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#1
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Open File and Save As don't work
I am a Powerpoint 97 SP2 user. The problem I have is that neither the Open
button on the toolbar, nor the "File Open" command work. It does work if you double click the file from windows explorer though. Also similarly "Save as" doesn't work but 'Save' does. When I say doesn't work, I mean sod all happens the button goes in but no window containing the files comes up. Anyone have any ideas? |
#2
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Open File and Save As don't work
Do you use Norton Antivirus?
-- Echo [MS PPT MVP] http://www.echosvoice.com "David Evans" wrote in message ... I am a Powerpoint 97 SP2 user. The problem I have is that neither the Open button on the toolbar, nor the "File Open" command work. It does work if you double click the file from windows explorer though. Also similarly "Save as" doesn't work but 'Save' does. When I say doesn't work, I mean sod all happens the button goes in but no window containing the files comes up. Anyone have any ideas? |
#3
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Open File and Save As don't work
Nope -- it does have virus protection though -- it's on my work PC.. Not
sure what virus protection it uses. I'm sure that the functions must be the same as the ones used by Word and Excel but these work fine so it's a bit of a mystery. but thanks for the reply anyway. "Echo S" wrote in message ... Do you use Norton Antivirus? -- Echo [MS PPT MVP] http://www.echosvoice.com "David Evans" wrote in message ... I am a Powerpoint 97 SP2 user. The problem I have is that neither the Open button on the toolbar, nor the "File Open" command work. It does work if you double click the file from windows explorer though. Also similarly "Save as" doesn't work but 'Save' does. When I say doesn't work, I mean sod all happens the button goes in but no window containing the files comes up. Anyone have any ideas? |
#4
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Open File and Save As don't work
Given that those functions work in Word and Excel, I'm guessing it's not
a virus (but that is just a guess). However, you mention that you're not sure which virus protection you use, which leads me to believe that you don't know the last time you updated the virus definitions, which means that you might have virus definitions that are outdated, which means that you might be highly susceptible to viruses. --David David M. Marcovitz, Ph.D. Director of Graduate Programs in Educational Technology Loyola College in Maryland Author of _Powerful PowerPoint for Educators_ http://www.loyola.edu/education/PowerfulPowerPoint/ "David Evans" wrote in : Nope -- it does have virus protection though -- it's on my work PC.. Not sure what virus protection it uses. I'm sure that the functions must be the same as the ones used by Word and Excel but these work fine so it's a bit of a mystery. but thanks for the reply anyway. |
#5
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Open File and Save As don't work
I rarely recommend this, but in your case it might be worth putting your
installation CD in the drive, run setup, and select "Reinstall" from the menu. It's possible that something has become damaged and that might fix it. -- Sonia, MS PowerPoint MVP Team Autorun CD software, templates, and tutorials http://www.soniacoleman.com/ "David Evans" wrote in message ... I am a Powerpoint 97 SP2 user. The problem I have is that neither the Open button on the toolbar, nor the "File Open" command work. It does work if you double click the file from windows explorer though. Also similarly "Save as" doesn't work but 'Save' does. When I say doesn't work, I mean sod all happens the button goes in but no window containing the files comes up. Anyone have any ideas? |
#6
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Open File and Save As don't work
Hm. I was thinking that Norton AV's Office Plug-In might be the culprit
here. Seems not. However, you might try temporarily disabling your antivirus program and see if that helps. I know that there were a couple of programs (F-Prot was one, I believe) which used to cause extreme delays when opening PPT files -- but it didn't necessarily affect Word or Excel documents. If disabling doesn't work, then re-enable it and make sure the virus definition files are up to date as David suggested. Then run a virus scan to make sure you don't have a virus. It's a bit odd that you can't do a Save As, so a virus could be the cause of that behavior. If *that* doesn't do the trick, then I'd reinstall PPT as Sonia suggested. Before reinstalling, I'd run the registry eraser. http://www.rdpslides.com/pptfaq/FAQ00297.htm has a link to it. -- Echo [MS PPT MVP] http://www.echosvoice.com "David Evans" wrote in message ... Nope -- it does have virus protection though -- it's on my work PC.. Not sure what virus protection it uses. I'm sure that the functions must be the same as the ones used by Word and Excel but these work fine so it's a bit of a mystery. but thanks for the reply anyway. "Echo S" wrote in message ... Do you use Norton Antivirus? -- Echo [MS PPT MVP] http://www.echosvoice.com "David Evans" wrote in message ... I am a Powerpoint 97 SP2 user. The problem I have is that neither the Open button on the toolbar, nor the "File Open" command work. It does work if you double click the file from windows explorer though. Also similarly "Save as" doesn't work but 'Save' does. When I say doesn't work, I mean sod all happens the button goes in but no window containing the files comes up. Anyone have any ideas? |
