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#31
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Powerpoint 2007 crashes when closing
Thank you to Debbie and Echo for help with this.
I downloaded the Powerpoint 2007 SP 1 but when I tried to install it I got a message that I already had it installed, presumably from when I went to the Microsoft update site and took everything. My current plan is to waif for HP to come out with a better driver. But if I get tired of having to specify my new printer every time I print (because I can't set it as the default until this problem is fixed) I will try the Microsoft driver. I am new to all this and very impressed with the help I've received here. Thank you again to Debbie and Echo. Vance Christiaanse On Mar 17, 2:49 am, Debbie wrote: Hello Vance , Thanks for Providing the detail information about the issues. It has been observed that the Printer drivers are not compatible mostly HP printer drivers with the Powerpoint 2007 hence it crashes and gives you the mso.dll error. Try downloading the SP1 for office 2007(Powerpoint 2007) this will help you in resolving your issue. We have tried this at our edn and this does help. Trying downloading it from http://www.microsoft.com/downloads/d...d=9EC51594-992... Regards, Debbie. MS Powerpoint Tech " wrote: I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft update site and installed all the updates, bought a new HP Officejet H470, went to the HP site and tried both drivers available there. Powerpoint crashes 100% of the time when I simply launch it and then immediately close it--if I have the H470 set as the default printer. Also, Powerpoint often but not always crashes when I close it after working on a new or existing pptx file. Less often Word also crashes when I close it. This is all with the printer attached. All problems disappear if I set my older HP printer (950 C) as the default even though it's not attached. Below are the details. Is Echo S suggesting that the next step is to try a driver from Microsoft rather than a driver from HP? I want to proceed carefully here and I want to be sure I understand what to do next so I can set my new H470 printer as the default. Thank you in advance for any clarification on this. Vance Christiaanse AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp: 46d4a83f ModName: mso.dll ModVer: 12.0.6213.1000 ModStamp: 46aefebf fDebug: 0 Offset: 00367EFE On Feb 24, 2:15 pm, "Echo S" wrote: Thanks for adding your info, Jay. Did you try the suggestions in the Google thread mentioned below? Here's the link again for convenience: http://groups.google.com/group/micro...int/browse_thr... -- Echo [MS PPT MVP]http://www.echosvoice.com What's new in PPT 2007?http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx "Jay" wrote in message ... I have been having the same problem. I am running XP Pro SP2 with Office 2007 Enterprise. I have HP C4280 All-in-one printer installed. I have determined the problem to definantly be the HP driver as if I change the default printer to say the "One-Note" printer I do not receive the error. Thank you all for posting your problems to help nerrow it down. No if we can just get a real fix. -- Jay |
#32
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Powerpoint 2007 crashes when closing
I've just read all the entries above, disabled all my add-ins, there were
only a few, and created a newdefault printer using the above HP Laserjet 4v suggestion. I just completed all that and still received this error: AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp:46d4a83f ModName: vbe6.dll ModVer: 6.5.10.24 ModStamp:464105f1 fDebug: 0 Offset: 0022be61 I'm running Office Ultimate with SP1 on an XP machine eith SP2. I normally run with an HP Photosmart C7280 all-in-one. I concur with someone above who asked if there's a way to disable the error message and NOT restart PowerPoint. Thta's the only issue I have else everything saves fine. "Echo S" wrote: Oh, that's great news, Debbie. Thanks! -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx "Debbie" wrote in message ... Hello Vance , Thanks for Providing the detail information about the issues. It has been observed that the Printer drivers are not compatible mostly HP printer drivers with the Powerpoint 2007 hence it crashes and gives you the mso.dll error. Try downloading the SP1 for office 2007(Powerpoint 2007) this will help you in resolving your issue. We have tried this at our edn and this does help. Trying downloading it from http://www.microsoft.com/downloads/d...displaylang=en Regards, Debbie. MS Powerpoint Tech " wrote: I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft