Windows cannot print due to a problem with the current printer set

Thanks Steven,

HP was my first port of call and they have already passed the back to MS.

Matt

""Steven Du"" wrote:


Dear Matt,

According the following error message, our issue seems to be due to the
network connection or the printer driver.

"Your file could not be printed due to an error on \\gmd-dc1\prn0?-? on 1.
There are several possible reasons:

There may not be enough memory available, try closing files and programs
you aren't using. If you use a network printer for printing, there may be a
problem with the network connection or the printer driver. The may be loose
cables or a bad connection between your computer and printer."

Since the file can be printed in Word program successfully and Excel
program printed files properly later, I do not think there are problems at
the Office 2007 side. In the meantime, Office 2007 and Windows XP system
have been reinstalled. Therefore, all corrupted components should have been
repaired.

In addition, I found the following article for your reference. Though this
article does not refer to Office 2007 and the HP printer Colour LaserJet
9500MFP, it is possible that there is a problem with the HP printer driver
and we may need to contact the HP support at same time:

You receive "Out of memory" error messages when you run Office 2000 programs
http://support.microsoft.com/?scid=kb;EN-US;Q218864

On the other hand, we need to tourbleshoot the network connection side as
well. Is it convenient for you to move the problematic computer to a new
environment and install another printer instead of the HP printer?

Since the issue is intermittant, it may be better to submit a new case from
the link below to continue troubleshooting this unusual issue:

http://support.microsoft.com/oas/def...61&gprid=29933
6

Have a nice day.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Wed, 26 Nov 2008 08:18:07 -0800

|
| I'm not sure if this helps or makes this worse. The user has just told me
| that on occasion he also gets a message in the bottom right hand corner
of
| Excel that says "Opening filename, pres Esc to Cancel", when he double
| clicks on an XLSX file. It doesn't happen all the time and useally sorts
| itself out.
|
|
| "Mattps" wrote:
|
| Steven,
|
| That is correct. I have just witnessed another printer error on the
same
| machine. The user was trying to print a worksheet. When clickin on the
print
| button in Excel, the following error was displayed:
|
| "Your file could not be printed due to an error on \\gmd-dc1\prn0â–¡ on
1.
| There are several possible reasons:
|
| There may not be enough memory available, try closing files and
programs you
| aren't using.
| If you use a network printer for printing, there may be a problem with
the
| network conenction or the printer driver.
| The may be loose cables or a bad connection between you computer and
printer."
|
| With this error message still open I was able to open Microsoft Word
and
| print another document successfully. I closed word and tried resending
the
| worksheet to the printer, which was successful also.
|
| Regards,
| Matt
|
|
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| For your reference, here is a summary of the key points of the post
for
| your records:
|
| * Issue Description:
| There are some errors appearing when printing in Word 2007 and Excel
2007.
| The error does not occur when printing in Wordpad or Notepad.
|
| * Performed steps:
| Start Word with "Winword /a" command.
| Delete Word data key.
| Reinstall Office 2007 Professional Plus.
| Reinstall the HP printer driver.
| Reinstall Windows XP 64 bit.
| Perform a Clean boot.
| Check the Group Policy.
|
| If there is any missing, please feel free to let me know.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
|
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the current
| printer
| | Date: Mon, 24 Nov 2008 00:13:02 -0800
|
| |
| | Hi Steven,
| |
| | I followed that kb last week and uninstalled/re-installed office. I
can
| help
| | with the GPO questions as I am the administrator.
| |
| | Kind regards,
| | Matt
| |
| | ""Steven Du"" wrote:
| |
| |
| | Dear Matt,
| |
| | After checking the HP driver link, I think you have reinstalled
the HP
| | printer driver by running the file
HP_CLJ_9500_Installer_English.exe
| (89
| | MB) and it is for Windows XP 64 bit.
| |
| | Based on the current situation, please let me know whether the
error
| | remains in the Clean Boot mode and whether you have performed the
steps
| in
| | the following
| | article to uninstall Office 2007 and then reinstall it:
| |
| | How to uninstall the 2007 Office system if you cannot uninstall
it by
| using
| | the "Add or Remove Programs" feature
| | http://support.microsoft.com/default...b;EN-US;928218
| |
| | In addition, it is necessary for us to contact your network
| administrator
| | to check whether there is a group policy preventing Office
programs
| from
| | accessing the printer properly.
| |
| | Have a nice day.
| |
| | Regards,
| |
| | Steven Du
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers
no
| rights.
| |
| |
| | --------------------
| |
| | | From: =?Utf-8?B?TWF0dHBz?=
| | | Subject: Windows cannot print due to a problem with the
current
| | printer
| | | Date: Fri, 21 Nov 2008 01:06:01 -0800
| |
| | |
| | | Hi Steven,
| | |
| | | The driver I have downloaded is
| | |
| |
|
http://h20000.www2.hp.com/bizsupport....jsp?lang=en&c
| |
|
c=us&prodNameId=236248&prodTypeId=18972&prodSeries Id=212667&swLang=8&taskId=
| | 135&swEnvOID=1005
| | |
| | | The error has occured without any thirdparty printers
installed. I
| will
| | try
| | | a clean boot and see how we get on.
| | |
| | | Kind regards,
| | | Matt
| | |
| | |
| | | ""Steven Du"" wrote:
| | |
| | |
| | | Dear Matt,
| | |
| | | From your description, I understand that you have reinstalled
HP
| Colour
| | | LaserJet 9500MFP printer driver from the HP website. Please
let me
| know
| | | whether you downloaded it from the link below:
| | |
| | |
| |
|
http://h20000.www2.hp.com/bizsupport...iption.jsp?lan
| | |
| |
|
g=en&cc=us&prodTypeId=18972&prodSeriesId=212667&pr odNameId=236248&swEnvOID=1
| | | 026&swLang=8&mode=2&taskId=135&swItem=ds-26467-1
| | |
| | | Please Note: The third-party website discussed here is
manufactured
| by
| | a
| | | company that is independent of Microsoft. We make no
warranty,
| implied
| | or
| | | otherwise, regarding this website's performance or
reliability.
| | |
| | | In the meantime, please let me know whether the error occurs
after
| we
| | use
| | | another printer.
| | |
| | | On the other hand, I recommend we perform a Clean Boot on
Windows
| XP
| | system:
| | |
| | | This method will help us determine if this issue is caused by
a
| loading
| | | program or service. Please perform the following steps:
| | |
| | | a. Click Start and click Run, type "msconfig" in the Run box

