Windows cannot print due to a problem with the current printer set

Dear Matt,

Regarding the "Current printer unavailable" error message, it is possible
that the cause of the issue is at the printer side. Please perform the
steps in the following article to troubleshoot the issue:

Advanced troubleshooting for network printing problems in Windows XP
http://support.microsoft.com/default...b;EN-US;314073

If the issue remains, I recommend we perform the steps in the following
article to uninstall Office 2007 and then reinstall it:

How to uninstall the 2007 Office system if you cannot uninstall it by using
the "Add or Remove Programs" feature
http://support.microsoft.com/default...b;EN-US;928218

In addition, please let me know the model of your printer and I will try to
find a proper driver for you to reinstall the printer driver later.

Have a nice day.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Mon, 17 Nov 2008 02:43:00 -0800

|
| Hi Steven,
|
| The error message seems to have changed. We are now getting "Current
printer
| unavailable" and a list of installed printers is displayed. During this
| message I can still print to any printer from Notepad. However, Excel,
Word
| are all non responsive.
|
| Matt
|
| "Mattps" wrote:
|
| Thank you Steven,
|
| I will try the steps mentioned in the KB. I have already tried deleting
the
| Word data key but it had no affect. It does appear to be a corrupted
document
| as a reboot will cure the problem and the same document can then be
printed.
| I have renamed the Normal file and will monitor the problem.
|
| Matt
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| From your description, I understand that the print issue occurs again.
|
| Before we go further, I recommend we perform the steps in the
following
| article to check whether they are helpful or not:
|
| How to troubleshoot printing problems in Word 2007 or in Word 2003
| http://support.microsoft.com/default...b;EN-US;826862
|
| Have a nice day.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
|
| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Wed, 12 Nov 2008 04:12:05 -0800
|
|
| Steven,
|
| The error occured this morning. I closed Word and re-ran using the
/a
| switch. The file was opened and I tried to print but get the error
message.
| I changed the printer to the XPS document writer. Word hangs and the
title
| of the print dialog changes to "Not responding".
|
| ""Steven Du"" wrote:
|
|
| Hello Matt,
|
| Thank you for your update.
|
| I understand that the error is intermittent. Please try the steps
I
| provided when it is convenient for you. If you need further
assistance
| on
| this issue, please feel free to post your questions in the
community. We
| are glad to be of assistance.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your
newsreader so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers
no
| rights.
|
|
| --------------------
|
| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the
current
| printer
| Date: Thu, 30 Oct 2008 05:12:04 -0700
|
|
| Steven,
|
| Thank you. The error is intermittant, so as soon as it occurs
again I
| will
| follow the steps you have outlined. However, if it was a corrupt
| printer
| driver, surely it would affect all the other users using the same
| printer
| and
| all applications that are trying to print on the troublesome
| workstation.
|
| Matt
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| From your description, I understand that there are some errors
| appearing
| when printing in Word 2007 and Excel 2007. The error does not
occur
| when
| printing in Wordpad or Notepad. In addition, you have
reinstalled
| Office
| 2007 and Windows XP x64 system.
|
| It is possible that our issue is due to the printer driver or
third
| party
| add-ins because all corrupted files of Office 2007 or Windows
XP
| should
| have been repaired after reinstalling them. To avoid any
confusion, I
| recommend we focus on Word 2007 firstly. Please follow the
steps
| below
| to
| troubleshoot the issue:
|
| 1. Click Start menu.
| 2. In the Run box, type: "Winword /a" (without the quotation
marks).
| Notes: There is a space character between Winword and the
forward
| slash
| (/).
| 3. Press Enter.
| 4. After the Word program is opened, please open a file in Word
2007.
| 5. Please click Print option to check whether the error appears
again
| or
| not.
|
| If the error appears again, I assume Office Document Imaging is
| installed
| on the computer and please follow the steps below:
|
| 6. On the Print settings, under Pinter, please change the
printer to
| Office
| Document Image Writer.
| 7. Click OK to check whether the error occurs or not.
|
| If the same error occurs, please also help me to capture a
screenshot
| of
| the error message:
|
| a. Press the Print Screen key (PrtScn) on your keyboard.
| b. Click the 'Start' menu.
| c. Type 'mspaint' in the Run box and Press Enter.
| d. In the Paint program, click the 'Edit' menu, click 'Paste',
click
| the
| 'File' menu, and click 'Save'.
| e. The 'Save As' dialogue box will appear. Type a file name in
the
| 'File
| name:' box, for example: 'screenshot'.
| f. Make sure 'JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)' is selected in
the
| 'Save
| as
| type' box, click "Desktop" on the left pane and then click
'Save'.
|
| Please send this saved JPEG file to my email account at
|
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your
newsreader
| so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and
confers no
| rights.
|
|
| --------------------
|
| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the
current
| printer
| set
| Date: Wed, 29 Oct 2008 06:04:01 -0700
|
|
| Client OS: XP Pro x64
| Office 2007 Professional Plus
|
| All updates applied. I get this error message on an
intermittent
| basis
| when
| I try and print from Word 2007, Excel does the same but gives
a
| slight
| different error message. When the problem occurs I can still
print
| to
| the
| same network printer from Wordpad or Notepad.
| Approx 30+ users can still use the same printer when the error
| occurs.
|
| A reboot temporarily cures the problem. The Workstation in
questions
| has
| been wiped and rebuilt using the manufacturer's recovery media
and
| Office
| 2007 reinstalled using a download from the Microsoft EOpen
site.
|
| Problem is still occuring though. Any help would be gratefully
| received.
|
|
|
|
|
|
|
|
|
|

Thanks Steven,

I will give those KB's a try. However, I have already reinstalled the driver
from HP's website, reinstalled Office and XP on the affected machine.

I don't think it is the printer as the problem only affects the user with
Office Pro Plus, but at this stage I am willing to try anything. The printer
is an HP Colour LaserJet 9500MFP.

Kind regards,
Matt

""Steven Du"" wrote:


Dear Matt,

Regarding the "Current printer unavailable" error message, it is possible
that the cause of the issue is at the printer side. Please perform the
steps in the following article to troubleshoot the issue:

Advanced troubleshooting for network printing problems in Windows XP
http://support.microsoft.com/default...b;EN-US;314073

If the issue remains, I recommend we perform the steps in the following
article to uninstall Office 2007 and then reinstall it:

How to uninstall the 2007 Office system if you cannot uninstall it by using
the "Add or Remove Programs" feature
http://support.microsoft.com/default...b;EN-US;928218

In addition, please let me know the model of your printer and I will try to
find a proper driver for you to reinstall the printer driver later.

Have a nice day.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Mon, 17 Nov 2008 02:43:00 -0800

|
| Hi Steven,
|
| The error message seems to have changed. We are now getting "Current
printer
| unavailable" and a list of installed printers is displayed. During this
| message I can still print to any printer from Notepad. However, Excel,
Word
| are all non responsive.
|
| Matt
|
| "Mattps" wrote:
|
| Thank you Steven,
|
| I will try the steps mentioned in the KB. I have already tried deleting
the
| Word data key but it had no affect. It does appear to be a corrupted
document
| as a reboot will cure the problem and the same document can then be
printed.
| I have renamed the Normal file and will monitor the problem.
|
| Matt
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| From your description, I understand that the print issue occurs again.
|
| Before we go further, I recommend we perform the steps in the
following
| article to check whether they are helpful or not:
|
| How to troubleshoot printing problems in Word 2007 or in Word 2003
| http://support.microsoft.com/default...b;EN-US;826862
|
| Have a nice day.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
|
| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Wed, 12 Nov 2008 04:12:05 -0800
|
|
| Steven,
|
| The error occured this morning. I closed Word and re-ran using the
/a
| switch. The file was opened and I tried to print but get the error
message.
| I changed the printer to the XPS document writer. Word hangs and the
title
| of the print dialog changes to "Not responding".
|
| ""Steven Du"" wrote:
|
|
| Hello Matt,
|
| Thank you for your update.
|
| I understand that the error is intermittent. Please try the steps
I
| provided when it is convenient for you. If you need further
assistance
| on
| this issue, please feel free to post your questions in the
community. We
| are glad to be of assistance.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your
newsreader so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers
no
| rights.
|
|
| --------------------
|
| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the
current
| printer
| Date: Thu, 30 Oct 2008 05:12:04 -0700
|
|
| Steven,
|
| Thank you. The error is intermittant, so as soon as it occurs
again I
| will
| follow the steps you have outlined. However, if it was a corrupt
| printer
| driver, surely it would affect all the other users using the same
| printer
| and
| all applications that are trying to print on the troublesome
| workstation.
|
| Matt
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| From your description, I understand that there are some errors
| appearing
| when printing in Word 2007 and Excel 2007. The error does not
occur
| when
| printing in Wordpad or Notepad. In addition, you have
reinstalled
| Office
| 2007 and Windows XP x64 system.
|
| It is possible that our issue is due to the printer driver or
third
| party
| add-ins because all corrupted files of Office 2007 or Windows
XP
| should
| have been repaired after reinstalling them. To avoid any
confusion, I
| recommend we focus on Word 2007 firstly. Please follow the
steps
| below
| to
| troubleshoot the issue:
|
| 1. Click Start menu.
| 2. In the Run box, type: "Winword /a" (without the quotation
marks).
| Notes: There is a space character between Winword and the
forward
| slash
| (/).
| 3. Press Enter.
| 4. After the Word program is opened, please open a file in Word
2007.
| 5. Please click Print option to check whether the error appears
again
| or
| not.
|
| If the error appears again, I assume Office Document Imaging is
| installed
| on the computer and please follow the steps below:
|
| 6. On the Print settings, under Pinter, please change the
printer to
| Office
| Document Image Writer.
| 7. Click OK to check whether the error occurs or not.
|
| If the same error occurs, please also help me to capture a
screenshot
| of
| the error message:
|
| a. Press the Print Screen key (PrtScn) on your keyboard.
| b. Click the 'Start' menu.
| c. Type 'mspaint' in the Run box and Press Enter.
| d. In the Paint program, click the 'Edit' menu, click 'Paste',
click
| the
| 'File' menu, and click 'Save'.
| e. The 'Save As' dialogue box will appear. Type a file name in
the
| 'File
| name:' box, for example: 'screenshot'.
| f. Make sure 'JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)' is selected in
the
| 'Save
| as
| type' box, click "Desktop" on the left pane and then click
'Save'.
|
| Please send this saved JPEG file to my email account at
|
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your
newsreader
| so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and
confers no
| rights.
|
|
| --------------------
|
| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the
current
| printer
| set
| Date: Wed, 29 Oct 2008 06:04:01 -0700
|
|
| Client OS: XP Pro x64
| Office 2007 Professional Plus
|
| All updates applied. I get this error message on an
intermittent
| basis
| when
| I try and print from Word 2007, Excel does the same but gives
a
| slight
| different error message. When the problem occurs I can still
print
| to

