an
answer I would really appreciate the help. Thanks in advance. - CES

Hi Laila,

At this point I am not sure what to suggest.

Do you have more than one Outlook profile? You can /probably/ find out in
WinXP by looking at Control Panel, then "Switch to Classic View", then
"Mail", then "Show Profiles".

One explanation I have seen in the past for this kind of behaviour is that
Word sends its mails to the "currently-logged in" profile or "default"
profile, and if that isn't the same as your "normal" profile, it's possible
that the "MAPI subsystem", which deals with all this stuff, never gets to
send the messages. Although I am way outside my area of experttise at this
point, unfortuantely so far I haven't been able to get any further by asking
the "MAPI" people/

If you are entitled to some free support (e.g. warranty support) from MS
then I strongly recommend that you contact them directly (most people here
are just volunteers who do not work for Microsoft). Although I've mentioned
this problem to MS and explored various possibilities, I have never been
able to replicate it myself so have not been able to submit my own incident.
All I can suggest is that if you do contact them, I have a few ideas that
may help someone in this area.

Peter Jamieson

"Laila" wrote in message
...
Thank you!
1. I would try the detect and repair first, if you have not doene so
already.

I had already done that, nothing it reinstalls the product sucessfully.

2. If your copy of Outlook is connected to an Exchange Server, it can be
set
up in several possible ways. You'd need to ask the Outlook people for
more
details, but these days, I think it would be fairly typical for your PC
to
be set up in "Cached Exchange Mode", in which case it gets its data from
the
Exchange Server but mirrors it in an "Offline" file which has the
extension
..ost. It's also possible that you have /no/ local file containing your
messages.

Hmm, searched (included hidden folders) and was unable to locate and .ost
file

3. If you have a .ost, you would need to use SCANOST instad of SCANPST.
You
can find out the locaiton of the .ost by selecting your toplevel
"Mailbox -
your name" item in Outlook, right-click,
Properties|General|AdvancedAdvanced|Offline Folder File Settings . If you
have some other kind of Outlook configuration, you will probably be able
to
find out the name and location of any .pst using a similar approach/

I researched including hidden folders (had forgotten about this last time
I
serached) found 4 .pst files I scanned 3 and recieved the ssame messag for
each. They all had damage and the scan fixed them. It generated a log too
mapparenetly it could not find the 'BBT entry in the RBT"

when it tried to recover the PST/OST for top level objects got the
messasge
'folder invalid high-water mark"

when it tried to walk all foldres (??) it said "Heirarchy table for 122,
row
does not match sub-object"

and it still does not work... any way of reinstalling these files?


Once again thank you so much for your help!

all the best

Laila
Peter Jamieson


"Laila" wrote in message
news
Hi,

These are great suggestions, however I am having the same problem as
CES
and
I cannot locate a .pst file on my system.

Could that be the problem? how would I fix it?

Thanks

"Peter Jamieson" wrote:

First, this problem has been reported before, but no-one has yet
identified
the reason for the problem. I have never been able to replicate the
problem
here so have never been able to report the problem properly to
Microsoft
support (we're just volunteers here) but I suggest that you do so if
your
software is still under warranty from them.

There's one basic check you should make: is Outlook the default Mail
program
(IE Tools|Internet Options|programs) ?

There is one Microsoft KB article that says that if you have a COM
Addin
called bxAutoZip (see Outlook
Tools|Options|Other|"Advanced Options"|"COM Addins") disable it
temporarily.
(If you have other addins and disabling them will do no harm, I'd do
that
too).

Some people seem to have got rid of the problem by checking Outlook
Tools|Options|Other|"Advanced options"|"Enable mail logging
(troubleshooting)". Then restarting.

I would also consider finding your .pst file is, making a backup copy,
and
running
the SCANPST.EXE utility - on my system it's in

C:\Program Files\Common Files\System\MSMAPI\1033 )

Another possibility is that this problem only occurs when the user has
more
than one Outlook profile on their system. In that case I think the
suggestion is that Word is actually logging into a different profile
from
the one you normally use. So you could
a. check that
b. ensure you only have one mail profile (Control Panel|Mail|Show
Profiles) and/or
c. recreate your Outlook profile (I don't have a good set of
instructions
for that right now)

Peter Jamieson


"Account Manager" wrote in
message ...
I have the same problem but NOTHING gets to the Outlook 2007 outbox.


