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#1
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"Missing" Cab files installing office 2007 on localized Vista
I'm having problems again installing Office 2007 on a localized Vista
Ultimate x86. The setup stalls and asks for Proof.cab. The only trace I can find about this error in SetupExe(..).log is: Executing chained package: Proof.es-es 04/19/2007 18:59:13 Installing chained package: Proof.es-es PERF: TickCount=2340108 Name=Verify MSI local install source Description=Begin function OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE File at H:\Ultimater.WW\ose.exe has version: 12.0.4518.1014 File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE has version: 12.0.4518.1014 Running OSE version 12.0.4518.1014 OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE File at H:\Ultimater.WW\ose.exe has version: 12.0.4518.1014 File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE has version: 12.0.4518.1014 Running OSE version 12.0.4518.1014 OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE File at H:\Ultimater.WW\ose.exe has version: 12.0.4518.1014 File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE has version: 12.0.4518.1014 Running OSE version 12.0.4518.1014 LIS: wait for package "{90120000-002C-0409-0000-0000000FF1CE}" to complete caching LIS failed to cache download "{90120000-002C-0409-0000-0000000FF1CE}-C" resource "Proof.en|Proof.cab". Cache Error 0x80070017 Source Resolution succeeded LIS: start caching file "Proof.en|Proof.cab" LIS failed to cache download "{90120000-002C-0409-0000-0000000FF1CE}-C" resource "Proof.en|Proof.cab". Cache Error 0x80070017 The CAB file is there, installing O2k7 on Windows XP (any language) works flawlessly. Excluding all proofing tools from setup doesn't help. What's going on here? |
#2
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"Missing" Cab files installing office 2007 on localized Vista
To rule out any issues with the DVD, I downloaded a new ISO from Technet
Direct, to no avail. Even another DVD, O2k7 Enterprise english does not install, it only fails at another point: Executing chained package: EnterpriseWW 04/20/2007 09:59:47 Installing chained package: EnterpriseWW PERF: TickCount=8765914 Name=Verify MSI local install source Description=Begin function OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE File at F:\Enterprise.WW\ose.exe has version: 12.0.4518.1014 File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE has version: 12.0.4518.1014 Running OSE version 12.0.4518.1014 OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE File at F:\Enterprise.WW\ose.exe has version: 12.0.4518.1014 File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE has version: 12.0.4518.1014 Running OSE version 12.0.4518.1014 LIS: wait for package "{90120000-0030-0000-0000-0000000FF1CE}" to complete caching LIS failed to cache download "{90120000-0030-0000-0000-0000000FF1CE}-C" resource "EnterWW.cab". Cache Error 0x80070017 "Frank Laurijssens" schreef in bericht news I'm having problems again installing Office 2007 on a localized Vista Ultimate x86. The setup stalls and asks for Proof.cab. The only trace I can find about this error in SetupExe(..).log is: Executing chained package: Proof.es-es 04/19/2007 18:59:13 Installing chained package: Proof.es-es PERF: TickCount=2340108 Name=Verify MSI local install source Description=Begin function OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE File at H:\Ultimater.WW\ose.exe has version: 12.0.4518.1014 File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE has version: 12.0.4518.1014 Running OSE version 12.0.4518.1014 OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE File at H:\Ultimater.WW\ose.exe has version: 12.0.4518.1014 File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE has version: 12.0.4518.1014 Running OSE version 12.0.4518.1014 OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE File at H:\Ultimater.WW\ose.exe has version: 12.0.4518.1014 File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE has version: 12.0.4518.1014 Running OSE version 12.0.4518.1014 LIS: wait for package "{90120000-002C-0409-0000-0000000FF1CE}" to complete caching LIS failed to cache download "{90120000-002C-0409-0000-0000000FF1CE}-C" resource "Proof.en|Proof.cab". Cache Error 0x80070017 Source Resolution succeeded LIS: start caching file "Proof.en|Proof.cab" LIS failed to cache download "{90120000-002C-0409-0000-0000000FF1CE}-C" resource "Proof.en|Proof.cab". Cache Error 0x80070017 The CAB file is there, installing O2k7 on Windows XP (any language) works flawlessly. Excluding all proofing tools from setup doesn't help. What's going on here? |
#3
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"Missing" Cab files installing office 2007 on localized Vista
Hi Frank,