Dear Matt,

From your description, I understand that you have reinstalled HP Colour
LaserJet 9500MFP printer driver from the HP website. Please let me know
whether you downloaded it from the link below:

http://h20000.www2.hp.com/bizsupport...iption.jsp?lan
g=en&cc=us&prodTypeId=18972&prodSeriesId=212667&pr odNameId=236248&swEnvOID=1
026&swLang=8&mode=2&taskId=135&swItem=ds-26467-1

Please Note: The third-party website discussed here is manufactured by a
company that is independent of Microsoft. We make no warranty, implied or
otherwise, regarding this website's performance or reliability.

In the meantime, please let me know whether the error occurs after we use
another printer.

On the other hand, I recommend we perform a Clean Boot on Windows XP system:

This method will help us determine if this issue is caused by a loading
program or service. Please perform the following steps:

a. Click Start and click Run, type "msconfig" in the Run box and press
Enter.
b. Click the "Services" tab, check the "Hide All Microsoft Services" box
and click "Disable All" (if it is not gray).
c. Click the "Startup" tab, click "Disable All" and click "OK".

Then, restart your computer. When the "System Configuration Utility" window
appears, please check the "Don't show this message or launch the System
Configuration Utility when Windows starts" box and click OK.

d. Test if the issue occurs in Clean Boot.

Note: Temporarily disabling the Startup Group only prevents the startup
programs from loading at startup. This shouldn't affect the system or other
programs. We may still manually run these programs later.

e. Please continue to monitor our issue in Clean Boot mode for one day.

To restore the computer to use a Normal Startup, repeat steps 1 above. Then
click Normal Startup on the General tab, click OK, and then restart the
computer.

Have a nice day.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Wed, 19 Nov 2008 02:01:01 -0800

|
| Thanks Steven,
|
| I will give those KB's a try. However, I have already reinstalled the
driver
| from HP's website, reinstalled Office and XP on the affected machine.
|
| I don't think it is the printer as the problem only affects the user with
| Office Pro Plus, but at this stage I am willing to try anything. The
printer
| is an HP Colour LaserJet 9500MFP.
|
| Kind regards,
| Matt
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| Regarding the "Current printer unavailable" error message, it is
possible
| that the cause of the issue is at the printer side. Please perform the
| steps in the following article to troubleshoot the issue:
|
| Advanced troubleshooting for network printing problems in Windows XP
| http://support.microsoft.com/default...b;EN-US;314073
|
| If the issue remains, I recommend we perform the steps in the following
| article to uninstall Office 2007 and then reinstall it:
|
| How to uninstall the 2007 Office system if you cannot uninstall it by
using
| the "Add or Remove Programs" feature
| http://support.microsoft.com/default...b;EN-US;928218
|
| In addition, please let me know the model of your printer and I will
try to
| find a proper driver for you to reinstall the printer driver later.
|
| Have a nice day.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
|
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the current
| printer
| | Date: Mon, 17 Nov 2008 02:43:00 -0800
|
| |
| | Hi Steven,
| |
| | The error message seems to have changed. We are now getting "Current
| printer
| | unavailable" and a list of installed printers is displayed. During
this
| | message I can still print to any printer from Notepad. However,
Excel,
| Word
| | are all non responsive.
| |
| | Matt
| |
| | "Mattps" wrote:
| |
| | Thank you Steven,
| |
| | I will try the steps mentioned in the KB. I have already tried
deleting
| the
| | Word data key but it had no affect. It does appear to be a
corrupted
| document
| | as a reboot will cure the problem and the same document can then be
| printed.
| | I have renamed the Normal file and will monitor the problem.
| |
| | Matt
| |
| | ""Steven Du"" wrote:
| |
| |
| | Dear Matt,
| |
| | From your description, I understand that the print issue occurs
again.
| |
| | Before we go further, I recommend we perform the steps in the
| following
| | article to check whether they are helpful or not:
| |
| | How to troubleshoot printing problems in Word 2007 or in Word 2003
| | http://support.microsoft.com/default...b;EN-US;826862
| |
| | Have a nice day.
| |
| | Regards,
| |
| | Steven Du
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers
no
| rights.
| |
| |
| | --------------------
| |
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the
current
| printer
| | Date: Wed, 12 Nov 2008 04:12:05 -0800
| |
| |
| | Steven,
| |
| | The error occured this morning. I closed Word and re-ran using
the
| /a
| | switch. The file was opened and I tried to print but get the
error
| message.
| | I changed the printer to the XPS document writer. Word hangs and
the
| title
| | of the print dialog changes to "Not responding".
| |
| | ""Steven Du"" wrote:
| |
| |
| | Hello Matt,
| |
| | Thank you for your update.
| |
| | I understand that the error is intermittent. Please try the
steps
| I
| | provided when it is convenient for you. If you need further
| assistance
| | on
| | this issue, please feel free to post your questions in the
| community. We
| | are glad to be of assistance.
| |
| | Regards,
| |
| | Steven Du
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
| newsreader so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and
confers
| no
| | rights.
| |
| |
| | --------------------
| |
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the
| current
| | printer
| | Date: Thu, 30 Oct 2008 05:12:04 -0700
| |
| |
| | Steven,
| |
| | Thank you. The error is intermittant, so as soon as it occurs
| again I
| | will
| | follow the steps you have outlined. However, if it was a
corrupt
| | printer
| | driver, surely it would affect all the other users using the
same
| | printer
| | and
| | all applications that are trying to print on the troublesome
| | workstation.
| |
| | Matt
| |
| | ""Steven Du"" wrote:
| |
| |
| | Dear Matt,
| |
| | From your description, I understand that there are some
errors
| | appearing
| | when printing in Word 2007 and Excel 2007. The error does
not
| occur
| | when
| | printing in Wordpad or Notepad. In addition, you have
| reinstalled
| | Office
| | 2007 and Windows XP x64 system.
| |
| | It is possible that our issue is due to the printer driver
or
| third
| | party
| | add-ins because all corrupted files of Office 2007 or
Windows
| XP
| | should
| | have been repaired after reinstalling them. To avoid any
| confusion, I
| | recommend we focus on Word 2007 firstly. Please follow the
| steps
| | below
| | to
| | troubleshoot the issue:
| |
| | 1. Click Start menu.
| | 2. In the Run box, type: "Winword /a" (without the
quotation
| marks).
| | Notes: There is a space character between Winword and the
| forward
| | slash
| | (/).
| | 3. Press Enter.
| | 4. After the Word program is opened, please open a file in
Word
| 2007.
| | 5. Please click Print option to check whether the error
appears
| again
| | or
| | not.
| |
| | If the error appears again, I assume Office Document
Imaging is
| | installed
| | on the computer and please follow the steps below:
| |
| | 6. On the Print settings, under Pinter, please change the
| printer to
| | Office
| | Document Image Writer.
| | 7. Click OK to check whether the error occurs or not.
| |
| | If the same error occurs, please also help me to capture a
| screenshot
| | of
| | the error message:
| |
| | a. Press the Print Screen key (PrtScn) on your keyboard.
| | b. Click the 'Start' menu.
| | c. Type 'mspaint' in the Run box and Press Enter.
| | d. In the Paint program, click the 'Edit' menu, click
'Paste',
| click
| | the
| | 'File' menu, and click 'Save'.
| | e. The 'Save As' dialogue box will appear. Type a file name
in
| the
| | 'File
| | name:' box, for example: 'screenshot'.
| | f. Make sure 'JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)' is selected
in
| the
| | 'Save
| | as
| | type' box, click "Desktop" on the left pane and then click
| 'Save'.
| |
| | Please send this saved JPEG file to my email account at
| |
| |
| | Regards,
| |
| | Steven Du
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
| newsreader
| | so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and
| confers no
| | rights.
| |
| |
| | --------------------
| |
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the
| current
| | printer
| | set
| | Date: Wed, 29 Oct 2008 06:04:01 -0700
| |
| |
| | Client OS: XP Pro x64
| | Office 2007 Professional Plus
| |
| | All updates applied. I get this error message on an
| intermittent
| | basis
| | when
| | I try and print from Word 2007, Excel does the same but
gives
| a
| | slight
| | different error message. When the problem occurs I can
still
| print
| | to
|

Hi Steven,

The driver I have downloaded is
http://h20000.www2.hp.com/bizsupport...&swEnvOID=1005

The error has occured without any thirdparty printers installed. I will try
a clean boot and see how we get on.

