Office 2003 on Vista Business with internet application

I have a client using an internet-based document management application. The
site concerned is a "Trusted Site" in IE.

The application opens Word 2003 on the local computer for input, then saves
the data to the remote server.

The problem is that AutoText entries saved in Word during normal use are not
available when Word is opened via the internet application, and AutoText
entries saved whilst at this time are not then available in normal use or
even on later use via the internet application.

It may or not be relevant, but whenever Word is opened via the internet
application no data is shown until the instance of Word is minimised and
restored.

I'm guessing that this is a security measure to partition off the internet
use from the general computer, but it's causing problems for my client's
secretaries.

Can anyone help with this?

Thanks,
Paul

Dear Paul,

Thank you for posting in our Partner Online Technical Community.

Before we go further, please let me know whether the AutoText entries saved
in Word during normal use can be used properly after starting Word program
without using this Internet-based document management application.

If everything is working fine after starting Word program without using
this Internet-based document management application, I think the issue may
be due to that application. The third party application is out of our
community support boundary.

In addition, please let me know the version of Word you are using.

Have a nice day.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------
| From: "PaulLG"
| Subject: Office 2003 on Vista Business with internet application
| Date: Mon, 8 Dec 2008 17:00:55 -0000

|
| I have a client using an internet-based document management application.
The
| site concerned is a "Trusted Site" in IE.
|
| The application opens Word 2003 on the local computer for input, then
saves
| the data to the remote server.
|
| The problem is that AutoText entries saved in Word during normal use are
not
| available when Word is opened via the internet application, and AutoText
| entries saved whilst at this time are not then available in normal use or
| even on later use via the internet application.
|
| It may or not be relevant, but whenever Word is opened via the internet
| application no data is shown until the instance of Word is minimised and
| restored.
|
| I'm guessing that this is a security measure to partition off the
internet
| use from the general computer, but it's causing problems for my client's
| secretaries.
|
| Can anyone help with this?
|
| Thanks,
| Paul
|
|
|
|

Hi Steven,

The client is using Word 2003.

AutoText works as expected when Word is launched through the Start menu.

Could Vista or IE be preventing Word from seeing the user's normal.dot when
Word is launched from the internet-based application? If so, can we alter
this setting?

I understand that 3rd party software is beyond the scope of your support;
it's beyond mine as well. I do have to be sure that the problem does not lie
with my client workstation setup though.

Unfortunately, the 3rd party running the internet-based document management
application is refusing to accept responsibility for this at present, and I
don't want to join them in a game of ping-pong with my client!

Thanks,
Paul

""Steven Du"" wrote in message
...

Dear Paul,

Thank you for posting in our Partner Online Technical Community.

Before we go further, please let me know whether the AutoText entries
saved
in Word during normal use can be used properly after starting Word program
without using this Internet-based document management application.

If everything is working fine after starting Word program without using
this Internet-based document management application, I think the issue may
be due to that application. The third party application is out of our
community support boundary.

In addition, please let me know the version of Word you are using.

Have a nice day.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no
rights.


--------------------
| From: "PaulLG"
| Subject: Office 2003 on Vista Business with internet application
| Date: Mon, 8 Dec 2008 17:00:55 -0000

|
| I have a client using an internet-based document management application.
The
| site concerned is a "Trusted Site" in IE.
|
| The application opens Word 2003 on the local computer for input, then
saves
| the data to the remote server.
|
| The problem is that AutoText entries saved in Word during normal use are
not
| available when Word is opened via the internet application, and AutoText
| entries saved whilst at this time are not then available in normal use
or
| even on later use via the internet application.
|
| It may or not be relevant, but whenever Word is opened via the internet
| application no data is shown until the instance of Word is minimised and
| restored.
|
| I'm guessing that this is a security measure to partition off the
internet
| use from the general computer, but it's causing problems for my client's
| secretaries.
|
| Can anyone help with this?
|
| Thanks,
| Paul
|
|
|
|

Dear Paul,

Generally speaking, Vista or IE will not prevent Word from reading the
user's normal.dot file. As I know, Windows Vista has the high security
level functions such as the UAC feature. We may follow the steps below to
disable it as a test:

Turn off UAC (User Account Control)
=================
1. Click Start. Go to the Search textbox. Type MSCONFIG, and press Enter.
2. Click Tools.
3. Highlight Disable UAC, click Launch.
4. Restart the computer.

I do not think the issue is related to IE because the Word file can be
launched via the Internet application properly.

I think it is possible the issue is due to a design flaw of that Internet
application.

Have a nice day.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------
| From: "PaulLG"
| Subject: Office 2003 on Vista Business with internet application
| Date: Wed, 10 Dec 2008 10:00:42 -0000

