Windows cannot print due to a problem with the current printer set

Dear Matt,

Thank you for your valuable feedback that the cause of our issue is at the
network printer side. If you have further questions, please feel free to
post in the community.

Have a nice day.

Best regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
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--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Wed, 4 Feb 2009 00:17:03 -0800

| Steven,
|
| I think I may have resolved the problem. On the x64 machines that were
| experiencing the problem, I removed the network printers and reconnected
them
| using local ports.
|
| They all seem to be working now.
|
| Thanks for your help,
| Matt
|
| "Mattps" wrote:
|
| Thanks Steven,
|
|
| I think I must be going blind as I can't find "Show hotfixes for all
| platforms and languages" on the download page. I will try SP2 but to my
| knowledge it is already installed.
|
| I'll keep you posted.
|
| Matt
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| Please expand "Show hotfixes for all platforms and languages" on the
hotfix
| download page to find the x64 version.
|
| In addition, that hotfix is also included in Windows XP Service Pack
2 x64
| edition and we may download it from the link below:
|
| Service Pack 2 for Windows XP Professional, x64 Edition
|
http://www.microsoft.com/downloads/d...6C0-6283-44C3-
| BB84-B2F0315B2AE6&displaylang=en
|
| Have a nice day.
|
| Best regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
|
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the current
| printer
| | Date: Thu, 29 Jan 2009 01:49:01 -0800
|
| |
| | I have found a hotfix, on the Microsoft site that appears to
address the
| | problem I am experiencing: http://support.microsoft.com/kb/873396
| |
| | However, from the list of hotifixes available x64 does not appear
to be
| | catered for? Does anyone know where I can get this hotfix?
| |
| | "Mattps" wrote:
| |
| | Hi Steven,
| |
| | I'm afraid that this is still happening.
| |
| | Kind regards,
| | Matt
| |
| | "Mattps" wrote:
| |
| | Client OS: XP Pro x64
| | Office 2007 Professional Plus
| |
| | All updates applied. I get this error message on an
intermittent
| basis when
| | I try and print from Word 2007, Excel does the same but gives a
| slight
| | different error message. When the problem occurs I can still
print to
| the
| | same network printer from Wordpad or Notepad.
| | Approx 30+ users can still use the same printer when the error
occurs.
| |
| | A reboot temporarily cures the problem. The Workstation in
questions
| has
| | been wiped and rebuilt using the manufacturer's recovery media
and
| Office
| | 2007 reinstalled using a download from the Microsoft EOpen site.
| |
| | Problem is still occuring though. Any help would be gratefully
| received.
| |
|
|
|