Kind regards,
Matt


""Steven Du"" wrote:


Dear Matt,

From your description, I understand that you have reinstalled HP Colour
LaserJet 9500MFP printer driver from the HP website. Please let me know
whether you downloaded it from the link below:

http://h20000.www2.hp.com/bizsupport...iption.jsp?lan
g=en&cc=us&prodTypeId=18972&prodSeriesId=212667&pr odNameId=236248&swEnvOID=1
026&swLang=8&mode=2&taskId=135&swItem=ds-26467-1

Please Note: The third-party website discussed here is manufactured by a
company that is independent of Microsoft. We make no warranty, implied or
otherwise, regarding this website's performance or reliability.

In the meantime, please let me know whether the error occurs after we use
another printer.

On the other hand, I recommend we perform a Clean Boot on Windows XP system:

This method will help us determine if this issue is caused by a loading
program or service. Please perform the following steps:

a. Click Start and click Run, type "msconfig" in the Run box and press
Enter.
b. Click the "Services" tab, check the "Hide All Microsoft Services" box
and click "Disable All" (if it is not gray).
c. Click the "Startup" tab, click "Disable All" and click "OK".

Then, restart your computer. When the "System Configuration Utility" window
appears, please check the "Don't show this message or launch the System
Configuration Utility when Windows starts" box and click OK.

d. Test if the issue occurs in Clean Boot.

Note: Temporarily disabling the Startup Group only prevents the startup
programs from loading at startup. This shouldn't affect the system or other
programs. We may still manually run these programs later.

e. Please continue to monitor our issue in Clean Boot mode for one day.

To restore the computer to use a Normal Startup, repeat steps 1 above. Then
click Normal Startup on the General tab, click OK, and then restart the
computer.

Have a nice day.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Wed, 19 Nov 2008 02:01:01 -0800

|
| Thanks Steven,
|
| I will give those KB's a try. However, I have already reinstalled the
driver
| from HP's website, reinstalled Office and XP on the affected machine.
|
| I don't think it is the printer as the problem only affects the user with
| Office Pro Plus, but at this stage I am willing to try anything. The
printer
| is an HP Colour LaserJet 9500MFP.
|
| Kind regards,
| Matt
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| Regarding the "Current printer unavailable" error message, it is
possible
| that the cause of the issue is at the printer side. Please perform the
| steps in the following article to troubleshoot the issue:
|
| Advanced troubleshooting for network printing problems in Windows XP
| http://support.microsoft.com/default...b;EN-US;314073
|
| If the issue remains, I recommend we perform the steps in the following
| article to uninstall Office 2007 and then reinstall it:
|
| How to uninstall the 2007 Office system if you cannot uninstall it by
using
| the "Add or Remove Programs" feature
| http://support.microsoft.com/default...b;EN-US;928218
|
| In addition, please let me know the model of your printer and I will
try to
| find a proper driver for you to reinstall the printer driver later.
|
| Have a nice day.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
|
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the current
| printer
| | Date: Mon, 17 Nov 2008 02:43:00 -0800
|
| |
| | Hi Steven,
| |
| | The error message seems to have changed. We are now getting "Current
| printer
| | unavailable" and a list of installed printers is displayed. During
this
| | message I can still print to any printer from Notepad. However,
Excel,
| Word
| | are all non responsive.
| |
| | Matt
| |
| | "Mattps" wrote:
| |
| | Thank you Steven,
| |
| | I will try the steps mentioned in the KB. I have already tried
deleting
| the
| | Word data key but it had no affect. It does appear to be a
corrupted
| document
| | as a reboot will cure the problem and the same document can then be
| printed.
| | I have renamed the Normal file and will monitor the problem.
| |
| | Matt
| |
| | ""Steven Du"" wrote:
| |
| |
| | Dear Matt,
| |
| | From your description, I understand that the print issue occurs
again.
| |
| | Before we go further, I recommend we perform the steps in the
| following
| | article to check whether they are helpful or not:
| |
| | How to troubleshoot printing problems in Word 2007 or in Word 2003
| | http://support.microsoft.com/default...b;EN-US;826862
| |
| | Have a nice day.
| |
| | Regards,
| |
| | Steven Du
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers
no
| rights.
| |
| |
| | --------------------
| |
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the
current
| printer
| | Date: Wed, 12 Nov 2008 04:12:05 -0800
| |
| |
| | Steven,
| |
| | The error occured this morning. I closed Word and re-ran using
the
| /a
| | switch. The file was opened and I tried to print but get the
error
| message.
| | I changed the printer to the XPS document writer. Word hangs and
the
| title
| | of the print dialog changes to "Not responding".
| |
| | ""Steven Du"" wrote:
| |
| |
| | Hello Matt,
| |
| | Thank you for your update.
| |
| | I understand that the error is intermittent. Please try the
steps
| I
| | provided when it is convenient for you. If you need further
| assistance
| | on
| | this issue, please feel free to post your questions in the
| community. We
| | are glad to be of assistance.
| |
| | Regards,
| |
| | Steven Du
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
| newsreader so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and
confers
| no
| | rights.
| |
| |
| | --------------------
| |
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the
| current
| | printer
| | Date: Thu, 30 Oct 2008 05:12:04 -0700
| |
| |
| | Steven,
| |
| | Thank you. The error is intermittant, so as soon as it occurs
| again I
| | will
| | follow the steps you have outlined. However, if it was a
corrupt
| | printer
| | driver, surely it would affect all the other users using the
same
| | printer
| | and
| | all applications that are trying to print on the troublesome
| | workstation.
| |
| | Matt
| |
| | ""Steven Du"" wrote:
| |
| |
| | Dear Matt,
| |
| | From your description, I understand that there are some
errors
| | appearing
| | when printing in Word 2007 and Excel 2007. The error does
not
| occur
| | when
| | printing in Wordpad or Notepad. In addition, you have
| reinstalled
| | Office
| | 2007 and Windows XP x64 system.

Dear Matt,

After checking the HP driver link, I think you have reinstalled the HP
printer driver by running the file HP_CLJ_9500_Installer_English.exe (89
MB) and it is for Windows XP 64 bit.

Based on the current situation, please let me know whether the error
remains in the Clean Boot mode and whether you have performed the steps in
the following
article to uninstall Office 2007 and then reinstall it:

How to uninstall the 2007 Office system if you cannot uninstall it by using
the "Add or Remove Programs" feature
http://support.microsoft.com/default...b;EN-US;928218

In addition, it is necessary for us to contact your network administrator
to check whether there is a group policy preventing Office programs from
accessing the printer properly.

Have a nice day.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Fri, 21 Nov 2008 01:06:01 -0800

