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Runtime Error when Receiving
For some reason, whenever I receive new messages in Outlook, it experiences a
runtime error and is forced to close. If I close it immediately, then when I reopen it, it will re-receive those same messages, thus creating a duplicate copy. However, if I wait several seconds before clicking the OK button on the error alert pop-up, it will complete the full download of each message, including running rules, and will not re-receive them after I restart it. It seems that absent of clicking that OK button, it will keep functioning (except that I can't click on Outlook until after I get rid of that alert screen). My research thus far has kept bringing me to discussions about particular security software getting in the way. However, I don't use security software other than a malware scanning software that I manually run when I wish to get rid of tracking cookies or other malicious software. I recently replaced my bad hard drive, and the only thing different from before to now is that my warranty provider installed the SP3 update that I previously avoided. That being said, are there any recommendations out there aside from reinstalling Microsoft Office? DETAILS... Operating System: Windows XP SP3 Office Edition: 2003 Malware Softwa Lavasoft Ad-Aware Thanks to anyone who can help, Zakhary |
#2
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Runtime Error when Receiving
"Zakhary" wrote in message
... For some reason, whenever I receive new messages in Outlook, it experiences a runtime error and is forced to close. If I close it immediately, then when I reopen it, it will re-receive those same messages, thus creating a duplicate copy. However, if I wait several seconds before clicking the OK button on the error alert pop-up, it will complete the full download of each message, including running rules, and will not re-receive them after I restart it. It seems that absent of clicking that OK button, it will keep functioning (except that I can't click on Outlook until after I get rid of that alert screen). Please share the details of the error. -- Brian Tillman [MVP-Outlook] |
#3
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Runtime Error when Receiving
Have you tried installing all the service packs/updates for Office 2003?
Have you tried running a repair on the installation? Have you tried deleted the current profile in Outlook and setting up a new one? What have you tried other than searching the web for an answer? "Zakhary" wrote: For some reason, whenever I receive new messages in Outlook, it experiences a runtime error and is forced to close. If I close it immediately, then when I reopen it, it will re-receive those same messages, thus creating a duplicate copy. However, if I wait several seconds before clicking the OK button on the error alert pop-up, it will complete the full download of each message, including running rules, and will not re-receive them after I restart it. It seems that absent of clicking that OK button, it will keep functioning (except that I can't click on Outlook until after I get rid of that alert screen). My research thus far has kept bringing me to discussions about particular security software getting in the way. However, I don't use security software other than a malware scanning software that I manually run when I wish to get rid of tracking cookies or other malicious software. I recently replaced my bad hard drive, and the only thing different from before to now is that my warranty provider installed the SP3 update that I previously avoided. That being said, are there any recommendations out there aside from reinstalling Microsoft Office? DETAILS... Operating System: Windows XP SP3 Office Edition: 2003 Malware Softwa Lavasoft Ad-Aware Thanks to anyone who can help, Zakhary |
#4
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Runtime Error when Receiving
All the basics have been tried (i.e., updates, repairs, deleting current
profile, etc.). The explicit error details will be posted once I get it again. -- -Zakhary "Brian Tillman [MVP-Outlook]" wrote: "Zakhary" wrote in message ... For some reason, whenever I receive new messages in Outlook, it experiences a runtime error and is forced to close. If I close it immediately, then when I reopen it, it will re-receive those same messages, thus creating a duplicate copy. However, if I wait several seconds before clicking the OK button on the error alert pop-up, it will complete the full download of each message, including running rules, and will not re-receive them after I restart it. It seems that absent of clicking that OK button, it will keep functioning (except that I can't click on Outlook until after I get rid of that alert screen). Please share the details of the error. -- Brian Tillman [MVP-Outlook] . |
#5
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Runtime Error when Receiving
For some odd coincidence, since my original post, I have not come across the
problem. I do recall the alert message referencing to a C++ problem. In any event, for the time being, I will consider this closed and will repost with fully details if the problem transpires again. -- -Zakhary "Brian Tillman [MVP-Outlook]" wrote: "Zakhary" wrote in message ... For some reason, whenever I receive new messages in Outlook, it experiences a runtime error and is forced to close. If I close it immediately, then when I reopen it, it will re-receive those same messages, thus creating a duplicate copy. However, if I wait several seconds before clicking the OK button on the error alert pop-up, it will complete the full download of each message, including running rules, and will not re-receive them after I restart it. It seems that absent of clicking that OK button, it will keep functioning (except that I can't click on Outlook until after I get rid of that alert screen). Please share the details of the error. -- Brian Tillman [MVP-Outlook] . |
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