If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
|
Thread Tools | Display Modes |
#11
|
|||
|
|||
conctacts and addressbook confusion
so by that you mean to say you're stumped ? "Russ Valentine" wrote: So the plot thickens. And the story line is far too fragmented to permit anyone to unravel it from the distance of a newsgroup. Next time post all the information you have clearly and accurately at the outset. Not enough information here yet. I'm busy. I quit. -- Russ Valentine "Dabbler" wrote in message ... Well you hit the nail on the head! The reason we don't just close the second one is twofold. The tech person who preceded me setup the second personal folders so my client could organize old mail into folders there. The second reason we don't remove it is because the second set of contacts are probably contained in it (if not I have no idea where they are) but since some of the contacts are not duplicates we don't want to loose them. I think what happened is the second Personal Folders was added probably due to an out of space condition in primary Personal Folders and the tech didn't know how to upgrade it to the new PST UNC format. To compound that my client added new contacts using the address book view which lists two Contacts in the pull down and the first one is the old contacts. So there are contacts floating around out there and we want to either print them out or export them so we can sort things out manually and save the newly added contacts that were added to the wrong (old) contact list. But I swear there is only one Contacts folder appearing in the folder list. "Russ Valentine" wrote: The mere fact that you have 2 Personal Folders tell us where the problem is. Fact remains that nothing can appear in the address book view that does not exist in a Contacts Folder somewhere in your profile. If you can ever figure out how your predecessor managed to create 2 separate data files, you will figure out what caused the problem. Since there is no need for 2 files, why don't you just close the one that isn't the default? -- Russ Valentine "Dabbler" wrote in message ... Au contraire mon frere.. there's only one Contacts folder in the entire folder hierarchy when using Folder List view. It's in the Personal Folders hierarchy that has the default inbox folder. The other Personal Folders hierarchy does not contain any of the default folders such as sent mail and it does not show a Contacts folder. Although it is in this PST file that I suspect the contacts where looking for lie. Thanks. Michael "Russ Valentine" wrote: Since there can be no such thing as Contacts that appear in the address book view that do not exist in a Contacts Folder, seems it should be a straightforward matter to examine your entire folder hierarchy using Folder List view. You'll find either more than one set of Contacts Folders. -- Russ Valentine "Dabbler" wrote in message ... Russ what I'm looking for is some insight into the situation my client finds himself in. Note that I inherited this tech support situation I haven't done any migration. Clearly we are seeing two DIFFERENT sets of contacts when viewed using the Addressbook from the tools menu. I only see one set of that data when using the contacts folder in the left nav pane. So what I need is some advice on how to access the second set of contacts which appear in the Addressbook view but don't appear in the contacts. There are 3 PST files involved - Archives and two Personal Folders PST files. But the contacts folder only appears in one of the two Personal Folder files. Thanks. Michael "Russ Valentine" wrote: What I posted is correct. What do you need me to repeat that isn't clear? There is no address book in Outlook. All data resides in Contacts Folders. The address book is simply a view of the electronic addresses that reside in your Contacts Folders. The address book view contains no data and the view must never be used to add or edit data--which is why you get that warning. Your client's address book view is corrupt if it contains a reference to a Contacts Folder that no longer exists. Just remove any reference that is no longer valid. Why you have more than one set of PST files in the profile only you can explain. Most likely it is a result of your having migrated data incorrectly. -- Russ Valentine "Dabbler" wrote in message ... No that's not right. The contacts that appear in the Contacts section are not the same as those in the Addressbook. We can add new contacts to the Contacts in Personal Folders but we get error message when trying to add a new contact to the Addressbook. When my client chooses Tools/Addressbook he sees a pulldown menu on the right top of the dialog. I contains two entries, both are labeled 'Contacts'. If we choose the first entry it lists one set of contacts and I can't figure out where these are stored. If we choose the second identically labeled 'Contacts' it lists the contacts in the Contacts