|
| Hi Steven,
|
| The driver I have downloaded is
|
http://h20000.www2.hp.com/bizsupport....jsp?lang=en&c
c=us&prodNameId=236248&prodTypeId=18972&prodSeries Id=212667&swLang=8&taskId=
135&swEnvOID=1005
|
| The error has occured without any thirdparty printers installed. I will
try
| a clean boot and see how we get on.
|
| Kind regards,
| Matt
|
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| From your description, I understand that you have reinstalled HP Colour
| LaserJet 9500MFP printer driver from the HP website. Please let me know
| whether you downloaded it from the link below:
|
|
http://h20000.www2.hp.com/bizsupport...iption.jsp?lan
|
g=en&cc=us&prodTypeId=18972&prodSeriesId=212667&pr odNameId=236248&swEnvOID=1
| 026&swLang=8&mode=2&taskId=135&swItem=ds-26467-1
|
| Please Note: The third-party website discussed here is manufactured by
a
| company that is independent of Microsoft. We make no warranty, implied
or
| otherwise, regarding this website's performance or reliability.
|
| In the meantime, please let me know whether the error occurs after we
use
| another printer.
|
| On the other hand, I recommend we perform a Clean Boot on Windows XP
system:
|
| This method will help us determine if this issue is caused by a loading
| program or service. Please perform the following steps:
|
| a. Click Start and click Run, type "msconfig" in the Run box and press
| Enter.
| b. Click the "Services" tab, check the "Hide All Microsoft Services"
box
| and click "Disable All" (if it is not gray).
| c. Click the "Startup" tab, click "Disable All" and click "OK".
|
| Then, restart your computer. When the "System Configuration Utility"
window
| appears, please check the "Don't show this message or launch the System
| Configuration Utility when Windows starts" box and click OK.
|
| d. Test if the issue occurs in Clean Boot.
|
| Note: Temporarily disabling the Startup Group only prevents the startup
| programs from loading at startup. This shouldn't affect the system or
other
| programs. We may still manually run these programs later.
|
| e. Please continue to monitor our issue in Clean Boot mode for one day.
|
| To restore the computer to use a Normal Startup, repeat steps 1 above.
Then
| click Normal Startup on the General tab, click OK, and then restart the
| computer.
|
| Have a nice day.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
|
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the current
| printer
| | Date: Wed, 19 Nov 2008 02:01:01 -0800
|
| |
| | Thanks Steven,
| |
| | I will give those KB's a try. However, I have already reinstalled the
| driver
| | from HP's website, reinstalled Office and XP on the affected machine.
| |
| | I don't think it is the printer as the problem only affects the user
with
| | Office Pro Plus, but at this stage I am willing to try anything. The
| printer
| | is an HP Colour LaserJet 9500MFP.
| |
| | Kind regards,
| | Matt
| |
| | ""Steven Du"" wrote:
| |
| |
| | Dear Matt,
| |
| | Regarding the "Current printer unavailable" error message, it is
| possible
| | that the cause of the issue is at the printer side. Please perform
the
| | steps in the following article to troubleshoot the issue:
| |
| | Advanced troubleshooting for network printing problems in Windows XP
| | http://support.microsoft.com/default...b;EN-US;314073
| |
| | If the issue remains, I recommend we perform the steps in the
following
| | article to uninstall Office 2007 and then reinstall it:
| |
| | How to uninstall the 2007 Office system if you cannot uninstall it
by
| using
| | the "Add or Remove Programs" feature
| | http://support.microsoft.com/default...b;EN-US;928218
| |
| | In addition, please let me know the model of your printer and I
will
| try to
| | find a proper driver for you to reinstall the printer driver later.
| |
| | Have a nice day.
| |
| | Regards,
| |
| | Steven Du
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| |
| | --------------------
| |
| | | From: =?Utf-8?B?TWF0dHBz?=
| | | Subject: Windows cannot print due to a problem with the
current
| | printer
| | | Date: Mon, 17 Nov 2008 02:43:00 -0800
| |
| | |
| | | Hi Steven,
| | |
| | | The error message seems to have changed. We are now getting
"Current
| | printer
| | | unavailable" and a list of installed printers is displayed.
During
| this
| | | message I can still print to any printer from Notepad. However,
| Excel,
| | Word
| | | are all non responsive.
| | |
| | | Matt
| | |
| | | "Mattps" wrote:
| | |
| | | Thank you Steven,
| | |
| | | I will try the steps mentioned in the KB. I have already tried
| deleting
| | the
| | | Word data key but it had no affect. It does appear to be a
| corrupted
| | document
| | | as a reboot will cure the problem and the same document can
then be
| | printed.
| | | I have renamed the Normal file and will monitor the problem.
| | |
| | | Matt
| | |
| | | ""Steven Du"" wrote:
| | |
| | |
| | | Dear Matt,
| | |
| | | From your description, I understand that the print issue
occurs
| again.
| | |
| | | Before we go further, I recommend we perform the steps in the
| | following
| | | article to check whether they are helpful or not:
| | |
| | | How to troubleshoot printing problems in Word 2007 or in Word
2003
| | | http://support.microsoft.com/default...b;EN-US;826862
| | |
| | | Have a nice day.
| | |
| | | Regards,
| | |
| | | Steven Du
| | |
| | | Microsoft Online Support
| | | Microsoft Global Technical Support Center
| | |
| | | Get Secure! - www.microsoft.com/security
| | | ================================================== ==
| | | When responding to posts, please "Reply to Group" via your
| newsreader
| | so
| | | that others may learn and benefit from your issue.
| | | ================================================== ==
| | | This posting is provided "AS IS" with no warranties, and
confers
| no
| | rights.
| | |
| | |
| | | --------------------
| | |
| | | From: =?Utf-8?B?TWF0dHBz?=
| | | Subject: Windows cannot print due to a problem with the
| current
| | printer
| | | Date: Wed, 12 Nov 2008 04:12:05 -0800
| | |
| | |
| | | Steven,
| | |
| | | The error occured this morning. I closed Word and re-ran
using
| the
| | /a
| | | switch. The file was opened and I tried to print but get the
| error
| | message.
| | | I changed the printer to the XPS document writer. Word hangs
and
| the
| | title
| | | of the print dialog changes to "Not responding".
| | |
| | | ""Steven Du"" wrote:
| | |
| | |
| | | Hello Matt,
| | |
| | | Thank you for your update.
| | |
| | | I understand that the error is intermittent. Please try
the
| steps
| | I
| | | provided when it is convenient for you. If you need
further
| | assistance
| | | on
| | | this issue, please feel free to post your questions in the
| | community. We
| | | are glad to be of assistance.
| | |
| | | Regards,
| | |
| | | Steven Du
| | |
| | | Microsoft Online Support
| | | Microsoft Global Technical Support Center
| | |
| | | Get Secure! - www.microsoft.com/security
| | | ================================================== ==
| | | When responding to posts, please "Reply to Group" via your
| | newsreader so
| | | that others may learn and benefit from your issue.
| | | ================================================== ==
| | | This posting is provided "AS IS" with no warranties, and
| confers
| | no
| | | rights.
| | |
| | |
| | | --------------------
| | |
| | | From: =?Utf-8?B?TWF0dHBz?=

| | | Subject: Windows cannot print due to a problem with
the
| | current
| | | printer
| | | Date: Thu, 30 Oct 2008 05:12:04 -0700
| | |
| | |
| | | Steven,
| | |
| | | Thank you. The error is intermittant, so as soon as it
occurs
| | again I
| | | will
| | | follow the steps you have outlined. However, if it was a
| corrupt
| | | printer
| | | driver, surely it would affect all the other users using
the
| same
| | | printer
| | | and
| | | all applications that are trying to print on the
troublesome
| | | workstation.
| | |
| | | Matt
| | |
| | | ""Steven Du"" wrote:
| | |
| | |
| | | Dear Matt,
| | |
| | | From your description, I understand that there are some
| errors
| | | appearing
| | | when printing in Word 2007 and Excel 2007. The error
does
| not
| | occur
| | | when
| | | printing in Wordpad or Notepad. In addition, you have
| | reinstalled
| | | Office
| | | 2007 and Windows XP x64 system.
|

Hi Steven,

I followed that kb last week and uninstalled/re-installed office. I can help
with the GPO questions as I am the administrator.

Kind regards,
Matt

""Steven Du"" wrote:


Dear Matt,

After checking the HP driver link, I think you have reinstalled the HP
printer driver by running the file HP_CLJ_9500_Installer_English.exe (89
MB) and it is for Windows XP 64 bit.

Based on the current situation, please let me know whether the error
remains in the Clean Boot mode and whether you have performed the steps in
the following
article to uninstall Office 2007 and then reinstall it:

How to uninstall the 2007 Office system if you cannot uninstall it by using
the "Add or Remove Programs" feature
http://support.microsoft.com/default...b;EN-US;928218

In addition, it is necessary for us to contact your network administrator
to check whether there is a group policy preventing Office programs from
accessing the printer properly.

Have a nice day.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Fri, 21 Nov 2008 01:06:01 -0800

