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#1
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Publisher Cannot Open the File
My client has a a computer that receives the message "Publisher Cannot Open
the File" 1) All other client computers on the network can open Publisher files just fine from network resource (SBS 2003R2) 2) Computer with issue has been completely reformatted and fully patched with same result (Publisher Cannot Open the File). Copying files to local desktop does not resolve issue either. 3) I applied hotfix from kb972566. No luck. 4) Tried registry change of "PromptForBadFiles". No Luck -- Michael, Microsoft Small Business Specialist |
#2
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Publisher Cannot Open the File
Is this Publisher 2007 by chance?
http://support.microsoft.com/kb/972566 -- JoAnn Paules MVP Microsoft [Publisher] Tech Editor for "Microsoft Publisher 2007 For Dummies" "Michael in CA" wrote in message ... My client has a a computer that receives the message "Publisher Cannot Open the File" 1) All other client computers on the network can open Publisher files just fine from network resource (SBS 2003R2) 2) Computer with issue has been completely reformatted and fully patched with same result (Publisher Cannot Open the File). Copying files to local desktop does not resolve issue either. 3) I applied hotfix from kb972566. No luck. 4) Tried registry change of "PromptForBadFiles". No Luck -- Michael, Microsoft Small Business Specialist |
#3
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Publisher Cannot Open the File
There are other things you can try...
How to use Office programs with the Norton AntiVirus Office plug-in http://support.microsoft.com/kb/329820/en-us Check the permissions... This article is not specific to Publisher, but it does contain suggestions You receive an error message when you install an Office program or open an Office program or document http://support.microsoft.com/kb/838687/en-us Some folks that have had problems have run the Detect and Repair in 2003 with some success. -- Mary Sauer http://msauer.mvps.org/ "Michael in CA" wrote in message ... My client has a a computer that receives the message "Publisher Cannot Open the File" 1) All other client computers on the network can open Publisher files just fine from network resource (SBS 2003R2) 2) Computer with issue has been completely reformatted and fully patched with same result (Publisher Cannot Open the File). Copying files to local desktop does not resolve issue either. 3) I applied hotfix from kb972566. No luck. 4) Tried registry change of "PromptForBadFiles". No Luck -- Michael, Microsoft Small Business Specialist |
#4
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Publisher Cannot Open the File
Michael - I have exactly the same problem - I have taken ALL of the steps
listed and still receive the same "Publisher cannot open the file" error. I can, however, open the file from Publisher 2003 but saving with a different name or in a different folder do not defeat the problem. Is this going to be fixed by Microsoft some time soon? Kim. "Michael in CA" wrote in message ... My client has a a computer that receives the message "Publisher Cannot Open the File" 1) All other client computers on the network can open Publisher files just fine from network resource (SBS 2003R2) 2) Computer with issue has been completely reformatted and fully patched with same result (Publisher Cannot Open the File). Copying files to local desktop does not resolve issue either. 3) I applied hotfix from kb972566. No luck. 4) Tried registry change of "PromptForBadFiles". No Luck -- Michael, Microsoft Small Business Specialist |
#5
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Publisher Cannot Open the File
Michael has Publisher 2003. What version Publisher do you have? If you have
2007: Did you install the hotfix after you installed the Service Pack? Have you tried Office Diagnostics in the Help menu? -- Mary Sauer http://msauer.mvps.org/ "KB" wrote in message ... Michael - I have exactly the same problem - I have taken ALL of the steps listed and still receive the same "Publisher cannot open the file" error. I can, however, open the file from Publisher 2003 but saving with a different name or in a different folder do not defeat the problem. Is this going to be fixed by Microsoft some time soon? Kim. "Michael in CA" wrote in message ... My client has a a computer that receives the message "Publisher Cannot Open the File" 1) All other client computers on the network can open Publisher files just fine from network resource (SBS 2003R2) 2) Computer with issue has been completely reformatted and fully patched with same result (Publisher Cannot Open the File). Copying files to local desktop does not resolve issue either. 3) I applied hotfix from kb972566. No luck. 4) Tried registry change of "PromptForBadFiles". No Luck -- Michael, Microsoft Small Business Specialist |