section. So we have two different sets of contacts, one appears to be stored in Personal Folders which contains his current inbox and I've identified the PST file. The other one is stored in 'Personal Folders' but in the left navigation pane there doesn't appear to be a folder for it and I'm not sure which PST file contains it. Ideally we would like some way to find out which contacts are in what we call the Addressbook contacts which aren't in the current inbox PST. There doesn't appear to be any menu option for exporting or printing the contacts from the Addressbook. Hence my confusion. Thanks for any help with this! "Russ Valentine" wrote: You would move Contacts the same way you moved email. Why can you do one but not the other? All Outlook data is in the same file. "...two Contacts in his list?" What do you mean by that? How do we know to what list you're referring? There is no address book in Outlook. The address book view is just a view of the Contacts Folder. All data resides there. -- Russ Valentine "Dabbler" wrote in message ... My client has received error messages that his pst file is full. I created a new high capacity pst file and moved his email but am not sure how to move his contacts. Also he has two "Contacts" in his list, one appears to be from the old PST file and one from the Address book. I'm not clear on the difference between Address Book and Contacts in PST file. Isn't the Address book just another PST file? If someone could either clue me in or point me to a write up I would greatly appreciate it. Thanks much! |
#12
|
|||
|
|||
conctacts and addressbook confusion
Not at all. I just can't solve it from the distance of a newsgroup with such
incomplete information. I gave you the answer. I just can't search your profile for you for the Contacts you can't find. -- Russ Valentine "Dabbler" wrote in message ... so by that you mean to say you're stumped ? "Russ Valentine" wrote: So the plot thickens. And the story line is far too fragmented to permit anyone to unravel it from the distance of a newsgroup. Next time post all the information you have clearly and accurately at the outset. Not enough information here yet. I'm busy. I quit. -- Russ Valentine "Dabbler" wrote in message ... Well you hit the nail on the head! The reason we don't just close the second one is twofold. The tech person who preceded me setup the second personal folders so my client could organize old mail into folders there. The second reason we don't remove it is because the second set of contacts are probably contained in it (if not I have no idea where they are) but since some of the contacts are not duplicates we don't want to loose them. I think what happened is the second Personal Folders was added probably due to an out of space condition in primary Personal Folders and the tech didn't know how to upgrade it to the new PST UNC format. To compound that my client added new contacts using the address book view which lists two Contacts in the pull down and the first one is the old contacts. So there are contacts floating around out there and we want to either print them out or export them so we can sort things out manually and save the newly added contacts that were added to the wrong (old) contact list. But I swear there is only one Contacts folder appearing in the folder list. "Russ Valentine" wrote: The mere fact that you have 2 Personal Folders tell us where the problem is. Fact remains that nothing can appear in the address book view that does not exist in a Contacts Folder somewhere in your profile. If you can ever figure out how your predecessor managed to create 2 separate data files, you will figure out what caused the problem. Since there is no need for 2 files, why don't you just close the one that isn't the default? -- Russ Valentine "Dabbler" wrote in message ... Au contraire mon frere.. there's only one Contacts folder in the entire folder hierarchy when using Folder List view. It's in the Personal Folders hierarchy that has the default inbox folder. The other Personal Folders hierarchy does not contain any of the default folders such as sent and it does not show a Contacts folder. Although it is in this PST file that I suspect the contacts where looking for lie. Thanks. Michael "Russ Valentine" wrote: Since there can be no such thing as Contacts that appear in the address book view that do not exist in a Contacts Folder, seems it should be a straightforward matter to examine your entire folder hierarchy using Folder List view. You'll find either more than one set of Contacts Folders. -- Russ Valentine "Dabbler" wrote in message ... Russ what I'm looking for is some insight into the situation my client finds himself in. Note that I inherited this tech support situation I haven't done any migration. Clearly we are seeing two DIFFERENT sets of contacts when viewed using the Addressbook from the tools menu. I only see one set of that data when using the contacts folder