|
| Hi Steven,
|
| The driver I have downloaded is
|
http://h20000.www2.hp.com/bizsupport....jsp?lang=en&c
c=us&prodNameId=236248&prodTypeId=18972&prodSeries Id=212667&swLang=8&taskId=
135&swEnvOID=1005
|
| The error has occured without any thirdparty printers installed. I will
try
| a clean boot and see how we get on.
|
| Kind regards,
| Matt
|
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| From your description, I understand that you have reinstalled HP Colour
| LaserJet 9500MFP printer driver from the HP website. Please let me know
| whether you downloaded it from the link below:
|
|
http://h20000.www2.hp.com/bizsupport...iption.jsp?lan
|
g=en&cc=us&prodTypeId=18972&prodSeriesId=212667&pr odNameId=236248&swEnvOID=1
| 026&swLang=8&mode=2&taskId=135&swItem=ds-26467-1
|
| Please Note: The third-party website discussed here is manufactured by
a
| company that is independent of Microsoft. We make no warranty, implied
or
| otherwise, regarding this website's performance or reliability.
|
| In the meantime, please let me know whether the error occurs after we
use
| another printer.
|
| On the other hand, I recommend we perform a Clean Boot on Windows XP
system:
|
| This method will help us determine if this issue is caused by a loading
| program or service. Please perform the following steps:
|
| a. Click Start and click Run, type "msconfig" in the Run box and press
| Enter.
| b. Click the "Services" tab, check the "Hide All Microsoft Services"
box
| and click "Disable All" (if it is not gray).
| c. Click the "Startup" tab, click "Disable All" and click "OK".
|
| Then, restart your computer. When the "System Configuration Utility"
window
| appears, please check the "Don't show this message or launch the System
| Configuration Utility when Windows starts" box and click OK.
|
| d. Test if the issue occurs in Clean Boot.
|
| Note: Temporarily disabling the Startup Group only prevents the startup
| programs from loading at startup. This shouldn't affect the system or
other
| programs. We may still manually run these programs later.
|
| e. Please continue to monitor our issue in Clean Boot mode for one day.
|
| To restore the computer to use a Normal Startup, repeat steps 1 above.
Then
| click Normal Startup on the General tab, click OK, and then restart the
| computer.
|
| Have a nice day.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
|
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the current
| printer
| | Date: Wed, 19 Nov 2008 02:01:01 -0800
|
| |
| | Thanks Steven,
| |
| | I will give those KB's a try. However, I have already reinstalled the
| driver
| | from HP's website, reinstalled Office and XP on the affected machine.
| |
| | I don't think it is the printer as the problem only affects the user
with
| | Office Pro Plus, but at this stage I am willing to try anything. The
| printer
| | is an HP Colour LaserJet 9500MFP.
| |
| | Kind regards,
| | Matt
| |
| | ""Steven Du"" wrote:
| |
| |
| | Dear Matt,
| |
| | Regarding the "Current printer unavailable" error message, it is
| possible
| | that the cause of the issue is at the printer side. Please perform
the
| | steps in the following article to troubleshoot the issue:
| |
| | Advanced troubleshooting for network printing problems in Windows XP
| | http://support.microsoft.com/default...b;EN-US;314073
| |
| | If the issue remains, I recommend we perform the steps in the
following
| | article to uninstall Office 2007 and then reinstall it:
| |
| | How to uninstall the 2007 Office system if you cannot uninstall it
by
| using
| | the "Add or Remove Programs" feature
| | http://support.microsoft.com/default...b;EN-US;928218
| |
| | In addition, please let me know the model of your printer and I
will
| try to
| | find a proper driver for you to reinstall the printer driver later.
| |
| | Have a nice day.
| |
| | Regards,
| |
| | Steven Du
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| |
| | --------------------
| |
| | | From: =?Utf-8?B?TWF0dHBz?=
| | | Subject: Windows cannot print due to a problem with the
current
| | printer
| | | Date: Mon, 17 Nov 2008 02:43:00 -0800
| |
| | |
| | | Hi Steven,
| | |
| | | The error message seems to have changed. We are now getting
"Current
| | printer
| | | unavailable" and a list of installed printers is displayed.
During
| this
| | | message I can still print to any printer from Notepad. However,
| Excel,
| | Word
| | | are all non responsive.
| | |
| | | Matt
| | |
| | | "Mattps" wrote:
| | |
| | | Thank you Steven,
| | |
| | | I will try the steps mentioned in the KB. I have already tried
| deleting
| | the
| | | Word data key but it had no affect. It does appear to be a
| corrupted
| | document
| | | as a reboot will cure the problem and the same document can
then be
| | printed.
| | | I have renamed the Normal file and will monitor the problem.
| | |
| | | Matt
| | |
| | | ""Steven Du"" wrote:
| | |
| | |
| | | Dear Matt,
| | |
| | | From your description, I understand that the print issue
occurs
| again.
| | |
| | | Before we go further, I recommend we perform the steps in the
| | following
| | | article to check whether they are helpful or not:
| | |
| | | How to troubleshoot printing problems in Word 2007 or in Word
2003
| | | http://support.microsoft.com/default...b;EN-US;826862
| | |
| | | Have a nice day.
| | |
| | | Regards,
| | |
| | | Steven Du
| | |
| | | Microsoft Online Support
| | | Microsoft Global Technical Support Center
| | |
| | | Get Secure! - www.microsoft.com/security
| | | ================================================== ==
| | | When responding to posts, please "Reply to Group" via your
| newsreader
| | so
| | | that others may learn and benefit from your issue.
| | | ================================================== ==
| | | This posting is provided "AS IS" with no warranties, and
confers
| no
| | rights.
| | |
| | |
| | | --------------------
| | |
| | | From: =?Utf-8?B?TWF0dHBz?=
| | | Subject: Windows cannot print due to a problem with the
| current
| | printer
| | | Date: Wed, 12 Nov 2008 04:12:05 -0800
| | |
| | |
| | | Steven,
| | |
| | | The error occured this morning. I closed Word and re-ran

Dear Matt,

For your reference, here is a summary of the key points of the post for
your records:

* Issue Description:
There are some errors appearing when printing in Word 2007 and Excel 2007.
The error does not occur when printing in Wordpad or Notepad.

* Performed steps:
Start Word with "Winword /a" command.
Delete Word data key.
Reinstall Office 2007 Professional Plus.
Reinstall the HP printer driver.
Reinstall Windows XP 64 bit.
Perform a Clean boot.
Check the Group Policy.

If there is any missing, please feel free to let me know.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Mon, 24 Nov 2008 00:13:02 -0800

|
| Hi Steven,
|
| I followed that kb last week and uninstalled/re-installed office. I can
help
| with the GPO questions as I am the administrator.
|
| Kind regards,
| Matt
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| After checking the HP driver link, I think you have reinstalled the HP
| printer driver by running the file HP_CLJ_9500_Installer_English.exe
(89
| MB) and it is for Windows XP 64 bit.
|
| Based on the current situation, please let me know whether the error
| remains in the Clean Boot mode and whether you have performed the steps
in
| the following
| article to uninstall Office 2007 and then reinstall it:
|
| How to uninstall the 2007 Office system if you cannot uninstall it by
using
| the "Add or Remove Programs" feature
| http://support.microsoft.com/default...b;EN-US;928218
|
| In addition, it is necessary for us to contact your network
administrator
| to check whether there is a group policy preventing Office programs
from
| accessing the printer properly.
|
| Have a nice day.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
|
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the current
| printer
| | Date: Fri, 21 Nov 2008 01:06:01 -0800
|
| |
| | Hi Steven,
| |
| | The driver I have downloaded is
| |
|
http://h20000.www2.hp.com/bizsupport....jsp?lang=en&c
|
c=us&prodNameId=236248&prodTypeId=18972&prodSeries Id=212667&swLang=8&taskId=
| 135&swEnvOID=1005
| |
| | The error has occured without any thirdparty printers installed. I
will
| try
| | a clean boot and see how we get on.
| |
| | Kind regards,
| | Matt
| |
| |
| | ""Steven Du"" wrote:
| |
| |
| | Dear Matt,
| |
| | From your description, I understand that you have reinstalled HP
Colour
| | LaserJet 9500MFP printer driver from the HP website. Please let me
know
| | whether you downloaded it from the link below:
| |
| |
|
http://h20000.www2.hp.com/bizsupport...iption.jsp?lan
| |
|
g=en&cc=us&prodTypeId=18972&prodSeriesId=212667&pr odNameId=236248&swEnvOID=1
| | 026&swLang=8&mode=2&taskId=135&swItem=ds-26467-1
| |
| | Please Note: The third-party website discussed here is manufactured
by
| a
| | company that is independent of Microsoft. We make no warranty,
implied
| or
| | otherwise, regarding this website's performance or reliability.
| |
| | In the meantime, please let me know whether the error occurs after
we
| use
| | another printer.
| |
| | On the other hand, I recommend we perform a Clean Boot on Windows
XP
| system:
| |
| | This method will help us determine if this issue is caused by a
loading
| | program or service. Please perform the following steps:
| |
| | a. Click Start and click Run, type "msconfig" in the Run box and
press
| | Enter.
| | b. Click the "Services" tab, check the "Hide All Microsoft
Services"
| box
| | and click "Disable All" (if it is not gray).
| | c. Click the "Startup" tab, click "Disable All" and click "OK".
| |
| | Then, restart your computer. When the "System Configuration
Utility"
| window
| | appears, please check the "Don't show this message or launch the
System
| | Configuration Utility when Windows starts" box and click OK.
| |
| | d. Test if the issue occurs in Clean Boot.
| |
| | Note: Temporarily disabling the Startup Group only prevents the
startup
| | programs from loading at startup. This shouldn't affect the system
or
| other
| | programs. We may still manually run these programs later.
| |
| | e. Please continue to monitor our issue in Clean Boot mode for one
day.
| |
| | To restore the computer to use a Normal Startup, repeat steps 1
above.
| Then
| | click Normal Startup on the General tab, click OK, and then restart
the
| | computer.
| |
| | Have a nice day.
| |
| | Regards,
| |
| | Steven Du
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| |
| | --------------------
| |
| | | From: =?Utf-8?B?TWF0dHBz?=
| | | Subject: Windows cannot print due to a problem with the
current
| | printer
| | | Date: Wed, 19 Nov 2008 02:01:01 -0800
| |
| | |
| | | Thanks Steven,
| | |
| | | I will give those KB's a try. However, I have already reinstalled
the
| | driver
| | | from HP's website, reinstalled Office and XP on the affected
machine.
| | |
| | | I don't think it is the printer as the problem only affects the
user
| with
| | | Office Pro Plus, but at this stage I am willing to try anything.
The
| | printer
| | | is an HP Colour LaserJet 9500MFP.
| | |
| | | Kind regards,
| | | Matt
| | |
| | | ""Steven Du"" wrote:
| | |
| | |
| | | Dear Matt,
| | |
| | | Regarding the "Current printer unavailable" error message, it
is
| | possible
| | | that the cause of the issue is at the printer side. Please
perform
| the
| | | steps in the following article to troubleshoot the issue:
| | |
| | | Advanced troubleshooting for network printing problems in
Windows XP
| | | http://support.microsoft.com/default...b;EN-US;314073
| | |
| | | If the issue remains, I recommend we perform the steps in the
| following
| | | article to uninstall Office 2007 and then reinstall it:
| | |
| | | How to uninstall the 2007 Office system if you cannot uninstall
it
| by
| | using
| | | the "Add or Remove Programs" feature
| | | http://support.microsoft.com/default...b;EN-US;928218
| | |
| | | In addition, please let me know the model of your printer and I
| will
| | try to
| | | find a proper driver for you to reinstall the printer driver
later.
| | |
| | | Have a nice day.
| | |
| | | Regards,
| | |
| | | Steven Du
| | |
| | | Microsoft Online Support
| | | Microsoft Global Technical Support Center
| | |
| | | Get Secure! - www.microsoft.com/security
| | | ================================================== ==
| | | When responding to posts, please "Reply to Group" via your
| newsreader
| | so
| | | that others may learn and benefit from your issue.
| | | ================================================== ==
| | | This posting is provided "AS IS" with no warranties, and
confers no
| | rights.
| | |
| | |
| | | --------------------
| | |
| | | | From: =?Utf-8?B?TWF0dHBz?=
| | | | Subject: Windows cannot print due to a problem with the
| current
| | | printer
| | | | Date: Mon, 17 Nov 2008 02:43:00 -0800
| | |
| | | |
| | | | Hi Steven,
| | | |
| | | | The error message seems to have changed. We are now getting
| "Current
| | | printer
| | | | unavailable" and a list of installed printers is displayed.
| During
| | this
| | | | message I can still print to any printer from Notepad.
However,
| | Excel,
| | | Word
| | | | are all non responsive.
| | | |
| | | | Matt
| | | |
| | | | "Mattps" wrote:
| | | |
| | | | Thank you Steven,
| | | |
| | | | I will try the steps mentioned in the KB. I have already
tried
| | deleting
| | | the
| | | | Word data key but it had no affect. It does appear to be a
| | corrupted
| | | document
| | | | as a reboot will cure the problem and the same document can
| then be
| | | printed.
| | | | I have renamed the Normal file and will monitor the problem.
| | | |
| | | | Matt
| | | |
| | | | ""Steven Du"" wrote:
| | | |
| | | |
| | | | Dear Matt,
| | | |
| | | | From your description, I understand that the print issue
| occurs
| | again.
| | | |
| | | | Before we go further, I recommend we perform the steps in
the
| | | following
| | | | article to check whether they are helpful or not:
| | | |
| | | | How to troubleshoot printing problems in Word 2007 or in
Word
| 2003
| | | |
http://support.microsoft.com/default...b;EN-US;826862
| | | |
| | | | Have a nice day.
| | | |
| | | | Regards,
| | | |
| | | | Steven Du
| | | |
| | | | Microsoft Online Support
| | | | Microsoft Global Technical Support Center
| | | |
| | | | Get Secure! - www.microsoft.com/security
| | | | ================================================== ==
| | | | When responding to posts, please "Reply to Group" via
your
| | newsreader
| | | so
| | | | that others may learn and benefit from your issue.
| | | | ================================================== ==
| | | | This posting is provided "AS IS" with no warranties, and
| confers
| | no
| | | rights.
| | | |
| | | |
| | | | --------------------
| | | |
| | | | From: =?Utf-8?B?TWF0dHBz?=