#7
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Open File and Save As don't work
my work PC runs on a network and the virus software is checked and updated
every time that I log on to our network so it is as up to date as it could be. We use McAfee I think -- it's the one that leaves a shield icon in the system tray. I have also run a virus scanner but that found nothing. Thanks for the reply the mystery continues! "David M. Marcovitz" wrote in message 48.16... Given that those functions work in Word and Excel, I'm guessing it's not a virus (but that is just a guess). However, you mention that you're not sure which virus protection you use, which leads me to believe that you don't know the last time you updated the virus definitions, which means that you might have virus definitions that are outdated, which means that you might be highly susceptible to viruses. --David David M. Marcovitz, Ph.D. Director of Graduate Programs in Educational Technology Loyola College in Maryland Author of _Powerful PowerPoint for Educators_ http://www.loyola.edu/education/PowerfulPowerPoint/ "David Evans" wrote in : Nope -- it does have virus protection though -- it's on my work PC.. Not sure what virus protection it uses. I'm sure that the functions must be the same as the ones used by Word and Excel but these work fine so it's a bit of a mystery. but thanks for the reply anyway. |
#8
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Open File and Save As don't work
You know, we've seen a couple of instances here on the ng of dialog boxes
not showing up. I'm not positive of the fix for your situation, but maybe have your IT people try this (if you don't have access to the registry, that is): The following is from an old post -- maybe this will resolve the problem. This resolved another issue with slide finder dialog (insert/slides from file) not showing up for some users. I've suggested it for a couple of other "missing dialog" posts, but I don't think any of those posters has gotten back to tell us if it worked or not. So I've no idea if it will help here or not, but it sure won't hurt to try. Be sure to back up the registry before trying this! Click Start, Run, Regedt32, OK Allow full control to users of the following keys: HKLM\Software\Microsoft\Office\8.0 HKCU\Software\Microsoft\Office\8.0 Security - Permissions - check "Allow inheritable permissions" - Allow full control to all users. -- Echo [MS PPT MVP] http://www.echosvoice.com "David Evans" wrote in message ... my work PC runs on a network and the virus software is checked and updated every time that I log on to our network so it is as up to date as it could be. We use McAfee I think -- it's the one that leaves a shield icon in the system tray. I have also run a virus scanner but that found nothing. Thanks for the reply the mystery continues! "David M. Marcovitz" wrote in message 48.16... Given that those functions work in Word and Excel, I'm guessing it's not a virus (but that is just a guess). However, you mention that you're not sure which virus protection you use, which leads me to believe that you don't know the last time you updated the virus definitions, which means that you might have virus definitions that are outdated, which means that you might be highly susceptible to viruses. --David David M. Marcovitz, Ph.D. Director of Graduate Programs in Educational Technology Loyola College in Maryland Author of _Powerful PowerPoint for Educators_ http://www.loyola.edu/education/PowerfulPowerPoint/ "David Evans" wrote in : Nope -- it does have virus protection though -- it's on my work PC.. Not sure what virus protection it uses. I'm sure that the functions must be the same as the ones used by Word and Excel but these work fine so it's a bit of a mystery. but thanks for the reply anyway. |
#9
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Open File and Save As don't work
In article , David Evans wrote:
Nope -- it does have virus protection though -- it's on my work PC.. Not sure what virus protection it uses. I'm sure that the functions must be the same as the ones used by Word and Excel but these work fine so it's a bit of a mystery. They're different programs that virus checkers may affect differently. And of the three, the PowerPoint virus scanner's likely to have had the least thorough testing. Try disabling the anti-virus software temporarily to see if that makes a difference. -- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ Featured Presenter, PowerPoint Live 2004 October 10-13, San Diego, CA www.PowerPointLive.com ================================================ |
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