update site and installed all the updates, bought a new HP Officejet H470, went to the HP site and tried both drivers available there. Powerpoint crashes 100% of the time when I simply launch it and then immediately close it--if I have the H470 set as the default printer. Also, Powerpoint often but not always crashes when I close it after working on a new or existing pptx file. Less often Word also crashes when I close it. This is all with the printer attached. All problems disappear if I set my older HP printer (950 C) as the default even though it's not attached. Below are the details. Is Echo S suggesting that the next step is to try a driver from Microsoft rather than a driver from HP? I want to proceed carefully here and I want to be sure I understand what to do next so I can set my new H470 printer as the default. Thank you in advance for any clarification on this. Vance Christiaanse AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp: 46d4a83f ModName: mso.dll ModVer: 12.0.6213.1000 ModStamp: 46aefebf fDebug: 0 Offset: 00367EFE On Feb 24, 2:15 pm, "Echo S" wrote: Thanks for adding your info, Jay. Did you try the suggestions in the thread mentioned below? Here's the link again for convenience: http://groups.google.com/group/micro...int/browse_thr... -- Echo [MS PPT MVP]http://www.echosvoice.com What's new in PPT 2007?http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx "Jay" wrote in message ... I have been having the same problem. I am running XP Pro SP2 with Office 2007 Enterprise. I have HP C4280 All-in-one printer installed. I have determined the problem to definantly be the HP driver as if I change the default printer to say the "One-Note" printer I do not receive the error. Thank you all for posting your problems to help nerrow it down. No if we can just get a real fix. -- Jay |
#33
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Powerpoint 2007 crashes when closing
Hi,
First, please update your Windows XP to Service Pack 3. Second, the problem you are having is with the Visual Basic Editor. From within PowerPoint, Alt+ F11 will open the editor, if it is installed. If it fails to open, you may be prompted with a Detect and Repair. Else, do a detect and repair on PowerPoint 2007. The problem may be left over from an upgrade from a previous version? Below is an article for previous versions, which may not help with 2007: http://support.microsoft.com/kb/827319/en-us -- Regards, Glen Millar Microsoft PPT MVP Please tell us your PowerPoint version Tutorials and PowerPoint animations at the original www.pptworkbench.com glen at pptworkbench dot com ------------------------------------------ "smd95" wrote in message ... I've just read all the entries above, disabled all my add-ins, there were only a few, and created a newdefault printer using the above HP Laserjet 4v suggestion. I just completed all that and still received this error: AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp:46d4a83f ModName: vbe6.dll ModVer: 6.5.10.24 ModStamp:464105f1 fDebug: 0 Offset: 0022be61 I'm running Office Ultimate with SP1 on an XP machine eith SP2. I normally run with an HP Photosmart C7280 all-in-one. I concur with someone above who asked if there's a way to disable the error message and NOT restart PowerPoint. Thta's the only issue I have else everything saves fine. "Echo S" wrote: Oh, that's great news, Debbie. Thanks! -- Echo [MS PPT MVP] http://www.echosvoice.com What's new in PPT 2007? http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyances http://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/32a7nx "Debbie" wrote in message ... Hello Vance , Thanks for Providing the detail information about the issues. It has been observed that the Printer drivers are not compatible mostly HP printer drivers with the Powerpoint 2007 hence it crashes and gives you the mso.dll error. Try downloading the SP1 for office 2007(Powerpoint 2007) this will help you in resolving your issue. We have tried this at our edn and this does help. Trying downloading it from http://www.microsoft.com/downloads/d...displaylang=en Regards, Debbie. MS Powerpoint Tech " wrote: I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft update site and installed all the updates, bought a new HP Officejet H470, went to the HP site and tried both drivers available there. Powerpoint crashes 100% of the time when I simply launch it and then immediately close it--if I have the H470 set as the default printer. Also, Powerpoint often but not always crashes when I close it after working on a new or existing pptx file. Less often Word also crashes when I close it. This is all with the printer attached. All problems