Dear Matt,

I understand that the HP support has passed you to Microsoft. However, if
the issue remains after performing all troubleshooting steps I provided, it
is possible that the cause of our issue is still at the hardware device
side.

After searching in our internal database, I found the following articles
and we may perform steps in them:

How to troubleshoot problems that you may experience when you try to print
to a local printer by using Office programs in Windows XP
http://support.microsoft.com/kb/870622/

Advanced troubleshooting for when you cannot print in Windows XP
http://support.microsoft.com/kb/314085/

You receive an error message if you try to print a document on Windows
2000-based and Windows XP-based computers
http://support.microsoft.com/kb/873396/

Have a nice day.

Best regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.



--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Fri, 28 Nov 2008 02:14:01 -0800

| Thanks Steven,
|
| HP was my first port of call and they have already passed the back to MS.
|
| Matt
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| According the following error message, our issue seems to be due to the
| network connection or the printer driver.
|
| "Your file could not be printed due to an error on \\gmd-dc1\prn0?-? on
1.
| There are several possible reasons:
|
| There may not be enough memory available, try closing files and
programs
| you aren't using. If you use a network printer for printing, there may
be a
| problem with the network connection or the printer driver. The may be
loose
| cables or a bad connection between your computer and printer."
|
| Since the file can be printed in Word program successfully and Excel
| program printed files properly later, I do not think there are problems
at
| the Office 2007 side. In the meantime, Office 2007 and Windows XP
system
| have been reinstalled. Therefore, all corrupted components should have
been
| repaired.
|
| In addition, I found the following article for your reference. Though
this
| article does not refer to Office 2007 and the HP printer Colour
LaserJet
| 9500MFP, it is possible that there is a problem with the HP printer
driver
| and we may need to contact the HP support at same time:
|
| You receive "Out of memory" error messages when you run Office 2000
programs
| http://support.microsoft.com/?scid=kb;EN-US;Q218864
|
| On the other hand, we need to tourbleshoot the network connection side
as
| well. Is it convenient for you to move the problematic computer to a
new
| environment and install another printer instead of the HP printer?
|
| Since the issue is intermittant, it may be better to submit a new case
from
| the link below to continue troubleshooting this unusual issue:
|
|
http://support.microsoft.com/oas/def...61&gprid=29933
| 6
|
| Have a nice day.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
|
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the current
| printer
| | Date: Wed, 26 Nov 2008 08:18:07 -0800
|
| |
| | I'm not sure if this helps or makes this worse. The user has just
told me
| | that on occasion he also gets a message in the bottom right hand
corner
| of
| | Excel that says "Opening filename, pres Esc to Cancel", when he
double
| | clicks on an XLSX file. It doesn't happen all the time and useally
sorts
| | itself out.
| |
| |
| | "Mattps" wrote:
| |
| | Steven,
| |
| | That is correct. I have just witnessed another printer error on the
| same
| | machine. The user was trying to print a worksheet. When clickin on
the
| print
| | button in Excel, the following error was displayed:
| |
| | "Your file could not be printed due to an error on
\\gmd-dc1\prn0â–¡ on
| 1.
| | There are several possible reasons:
| |
| | There may not be enough memory available, try closing files and
| programs you
| | aren't using.
| | If you use a network printer for printing, there may be a problem
with
| the
| | network conenction or the printer driver.
| | The may be loose cables or a bad connection between you computer
and
| printer."
| |
| | With this error message still open I was able to open Microsoft
Word
| and
| | print another document successfully. I closed word and tried
resending
| the
| | worksheet to the printer, which was successful also.
| |
| | Regards,
| | Matt
| |
| |
| |
| | ""Steven Du"" wrote:
| |
| |
| | Dear Matt,
| |
| | For your reference, here is a summary of the key points of the
post
| for
| | your records:
| |
| | * Issue Description:
| | There are some errors appearing when printing in Word 2007 and
Excel
| 2007.
| | The error does not occur when printing in Wordpad or Notepad.
| |
| | * Performed steps:
| | Start Word with "Winword /a" command.
| | Delete Word data key.
| | Reinstall Office 2007 Professional Plus.
| | Reinstall the HP printer driver.
| | Reinstall Windows XP 64 bit.
| | Perform a Clean boot.
| | Check the Group Policy.
| |
| | If there is any missing, please feel free to let me know.
| |
| | Regards,
| |
| | Steven Du
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers
no
| rights.
| |
| |
| | --------------------
| |
| | | From: =?Utf-8?B?TWF0dHBz?=
| | | Subject: Windows cannot print due to a problem with the
current
| | printer
| | | Date: Mon, 24 Nov 2008 00:13:02 -0800
| |
| | |
| | | Hi Steven,
| | |
| | | I followed that kb last week and uninstalled/re-installed
office. I
| can
| | help
| | | with the GPO questions as I am the administrator.
| | |
| | | Kind regards,
| | | Matt
| | |
| | | ""Steven Du"" wrote:
| | |
| | |
| | | Dear Matt,
| | |
| | | After checking the HP driver link, I think you have
reinstalled
| the HP
| | | printer driver by running the file
| HP_CLJ_9500_Installer_English.exe
| | (89
| | | MB) and it is for Windows XP 64 bit.
| | |
| | | Based on the current situation, please let me know whether
the
| error
| | | remains in the Clean Boot mode and whether you have performed
the
| steps
| | in
| | | the following
| | | article to uninstall Office 2007 and then reinstall it:
| | |
| | | How to uninstall the 2007 Office system if you cannot
uninstall
| it by
| | using
| | | the "Add or Remove Programs" feature
| | | http://support.microsoft.com/default...b;EN-US;928218
| | |
| | | In addition, it is necessary for us to contact your network
| | administrator
| | | to check whether there is a group policy preventing Office
| programs
| | from
| | | accessing the printer properly.
| | |
| | | Have a nice day.
| | |
| | | Regards,
| | |
| | | Steven Du
| | |
| | | Microsoft Online Support
| | | Microsoft Global Technical Support Center
| | |
| | | Get Secure! - www.microsoft.com/security
| | | ================================================== ==
| | | When responding to posts, please "Reply to Group" via your
| newsreader
| | so
| | | that others may learn and benefit from your issue.
| | | ================================================== ==
| | | This posting is provided "AS IS" with no warranties, and
confers
| no
| | rights.
| | |
| | |
| | | --------------------
| | |
| | | | From: =?Utf-8?B?TWF0dHBz?=
| | | | Subject: Windows cannot print due to a problem with the
| current
| | | printer
| | | | Date: Fri, 21 Nov 2008 01:06:01 -0800
| | |
| | | |
| | | | Hi Steven,
| | | |
| | | | The driver I have downloaded is
| | | |
| | |
| |
|
http://h20000.www2.hp.com/bizsupport....jsp?lang=en&c
| | |
| |
|
c=us&prodNameId=236248&prodTypeId=18972&prodSeries Id=212667&swLang=8&taskId=
| | | 135&swEnvOID=1005
| | | |
| | | | The error has occured without any thirdparty printers
| installed. I
| | will
| | | try
| | | | a clean boot and see how we get on.
| | | |
| | | | Kind regards,
| | | | Matt
| | | |
| | | |
| | | | ""Steven Du"" wrote:
| | | |
| | | |
| | | | Dear Matt,
| | | |
| | | | From your description, I understand that you have
reinstalled
| HP
| | Colour
| | | | LaserJet 9500MFP printer driver from the HP website.
Please
| let me
| | know
| | | | whether you downloaded it from the link below:
| | | |
| | | |
| | |
| |
|
http://h20000.www2.hp.com/bizsupport...iption.jsp?lan
| | | |
| | |
| |
|
g=en&cc=us&prodTypeId=18972&prodSeriesId=212667&pr odNameId=236248&swEnvOID=1
| | | | 026&swLang=8&mode=2&taskId=135&swItem=ds-26467-1
| | | |
| | | | Please Note: The third-party website discussed here is
| manufactured
| | by
| | | a
| | | | company that is independent of Microsoft. We make no
| warranty,
| | implied
| | | or
| | | | otherwise, regarding this website's performance or
| reliability.
| | | |
| | | | In the meantime, please let me know whether the error
occurs
| after
| | we
| | | use
| | | | another printer.
| | | |
| | | | On the other hand, I recommend we perform a Clean Boot on
| Windows
| | XP
| | | system:
| | | |
| | | | This method will help us determine if this issue is
caused by
| a
| | loading
| | | | program or service. Please perform the following steps:
| | | |
| | | | a. Click Start and click Run, type "msconfig" in the Run
box
|

Hello Matt,

How are you?