|
| Hi Steven,
|
| The client is using Word 2003.
|
| AutoText works as expected when Word is launched through the Start menu.
|
| Could Vista or IE be preventing Word from seeing the user's normal.dot
when
| Word is launched from the internet-based application? If so, can we alter
| this setting?
|
| I understand that 3rd party software is beyond the scope of your support;
| it's beyond mine as well. I do have to be sure that the problem does not
lie
| with my client workstation setup though.
|
| Unfortunately, the 3rd party running the internet-based document
management
| application is refusing to accept responsibility for this at present, and
I
| don't want to join them in a game of ping-pong with my client!
|
| Thanks,
| Paul
|
| ""Steven Du"" wrote in message
| ...
|
| Dear Paul,
|
| Thank you for posting in our Partner Online Technical Community.
|
| Before we go further, please let me know whether the AutoText entries
| saved
| in Word during normal use can be used properly after starting Word
program
| without using this Internet-based document management application.
|
| If everything is working fine after starting Word program without using
| this Internet-based document management application, I think the issue
may
| be due to that application. The third party application is out of our
| community support boundary.
|
| In addition, please let me know the version of Word you are using.
|
| Have a nice day.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
| rights.
|
|
| --------------------
| | From: "PaulLG"
| | Subject: Office 2003 on Vista Business with internet application
| | Date: Mon, 8 Dec 2008 17:00:55 -0000
|
| |
| | I have a client using an internet-based document management
application.
| The
| | site concerned is a "Trusted Site" in IE.
| |
| | The application opens Word 2003 on the local computer for input, then
| saves
| | the data to the remote server.
| |
| | The problem is that AutoText entries saved in Word during normal use
are
| not
| | available when Word is opened via the internet application, and
AutoText
| | entries saved whilst at this time are not then available in normal
use
| or
| | even on later use via the internet application.
| |
| | It may or not be relevant, but whenever Word is opened via the
internet
| | application no data is shown until the instance of Word is minimised
and
| | restored.
| |
| | I'm guessing that this is a security measure to partition off the
| internet
| | use from the general computer, but it's causing problems for my
client's
| | secretaries.
| |
| | Can anyone help with this?
| |
| | Thanks,
| | Paul
| |
| |
| |
| |
|
|
|
|

Hello Paul,

How are you?

We have not heard from you regarding this issue. Please post back here at
your convenience so that we can assist further.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

| From: ("Steven Du")
| Organization: Microsoft
| Date: Thu, 11 Dec 2008 11:24:54 GMT
| Subject: Office 2003 on Vista Business with internet application

|
|
| Dear Paul,
|
| Generally speaking, Vista or IE will not prevent Word from reading the
| user's normal.dot file. As I know, Windows Vista has the high security
| level functions such as the UAC feature. We may follow the steps below to
| disable it as a test:
|
| Turn off UAC (User Account Control)
| =================
| 1. Click Start. Go to the Search textbox. Type MSCONFIG, and press Enter.
| 2. Click Tools.
| 3. Highlight Disable UAC, click Launch.
| 4. Restart the computer.
|
| I do not think the issue is related to IE because the Word file can be
| launched via the Internet application properly.
|
| I think it is possible the issue is due to a design flaw of that Internet
| application.
|
| Have a nice day.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
| | From: "PaulLG"
| | Subject: Office 2003 on Vista Business with internet application
| | Date: Wed, 10 Dec 2008 10:00:42 -0000
|
| |
| | Hi Steven,
| |
| | The client is using Word 2003.
| |
| | AutoText works as expected when Word is launched through the Start menu.
| |
| | Could Vista or IE be preventing Word from seeing the user's normal.dot
| when
| | Word is launched from the internet-based application? If so, can we
alter
| | this setting?
| |
| | I understand that 3rd party software is beyond the scope of your
support;
| | it's beyond mine as well. I do have to be sure that the problem does
not
| lie
| | with my client workstation setup though.
| |
| | Unfortunately, the 3rd party running the internet-based document
| management
| | application is refusing to accept responsibility for this at present,
and
| I
| | don't want to join them in a game of ping-pong with my client!
| |
| | Thanks,
| | Paul
| |
| | ""Steven Du"" wrote in message
| | ...
| |
| | Dear Paul,
| |
| | Thank you for posting in our Partner Online Technical Community.
| |
| | Before we go further, please let me know whether the AutoText entries
| | saved
| | in Word during normal use can be used properly after starting Word
| program
| | without using this Internet-based document management application.
| |
| | If everything is working fine after starting Word program without
using
| | this Internet-based document management application, I think the
issue
| may
| | be due to that application. The third party application is out of our
| | community support boundary.
| |
| | In addition, please let me know the version of Word you are using.
| |
| | Have a nice day.
| |
| | Regards,
| |
| | Steven Du
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your newsreader
so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers no
| | rights.
| |
| |
| | --------------------
| | | From: "PaulLG"
| | | Subject: Office 2003 on Vista Business with internet application
| | | Date: Mon, 8 Dec 2008 17:00:55 -0000
| |
| | |
| | | I have a client using an internet-based document management
| application.
| | The
| | | site concerned is a "Trusted Site" in IE.
| | |
| | | The application opens Word 2003 on the local computer for input,
then
| | saves
| | | the data to the remote server.
| | |
| | | The problem is that AutoText entries saved in Word during normal
use
| are
| | not
| | | available when Word is opened via the internet application, and
| AutoText
| | | entries saved whilst at this time are not then available in normal
| use
| | or
| | | even on later use via the internet application.
| | |
| | | It may or not be relevant, but whenever Word is opened via the
| internet
| | | application no data is shown until the instance of Word is
minimised
| and
| | | restored.
| | |
| | | I'm guessing that this is a security measure to partition off the
| | internet
| | | use from the general computer, but it's causing problems for my
| client's
| | | secretaries.
| | |
| | | Can anyone help with this?
| | |
| | | Thanks,
| | | Paul
| | |
| | |
| | |
| | |
| |
| |
| |
| |
|
|