disappear if I set my older HP printer (950 C) as the default even though it's not attached. Below are the details. Is Echo S suggesting that the next step is to try a driver from Microsoft rather than a driver from HP? I want to proceed carefully here and I want to be sure I understand what to do next so I can set my new H470 printer as the default. Thank you in advance for any clarification on this. Vance Christiaanse AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp: 46d4a83f ModName: mso.dll ModVer: 12.0.6213.1000 ModStamp: 46aefebf fDebug: 0 Offset: 00367EFE On Feb 24, 2:15 pm, "Echo S" wrote: Thanks for adding your info, Jay. Did you try the suggestions in the thread mentioned below? Here's the link again for convenience: http://groups.google.com/group/micro...int/browse_thr... -- Echo [MS PPT MVP]http://www.echosvoice.com What's new in PPT 2007?http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx "Jay" wrote in message ... I have been having the same problem. I am running XP Pro SP2 with Office 2007 Enterprise. I have HP C4280 All-in-one printer installed. I have determined the problem to definantly be the HP driver as if I change the default printer to say the "One-Note" printer I do not receive the error. Thank you all for posting your problems to help nerrow it down. No if we can just get a real fix. -- Jay |
#34
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Powerpoint 2007 crashes when closing
I have the same problem with PowerPoint, i.e., it crashes when you exit.
Sometimes it happens with Word but never with Excel. The default printer I have is the HP Photosmard C7280. It operates in a wireless mode. What's strange is that it works fine when you're creating PowerPoint presentations! " wrote: Thank you to Debbie and Echo for help with this. I downloaded the Powerpoint 2007 SP 1 but when I tried to install it I got a message that I already had it installed, presumably from when I went to the Microsoft update site and took everything. My current plan is to waif for HP to come out with a better driver. But if I get tired of having to specify my new printer every time I print (because I can't set it as the default until this problem is fixed) I will try the Microsoft driver. I am new to all this and very impressed with the help I've received here. Thank you again to Debbie and Echo. Vance Christiaanse On Mar 17, 2:49 am, Debbie wrote: Hello Vance , Thanks for Providing the detail information about the issues. It has been observed that the Printer drivers are not compatible mostly HP printer drivers with the Powerpoint 2007 hence it crashes and gives you the mso.dll error. Try downloading the SP1 for office 2007(Powerpoint 2007) this will help you in resolving your issue. We have tried this at our edn and this does help. Trying downloading it from http://www.microsoft.com/downloads/d...d=9EC51594-992... Regards, Debbie. MS Powerpoint Tech " wrote: I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft update site and installed all the updates, bought a new HP Officejet H470, went to the HP site and tried both drivers available there. Powerpoint crashes 100% of the time when I simply launch it and then immediately close it--if I have the H470 set as the default printer. Also, Powerpoint often but not always crashes when I close it after working on a new or existing pptx file. Less often Word also crashes when I close it. This is all with the printer attached. All problems disappear if I set my older HP printer (950 C) as the default even though it's not attached. Below are the details. Is Echo S suggesting that the next step is to try a driver from Microsoft rather than a driver from HP? I want to proceed carefully here and I want to be sure I understand what to do next so I can set my new H470 printer as the default. Thank you in advance for any clarification on this. Vance Christiaanse AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp: 46d4a83f ModName: mso.dll ModVer: 12.0.6213.1000 ModStamp: 46aefebf fDebug: 0 Offset: 00367EFE On Feb 24, 2:15 pm, "Echo S" wrote: Thanks for adding your info, Jay. Did you try the suggestions in the Google thread mentioned below? Here's the link again for convenience: http://groups.google.com/group/micro...int/browse_thr... -- Echo [MS PPT MVP]http://www.echosvoice.com What's new in PPT 2007?http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx "Jay" wrote in message ... I have been having the same problem. I am running XP Pro SP2 with Office 2007 Enterprise. I have HP C4280 All-in-one printer installed. I have determined the problem to definantly be the HP driver as if I change the default printer to say the "One-Note" printer I do not receive the error. Thank you all for posting your problems to help nerrow it down. No if we can just get a real fix. -- Jay |