--
Account Manager


"Mark Stewart" wrote:

I hope this helps.
I had a user ask me the same thing. After I went to their computer
to
investigate I found that they weren't completely finishing the
email
Merge.
If you are using the Wizard on the last step (Bottom Right hand
corner
of
Word's email wizard) it states complete the merge. And when you
click
it
it
appears as nothing happens. There is actually one more step (Step
6).
Above
it says Merge and has a link stating Electronic Mail, Click the
link.
A
merge to mail window opens up and you will be able to choose the
field
for
To: and type a subject line and choose a mail format. (HTMLetc).
Then
Click
All Records and OK.

I hope this helps.
If you aren't using the wizard try it as it may uncover something
you
are
missing.

Mark




"CES" wrote in message
...
I was hoping that someone might be able to let me know what trick
is
to
merge an email list to an HTML format?
I have absolutely no problem if I wished to send the merge file
electronically using plain text as the Mail format but if I
attempt
to
send the document as HTML it does nothing when I click Finish and
Merge\Send E-mail Messages…\(Mail Format - HTML) OK? If anyone
has
an
answer I would really appreciate the help. Thanks in advance. -
CES

Hi Peter,

Nope, just the one profile.

*sigh* I dont have warranty with microsoft, it is an OEM software, but it is
important I will pay whatever fees microsoft charges.

Once again, thank you for all your help.

regards

laila

"Peter Jamieson" wrote:

Hi Laila,

At this point I am not sure what to suggest.

Do you have more than one Outlook profile? You can /probably/ find out in
WinXP by looking at Control Panel, then "Switch to Classic View", then
"Mail", then "Show Profiles".

One explanation I have seen in the past for this kind of behaviour is that
Word sends its mails to the "currently-logged in" profile or "default"
profile, and if that isn't the same as your "normal" profile, it's possible
that the "MAPI subsystem", which deals with all this stuff, never gets to
send the messages. Although I am way outside my area of experttise at this
point, unfortuantely so far I haven't been able to get any further by asking
the "MAPI" people/

If you are entitled to some free support (e.g. warranty support) from MS
then I strongly recommend that you contact them directly (most people here
are just volunteers who do not work for Microsoft). Although I've mentioned
this problem to MS and explored various possibilities, I have never been
able to replicate it myself so have not been able to submit my own incident.
All I can suggest is that if you do contact them, I have a few ideas that
may help someone in this area.

Peter Jamieson

"Laila" wrote in message
...
Thank you!
1. I would try the detect and repair first, if you have not doene so
already.

I had already done that, nothing it reinstalls the product sucessfully.

2. If your copy of Outlook is connected to an Exchange Server, it can be
set
up in several possible ways. You'd need to ask the Outlook people for
more
details, but these days, I think it would be fairly typical for your PC
to
be set up in "Cached Exchange Mode", in which case it gets its data from
the
Exchange Server but mirrors it in an "Offline" file which has the
extension
..ost. It's also possible that you have /no/ local file containing your
messages.

Hmm, searched (included hidden folders) and was unable to locate and .ost
file

3. If you have a .ost, you would need to use SCANOST instad of SCANPST.
You
can find out the locaiton of the .ost by selecting your toplevel
"Mailbox -
your name" item in Outlook, right-click,
Properties|General|AdvancedAdvanced|Offline Folder File Settings . If you
have some other kind of Outlook configuration, you will probably be able
to
find out the name and location of any .pst using a similar approach/

I researched including hidden folders (had forgotten about this last time
I
serached) found 4 .pst files I scanned 3 and recieved the ssame messag for
each. They all had damage and the scan fixed them. It generated a log too
mapparenetly it could not find the 'BBT entry in the RBT"

when it tried to recover the PST/OST for top level objects got the
messasge
'folder invalid high-water mark"

when it tried to walk all foldres (??) it said "Heirarchy table for 122,
row
does not match sub-object"

and it still does not work... any way of reinstalling these files?


Once again thank you so much for your help!

all the best

Laila
Peter Jamieson


"Laila" wrote in message
news Hi,

These are great suggestions, however I am having the same problem as
CES
and
I cannot locate a .pst file on my system.

Could that be the problem? how would I fix it?

