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#21
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Server Application Error When Trying To Edit Graphs
Sounds like you're putting quotation marks someplace where they
don't belong in the Run command. Please quote the exact command you're typing, and maybe we can get this sorted out. The problems you're citing are classic symptoms of the Norton Antivirus Office Plugin, and disabling the plugin usually solves the problem. Ernie Wong wrote: garfield-n-odie, Thanks for the suggestion. I tried it with the actual path and I got the message, "LoadLibrary(C:\Program") failed. The specify module cannot be found." Ernie "garfield-n-odie" wrote: In the Run window, type: regsvr32 /u C:\Norton AntiVirus directory\officeav.dll but replace "Norton AntiVirus directory" with the actual path to your Norton AntiVirus directory. Ernie Wong wrote: Echo S I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I searched for officeav.dll. I found it in the Norton AntiVirus directory. I entered the following in the Run window: regsvr32 /u “\officeav.dll” The computer responded with the following message: LoadLibrary (“\officeav.dll”) failed. The specify module cannot be found. I also re-registered MS Graph. The problem still persists. Do you have any other suggestions? Thanks, Ernie "Ernie Wong" wrote: Echo S, I disable the Norton AntiVirus Office plug-in via the software interface. I will give the Start|Run approach a try. Thanks, Ernie "Echo S" wrote: Did you disable the DLL via Start|Run, or did you just turn it off in the software itself? I'd recommend turning it off and then disabling the DLL via Start|Run, just to make sure. Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm has instrux. -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote: Echo S, Thanks for the suggestions. I have already disabled the Norton AntiVirus Office plug-in. I will reregister MS Graph next. All of the graphs on this presentation were generated with MS Graph. I can edit some of graphs and some of the graphs are even on the same slides. Ernie "Echo S" wrote: No, I don't. But I'd probably start with disabling the Norton AntiVirus Office plug-in, if you use Norton/Symantec, and reregistering MS Graph. Those are easy things to do, and they don't take a whole lot of effort or mess anything up on the system. -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote in message ... Echo S Do you know why only some of the graphs would have this error? Ernie "Echo S" wrote: Can't edit Org Chart, Graph, Excel (error msg: "server application, source file, or item can't be found") http://www.rdpslides.com/pptfaq/FAQ00236.htm -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote in message news Austin, I just installed the updates. It did not solve the problem. What would be step two? Thanks, Ernie "Austin Myers" wrote: Step one, make certain you have all the service packs installed for Office 2003. Austin Myers MS PowerPoint MVP Team PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com "Ernie Wong" wrote in message ... When I tried to edit a graph in PowerPoint 2003, I get the following message, "The server application, source file, or item can't be found or return an unknown error. You may need to reinstall the server application." Note, this does not happen on all the graphs, just some of them. Also, these graphs can edit in other versions of PowerPoint. Any ideas? |
#22
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Server Application Error When Trying To Edit Graphs
Thanks, Ernie. Nothing in there is ringing any bells for me. I suppose
having worked on the file on a Mac could have contributed to the issue, but it really shouldn't be causing the kind of problem you're seeing. It is interesting though, that you *were* getting a "can't read" error, but now you're getting a "server not found" error. Hmmm. I'm still leaning toward Norton AV. Garfield-n-odie is right that what you describe are classic symptoms of the Office plug-in getting in the way, so his suggestion to post the exact text you're typing in Start|Run might be a good start. Since you found that office plug-in DLL on your system, you shouldn't be receiving a "module can't be found" error. You know, I wonder what another WinXP/PPT 2003 SP2 system would do with those charts? Steve, is that what you're testing on? The "server not found" error messages are usually machine-specific, but it would be good to be sure in this case. You know what, Ernie? You might try round-tripping the presentation. That often weeds out oddities and weird problems in files. See http://www.powerpointworkbench.com/html/round_trip.htm for instructions. Oh, and I'd do this on a system that opens all the graphs! (Maybe the Win 2000/PPT 2000 machine.) Don't know this will resolve it, but it won't hurt to try. -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote in message ... Echo S, The operating system is Windows XP Professional, Version 2002, Service Pack 2. I updated PowerPoint 2003 several days ago and installed the latest service pack. Prior to installing the service pack, when I tried to open this file, I got a can't read error. All the graphs in the presentation were created using MS Graph. I have only one file named graph.exe on my hard drive. I even have slides with multiple charts on them and I can open some and not others. I have edited the presentation on a Macintosh computer running MacOS 10.3.9 with PowerPoint 2004 for Mac. Do you think that could contribute to the problem? I have had no problem with the file on a computer with Windows 95 running PowerPoint 97 and a computer with Windows 2000 running PowerPoint 2000. Ernie "Echo S" wrote: Wow, I don't know. What's really odd is it happens on some but not on all. You said all the graphs were created with PPT's graphing tools, right? It's PPT 2003 with both service packs installed, right? Which version of Windows. Also, if you do a search on your harddrive for Graph?.EXE, do you find more than one version of Graph? -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote in message ... Echo S I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I searched for officeav.dll. I found it in the Norton AntiVirus directory. I entered the following in the Run window: regsvr32 /u "\officeav.dll" The computer responded with the following message: LoadLibrary ("\officeav.dll") failed. The specify module cannot be found. I also re-registered MS Graph. The problem still persists. Do you have any other suggestions? Thanks, Ernie "Ernie Wong" wrote: Echo S, I disable the Norton AntiVirus Office plug-in via the software interface. I will give the Start|Run approach a try. Thanks, Ernie "Echo S" wrote: Did you disable the DLL via Start|Run, or did you just turn it off in the software itself? I'd recommend turning it off and then disabling the DLL via Start|Run, just to make sure. Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm has instrux. -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote: Echo S, Thanks for the suggestions. I have already disabled the Norton AntiVirus Office plug-in. I will reregister MS Graph next. All of the graphs on this presentation were generated with MS Graph. I can edit some of graphs and some of the graphs are even on the same slides. Ernie "Echo S" wrote: No, I don't. But I'd probably start with disabling the Norton AntiVirus Office plug-in, if you use Norton/Symantec, and reregistering MS Graph. Those are easy things to do, and they don't take a whole lot of effort or mess anything up on the system. -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote in message ... Echo S Do you know why only some of the graphs would have this error? Ernie "Echo S" wrote: Can't edit Org Chart, Graph, Excel (error msg: "server application, source file, or item can't be found") http://www.rdpslides.com/pptfaq/FAQ00236.htm -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote in message news Austin, I just installed the updates. It did not solve the problem. What would be step two? Thanks, Ernie "Austin Myers" wrote: Step one, make certain you have all the service packs installed for Office 2003. Austin Myers MS PowerPoint MVP Team PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com "Ernie Wong" wrote in message ... When I tried to edit a graph in PowerPoint 2003, I get the following message, "The server application, source file, or item can't be found or return an unknown error. You may need to reinstall the server application." Note, this does not happen on all the graphs, just some of them. Also, these graphs can edit in other versions of PowerPoint. Any ideas? |
#23
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Server Application Error When Trying To Edit Graphs
Ernie sent me a test file, I couldn't sort out anything obviously wrong with it
but roundtripped it and sent it back; now it works ok. He's going to try roundtripping the whole file next. Fingers crossed. ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ |
#24
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Server Application Error When Trying To Edit Graphs
"Steve Rindsberg" wrote in message
... Ernie sent me a test file, I couldn't sort out anything obviously wrong with it but roundtripped it and sent it back; now it works ok. Great minds.... Echo |
#25
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Server Application Error When Trying To Edit Graphs
garfield-n-odie,