in the left nav pane. So what I need is some advice on how to access the second set of contacts which appear in the Addressbook view but don't appear in the contacts. There are 3 PST files involved - Archives and two Personal Folders PST files. But the contacts folder only appears in one of the two Personal Folder files. Thanks. Michael "Russ Valentine" wrote: What I posted is correct. What do you need me to repeat that isn't clear? There is no address book in Outlook. All data resides in Contacts Folders. The address book is simply a view of the electronic addresses that reside in your Contacts Folders. The address book view contains no data and the view must never be used to add or edit data--which is why you get that warning. Your client's address book view is corrupt if it contains a reference to a Contacts Folder that no longer exists. Just remove any reference that is no longer valid. Why you have more than one set of PST files in the profile only you can explain. Most likely it is a result of your having migrated data incorrectly. -- Russ Valentine "Dabbler" wrote in message ... No that's not right. The contacts that appear in the Contacts section are not the same as those in the Addressbook. We can add new contacts to the Contacts in Personal Folders but we get error message when trying to add a new contact to the Addressbook. When my client chooses Tools/Addressbook he sees a pulldown menu on the right top of the dialog. I contains two entries, both are labeled 'Contacts'. If we choose the first entry it lists one set of contacts and I can't figure out where these are stored. If we choose the second identically labeled 'Contacts' it lists the contacts in the Contacts section. So we have two different sets of contacts, one appears to be stored in Personal Folders which contains his current inbox and I've identified the PST file. The other one is stored in 'Personal Folders' but in the left navigation pane there doesn't appear to be a folder for it and I'm not sure which PST file contains it. Ideally we would like some way to find out which contacts are in what we call the Addressbook contacts which aren't in the current inbox PST. There doesn't appear to be any menu option for exporting or printing the contacts from the Addressbook. Hence my confusion. Thanks for any help with this! "Russ Valentine" wrote: You would move Contacts the same way you moved email. Why can you do one but not the other? All Outlook data is in the same file. "...two Contacts in his list?" What do you mean by that? How do we know to what list you're referring? There is no address book in Outlook. The address book view is just a view of the Contacts Folder. All data resides there. -- Russ Valentine "Dabbler" wrote in message ... My client has received error messages that his pst file is full. I created a new high capacity pst file and moved his email but am not sure how to move his contacts. Also he has two "Contacts" in his list, one appears to be from the old PST file and one from the Address book. I'm not clear on the difference between Address Book and Contacts in PST file. Isn't the Address book just another PST file? If someone could either clue me in or point me to a write up I would greatly appreciate it. Thanks much! |
#13
|
|||
|
|||
conctacts and addressbook confusion
"Dabbler" wrote in message
... Well you hit the nail on the head! The reason we don't just close the second one is twofold. The tech person who preceded me setup the second personal folders so my client could organize old mail into folders there. The second reason we don't remove it is because the second set of contacts are probably contained in it (if not I have no idea where they are) but since some of the contacts are not duplicates we don't want to loose them. I think what happened is the second Personal Folders was added probably due to an out of space condition in primary Personal Folders and the tech didn't know how to upgrade it to the new PST UNC format. To compound that my client added new contacts using the address book view which lists two Contacts in the pull down and the first one is the old contacts. So there are contacts floating around out there and we want to either print them out or export them so we can sort things out manually and save the newly added contacts that were added to the wrong (old) contact list. But I swear there is only one Contacts folder appearing in the folder list. The Address Book interface can access a folder only if it is configured to hold contact items. That doesn't mean, however, that the folder itself must be named "Contacts". In a second, non-default PST, you can name the contacts folder anything you want. Whatever name it has, however, will be reflected in the Address Book interface. Are you positive you're using the Folder List view (Ctrl-6)? What do you see in the Contacts view (Ctrl-3)? -- Brian Tillman [MVP-Outlook] |
|
Thread Tools | |
Display Modes | |
|
|