#35
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Powerpoint 2007 crashes when closing
In article , Isopower wrote:
I have the same problem with PowerPoint, i.e., it crashes when you exit. Sometimes it happens with Word but never with Excel. The default printer I have is the HP Photosmard C7280. It operates in a wireless mode. What's strange is that it works fine when you're creating PowerPoint presentations! Have you checked for newer drivers? A new version (10) was released in February of this year. " wrote: Thank you to Debbie and Echo for help with this. I downloaded the Powerpoint 2007 SP 1 but when I tried to install it I got a message that I already had it installed, presumably from when I went to the Microsoft update site and took everything. My current plan is to waif for HP to come out with a better driver. But if I get tired of having to specify my new printer every time I print (because I can't set it as the default until this problem is fixed) I will try the Microsoft driver. I am new to all this and very impressed with the help I've received here. Thank you again to Debbie and Echo. Vance Christiaanse On Mar 17, 2:49 am, Debbie wrote: Hello Vance , Thanks for Providing the detail information about the issues. It has been observed that the Printer drivers are not compatible mostly HP printer drivers with the Powerpoint 2007 hence it crashes and gives you the mso.dll error. Try downloading the SP1 for office 2007(Powerpoint 2007) this will help you in resolving your issue. We have tried this at our edn and this does help. Trying downloading it from http://www.microsoft.com/downloads/d...d=9EC51594-992... Regards, Debbie. MS Powerpoint Tech " wrote: I just bought a new Dell D830 with XP Pro SP2, went to the Microsoft update site and installed all the updates, bought a new HP Officejet H470, went to the HP site and tried both drivers available there. Powerpoint crashes 100% of the time when I simply launch it and then immediately close it--if I have the H470 set as the default printer. Also, Powerpoint often but not always crashes when I close it after working on a new or existing pptx file. Less often Word also crashes when I close it. This is all with the printer attached. All problems disappear if I set my older HP printer (950 C) as the default even though it's not attached. Below are the details. Is Echo S suggesting that the next step is to try a driver from Microsoft rather than a driver from HP? I want to proceed carefully here and I want to be sure I understand what to do next so I can set my new H470 printer as the default. Thank you in advance for any clarification on this. Vance Christiaanse AppName: powerpnt.exe AppVer: 12.0.6211.1000 AppStamp: 46d4a83f ModName: mso.dll ModVer: 12.0.6213.1000 ModStamp: 46aefebf fDebug: 0 Offset: 00367EFE On Feb 24, 2:15 pm, "Echo S" wrote: Thanks for adding your info, Jay. Did you try the suggestions in the Google thread mentioned below? Here's the link again for convenience: http://groups.google.com/group/micro...int/browse_thr... -- Echo [MS PPT MVP]http://www.echosvoice.com What's new in PPT 2007?http://www.echosvoice.com/2007.htm Fixing PowerPoint Annoyanceshttp://tinyurl.com/36grcd PowerPoint 2007 Complete Makeover Kithttp://tinyurl.com/32a7nx "Jay" wrote in message ... I have been having the same problem. I am running XP Pro SP2 with Office 2007 Enterprise. I have HP C4280 All-in-one printer installed. I have determined the problem to definantly be the HP driver as if I change the default printer to say the "One-Note" printer I do not receive the error. Thank you all for posting your problems to help nerrow it down. No if we can just get a real fix. -- Jay ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ |
#36
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Powerpoint 2007 crashes when closing
Turn off the dang autosave feature under options and the problem goes away.
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#37
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Powerpoint 2007 crashes when closing
Hi Daniel
Is this a problem you are/were having? If so, thanks for the solution as I haven't seen that one before. Also see here (I promise I'm not crazy): How to install a TEST printer driver http://www.pptfaq.com/FAQ00952.htm Lucy -- Lucy Thomson PowerPoint MVP MOS Master Instructor www.aneasiertomorrow.com.au Daniel Dowbush wrote in message ... Turn off the dang autosave feature under options and the problem goes away. |
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