I tried it both ways, with the quotation marks as shown in http://www.rdpslides.com/pptfaq/FAQ00387.htm and without. The run statements I tried a regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton AntiVirus\officeav.dll” and regsvr32 /u C:\Program Files\Norton SystemWorks\Norton AntiVirus\officeav.dll Ernie "garfield-n-odie" wrote: Sounds like you're putting quotation marks someplace where they don't belong in the Run command. Please quote the exact command you're typing, and maybe we can get this sorted out. The problems you're citing are classic symptoms of the Norton Antivirus Office Plugin, and disabling the plugin usually solves the problem. Ernie Wong wrote: garfield-n-odie, Thanks for the suggestion. I tried it with the actual path and I got the message, "LoadLibrary(C:\Program") failed. The specify module cannot be found." Ernie "garfield-n-odie" wrote: In the Run window, type: regsvr32 /u C:\Norton AntiVirus directory\officeav.dll but replace "Norton AntiVirus directory" with the actual path to your Norton AntiVirus directory. Ernie Wong wrote: Echo S I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I searched for officeav.dll. I found it in the Norton AntiVirus directory. I entered the following in the Run window: regsvr32 /u “\officeav.dll” The computer responded with the following message: LoadLibrary (“\officeav.dll”) failed. The specify module cannot be found. I also re-registered MS Graph. The problem still persists. Do you have any other suggestions? Thanks, Ernie "Ernie Wong" wrote: Echo S, I disable the Norton AntiVirus Office plug-in via the software interface. I will give the Start|Run approach a try. Thanks, Ernie "Echo S" wrote: Did you disable the DLL via Start|Run, or did you just turn it off in the software itself? I'd recommend turning it off and then disabling the DLL via Start|Run, just to make sure. Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm has instrux. -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote: Echo S, Thanks for the suggestions. I have already disabled the Norton AntiVirus Office plug-in. I will reregister MS Graph next. All of the graphs on this presentation were generated with MS Graph. I can edit some of graphs and some of the graphs are even on the same slides. Ernie "Echo S" wrote: No, I don't. But I'd probably start with disabling the Norton AntiVirus Office plug-in, if you use Norton/Symantec, and reregistering MS Graph. Those are easy things to do, and they don't take a whole lot of effort or mess anything up on the system. -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote in message ... Echo S Do you know why only some of the graphs would have this error? Ernie "Echo S" wrote: Can't edit Org Chart, Graph, Excel (error msg: "server application, source file, or item can't be found") http://www.rdpslides.com/pptfaq/FAQ00236.htm -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote in message news Austin, I just installed the updates. It did not solve the problem. What would be step two? Thanks, Ernie "Austin Myers" wrote: Step one, make certain you have all the service packs installed for Office 2003. Austin Myers MS PowerPoint MVP Team PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com "Ernie Wong" wrote in message ... When I tried to edit a graph in PowerPoint 2003, I get the following message, "The server application, source file, or item can't be found or return an unknown error. You may need to reinstall the server application." Note, this does not happen on all the graphs, just some of them. Also, these graphs can edit in other versions of PowerPoint. Any ideas? |
#26
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Server Application Error When Trying To Edit Graphs
Because there are spaces in the pathname, you need to include the
quotation marks: regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton AntiVirus\officeav.dll" In your post, the closing quote mark looks like some sort of extended ascii or unicode character that the Run command might not recognize as a closing quote mark. If you're copying and pasting the command into the Run box, then manually delete the quotation marks and retype them. Ernie Wong wrote: garfield-n-odie, I tried it both ways, with the quotation marks as shown in http://www.rdpslides.com/pptfaq/FAQ00387.htm and without. The run statements I tried a regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton AntiVirus\officeav.dll” and regsvr32 /u C:\Program Files\Norton SystemWorks\Norton AntiVirus\officeav.dll Ernie "garfield-n-odie" wrote: Sounds like you're putting quotation marks someplace where they don't belong in the Run command. Please quote the exact command you're typing, and maybe we can get this sorted out. The problems you're citing are classic symptoms of the Norton Antivirus Office Plugin, and disabling the plugin usually solves the problem. Ernie Wong wrote: garfield-n-odie, Thanks for the suggestion. I tried it with the actual path and I got the message, "LoadLibrary(C:\Program") failed. The specify module cannot be found." Ernie "garfield-n-odie" wrote: In the Run window, type: regsvr32 /u C:\Norton AntiVirus directory\officeav.dll but replace "Norton AntiVirus directory" with the actual path to your Norton AntiVirus directory. Ernie Wong wrote: Echo S I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I searched for officeav.dll. I found it in the Norton AntiVirus directory. I entered the following in the Run window: regsvr32 /u “\officeav.dll” The computer responded with the following message: LoadLibrary (“\officeav.dll”) failed. The specify module cannot be found. I also re-registered MS Graph. The problem still persists. Do you have any other suggestions? Thanks, Ernie "Ernie Wong" wrote: Echo S, I disable the Norton AntiVirus Office plug-in via the software interface. I will give the Start|Run approach a try. Thanks, Ernie "Echo S" wrote: Did you disable the DLL via Start|Run, or did you just turn it off in the software itself? I'd recommend turning it off and then disabling the DLL via Start|Run, just to make sure. Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm has instrux. -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote: Echo S, Thanks for the suggestions. I have already disabled the Norton AntiVirus Office plug-in. I will reregister MS Graph next. All of the graphs on this presentation were generated with MS Graph. I can edit some of graphs and some of the graphs are even on the same slides. Ernie "Echo S" wrote: No, I don't. But I'd probably start with disabling the Norton AntiVirus Office plug-in, if you use Norton/Symantec, and reregistering MS Graph. Those are easy things to do, and they don't take a whole lot of effort or mess anything up on the system. -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote in message ... Echo S Do you know why only some of the graphs would have this error? Ernie "Echo S" wrote: Can't edit Org Chart, Graph, Excel (error msg: "server application, source file, or item can't be found") http://www.rdpslides.com/pptfaq/FAQ00236.htm -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote in message news Austin, I just installed the updates. It did not solve the problem. What would be step two? Thanks, Ernie "Austin Myers" wrote: Step one, make certain you have all the service packs installed for Office 2003. Austin Myers MS PowerPoint MVP Team PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com "Ernie Wong" wrote in message ... When I tried to edit a graph in PowerPoint 2003, I get the following message, "The server application, source file, or item can't be found or return an unknown error. You may need to reinstall the server application." Note, this does not happen on all the graphs, just some of them. Also, these graphs can edit in other versions of PowerPoint. Any ideas? |
#27
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Server Application Error When Trying To Edit Graphs
Steve and Echo S,
Unfortunately, when I tried the round tripping on the complete file, I was not able to get rid of the error. I tried the round tripping technique with PowerPoint 2000, PowerPoint 2003, and PowerPoint 2004 for Mac. In all cases, when I opened the file in PowerPoint 2003, I still could not edit some of the graphs. Ernie "Echo S" wrote: "Steve Rindsberg" wrote in message ... Ernie sent me a test file, I couldn't sort out anything obviously wrong with it but roundtripped it and sent it back; now it works ok. Great minds.... Echo |
#28
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Server Application Error When Trying To Edit Graphs
Nuts. I'm stumped. I think it may be best to call MS product support now.
-- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote in message ... Steve and Echo S, Unfortunately, when I tried the round tripping on the complete file, I was not able to get rid of the error. I tried the round tripping technique with PowerPoint 2000, PowerPoint 2003, and PowerPoint 2004 for Mac. In all cases, when I opened the file in PowerPoint 2003, I still could not edit some of the graphs. Ernie "Echo S" wrote: "Steve Rindsberg" wrote in message ... Ernie sent me a test file, I couldn't sort out anything obviously wrong with it but roundtripped it and sent it back; now it works ok. Great minds.... Echo |
#29
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Server Application Error When Trying To Edit Graphs
Other than Echo's suggestion (calling MS) you might also want to recreate the
graphs and keep the presentation exclusively on one platform or the other to see if the problem repeats itself. In article , Ernie Wong wrote: Steve and Echo S, Unfortunately, when I tried the round tripping on the complete file, I was not able to get rid of the error. I tried the round tripping technique with PowerPoint 2000, PowerPoint 2003, and PowerPoint 2004 for Mac. In all cases, when I opened the file in PowerPoint 2003, I still could not edit some of the graphs. Ernie "Echo S" wrote: "Steve Rindsberg" wrote in message ... Ernie sent me a test file, I couldn't sort out anything obviously wrong with it but roundtripped it and sent it back; now it works ok. Great minds.... Echo ----------------------------------------- Steve Rindsberg, PPT MVP PPT FAQ: www.pptfaq.com PPTools: www.pptools.com ================================================ |
