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Returning a laptop
I'm already having problems with new Christmas laptop and plan to exchange. I purchased Office Student '07 and installed it on my laptop and my son's laptop. I was told I could only install it on 3 computers so how do I get credit for the install which is going back to Costco. The computer guy at Costco told me to call Microsoft and ask and I spent quite a bit of time on their website but couldn't find this answer and Microsoft makes it rather difficult to contact them. Thanks for any help/advisement. -- carolwa ------------------------------------------------------------------------ carolwa's Profile: http://forums.techarena.in/members/carolwa.htm View this thread: http://forums.techarena.in/office-setup/1100153.htm http://forums.techarena.in |
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Returning a laptop
If the PC is returned/failed then so is the installation of Office, simply
install on new PC and use phone activation if neccessary "carolwa" wrote in message ... I'm already having problems with new Christmas laptop and plan to exchange. I purchased Office Student '07 and installed it on my laptop and my son's laptop. I was told I could only install it on 3 computers so how do I get credit for the install which is going back to Costco. The computer guy at Costco told me to call Microsoft and ask and I spent quite a bit of time on their website but couldn't find this answer and Microsoft makes it rather difficult to contact them. Thanks for any help/advisement. -- carolwa ------------------------------------------------------------------------ carolwa's Profile: http://forums.techarena.in/members/carolwa.htm View this thread: http://forums.techarena.in/office-setup/1100153.htm http://forums.techarena.in |
#3
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Returning a laptop
"carolwa" wrote in message ... I'm already having problems with new Christmas laptop and plan to exchange. I purchased Office Student '07 and installed it on my laptop and my son's laptop. I was told I could only install it on 3 computers so how do I get credit for the install which is going back to Costco. The computer guy at Costco told me to call Microsoft and ask and I spent quite a bit of time on their website but couldn't find this answer and Microsoft makes it rather difficult to contact them. Thanks for any help/advisement. -- carolwa ------------------------------------------------------------------------ carolwa's Profile: http://forums.techarena.in/members/carolwa.htm View this thread: http://forums.techarena.in/office-setup/1100153.htm http://forums.techarena.in See DL's reply but also ensure that you uninstall the Office program from the laptop that you return to Costco. If you can't uninstall it you may want to ensure that the computer is returned to its "as purchased state" by running the provided factory restore program. Also make sure that there is not user identifiable data left on the computer. Another reason for returning to factory delivered state. See Owners manual to determine how to do this. |
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