If I understood properly, your issue is: you failed to install Office 2007 on a Vista client. Is that correct? Based on my experience there are many reasons that this issue may occur. I suggest you try the following suggestions: * Suggestion 1: Clear Temp folders ====================== 1. Click StartProgramsAccessoriesDisk Cleanup 2. Clear your Temporary Internet files and temp files. 3. Restart the PC. 4. Copy your Office 2007 files and folders to a local folder. 5. Double click on the Setup.exe to start the install process. * Suggestion 2: Check the Environment Variables ==================== I remember I have resolved some similar issues that the users report Office 2007 has failed to install. I have figured out this is caused by the wrong configuration of the user variables. To check it, please follow the steps below: 1. Right click on Computer, and choose Properties 2. In the Tasks list that appears on the left, click Advanced system settings. 3. Click Advanced tab, click Environment Variables. 4. Under User variables for user name, check if TEMP is configured as the following value: "%USERPROFILE%\AppData\Local\Temp" * Suggestion 3: Install under Vista safe mode ====================== Please try to install Office 2007 under Vista safe mode: 1. Restart Windows. 2. At the boot sequence, long press F8 key to invoke startup menu. 3. Choose Safe Mode with network connection on the menu and press Enter. 4. After Windows starts in this mode, install Office 2007 again and see the result. If all fail, then please help us collect some more information for further research: * Information Collection ================= 1. Please take a screenshot on the exact error message and send it to me. 2. Please provide the setup logs for analysis. 3. Does this occur on another system account on the same machine? please also create a new one with admin rights to test. ** To take a screenshot --------------------- 1. When this error message appears, press PrScrn key on your keyboard. 2. Type "mspaint" (without the quotation marks) in StartRun box and click OK. 3. Click EditPaste to paste the screenshot. 4. Save it as JPEG file type and send it as Email attachment. --------------------- ** Collect Office 2007 setup log files ----------------------- 1. Click StartRun 2. Type "%temp%" (without the quotation marks) and click OK. 3. Send me all the TXT files in the format of: SetupExe(######).log ---------------------- You can send them directly to this newsgroup or you can send them to me at Regards, Leon Hao Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================== == When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================== == This posting is provided "AS IS" with no warranties, and confers no rights. |
#4
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"Missing" Cab files installing office 2007 on localized Vista
Hi Frank,
To add to Leon's reply. Did you burn a CD/DVD from the image or are you mounting it as a virtual drive to do the installation? There have been problems reported, for example, using Nero and the CD images it creates under Vista rather than another burner or an ISO mounting approach. Was there a previous installation of Office 12/2007 on this computer? (Beta or release product)? Also, what is the 'localized' Vista definition you're using in this case? ============= "Frank Laurijssens" wrote in message ... To rule out any issues with the DVD, I downloaded a new ISO from Technet Direct, to no avail. Even another DVD, O2k7 Enterprise english does not install, it only fails at another point: Executing chained package: EnterpriseWW 04/20/2007 09:59:47 Installing chained package: EnterpriseWW PERF: TickCount=8765914 Name=Verify MSI local install source Description=Begin function OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE File at F:\Enterprise.WW\ose.exe has version: 12.0.4518.1014 File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE has version: 12.0.4518.1014 Running OSE version 12.0.4518.1014 OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE File at F:\Enterprise.WW\ose.exe has version: 12.0.4518.1014 File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE has version: 12.0.4518.1014 Running OSE version 12.0.4518.1014 LIS: wait for package "{90120000-0030-0000-0000-0000000FF1CE}" to complete caching LIS failed to cache download "{90120000-0030-0000-0000-0000000FF1CE}-C" resource "EnterWW.cab". Cache Error 0x80070017 -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* |
#5
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"Missing" Cab files installing office 2007 on localized Vista
Hi Bob,