#6
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Publisher Cannot Open the File
Here are some clarifications and responses to suggestions:
This is Publisher 2007 (thus the reason I applied the hotfix after installing SP2) I am using Trend Micro Worry Free Business 6.0 (not Norton) I have copied files to the desktop from the network, I have given full administrative rights to the user with "Full Control" to the files as well with no success. I will try office diagnostics next, but the fact this was a completely reformatted machine (due specifically to this issue) leaves me little hope. -- Michael, MCSE "Mary Sauer" wrote: Michael has Publisher 2003. What version Publisher do you have? If you have 2007: Did you install the hotfix after you installed the Service Pack? Have you tried Office Diagnostics in the Help menu? -- Mary Sauer http://msauer.mvps.org/ "KB" wrote in message ... Michael - I have exactly the same problem - I have taken ALL of the steps listed and still receive the same "Publisher cannot open the file" error. I can, however, open the file from Publisher 2003 but saving with a different name or in a different folder do not defeat the problem. Is this going to be fixed by Microsoft some time soon? Kim. "Michael in CA" wrote in message ... My client has a a computer that receives the message "Publisher Cannot Open the File" 1) All other client computers on the network can open Publisher files just fine from network resource (SBS 2003R2) 2) Computer with issue has been completely reformatted and fully patched with same result (Publisher Cannot Open the File). Copying files to local desktop does not resolve issue either. 3) I applied hotfix from kb972566. No luck. 4) Tried registry change of "PromptForBadFiles". No Luck -- Michael, Microsoft Small Business Specialist |
#7
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Publisher Cannot Open the File
Here are some clarifications and responses to suggestions:
This is Publisher 2007 (thus the reason I applied the hotfix after installing SP2) I am using Trend Micro Worry Free Business 6.0 (not Norton) I have copied files to the desktop from the network, I have given full administrative rights to the user with "Full Control" to the files as well with no success. I will try office diagnostics next, but the fact this was a completely reformatted machine (due specifically to this issue) leaves me little hope. -- Michael, Microsoft Small Business Specialist -- Michael, MCSE "Mary Sauer" wrote: Michael has Publisher 2003. What version Publisher do you have? If you have 2007: Did you install the hotfix after you installed the Service Pack? Have you tried Office Diagnostics in the Help menu? -- Mary Sauer http://msauer.mvps.org/ "KB" wrote in message ... Michael - I have exactly the same problem - I have taken ALL of the steps listed and still receive the same "Publisher cannot open the file" error. I can, however, open the file from Publisher 2003 but saving with a different name or in a different folder do not defeat the problem. Is this going to be fixed by Microsoft some time soon? Kim. "Michael in CA" wrote in message ... My client has a a computer that receives the message "Publisher Cannot Open the File" 1) All other client computers on the network can open Publisher files just fine from network resource (SBS 2003R2) 2) Computer with issue has been completely reformatted and fully patched with same result (Publisher Cannot Open the File). Copying files to local desktop does not resolve issue either. 3) I applied hotfix from kb972566. No luck. 4) Tried registry change of "PromptForBadFiles". No Luck -- Michael, Microsoft Small Business Specialist |
#8
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Publisher Cannot Open the File
Here are some clarifications and responses to suggestions:
This is Publisher 2007 (thus the reason I applied the hotfix after installing SP2) I am using Trend Micro Worry Free Business 6.0 (not Norton) I have copied files to the desktop from the network, I have given full administrative rights to the user with "Full Control" to the files as well with no success. I will try office diagnostics next, but the fact this was a completely reformatted machine (due specifically to this issue) leaves me little hope. -- Michael, Microsoft Small Business Specialist "Mary Sauer" wrote: Michael has Publisher 2003. What version Publisher do you have? If you have 2007: Did you install the hotfix after you installed the Service Pack? Have you tried Office Diagnostics in the Help menu? -- Mary Sauer http://msauer.mvps.org/ "KB" wrote in message ... Michael - I have exactly the same problem - I have taken ALL of the steps listed and still receive the same "Publisher cannot open the file" error. I can, however, open the file from Publisher 2003 but saving with a different name or in a different folder do not defeat the problem. Is this going to be fixed by Microsoft some time soon? Kim. "Michael in CA" wrote in message ... My client has a a computer that receives the message "Publisher Cannot Open the File" 1) All other client computers on the network can open Publisher files just fine from network resource (SBS 2003R2) 2) Computer with issue has been completely reformatted and fully patched with same result (Publisher Cannot Open the File). Copying files to local desktop does not resolve issue either. 