This is a quick note to check whether there is any further I can help. If
so, please feel free to post back.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

| From: ("Steven Du")
| Organization: Microsoft
| Date: Tue, 02 Dec 2008 06:54:33 GMT
| Subject: Windows cannot print due to a problem with the current
printer
|
|
|
| Dear Matt,
|
| I understand that the HP support has passed you to Microsoft. However, if
| the issue remains after performing all troubleshooting steps I provided,
it
| is possible that the cause of our issue is still at the hardware device
| side.
|
| After searching in our internal database, I found the following articles
| and we may perform steps in them:
|
| How to troubleshoot problems that you may experience when you try to
print
| to a local printer by using Office programs in Windows XP
| http://support.microsoft.com/kb/870622/
|
| Advanced troubleshooting for when you cannot print in Windows XP
| http://support.microsoft.com/kb/314085/
|
| You receive an error message if you try to print a document on Windows
| 2000-based and Windows XP-based computers
| http://support.microsoft.com/kb/873396/
|
| Have a nice day.
|
| Best regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
|
| --------------------
|
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the current
| printer
| | Date: Fri, 28 Nov 2008 02:14:01 -0800
|
| | Thanks Steven,
| |
| | HP was my first port of call and they have already passed the back to
MS.
| |
| | Matt
| |
| | ""Steven Du"" wrote:
| |
| |
| | Dear Matt,
| |
| | According the following error message, our issue seems to be due to
the
| | network connection or the printer driver.
| |
| | "Your file could not be printed due to an error on \\gmd-dc1\prn0?-?
on
| 1.
| | There are several possible reasons:
| |
| | There may not be enough memory available, try closing files and
| programs
| | you aren't using. If you use a network printer for printing, there
may
| be a
| | problem with the network connection or the printer driver. The may be
| loose
| | cables or a bad connection between your computer and printer."
| |
| | Since the file can be printed in Word program successfully and Excel
| | program printed files properly later, I do not think there are
problems
| at
| | the Office 2007 side. In the meantime, Office 2007 and Windows XP
| system
| | have been reinstalled. Therefore, all corrupted components should
have
| been
| | repaired.
| |
| | In addition, I found the following article for your reference. Though
| this
| | article does not refer to Office 2007 and the HP printer Colour
| LaserJet
| | 9500MFP, it is possible that there is a problem with the HP printer
| driver
| | and we may need to contact the HP support at same time:
| |
| | You receive "Out of memory" error messages when you run Office 2000
| programs
| | http://support.microsoft.com/?scid=kb;EN-US;Q218864
| |
| | On the other hand, we need to tourbleshoot the network connection
side
| as
| | well. Is it convenient for you to move the problematic computer to a
| new
| | environment and install another printer instead of the HP printer?
| |
| | Since the issue is intermittant, it may be better to submit a new
case
| from
| | the link below to continue troubleshooting this unusual issue:
| |
| |
|
http://support.microsoft.com/oas/def...61&gprid=29933
| | 6
| |
| | Have a nice day.
| |
| | Regards,
| |
| | Steven Du
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your newsreader
| so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| |
| | --------------------
| |
| | | From: =?Utf-8?B?TWF0dHBz?=
| | | Subject: Windows cannot print due to a problem with the current
| | printer
| | | Date: Wed, 26 Nov 2008 08:18:07 -0800
| |
| | |
| | | I'm not sure if this helps or makes this worse. The user has just
| told me
| | | that on occasion he also gets a message in the bottom right hand
| corner
| | of
| | | Excel that says "Opening filename, pres Esc to Cancel", when he
| double
| | | clicks on an XLSX file. It doesn't happen all the time and useally
| sorts
| | | itself out.
| | |
| | |
| | | "Mattps" wrote:
| | |
| | | Steven,
| | |
| | | That is correct. I have just witnessed another printer error on
the
| | same
| | | machine. The user was trying to print a worksheet. When clickin
on
| the
| | print
| | | button in Excel, the following error was displayed:
| | |
| | | "Your file could not be printed due to an error on
| \\gmd-dc1\prn0â–¡ on
| | 1.
| | | There are several possible reasons:
| | |
| | | There may not be enough memory available, try closing files and
| | programs you
| | | aren't using.
| | | If you use a network printer for printing, there may be a problem
| with
| | the
| | | network conenction or the printer driver.
| | | The may be loose cables or a bad connection between you computer
| and
| | printer."
| | |
| | | With this error message still open I was able to open Microsoft
| Word
| | and
| | | print another document successfully. I closed word and tried
| resending
| | the
| | | worksheet to the printer, which was successful also.
| | |
| | | Regards,
| | | Matt
| | |
| | |
| | |
| | | ""Steven Du"" wrote:
| | |
| | |
| | | Dear Matt,
| | |
| | | For your reference, here is a summary of the key points of the
| post
| | for
| | | your records:
| | |
| | | * Issue Description:
| | | There are some errors appearing when printing in Word 2007 and
| Excel
| | 2007.
| | | The error does not occur when printing in Wordpad or Notepad.
| | |
| | | * Performed steps:
| | | Start Word with "Winword /a" command.
| | | Delete Word data key.
| | | Reinstall Office 2007 Professional Plus.
| | | Reinstall the HP printer driver.
| | | Reinstall Windows XP 64 bit.
| | | Perform a Clean boot.
| | | Check the Group Policy.
| | |
| | | If there is any missing, please feel free to let me know.
| | |
| | | Regards,
| | |
| | | Steven Du
| | |
| | | Microsoft Online Support
| | | Microsoft Global Technical Support Center
| | |
| | | Get Secure! - www.microsoft.com/security
| | | ================================================== ==
| | | When responding to posts, please "Reply to Group" via your
| newsreader
| | so
| | | that others may learn and benefit from your issue.
| | | ================================================== ==
| | | This posting is provided "AS IS" with no warranties, and
confers
| no
| | rights.
| | |
| | |
| | | --------------------
| | |
| | | | From: =?Utf-8?B?TWF0dHBz?=
| | | | Subject: Windows cannot print due to a problem with the
| current
| | | printer
| | | | Date: Mon, 24 Nov 2008 00:13:02 -0800
| | |
| | | |
| | | | Hi Steven,
| | | |
| | | | I followed that kb last week and uninstalled/re-installed
| office. I
| | can
| | | help
| | | | with the GPO questions as I am the administrator.
| | | |
| | | | Kind regards,
| | | | Matt
| | | |
| | | | ""Steven Du"" wrote:
| | | |
| | | |
| | | | Dear Matt,
| | | |
| | | | After checking the HP driver link, I think you have
| reinstalled
| | the HP
| | | | printer driver by running the file
| | HP_CLJ_9500_Installer_English.exe
| | | (89
| | | | MB) and it is for Windows XP 64 bit.
| | | |
| | | | Based on the current situation, please let me know whether
| the
| | error
| | | | remains in the Clean Boot mode and whether you have
performed
| the
| | steps
| | | in
| | | | the following
| | | | article to uninstall Office 2007 and then reinstall it:
| | | |
| | | | How to uninstall the 2007 Office system if you cannot
| uninstall
| | it by
| | | using
| | | | the "Add or Remove Programs" feature
| | | |
http://support.microsoft.com/default...b;EN-US;928218
| | | |
| | | | In addition, it is necessary for us to contact your network
| | | administrator
| | | | to check whether there is a group policy preventing Office
| | programs
| | | from
| | | | accessing the printer properly.
| | | |
| | | | Have a nice day.
| | | |
| | | | Regards,
| | | |
| | | | Steven Du
| | | |
| | | | Microsoft Online Support
| | | | Microsoft Global Technical Support Center
| | | |
| | | | Get Secure! - www.microsoft.com/security
| | | | ================================================== ==
| | | | When responding to posts, please "Reply to Group" via your
| | newsreader
| | | so
| | | | that others may learn and benefit from your issue.
| | | | ================================================== ==
| | | | This posting is provided "AS IS" with no warranties, and
| confers
| | no
| | | rights.
| | | |
| | | |
| | | | --------------------
| | | |
| | | | | From: =?Utf-8?B?TWF0dHBz?=