| | | | Subject: Windows cannot print due to a problem with
the
| | current
| | | printer
| | | | Date: Wed, 12 Nov 2008 04:12:05 -0800
| | | |
| | | |
| | | | Steven,
| | | |
| | | | The error occured this morning. I closed Word and re-ran
|

Steven,

That is correct. I have just witnessed another printer error on the same
machine. The user was trying to print a worksheet. When clickin on the print
button in Excel, the following error was displayed:

"Your file could not be printed due to an error on \\gmd-dc1\prn0â–¡ on 1.
There are several possible reasons:

There may not be enough memory available, try closing files and programs you
aren't using.
If you use a network printer for printing, there may be a problem with the
network conenction or the printer driver.
The may be loose cables or a bad connection between you computer and printer."

With this error message still open I was able to open Microsoft Word and
print another document successfully. I closed word and tried resending the
worksheet to the printer, which was successful also.

Regards,
Matt



""Steven Du"" wrote:


Dear Matt,

For your reference, here is a summary of the key points of the post for
your records:

* Issue Description:
There are some errors appearing when printing in Word 2007 and Excel 2007.
The error does not occur when printing in Wordpad or Notepad.

* Performed steps:
Start Word with "Winword /a" command.
Delete Word data key.
Reinstall Office 2007 Professional Plus.
Reinstall the HP printer driver.
Reinstall Windows XP 64 bit.
Perform a Clean boot.
Check the Group Policy.

If there is any missing, please feel free to let me know.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Mon, 24 Nov 2008 00:13:02 -0800

|
| Hi Steven,
|
| I followed that kb last week and uninstalled/re-installed office. I can
help
| with the GPO questions as I am the administrator.
|
| Kind regards,
| Matt
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| After checking the HP driver link, I think you have reinstalled the HP
| printer driver by running the file HP_CLJ_9500_Installer_English.exe
(89
| MB) and it is for Windows XP 64 bit.
|
| Based on the current situation, please let me know whether the error
| remains in the Clean Boot mode and whether you have performed the steps
in
| the following
| article to uninstall Office 2007 and then reinstall it:
|
| How to uninstall the 2007 Office system if you cannot uninstall it by
using
| the "Add or Remove Programs" feature
| http://support.microsoft.com/default...b;EN-US;928218
|
| In addition, it is necessary for us to contact your network
administrator
| to check whether there is a group policy preventing Office programs
from
| accessing the printer properly.
|
| Have a nice day.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
|
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the current
| printer
| | Date: Fri, 21 Nov 2008 01:06:01 -0800
|
| |
| | Hi Steven,
| |
| | The driver I have downloaded is
| |
|
http://h20000.www2.hp.com/bizsupport....jsp?lang=en&c
|
c=us&prodNameId=236248&prodTypeId=18972&prodSeries Id=212667&swLang=8&taskId=
| 135&swEnvOID=1005
| |
| | The error has occured without any thirdparty printers installed. I
will
| try
| | a clean boot and see how we get on.
| |
| | Kind regards,
| | Matt
| |
| |
| | ""Steven Du"" wrote:
| |
| |
| | Dear Matt,
| |
| | From your description, I understand that you have reinstalled HP
Colour
| | LaserJet 9500MFP printer driver from the HP website. Please let me
know
| | whether you downloaded it from the link below:
| |
| |
|
http://h20000.www2.hp.com/bizsupport...iption.jsp?lan
| |
|
g=en&cc=us&prodTypeId=18972&prodSeriesId=212667&pr odNameId=236248&swEnvOID=1
| | 026&swLang=8&mode=2&taskId=135&swItem=ds-26467-1
| |
| | Please Note: The third-party website discussed here is manufactured
by
| a
| | company that is independent of Microsoft. We make no warranty,
implied
| or
| | otherwise, regarding this website's performance or reliability.
| |
| | In the meantime, please let me know whether the error occurs after
we
| use
| | another printer.
| |
| | On the other hand, I recommend we perform a Clean Boot on Windows
XP
| system:
| |
| | This method will help us determine if this issue is caused by a
loading
| | program or service. Please perform the following steps:
| |
| | a. Click Start and click Run, type "msconfig" in the Run box and
press
| | Enter.
| | b. Click the "Services" tab, check the "Hide All Microsoft
Services"
| box
| | and click "Disable All" (if it is not gray).
| | c. Click the "Startup" tab, click "Disable All" and click "OK".
| |
| | Then, restart your computer. When the "System Configuration
Utility"
| window
| | appears, please check the "Don't show this message or launch the
System
| | Configuration Utility when Windows starts" box and click OK.
| |
| | d. Test if the issue occurs in Clean Boot.
| |
| | Note: Temporarily disabling the Startup Group only prevents the
startup
| | programs from loading at startup. This shouldn't affect the system
or
| other
| | programs. We may still manually run these programs later.
| |
| | e. Please continue to monitor our issue in Clean Boot mode for one
day.
| |
| | To restore the computer to use a Normal Startup, repeat steps 1
above.
| Then
| | click Normal Startup on the General tab, click OK, and then restart
the
| | computer.
| |
| | Have a nice day.
| |
| | Regards,
| |
| | Steven Du
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| |
| | --------------------
| |
| | | From: =?Utf-8?B?TWF0dHBz?=
| | | Subject: Windows cannot print due to a problem with the
current
| | printer
| | | Date: Wed, 19 Nov 2008 02:01:01 -0800
| |
| | |
| | | Thanks Steven,
| | |
| | | I will give those KB's a try. However, I have already reinstalled
the
| | driver
| | | from HP's website, reinstalled Office and XP on the affected
machine.
| | |
| | | I don't think it is the printer as the problem only affects the
user
| with
| | | Office Pro Plus, but at this stage I am willing to try anything.
The
| | printer
| | | is an HP Colour LaserJet 9500MFP.
| | |
| | | Kind regards,
| | | Matt
| | |
| | | ""Steven Du"" wrote:
| | |
| | |
| | | Dear Matt,
| | |
| | | Regarding the "Current printer unavailable" error message, it
is
| | possible
| | | that the cause of the issue is at the printer side. Please
perform
| the
| | | steps in the following article to troubleshoot the issue:
| | |
| | | Advanced troubleshooting for network printing problems in
Windows XP
| | | http://support.microsoft.com/default...b;EN-US;314073
| | |
| | | If the issue remains, I recommend we perform the steps in the
| following
| | | article to uninstall Office 2007 and then reinstall it:
| | |
| | | How to uninstall the 2007 Office system if you cannot uninstall
it
| by
| | using
| | | the "Add or Remove Programs" feature
| | | http://support.microsoft.com/default...b;EN-US;928218
| | |
| | | In addition, please let me know the model of your printer and I
| will
| | try to
| | | find a proper driver for you to reinstall the printer driver
later.
| | |
| | | Have a nice day.
| | |
| | | Regards,
| | |
| | | Steven Du
| | |
| | | Microsoft Online Support
| | | Microsoft Global Technical Support Center
| | |
| | | Get Secure! - www.microsoft.com/security
| | | ================================================== ==
| | | When responding to posts, please "Reply to Group" via your
| newsreader
| | so
| | | that others may learn and benefit from your issue.
| | | ================================================== ==
| | | This posting is provided "AS IS" with no warranties, and
confers no