Thanks

"Peter Jamieson" wrote:

First, this problem has been reported before, but no-one has yet
identified
the reason for the problem. I have never been able to replicate the
problem
here so have never been able to report the problem properly to
Microsoft
support (we're just volunteers here) but I suggest that you do so if
your
software is still under warranty from them.

There's one basic check you should make: is Outlook the default Mail
program
(IE Tools|Internet Options|programs) ?

There is one Microsoft KB article that says that if you have a COM
Addin
called bxAutoZip (see Outlook
Tools|Options|Other|"Advanced Options"|"COM Addins") disable it
temporarily.
(If you have other addins and disabling them will do no harm, I'd do
that
too).

Some people seem to have got rid of the problem by checking Outlook
Tools|Options|Other|"Advanced options"|"Enable mail logging
(troubleshooting)". Then restarting.

I would also consider finding your .pst file is, making a backup copy,
and
running
the SCANPST.EXE utility - on my system it's in

C:\Program Files\Common Files\System\MSMAPI\1033 )

Another possibility is that this problem only occurs when the user has
more
than one Outlook profile on their system. In that case I think the
suggestion is that Word is actually logging into a different profile
from
the one you normally use. So you could
a. check that
b. ensure you only have one mail profile (Control Panel|Mail|Show
Profiles) and/or
c. recreate your Outlook profile (I don't have a good set of
instructions
for that right now)

Peter Jamieson


"Account Manager" wrote in
message ...
I have the same problem but NOTHING gets to the Outlook 2007 outbox.


--
Account Manager


"Mark Stewart" wrote:

I hope this helps.
I had a user ask me the same thing. After I went to their computer
to
investigate I found that they weren't completely finishing the
email
Merge.
If you are using the Wizard on the last step (Bottom Right hand
corner
of
Word's email wizard) it states complete the merge. And when you
click
it
it
appears as nothing happens. There is actually one more step (Step
6).
Above
it says Merge and has a link stating Electronic Mail, Click the
link.
A
merge to mail window opens up and you will be able to choose the
field
for
To: and type a subject line and choose a mail format. (HTMLetc).
Then
Click
All Records and OK.

I hope this helps.
If you aren't using the wizard try it as it may uncover something
you
are
missing.

Mark




"CES" wrote in message
...
I was hoping that someone might be able to let me know what trick
is
to
merge an email list to an HTML format?
I have absolutely no problem if I wished to send the merge file
electronically using plain text as the Mail format but if I
attempt
to
send the document as HTML it does nothing when I click Finish and
Merge\Send E-mail Messages…\(Mail Format - HTML) OK? If anyone
has
an
answer I would really appreciate the help. Thanks in advance. -
CES

Sorry I couldn't get any further, but hope you will feel able to share any
solution even if it does cost...

Peter Jamieson
"Laila" wrote in message
...
Hi Peter,

Nope, just the one profile.

*sigh* I dont have warranty with microsoft, it is an OEM software, but it
is
important I will pay whatever fees microsoft charges.

Once again, thank you for all your help.

regards

laila

"Peter Jamieson" wrote:

Hi Laila,

At this point I am not sure what to suggest.

Do you have more than one Outlook profile? You can /probably/ find out in
WinXP by looking at Control Panel, then "Switch to Classic View", then
"Mail", then "Show Profiles".

One explanation I have seen in the past for this kind of behaviour is
that
Word sends its mails to the "currently-logged in" profile or "default"
profile, and if that isn't the same as your "normal" profile, it's
possible
that the "MAPI subsystem", which deals with all this stuff, never gets to
send the messages. Although I am way outside my area of experttise at
this
point, unfortuantely so far I haven't been able to get any further by
asking
the "MAPI" people/

If you are entitled to some free support (e.g. warranty support) from MS
then I strongly recommend that you contact them directly (most people
here
are just volunteers who do not work for Microsoft). Although I've
mentioned
this problem to MS and explored various possibilities, I have never been
able to replicate it myself so have not been able to submit my own
incident.
All I can suggest is that if you do contact them, I have a few ideas that
may help someone in this area.

Peter Jamieson

"Laila" wrote in message
...
Thank you!
1. I would try the detect and repair first, if you have not doene so
already.

I had already done that, nothing it reinstalls the product
sucessfully.