#30
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Server Application Error When Trying To Edit Graphs
garfield-n-odie,
I tried to unregister officeav.dll again. This time, I got the following message: DllUnregisterServer in C:\Program Files\Norton SystemWorks\Norton Antivirus\officeav.dll failed. Returned code: 0x8002801c Do you know what that means? Ernie "garfield-n-odie" wrote: Because there are spaces in the pathname, you need to include the quotation marks: regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton AntiVirus\officeav.dll" In your post, the closing quote mark looks like some sort of extended ascii or unicode character that the Run command might not recognize as a closing quote mark. If you're copying and pasting the command into the Run box, then manually delete the quotation marks and retype them. Ernie Wong wrote: garfield-n-odie, I tried it both ways, with the quotation marks as shown in http://www.rdpslides.com/pptfaq/FAQ00387.htm and without. The run statements I tried a regsvr32 /u "C:\Program Files\Norton SystemWorks\Norton AntiVirus\officeav.dll” and regsvr32 /u C:\Program Files\Norton SystemWorks\Norton AntiVirus\officeav.dll Ernie "garfield-n-odie" wrote: Sounds like you're putting quotation marks someplace where they don't belong in the Run command. Please quote the exact command you're typing, and maybe we can get this sorted out. The problems you're citing are classic symptoms of the Norton Antivirus Office Plugin, and disabling the plugin usually solves the problem. Ernie Wong wrote: garfield-n-odie, Thanks for the suggestion. I tried it with the actual path and I got the message, "LoadLibrary(C:\Program") failed. The specify module cannot be found." Ernie "garfield-n-odie" wrote: In the Run window, type: regsvr32 /u C:\Norton AntiVirus directory\officeav.dll but replace "Norton AntiVirus directory" with the actual path to your Norton AntiVirus directory. Ernie Wong wrote: Echo S I tried to disable the Norton AntiVirus plug-in using the Start|Run mode. I searched for officeav.dll. I found it in the Norton AntiVirus directory. I entered the following in the Run window: regsvr32 /u “\officeav.dll” The computer responded with the following message: LoadLibrary (“\officeav.dll”) failed. The specify module cannot be found. I also re-registered MS Graph. The problem still persists. Do you have any other suggestions? Thanks, Ernie "Ernie Wong" wrote: Echo S, I disable the Norton AntiVirus Office plug-in via the software interface. I will give the Start|Run approach a try. Thanks, Ernie "Echo S" wrote: Did you disable the DLL via Start|Run, or did you just turn it off in the software itself? I'd recommend turning it off and then disabling the DLL via Start|Run, just to make sure. Norton Anti-Virus and Office http://www.rdpslides.com/pptfaq/FAQ00387.htm has instrux. -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote: Echo S, Thanks for the suggestions. I have already disabled the Norton AntiVirus Office plug-in. I will reregister MS Graph next. All of the graphs on this presentation were generated with MS Graph. I can edit some of graphs and some of the graphs are even on the same slides. Ernie "Echo S" wrote: No, I don't. But I'd probably start with disabling the Norton AntiVirus Office plug-in, if you use Norton/Symantec, and reregistering MS Graph. Those are easy things to do, and they don't take a whole lot of effort or mess anything up on the system. -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote in message ... Echo S Do you know why only some of the graphs would have this error? Ernie "Echo S" wrote: Can't edit Org Chart, Graph, Excel (error msg: "server application, source file, or item can't be found") http://www.rdpslides.com/pptfaq/FAQ00236.htm -- Echo [MS PPT MVP] http://www.echosvoice.com "Ernie Wong" wrote in message news Austin, I just installed the updates. It did not solve the problem. What would be step two? Thanks, Ernie "Austin Myers" wrote: Step one, make certain you have all the service packs installed for Office 2003. Austin Myers MS PowerPoint MVP Team PowerPoint Video and PowerPoint Sound Solutions www.pfcmedia.com "Ernie Wong" wrote in message ... When I tried to edit a graph in PowerPoint 2003, I get the following message, "The server application, source file, or item can't be found or return an unknown error. You may need to reinstall the server application." Note, this does not happen on all the graphs, just some of them. Also, these graphs can edit in other versions of PowerPoint. Any ideas? |
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