* It doesn't matter whether I burn a CD, mount the ISO or extract the contents to a directory. The ISO has been downloaded from Technet Direct and the validation by File Transfer Manager succeeds. * It was a clean install of Dutch Vista RTM (DVD ISO from Technet as well). Now, when I browse through this newsgroup, I see many complaints about this issue, i.e. a non-English Vista, Office 2007 and missing CAB files, which aren't really missing, when you try to instal Office 2007. Which CAB file is missing, appears to be depending on the Office edition that's being used, when I try to install an en-us Office Ultimate on nl-nl Vista, it is Proof.cab, when I install Office Enterprise en-us on nl-nl Vista, it is EnterWW.cab. Also, it is not likely just to be due to the language mismatch because I've encountered the same issue before with Visio 2007 and Project 2007 nl-nl on nl-nl Vista. (in Visio's case, it was VisPrrWW.cab that went ' missing'). The only thing that's visible in the logs is Cache Error 0x80070017. If I'm right, 0x80070017 indicates a CRC error but if the ISO is valid according to FTM, it's unlikely that there really is a CRC error in the same file over and over again. If there's an external factor (like malfunctioning hardware) there should be some randomness there. And for the record: While typing this, I get the same error for Office 2007 Enterprise en-us on Vista RTM en-us. I'll answer Leon's message shortly. "Bob Buckland ?:-)" 75214.226(At Beautiful Downtown)compuserve.com wrote in message ... Hi Frank, To add to Leon's reply. Did you burn a CD/DVD from the image or are you mounting it as a virtual drive to do the installation? There have been problems reported, for example, using Nero and the CD images it creates under Vista rather than another burner or an ISO mounting approach. Was there a previous installation of Office 12/2007 on this computer? (Beta or release product)? Also, what is the 'localized' Vista definition you're using in this case? ============= "Frank Laurijssens" wrote in message ... To rule out any issues with the DVD, I downloaded a new ISO from Technet Direct, to no avail. Even another DVD, O2k7 Enterprise english does not install, it only fails at another point: Executing chained package: EnterpriseWW 04/20/2007 09:59:47 Installing chained package: EnterpriseWW PERF: TickCount=8765914 Name=Verify MSI local install source Description=Begin function OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE File at F:\Enterprise.WW\ose.exe has version: 12.0.4518.1014 File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE has version: 12.0.4518.1014 Running OSE version 12.0.4518.1014 OSE is detected as a registered service. Service binary is reported at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE OSE service binary is detected at location: C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE File at F:\Enterprise.WW\ose.exe has version: 12.0.4518.1014 File at C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE has version: 12.0.4518.1014 Running OSE version 12.0.4518.1014 LIS: wait for package "{90120000-0030-0000-0000-0000000FF1CE}" to complete caching LIS failed to cache download "{90120000-0030-0000-0000-0000000FF1CE}-C" resource "EnterWW.cab". Cache Error 0x80070017 -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* |
#6
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"Missing" Cab files installing office 2007 on localized Vista
Hi Leon,
I've sent the requested information to your mailbox. I'd like to let you know that I found a "workaround" to the problem. First, I downloaded a new ISO from Technet for Ultimate. This did not help. Then, I decided to try to load Proof.cab from a different version CD, so I mounted the Office Enterprice ISO on a different virtual drive. The setup program did not even wait for me to select the new drive, and continued setup as if nothing happened.... "Leon Hao [MSFT]" schreef in bericht ... Hi Frank, If I understood properly, your issue is: you failed to install Office 2007 on a Vista client. Is that correct? Based on my experience there are many reasons that this issue may occur. I suggest you try the following suggestions: * Suggestion 1: Clear Temp folders ====================== 1. Click StartProgramsAccessoriesDisk Cleanup 2. Clear your Temporary Internet files and temp files. 3. Restart the PC. 4. Copy your Office 2007 files and folders to a local folder. 5. Double click on the Setup.exe to start the install process. * Suggestion 2: Check the Environment Variables ==================== I remember I have resolved some similar issues that the users report Office 2007 has failed to install. I have figured out this is caused by the wrong configuration of the user variables. To check it, please follow the steps below: 1. Right click on Computer, and choose Properties 2. In the Tasks list that appears on the left, click Advanced system settings. 3. Click Advanced tab, click Environment Variables. 4. Under User variables for user name, check if TEMP is configured as the following value: "%USERPROFILE%\AppData\Local\Temp" * Suggestion 3: Install under Vista safe mode ====================== Please try to install Office 2007 under Vista safe mode: 1. Restart Windows. 