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Contacts not found by e-mail
DONE! Worked. Thanks. My pst was from OL 2003, so I removed it and
created a new profile and populated it anew by synching my Pocket PC which had all contacts, calendars, tasks, etc. In a few minutes I was back in business and up-to-date. "Russ Valentine [MVP-Outlook]" wrote in message ... You should be fine then as long as you have your PST's. Bear in mind, however, that if you have a PST created by Outlook 2003, you will not be able to use it in earlier versions. As long as your PST's are from earlier versions, you'll be OK. Just create a new Outlook profile in Outlook 2002. Make sure you use your old PST as the data source. Instructions he http://support.microsoft.com/default...Product=ol2002 -- Russ Valentine [MVP-Outlook] "Richard C. Swarn" wrote in message om... What "profile" do I need to recreate from scratch? XP or Outlook or Word or ????? Do I need to do anything special? Can I unload and reload my contacts in a different format? I had installed OL 2003 and Office Pro 2003 that a person in the house had on his computer--just so I could see how different it was. I loved it, but don't want to spend the money to upgrade now. Of course I couldn't legally keep it on my computer, plus that activation thing would kick me in the butt. (smile) I simply reinstalled my old software, but kept my pst's. "Russ Valentine [MVP-Outlook]" wrote in message ... Well no wonder. "Went back to Outlook 2002?" Describe how you did that. Most certainly, you've corrupted your profile beyond repair. None of the standard repair options would apply to you. Create a new Profile from scratch. -- Russ Valentine [MVP-Outlook] "Richard C. Swarn" wrote in message om... I had a similar problem but can't fix mine as you suggested. I moved things to my notebook, XP Pro. Installed Outlook 2003 and Word 2003 as trial. Worked great. After a few days, I went back to Word 2002 and Outlook 2002. Now the contacts do not come up in the TO: field or in Word. When trying to add directory and address book, I get "account not fully configured" and I can't add or change anything..When trying to change properties in Contact folder, the "Show this folder as an E-mail address book" box is dimmed. I have Outlook.pst. I can see the contacts when I open the Contacts folder and I can create new message thru Action menu. I tried reinstalling Outlok 2002. Didn't help. "Russ Valentine [MVP-Outlook]" wrote in message ... You're welcome. Nice of you to say so. -- Russ Valentine [MVP-Outlook] "Rick Root" wrote in message ... Russ, Thanks!! Worked like a charm. The help you provide is an invaluable to many of us. Thanks, Rick Root -----Original Message----- Go to Tools | E-mail accounts, select "View or change existing directories or address books", and click OK. If you don't see the OAB in the Directories and Address Books list, click the Back button, then select "Add a new directory or address book", then "Additional Address Books", and add the OAB. Then keep clicking Back until you get back to the first dialog box, and go back to the Directories and Address Books list as you did earlier. Once the OAB appears in the list, select it and then click Change to make sure the Contacts folder(s) you want to display are listed. If any of them aren't listed, you'll need to enable those Contacts folders as Outlook Address Books by right clicking the folder, selecting Properties, clicking the Outlook Address Book tab, and checking the "Show this folder as an E-mail address book" box. Make sure you restart Outlook after making these changes. -- Russ Valentine [MVP-Outlook] "Rick Root" wrote in message ... Based on replies to other posts, I will try to be as complete as possible, but am really not sure what information to supply. I am using Outlook XP (2002?). Yesterday I had to do a complete restore of my hard drive at the request of Dell Tech Support. Their four CDs contained WXP and Office XP and after completing the restore, I copied the back-up copy of my Outlook.pst file back to my drive. Everything seems to be there and working except that my e- mail, when I hit send, returns a dialog box with a message that Outlook does not recognize the name from the message (I've seen this dialog box before when the name was not in my contact folder). If I chose to browse for more names, the next dialog box show no contact names in the list. If I back out and go to my contacts folder, over 800 contacts are there and complete. Way steps can I take to get me e-mail function to see the information in my contacts folder? Or what additional information can I provide to help with the diagnosis? Thanks in advance. Rick Root . |
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