| | | | | Subject: Windows cannot print due to a problem with
the
| | current
| | | | printer
| | | | | Date: Fri, 21 Nov 2008 01:06:01 -0800
| | | |
| | | | |
| | | | | Hi Steven,
| | | | |
| | | | | The driver I have downloaded is
| | | | |
| | | |
| | |
| |
|
http://h20000.www2.hp.com/bizsupport....jsp?lang=en&c
| | | |
| | |
| |
|
c=us&prodNameId=236248&prodTypeId=18972&prodSeries Id=212667&swLang=8&taskId=
| | | | 135&swEnvOID=1005
| | | | |
| | | | | The error has occured without any thirdparty printers
| | installed. I
| | | will
| | | | try
| | | | | a clean boot and see how we get on.
| | | | |
| | | | | Kind regards,
| | | | | Matt
| | | | |
| | | | |
| | | | | ""Steven Du"" wrote:
| | | | |
| | | | |
| | | | | Dear Matt,
| | | | |
| | | | | From your description, I understand that you have
| reinstalled
| | HP
| | | Colour
| | | | | LaserJet 9500MFP printer driver from the HP website.
| Please
| | let me
| | | know
| | | | | whether you downloaded it from the link below:
| | | | |
| | | | |
| | | |
| | |
| |
|
http://h20000.www2.hp.com/bizsupport...iption.jsp?lan
| | | | |
| | | |
| | |
| |
|
g=en&cc=us&prodTypeId=18972&prodSeriesId=212667&pr odNameId=236248&swEnvOID=1
| | | | | 026&swLang=8&mode=2&taskId=135&swItem=ds-26467-1
| | | | |
| | | | | Please Note: The third-party website discussed here is
| | manufactured
| | | by
| | | | a
| | | | | company that is independent of Microsoft. We make no
| | warranty,
| | | implied
| | | | or
| | | | | otherwise, regarding this website's performance or
| | reliability.
| | | | |
| | | | | In the meantime, please let me know whether the error
| occurs
| | after
| | | we
| | | | use
| | | | | another printer.
| | | | |
| | | | | On the other hand, I recommend we perform a Clean Boot
on
| | Windows
| | | XP
| | | | system:
| | | | |
| | | | | This method will help us determine if this issue is
| caused by
| | a
| | | loading
| | | | | program or service. Please perform the following steps:
| | | | |
| | | | | a. Click Start and click Run, type "msconfig" in the
Run
| box
| |
|
|