3) I applied hotfix from kb972566. No luck. 4) Tried registry change of "PromptForBadFiles". No Luck -- Michael, Microsoft Small Business Specialist |
#9
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Publisher Cannot Open the File
"Michael in CA" wrote: Here are some clarifications and responses to suggestions: This is Publisher 2007 (thus the reason I applied the hotfix after installing SP2) I am using Trend Micro Worry Free Business 6.0 (not Norton) I have copied files to the desktop from the network, I have given full administrative rights to the user with "Full Control" to the files as well with no success. I will try office diagnostics next, but the fact this was a completely reformatted machine (due specifically to this issue) leaves me little hope. -- Michael, Microsoft Small Business Specialist "Mary Sauer" wrote: Michael has Publisher 2003. What version Publisher do you have? If you have 2007: Did you install the hotfix after you installed the Service Pack? Have you tried Office Diagnostics in the Help menu? -- Mary Sauer http://msauer.mvps.org/ "KB" wrote in message ... Michael - I have exactly the same problem - I have taken ALL of the steps listed and still receive the same "Publisher cannot open the file" error. I can, however, open the file from Publisher 2003 but saving with a different name or in a different folder do not defeat the problem. Is this going to be fixed by Microsoft some time soon? Kim. "Michael in CA" wrote in message ... My client has a a computer that receives the message "Publisher Cannot Open the File" 1) All other client computers on the network can open Publisher files just fine from network resource (SBS 2003R2) 2) Computer with issue has been completely reformatted and fully patched with same result (Publisher Cannot Open the File). Copying files to local desktop does not resolve issue either. 3) I applied hotfix from kb972566. No luck. 4) Tried registry change of "PromptForBadFiles". No Luck -- Michael, Microsoft Small Business Specialist |
#10
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Publisher Cannot Open the File
I have experienced the same problems after installing Office updates. Have followed the procedures described including running the hotfix with no success. Any further suggestions would be greatly appreciated. "Michael in CA" wrote: Here are some clarifications and responses to suggestions: This is Publisher 2007 (thus the reason I applied the hotfix after installing SP2) I am using Trend Micro Worry Free Business 6.0 (not Norton) I have copied files to the desktop from the network, I have given full administrative rights to the user with "Full Control" to the files as well with no success. I will try office diagnostics next, but the fact this was a completely reformatted machine (due specifically to this issue) leaves me little hope. -- Michael, Microsoft Small Business Specialist "Mary Sauer" wrote: Michael has Publisher 2003. What version Publisher do you have? If you have 2007: Did you install the hotfix after you installed the Service Pack? Have you tried Office Diagnostics in the Help menu? -- Mary Sauer http://msauer.mvps.org/ "KB" wrote in message ... Michael - I have exactly the same problem - I have taken ALL of the steps listed and still receive the same "Publisher cannot open the file" error. I can, however, open the file from Publisher 2003 but saving with a different name or in a different folder do not defeat the problem. Is this going to be fixed by Microsoft some time soon? Kim. "Michael in CA" wrote in message ... My client has a a computer that receives the message "Publisher Cannot Open the File" 1) All other client computers on the network can open Publisher files just fine from network resource (SBS 2003R2) 2) Computer with issue has been completely reformatted and fully patched with same result (Publisher Cannot Open the File). Copying files to local desktop does not resolve issue either. 3) I applied hotfix from kb972566. No luck. 4) Tried registry change of "PromptForBadFiles". No Luck -- Michael, Microsoft Small Business Specialist |
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