I'm not sure if this helps or makes this worse. The user has just told me
that on occasion he also gets a message in the bottom right hand corner of
Excel that says "Opening filename, pres Esc to Cancel", when he double
clicks on an XLSX file. It doesn't happen all the time and useally sorts
itself out.


"Mattps" wrote:

Steven,

That is correct. I have just witnessed another printer error on the same
machine. The user was trying to print a worksheet. When clickin on the print
button in Excel, the following error was displayed:

"Your file could not be printed due to an error on \\gmd-dc1\prn0â–¡ on 1.
There are several possible reasons:

There may not be enough memory available, try closing files and programs you
aren't using.
If you use a network printer for printing, there may be a problem with the
network conenction or the printer driver.
The may be loose cables or a bad connection between you computer and printer."

With this error message still open I was able to open Microsoft Word and
print another document successfully. I closed word and tried resending the
worksheet to the printer, which was successful also.

Regards,
Matt



""Steven Du"" wrote:


Dear Matt,

For your reference, here is a summary of the key points of the post for
your records:

* Issue Description:
There are some errors appearing when printing in Word 2007 and Excel 2007.
The error does not occur when printing in Wordpad or Notepad.

* Performed steps:
Start Word with "Winword /a" command.
Delete Word data key.
Reinstall Office 2007 Professional Plus.
Reinstall the HP printer driver.
Reinstall Windows XP 64 bit.
Perform a Clean boot.
Check the Group Policy.

If there is any missing, please feel free to let me know.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Mon, 24 Nov 2008 00:13:02 -0800

|
| Hi Steven,
|
| I followed that kb last week and uninstalled/re-installed office. I can
help
| with the GPO questions as I am the administrator.
|
| Kind regards,
| Matt
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| After checking the HP driver link, I think you have reinstalled the HP
| printer driver by running the file HP_CLJ_9500_Installer_English.exe
(89
| MB) and it is for Windows XP 64 bit.
|
| Based on the current situation, please let me know whether the error
| remains in the Clean Boot mode and whether you have performed the steps
in
| the following
| article to uninstall Office 2007 and then reinstall it:
|
| How to uninstall the 2007 Office system if you cannot uninstall it by
using
| the "Add or Remove Programs" feature
| http://support.microsoft.com/default...b;EN-US;928218
|
| In addition, it is necessary for us to contact your network
administrator
| to check whether there is a group policy preventing Office programs
from
| accessing the printer properly.
|
| Have a nice day.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
|
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the current
| printer
| | Date: Fri, 21 Nov 2008 01:06:01 -0800
|
| |
| | Hi Steven,
| |
| | The driver I have downloaded is
| |
|
http://h20000.www2.hp.com/bizsupport....jsp?lang=en&c
|
c=us&prodNameId=236248&prodTypeId=18972&prodSeries Id=212667&swLang=8&taskId=
| 135&swEnvOID=1005
| |
| | The error has occured without any thirdparty printers installed. I
will
| try
| | a clean boot and see how we get on.
| |
| | Kind regards,
| | Matt
| |
| |
| | ""Steven Du"" wrote:
| |
| |
| | Dear Matt,
| |
| | From your description, I understand that you have reinstalled HP
Colour
| | LaserJet 9500MFP printer driver from the HP website. Please let me
know
| | whether you downloaded it from the link below:
| |
| |
|
http://h20000.www2.hp.com/bizsupport...iption.jsp?lan
| |
|
g=en&cc=us&prodTypeId=18972&prodSeriesId=212667&pr odNameId=236248&swEnvOID=1
| | 026&swLang=8&mode=2&taskId=135&swItem=ds-26467-1
| |
| | Please Note: The third-party website discussed here is manufactured
by
| a
| | company that is independent of Microsoft. We make no warranty,
implied
| or
| | otherwise, regarding this website's performance or reliability.
| |
| | In the meantime, please let me know whether the error occurs after
we
| use
| | another printer.
| |
| | On the other hand, I recommend we perform a Clean Boot on Windows
XP
| system:
| |
| | This method will help us determine if this issue is caused by a
loading
| | program or service. Please perform the following steps:
| |
| | a. Click Start and click Run, type "msconfig" in the Run box and
press
| | Enter.
| | b. Click the "Services" tab, check the "Hide All Microsoft
Services"
| box
| | and click "Disable All" (if it is not gray).
| | c. Click the "Startup" tab, click "Disable All" and click "OK".
| |
| | Then, restart your computer. When the "System Configuration
Utility"
| window
| | appears, please check the "Don't show this message or launch the
System
| | Configuration Utility when Windows starts" box and click OK.
| |
| | d. Test if the issue occurs in Clean Boot.
| |
| | Note: Temporarily disabling the Startup Group only prevents the
startup
| | programs from loading at startup. This shouldn't affect the system
or
| other
| | programs. We may still manually run these programs later.
| |
| | e. Please continue to monitor our issue in Clean Boot mode for one
day.
| |
| | To restore the computer to use a Normal Startup, repeat steps 1
above.
| Then
| | click Normal Startup on the General tab, click OK, and then restart
the
| | computer.
| |
| | Have a nice day.
| |
| | Regards,
| |
| | Steven Du
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| |
| | --------------------
| |
| | | From: =?Utf-8?B?TWF0dHBz?=
| | | Subject: Windows cannot print due to a problem with the
current
| | printer
| | | Date: Wed, 19 Nov 2008 02:01:01 -0800
| |
| | |
| | | Thanks Steven,
| | |
| | | I will give those KB's a try. However, I have already reinstalled
the
| | driver
| | | from HP's website, reinstalled Office and XP on the affected
machine.
| | |
| | | I don't think it is the printer as the problem only affects the
user
| with
| | | Office Pro Plus, but at this stage I am willing to try anything.
The
| | printer
| | | is an HP Colour LaserJet 9500MFP.
| | |
| | | Kind regards,
| | | Matt
| | |
| | | ""Steven Du"" wrote:
| | |
| | |
| | | Dear Matt,
| | |
| | | Regarding the "Current printer unavailable" error message, it
is
| | possible
| | | that the cause of the issue is at the printer side. Please
perform
| the
| | | steps in the following article to troubleshoot the issue:
| | |
| | | Advanced troubleshooting for network printing problems in
Windows XP
| | | http://support.microsoft.com/default...b;EN-US;314073
| | |
| | | If the issue remains, I recommend we perform the steps in the
| following
| | | article to uninstall Office 2007 and then reinstall it:
| | |
| | | How to uninstall the 2007 Office system if you cannot uninstall
it
| by
| | using

Dear Matt,

According the following error message, our issue seems to be due to the
network connection or the printer driver.

"Your file could not be printed due to an error on \\gmd-dc1\prn0?-? on 1.
There are several possible reasons:

There may not be enough memory available, try closing files and programs
you aren't using. If you use a network printer for printing, there may be a
problem with the network connection or the printer driver. The may be loose
cables or a bad connection between your computer and printer."

Since the file can be printed in Word program successfully and Excel
program printed files properly later, I do not think there are problems at
the Office 2007 side. In the meantime, Office 2007 and Windows XP system
have been reinstalled. Therefore, all corrupted components should have been
repaired.

In addition, I found the following article for your reference. Though this
article does not refer to Office 2007 and the HP printer Colour LaserJet
9500MFP, it is possible that there is a problem with the HP printer driver
and we may need to contact the HP support at same time:

You receive "Out of memory" error messages when you run Office 2000 programs
http://support.microsoft.com/?scid=kb;EN-US;Q218864

On the other hand, we need to tourbleshoot the network connection side as
well. Is it convenient for you to move the problematic computer to a new
environment and install another printer instead of the HP printer?