--
Ken Vahrenhold


"Mattps" wrote:

Client OS: XP Pro x64
Office 2007 Professional Plus

All updates applied. I get this error message on an intermittent basis when
I try and print from Word 2007, Excel does the same but gives a slight
different error message. When the problem occurs I can still print to the
same network printer from Wordpad or Notepad.
Approx 30+ users can still use the same printer when the error occurs.

A reboot temporarily cures the problem. The Workstation in questions has
been wiped and rebuilt using the manufacturer's recovery media and Office
2007 reinstalled using a download from the Microsoft EOpen site.

Problem is still occuring though. Any help would be gratefully received.

Hi Steven,

I'm afraid that this is still happening.

Kind regards,
Matt

"Mattps" wrote:

Client OS: XP Pro x64
Office 2007 Professional Plus

All updates applied. I get this error message on an intermittent basis when
I try and print from Word 2007, Excel does the same but gives a slight
different error message. When the problem occurs I can still print to the
same network printer from Wordpad or Notepad.
Approx 30+ users can still use the same printer when the error occurs.

A reboot temporarily cures the problem. The Workstation in questions has
been wiped and rebuilt using the manufacturer's recovery media and Office
2007 reinstalled using a download from the Microsoft EOpen site.

Problem is still occuring though. Any help would be gratefully received.

I have found a hotfix, on the Microsoft site that appears to address the
problem I am experiencing: http://support.microsoft.com/kb/873396

However, from the list of hotifixes available x64 does not appear to be
catered for? Does anyone know where I can get this hotfix?

"Mattps" wrote:

Hi Steven,

I'm afraid that this is still happening.

Kind regards,
Matt

"Mattps" wrote:

Client OS: XP Pro x64
Office 2007 Professional Plus

All updates applied. I get this error message on an intermittent basis when
I try and print from Word 2007, Excel does the same but gives a slight
different error message. When the problem occurs I can still print to the
same network printer from Wordpad or Notepad.
Approx 30+ users can still use the same printer when the error occurs.

A reboot temporarily cures the problem. The Workstation in questions has
been wiped and rebuilt using the manufacturer's recovery media and Office
2007 reinstalled using a download from the Microsoft EOpen site.

Problem is still occuring though. Any help would be gratefully received.

Dear Matt,

Please expand "Show hotfixes for all platforms and languages" on the hotfix
download page to find the x64 version.

In addition, that hotfix is also included in Windows XP Service Pack 2 x64
edition and we may download it from the link below:

Service Pack 2 for Windows XP Professional, x64 Edition
http://www.microsoft.com/downloads/d...6C0-6283-44C3-
BB84-B2F0315B2AE6&displaylang=en

Have a nice day.

Best regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Thu, 29 Jan 2009 01:49:01 -0800

|
| I have found a hotfix, on the Microsoft site that appears to address the
| problem I am experiencing: http://support.microsoft.com/kb/873396
|
| However, from the list of hotifixes available x64 does not appear to be
| catered for? Does anyone know where I can get this hotfix?
|
| "Mattps" wrote:
|
| Hi Steven,
|
| I'm afraid that this is still happening.
|
| Kind regards,
| Matt
|
| "Mattps" wrote:
|
| Client OS: XP Pro x64
| Office 2007 Professional Plus
|
| All updates applied. I get this error message on an intermittent
basis when
| I try and print from Word 2007, Excel does the same but gives a
slight
| different error message. When the problem occurs I can still print to
the
| same network printer from Wordpad or Notepad.
| Approx 30+ users can still use the same printer when the error occurs.
|
| A reboot temporarily cures the problem. The Workstation in questions
has
| been wiped and rebuilt using the manufacturer's recovery media and
Office
| 2007 reinstalled using a download from the Microsoft EOpen site.
|
| Problem is still occuring though. Any help would be gratefully
received.
|

Thanks Steven,


I think I must be going blind as I can't find "Show hotfixes for all
platforms and languages" on the download page. I will try SP2 but to my
knowledge it is already installed.

