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#1
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Cannot Open Outlook or create new account
I recently did a clean install of Windows 7, and then installed Office 2007.
When I tried to set up my company e-mail (Microsoft Exchange) in Outlook using a .prf file supplied by the company, I kept getting errors. I then tried to setup the account manually, and at some point in the process of changing settings and restarting Outlook, I got the message that "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action". I am online and connected, and all other programs are working properly. I uninstalled and reinstalled Office, but would still get the same message every time I try to open Outlook. I uninstalled Office 07 and installed Office 2010 Beta, and I get the same thing. All other Office applications work just fine. I also deleted the Outlook folder in the Apps data folder before the last Office reinstall, but that had no effect. I am connected through LAN. I have tried disabling firewall and anti-virus, but this had no effect. I have tried using the instructions from my company to manually configure an account, but it always ends the same, with a dialog box telling me that Outlook must be connected. I have successfully pinged the server. I have Outlook (07) installed, configured, and working with this account on my laptop, and I have tried to replicate the account settings on my desktop but this doesn't fix the problem. Any ideas? -- Windows 7 Ultimate Acer M5800, Intel Core2 Quad Q8200, 2 GB DDR3, Nvidia G210 |
#2
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Cannot Open Outlook or create new account
The first time you use .prf file, you need to import it or use it as command
line like this: outlook.exe /importprf \\server1\share\outlook.prf. Where server1 is the location where you have saved your .prf file. You could also use the same command like this: outlook.exe /promptimportprf \\localfolder\outlook.prf where local folder could be c:\tmp. Hope this helps. hth "Les Ismore" wrote in message ... I recently did a clean install of Windows 7, and then installed Office 2007. When I tried to set up my company e-mail (Microsoft Exchange) in Outlook using a .prf file supplied by the company, I kept getting errors. I then tried to setup the account manually, and at some point in the process of changing settings and restarting Outlook, I got the message that "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action". I am online and connected, and all other programs are working properly. I uninstalled and reinstalled Office, but would still get the same message every time I try to open Outlook. I uninstalled Office 07 and installed Office 2010 Beta, and I get the same thing. All other Office applications work just fine. I also deleted the Outlook folder in the Apps data folder before the last Office reinstall, but that had no effect. I am connected through LAN. I have tried disabling firewall and anti-virus, but this had no effect. I have tried using the instructions from my company to manually configure an account, but it always ends the same, with a dialog box telling me that Outlook must be connected. I have successfully pinged the server. I have Outlook (07) installed, configured, and working with this account on my laptop, and I have tried to replicate the account settings on my desktop but this doesn't fix the problem. Any ideas? -- Windows 7 Ultimate Acer M5800, Intel Core2 Quad Q8200, 2 GB DDR3, Nvidia G210 |
#3
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Cannot Open Outlook or create new account
I tried your suggestions, but I cannot import directly because I cannot open
Outlook to do so. I tried command line, but I keep having syntax errors. I confess to not knowing the DOS syntax very well. I have tried opening the .prf file (exchange.prf) by right clicking, and selecting "Open With Outlook.exe", but this just brings up the notice "Cannot start Microsoft Outlook. The command line argument is not valid. Verify the switch you are using." -- Windows 7 Ultimate Acer M5800, Intel Core2 Quad Q8200, 2 GB DDR3, Nvidia G210 "LD55ZRA" wrote: The first time you use .prf file, you need to import it or use it as command line like this: outlook.exe /importprf \\server1\share\outlook.prf. Where server1 is the location where you have saved your .prf file. You could also use the same command like this: outlook.exe /promptimportprf \\localfolder\outlook.prf where local folder could be c:\tmp. Hope this helps. hth "Les Ismore begin_of_the_skype_highlighting end_of_the_skype_highlighting" wrote in message ... I recently did a clean install of Windows 7, and then installed Office 2007. When I tried to set up my company e-mail (Microsoft Exchange) in Outlook using a .prf file supplied by the company, I kept getting errors. I then tried to setup the account manually, and at some point in the process of changing settings and restarting Outlook, I got the message that "The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action". I am online and connected, and all other programs are working properly. I uninstalled and reinstalled Office, but would still get the same message every time I try to open Outlook. I uninstalled Office 07 and installed Office 2010 Beta, and I get the same thing. All other Office applications work just fine. I also deleted the Outlook folder in the Apps data folder before the last Office reinstall, but that had no effect. I am connected through LAN. I have tried disabling firewall and anti-virus, but this had no effect. I have tried using the instructions from my company to manually configure an account, but it always ends the same, with a dialog box telling me that Outlook must be connected. I have successfully pinged the server. I have Outlook (07) installed, configured, and working with this account on my laptop, and I have tried to replicate the account settings on my desktop but this doesn't fix the problem. Any ideas? -- Windows 7 Ultimate Acer M5800, Intel Core2 Quad Q8200, 2 GB DDR3, Nvidia G210 . |
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