Since the issue is intermittant, it may be better to submit a new case from
the link below to continue troubleshooting this unusual issue:

http://support.microsoft.com/oas/def...61&gprid=29933
6

Have a nice day.

Regards,

Steven Du

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.


--------------------

| From: =?Utf-8?B?TWF0dHBz?=
| Subject: Windows cannot print due to a problem with the current
printer
| Date: Wed, 26 Nov 2008 08:18:07 -0800

|
| I'm not sure if this helps or makes this worse. The user has just told me
| that on occasion he also gets a message in the bottom right hand corner
of
| Excel that says "Opening filename, pres Esc to Cancel", when he double
| clicks on an XLSX file. It doesn't happen all the time and useally sorts
| itself out.
|
|
| "Mattps" wrote:
|
| Steven,
|
| That is correct. I have just witnessed another printer error on the
same
| machine. The user was trying to print a worksheet. When clickin on the
print
| button in Excel, the following error was displayed:
|
| "Your file could not be printed due to an error on \\gmd-dc1\prn0â–¡ on
1.
| There are several possible reasons:
|
| There may not be enough memory available, try closing files and
programs you
| aren't using.
| If you use a network printer for printing, there may be a problem with
the
| network conenction or the printer driver.
| The may be loose cables or a bad connection between you computer and
printer."
|
| With this error message still open I was able to open Microsoft Word
and
| print another document successfully. I closed word and tried resending
the
| worksheet to the printer, which was successful also.
|
| Regards,
| Matt
|
|
|
| ""Steven Du"" wrote:
|
|
| Dear Matt,
|
| For your reference, here is a summary of the key points of the post
for
| your records:
|
| * Issue Description:
| There are some errors appearing when printing in Word 2007 and Excel
2007.
| The error does not occur when printing in Wordpad or Notepad.
|
| * Performed steps:
| Start Word with "Winword /a" command.
| Delete Word data key.
| Reinstall Office 2007 Professional Plus.
| Reinstall the HP printer driver.
| Reinstall Windows XP 64 bit.
| Perform a Clean boot.
| Check the Group Policy.
|
| If there is any missing, please feel free to let me know.
|
| Regards,
|
| Steven Du
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
|
| | From: =?Utf-8?B?TWF0dHBz?=
| | Subject: Windows cannot print due to a problem with the current
| printer
| | Date: Mon, 24 Nov 2008 00:13:02 -0800
|
| |
| | Hi Steven,
| |
| | I followed that kb last week and uninstalled/re-installed office. I
can
| help
| | with the GPO questions as I am the administrator.
| |
| | Kind regards,
| | Matt
| |
| | ""Steven Du"" wrote:
| |
| |
| | Dear Matt,
| |
| | After checking the HP driver link, I think you have reinstalled
the HP
| | printer driver by running the file
HP_CLJ_9500_Installer_English.exe
| (89
| | MB) and it is for Windows XP 64 bit.
| |
| | Based on the current situation, please let me know whether the
error
| | remains in the Clean Boot mode and whether you have performed the
steps
| in
| | the following
| | article to uninstall Office 2007 and then reinstall it:
| |
| | How to uninstall the 2007 Office system if you cannot uninstall
it by
| using
| | the "Add or Remove Programs" feature
| | http://support.microsoft.com/default...b;EN-US;928218
| |
| | In addition, it is necessary for us to contact your network
| administrator
| | to check whether there is a group policy preventing Office
programs
| from
| | accessing the printer properly.
| |
| | Have a nice day.
| |
| | Regards,
| |
| | Steven Du
| |
| | Microsoft Online Support
| | Microsoft Global Technical Support Center
| |
| | Get Secure! - www.microsoft.com/security
| | ================================================== ==
| | When responding to posts, please "Reply to Group" via your
newsreader
| so
| | that others may learn and benefit from your issue.
| | ================================================== ==
| | This posting is provided "AS IS" with no warranties, and confers
no
| rights.
| |
| |
| | --------------------
| |
| | | From: =?Utf-8?B?TWF0dHBz?=
| | | Subject: Windows cannot print due to a problem with the
current
| | printer
| | | Date: Fri, 21 Nov 2008 01:06:01 -0800
| |
| | |
| | | Hi Steven,
| | |
| | | The driver I have downloaded is
| | |
| |
|
http://h20000.www2.hp.com/bizsupport....jsp?lang=en&c
| |
|
c=us&prodNameId=236248&prodTypeId=18972&prodSeries Id=212667&swLang=8&taskId=
| | 135&swEnvOID=1005
| | |
| | | The error has occured without any thirdparty printers
installed. I
| will
| | try
| | | a clean boot and see how we get on.
| | |
| | | Kind regards,
| | | Matt
| | |
| | |
| | | ""Steven Du"" wrote:
| | |
| | |
| | | Dear Matt,
| | |
| | | From your description, I understand that you have reinstalled
HP
| Colour
| | | LaserJet 9500MFP printer driver from the HP website. Please
let me
| know
| | | whether you downloaded it from the link below:
| | |
| | |
| |
|
http://h20000.www2.hp.com/bizsupport...iption.jsp?lan
| | |
| |
|
g=en&cc=us&prodTypeId=18972&prodSeriesId=212667&pr odNameId=236248&swEnvOID=1
| | | 026&swLang=8&mode=2&taskId=135&swItem=ds-26467-1
| | |
| | | Please Note: The third-party website discussed here is
manufactured
| by
| | a
| | | company that is independent of Microsoft. We make no
warranty,
| implied
| | or
| | | otherwise, regarding this website's performance or
reliability.
| | |
| | | In the meantime, please let me know whether the error occurs
after
| we
| | use
| | | another printer.
| | |
| | | On the other hand, I recommend we perform a Clean Boot on
Windows
| XP
| | system:
| | |
| | | This method will help us determine if this issue is caused by
a
| loading
| | | program or service. Please perform the following steps:
| | |
| | | a. Click Start and click Run, type "msconfig" in the Run box
and
| press
| | | Enter.
| | | b. Click the "Services" tab, check the "Hide All Microsoft
| Services"
| | box
| | | and click "Disable All" (if it is not gray).
| | | c. Click the "Startup" tab, click "Disable All" and click
"OK".
| | |
| | | Then, restart your computer. When the "System Configuration
| Utility"
| | window
| | | appears, please check the "Don't show this message or launch
the
| System
| | | Configuration Utility when Windows starts" box and click OK.
| | |
| | | d. Test if the issue occurs in Clean Boot.
| | |
| | | Note: Temporarily disabling the Startup Group only prevents
the
| startup
| | | programs from loading at startup. This shouldn't affect the
system
| or
| | other
| | | programs. We may still manually run these programs later.
| | |
| | | e. Please continue to monitor our issue in Clean Boot mode
for one
| day.
| | |
| | | To restore the computer to use a Normal Startup, repeat steps
1
| above.
| | Then
| | | click Normal Startup on the General tab, click OK, and then
restart
| the
| | | computer.
| | |
| | | Have a nice day.
| | |
| | | Regards,
| | |
| | | Steven Du
| | |
| | | Microsoft Online Support
| | | Microsoft Global Technical Support Center
| | |
| | | Get Secure! - www.microsoft.com/security
| | | ================================================== ==
| | | When responding to posts, please "Reply to Group" via your
| newsreader
| | so
| | | that others may learn and benefit from your issue.
| | | ================================================== ==
| | | This posting is provided "AS IS" with no warranties, and
confers no
| | rights.
| | |
| | |
| | | --------------------
| | |
| | | | From: =?Utf-8?B?TWF0dHBz?=
| | | | Subject: Windows cannot print due to a problem with the
| current
| | | printer
| | | | Date: Wed, 19 Nov 2008 02:01:01 -0800
| | |
| | | |
| | | | Thanks Steven,
| | | |
| | | | I will give those KB's a try. However, I have already
reinstalled
| the
| | | driver
| | | | from HP's website, reinstalled Office and XP on the
affected
| machine.
| | | |
| | | | I don't think it is the printer as the problem only affects
the
| user
| | with
| | | | Office Pro Plus, but at this stage I am willing to try
anything.
| The
| | | printer
| | | | is an HP Colour LaserJet 9500MFP.
| | | |
| | | | Kind regards,
| | | | Matt
| | | |
| | | | ""Steven Du"" wrote:
| | | |
| | | |
| | | | Dear Matt,
| | | |
| | | | Regarding the "Current printer unavailable" error
message, it
| is
| | | possible
| | | | that the cause of the issue is at the printer side.
Please
| perform
| | the
| | | | steps in the following article to troubleshoot the issue:
| | | |
| | | | Advanced troubleshooting for network printing problems in
| Windows XP
| | | |
http://support.microsoft.com/default...b;EN-US;314073
| | | |
| | | | If the issue remains, I recommend we perform the steps in
the
| | following
| | | | article to uninstall Office 2007 and then reinstall it:
| | | |
| | | | How to uninstall the 2007 Office system if you cannot
uninstall
| it
| | by
| | | using
|