I'll keep you posted.

Matt

""Steven Du"" wrote:


Dear Matt,

Please expand "Show hotfixes for all platforms and languages" on the hotfix
download page to find the x64 version.

In addition, that hotfix is also included in Windows XP Service Pack 2 x64
edition and we may download it from the link below:

Service Pack 2 for Windows XP Professional, x64 Edition
http://www.microsoft.com/downloads/d...6C0-6283-44C3-
BB84-B2F0315B2AE6&displaylang=en

Have a nice day.

Best regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Thu, 29 Jan 2009 01:49:01 -0800

|
| I have found a hotfix, on the Microsoft site that appears to address the
| problem I am experiencing: http://support.microsoft.com/kb/873396
|
| However, from the list of hotifixes available x64 does not appear to be
| catered for? Does anyone know where I can get this hotfix?
|
| "Mattps" wrote:
|
| Hi Steven,
|
| I'm afraid that this is still happening.
|
| Kind regards,
| Matt
|
| "Mattps" wrote:
|
| Client OS: XP Pro x64
| Office 2007 Professional Plus
|
| All updates applied. I get this error message on an intermittent
basis when
| I try and print from Word 2007, Excel does the same but gives a
slight
| different error message. When the problem occurs I can still print to
the
| same network printer from Wordpad or Notepad.
| Approx 30+ users can still use the same printer when the error occurs.
|
| A reboot temporarily cures the problem. The Workstation in questions
has
| been wiped and rebuilt using the manufacturer's recovery media and
Office
| 2007 reinstalled using a download from the Microsoft EOpen site.
|
| Problem is still occuring though. Any help would be gratefully
received.
|

Dear Matt,

To find out the root cause of this issue we may need to analyze memory
dumps, this work has to be done by contacting Microsoft Product Support
Services. Therefore, we probably will not be able to resolve the issue
through the newsgroups. If the issue is urgent, I recommend that you open a
Support incident with Microsoft Product Support Services so that a
dedicated Support Professional can assist with this case. If you need any
help in this regard, please let me know.

For a complete list of Microsoft Product Support Services phone numbers,
please go to the following address on the World Wide Web:
http://support.microsoft.com/directory/overview.asp

Have a nice day.

Best regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Fri, 14 Nov 2008 01:57:02 -0800