2. At the boot sequence, long press F8 key to invoke startup menu. 3. Choose Safe Mode with network connection on the menu and press Enter. 4. After Windows starts in this mode, install Office 2007 again and see the result. If all fail, then please help us collect some more information for further research: * Information Collection ================= 1. Please take a screenshot on the exact error message and send it to me. 2. Please provide the setup logs for analysis. 3. Does this occur on another system account on the same machine? please also create a new one with admin rights to test. ** To take a screenshot --------------------- 1. When this error message appears, press PrScrn key on your keyboard. 2. Type "mspaint" (without the quotation marks) in StartRun box and click OK. 3. Click EditPaste to paste the screenshot. 4. Save it as JPEG file type and send it as Email attachment. --------------------- ** Collect Office 2007 setup log files ----------------------- 1. Click StartRun 2. Type "%temp%" (without the quotation marks) and click OK. 3. Send me all the TXT files in the format of: SetupExe(######).log ---------------------- You can send them directly to this newsgroup or you can send them to me at Regards, Leon Hao Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================== == When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================== == This posting is provided "AS IS" with no warranties, and confers no rights. |
#7
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"Missing" Cab files installing office 2007 on localized Vista
Hi Frank,
Glad to hear the problem is resolved! I appreciate the information you shared with us. If you need further assistance on this particular issue, please get back to me at any time and we are glad to provide help. Have a nice day! Regards, Leon Hao Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================== == When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================== == This posting is provided "AS IS" with no warranties, and confers no rights. |
#8
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"Missing" Cab files installing office 2007 on localized Vista
I wouldn't call it a resolution though... there is something terribly wrong
here. "Leon Hao [MSFT]" schreef in bericht ... Hi Frank, Glad to hear the problem is resolved! I appreciate the information you shared with us. If you need further assistance on this particular issue, please get back to me at any time and we are glad to provide help. Have a nice day! Regards, Leon Hao Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================== == When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================== == This posting is provided "AS IS" with no warranties, and confers no rights. |
#9
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"Missing" Cab files installing office 2007 on localized Vista
Hi Frank,
I agree with you there is something unusual here. But this seems not to be an install media issue because this does not occur when you mount the ISO to another virtual drive. I think this may relate to the virtual drive application (for example, Daemon Tool) you are using. You can try to copy all files and folders from the virtual drive to a local position to see if it works fine now. If you need further assistance on the Office side, we are glad to provide our suggestions. Regards, Leon Hao Microsoft Online Partner Support Get Secure! - www.microsoft.com/security ================================================== == When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ================================================== == This posting is provided "AS IS" with no warranties, and confers no rights. |
#10
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"Missing" Cab files installing office 2007 on localized Vista
Hi Frank,
This is Emily Lin. As Leon is out of office and I am the backup engineer. If you need further assistance, please don't hesitate to let me know. Sincerely, Emily Lin, Microsoft Online Partner Support ================================================== ==== PLEASE NOTE: The partner managed newsgroups are provided to assist with break/fix issues and simple how to questions. We also love to hear your product feedback! Let us know what you think by posting from the web interface: Partner Feedback from your newsreader: microsoft.private.directaccess.partnerfeedback. We look forward to hearing from you! ================================================== ==== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue. ================================================== ==== This posting is provided "AS IS" with no warranties, and confers no rights. ================================================== ==== |
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