2. If your copy of Outlook is connected to an Exchange Server, it can
be
set
up in several possible ways. You'd need to ask the Outlook people for
more
details, but these days, I think it would be fairly typical for your
PC
to
be set up in "Cached Exchange Mode", in which case it gets its data
from
the
Exchange Server but mirrors it in an "Offline" file which has the
extension
..ost. It's also possible that you have /no/ local file containing
your
messages.

Hmm, searched (included hidden folders) and was unable to locate and
.ost
file

3. If you have a .ost, you would need to use SCANOST instad of
SCANPST.
You
can find out the locaiton of the .ost by selecting your toplevel
"Mailbox -
your name" item in Outlook, right-click,
Properties|General|AdvancedAdvanced|Offline Folder File Settings . If
you
have some other kind of Outlook configuration, you will probably be
able
to
find out the name and location of any .pst using a similar approach/

I researched including hidden folders (had forgotten about this last
time
I
serached) found 4 .pst files I scanned 3 and recieved the ssame messag
for
each. They all had damage and the scan fixed them. It generated a log
too
mapparenetly it could not find the 'BBT entry in the RBT"

when it tried to recover the PST/OST for top level objects got the
messasge
'folder invalid high-water mark"

when it tried to walk all foldres (??) it said "Heirarchy table for
122,
row
does not match sub-object"

and it still does not work... any way of reinstalling these files?


Once again thank you so much for your help!

all the best

Laila
Peter Jamieson


"Laila" wrote in message
news Hi,

These are great suggestions, however I am having the same problem as
CES
and
I cannot locate a .pst file on my system.

Could that be the problem? how would I fix it?

Thanks

"Peter Jamieson" wrote:

First, this problem has been reported before, but no-one has yet
identified
the reason for the problem. I have never been able to replicate the
problem
here so have never been able to report the problem properly to
Microsoft
support (we're just volunteers here) but I suggest that you do so
if
your
software is still under warranty from them.

There's one basic check you should make: is Outlook the default
Mail
program
(IE Tools|Internet Options|programs) ?

There is one Microsoft KB article that says that if you have a COM
Addin
called bxAutoZip (see Outlook
Tools|Options|Other|"Advanced Options"|"COM Addins") disable it
temporarily.
(If you have other addins and disabling them will do no harm, I'd
do
that
too).

Some people seem to have got rid of the problem by checking Outlook
Tools|Options|Other|"Advanced options"|"Enable mail logging
(troubleshooting)". Then restarting.

I would also consider finding your .pst file is, making a backup
copy,
and
running
the SCANPST.EXE utility - on my system it's in

C:\Program Files\Common Files\System\MSMAPI\1033 )

Another possibility is that this problem only occurs when the user
has
more
than one Outlook profile on their system. In that case I think the
suggestion is that Word is actually logging into a different
profile
from
the one you normally use. So you could
a. check that
b. ensure you only have one mail profile (Control Panel|Mail|Show
Profiles) and/or
c. recreate your Outlook profile (I don't have a good set of
instructions
for that right now)

Peter Jamieson


"Account Manager" wrote
in
message ...
I have the same problem but NOTHING gets to the Outlook 2007
outbox.


--
Account Manager


"Mark Stewart" wrote:

I hope this helps.
I had a user ask me the same thing. After I went to their
computer
to
investigate I found that they weren't completely finishing the
email
Merge.
If you are using the Wizard on the last step (Bottom Right hand
corner
of
Word's email wizard) it states complete the merge. And when you
click
it
it
appears as nothing happens. There is actually one more step
(Step
6).
Above
it says Merge and has a link stating Electronic Mail, Click the
link.
A
merge to mail window opens up and you will be able to choose the
field
for
To: and type a subject line and choose a mail format. (HTMLetc).
Then
Click
All Records and OK.

I hope this helps.
If you aren't using the wizard try it as it may uncover
something
you
are
missing.

Mark




"CES" wrote in message
...
I was hoping that someone might be able to let me know what
trick
is
to
merge an email list to an HTML format?
I have absolutely no problem if I wished to send the merge
file
electronically using plain text as the Mail format but if I
attempt
to
send the document as HTML it does nothing when I click Finish
and
Merge\Send E-mail Messages…\(Mail Format - HTML) OK? If anyone
has
an
answer I would really appreciate the help. Thanks in
advance. -
CES