|
| Hi Steven,
|
| We have the error again this morning I'm afraid.
|
| Kind regards,
| Matt
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| Please keep monitoring the issue and let me know the result when it is
| convenient for you. If there is any further I can help, please feel
free to
| post back.
|
| Have a nice day.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
|
| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Thu, 13 Nov 2008 03:34:01 -0800
|
|
| Thank you Steven,
|
| I will try the steps mentioned in the KB. I have already tried
deleting
| the
| Word data key but it had no affect. It does appear to be a corrupted
| document
| as a reboot will cure the problem and the same document can then be
| printed.
| I have renamed the Normal file and will monitor the problem.
|
| Matt
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| From your description, I understand that the print issue occurs
again.
|
| Before we go further, I recommend we perform the steps in the
following
| article to check whether they are helpful or not:
|
| How to troubleshoot printing problems in Word 2007 or in Word 2003
| http://support.microsoft.com/default...b;EN-US;826862
|
| Have a nice day.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your
newsreader so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
| rights.
|
|
| --------------------
|
| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
| printer
| Date: Wed, 12 Nov 2008 04:12:05 -0800
|
|
| Steven,
|
| The error occured this morning. I closed Word and re-ran using the
/a
| switch. The file was opened and I tried to print but get the error
| message.
| I changed the printer to the XPS document writer. Word hangs and
the
| title
| of the print dialog changes to "Not responding".
|
| ""Steven Du"" wrote:
|
|
| Hello Matt,
|
| Thank you for your update.
|
| I understand that the error is intermittent. Please try the steps
I
| provided when it is convenient for you. If you need further
| assistance
| on
| this issue, please feel free to post your questions in the
community.
| We
| are glad to be of assistance.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your
newsreader
| so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers
no
| rights.
|
|
| --------------------
|
| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the
current
| printer
| Date: Thu, 30 Oct 2008 05:12:04 -0700
|
|
| Steven,
|
| Thank you. The error is intermittant, so as soon as it occurs
again
| I
| will
| follow the steps you have outlined. However, if it was a corrupt
| printer
| driver, surely it would affect all the other users using the
same
| printer
| and
| all applications that are trying to print on the troublesome
| workstation.
|
| Matt
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| From your description, I understand that there are some errors
| appearing
| when printing in Word 2007 and Excel 2007. The error does not
| occur
| when
| printing in Wordpad or Notepad. In addition, you have
reinstalled
| Office
| 2007 and Windows XP x64 system.
|
| It is possible that our issue is due to the printer driver or
| third
| party
| add-ins because all corrupted files of Office 2007 or Windows
XP
| should
| have been repaired after reinstalling them. To avoid any
| confusion, I
| recommend we focus on Word 2007 firstly. Please follow the
steps
| below
| to
| troubleshoot the issue:
|
| 1. Click Start menu.
| 2. In the Run box, type: "Winword /a" (without the quotation
| marks).
| Notes: There is a space character between Winword and the
forward
| slash
| (/).
| 3. Press Enter.
| 4. After the Word program is opened, please open a file in
Word
| 2007.
| 5. Please click Print option to check whether the error
appears
| again
| or
| not.
|
| If the error appears again, I assume Office Document Imaging
is
| installed
| on the computer and please follow the steps below:
|
| 6. On the Print settings, under Pinter, please change the
printer
| to
| Office
| Document Image Writer.
| 7. Click OK to check whether the error occurs or not.
|
| If the same error occurs, please also help me to capture a
| screenshot
| of
| the error message:
|
| a. Press the Print Screen key (PrtScn) on your keyboard.
| b. Click the 'Start' menu.
| c. Type 'mspaint' in the Run box and Press Enter.
| d. In the Paint program, click the 'Edit' menu, click 'Paste',
| click
| the
| 'File' menu, and click 'Save'.
| e. The 'Save As' dialogue box will appear. Type a file name in
the
| 'File
| name:' box, for example: 'screenshot'.
| f. Make sure 'JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)' is selected in
the
| 'Save
| as
| type' box, click "Desktop" on the left pane and then click
'Save'.
|
| Please send this saved JPEG file to my email account at
|
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your
| newsreader
| so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and
confers
| no
| rights.
|
|
| --------------------
|
| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the
current
| printer
| set
| Date: Wed, 29 Oct 2008 06:04:01 -0700
|
|
| Client OS: XP Pro x64
| Office 2007 Professional Plus
|
| All updates applied. I get this error message on an
intermittent
| basis
| when
| I try and print from Word 2007, Excel does the same but gives
a
| slight
| different error message. When the problem occurs I can still
| print
| to
| the
| same network printer from Wordpad or Notepad.
| Approx 30+ users can still use the same printer when the
error
| occurs.
|
| A reboot temporarily cures the problem. The Workstation in
| questions
| has
| been wiped and rebuilt using the manufacturer's recovery
media
| and
| Office
| 2007 reinstalled using a download from the Microsoft EOpen
site.
|
| Problem is still occuring though. Any help would be
gratefully
| received.
|
|
|
|
|
|
|
|
|
|
|
|
|

Steven,

I think I may have resolved the problem. On the x64 machines that were
experiencing the problem, I removed the network printers and reconnected them
using local ports.

They all seem to be working now.

Thanks for your help,
Matt

"Mattps" wrote:

Thanks Steven,


I think I must be going blind as I can't find "Show hotfixes for all
platforms and languages" on the download page. I will try SP2 but to my
knowledge it is already installed.

I'll keep you posted.

Matt

""Steven Du"" wrote:


Dear Matt,

Please expand "Show hotfixes for all platforms and languages" on the hotfix
download page to find the x64 version.

In addition, that hotfix is also included in Windows XP Service Pack 2 x64
edition and we may download it from the link below:

Service Pack 2 for Windows XP Professional, x64 Edition
http://www.microsoft.com/downloads/d...6C0-6283-44C3-
BB84-B2F0315B2AE6&displaylang=en

Have a nice day.

Best regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Thu, 29 Jan 2009 01:49:01 -0800

|
| I have found a hotfix, on the Microsoft site that appears to address the
| problem I am experiencing: http://support.microsoft.com/kb/873396
|
| However, from the list of hotifixes available x64 does not appear to be
| catered for? Does anyone know where I can get this hotfix?
|
| "Mattps" wrote:
|
| Hi Steven,
|
| I'm afraid that this is still happening.
|
| Kind regards,
| Matt
|
| "Mattps" wrote:
|
| Client OS: XP Pro x64
| Office 2007 Professional Plus
|
| All updates applied. I get this error message on an intermittent
basis when
| I try and print from Word 2007, Excel does the same but gives a
slight
| different error message. When the problem occurs I can still print to
the
| same network printer from Wordpad or Notepad.
| Approx 30+ users can still use the same printer when the error occurs.
|
| A reboot temporarily cures the problem. The Workstation in questions
has
| been wiped and rebuilt using the manufacturer's recovery media and
Office
| 2007 reinstalled using a download from the Microsoft EOpen site.
|
| Problem is still occuring though. Any help would be gratefully
received.
|