Uninstall Utility?

We have Office 2003 on a workstation and it is misbehaving. We have done
normal uninstall and re-install, and it still has issues such as asking user
for choice of delimiters when doing a merge. Are there any tools available
to completey remove Office 2003 including all user and registry settings?

Ridge (in New joisey)

Hi, Ridge,

There is no utility available from Microsoft that will return a system to
its pre-Office-installation state.

Have you sought support for the specific misbehaviour, to see if someone can
help you diagnose the problem?

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.


"Ridge Kennedy" wrote in message
...
We have Office 2003 on a workstation and it is misbehaving. We have done
normal uninstall and re-install, and it still has issues such as asking
user
for choice of delimiters when doing a merge. Are there any tools
available
to completey remove Office 2003 including all user and registry settings?

Ridge (in New joisey)

I think we're weighing inconvenience to user vs. inconvenience to IT staff.
My boss recalled a utility that removed Office 2K and thought there might be
a similar tool for 2003. The other reality in this situation is that the
user may have managed to infect the machine with some kind of malware.
We've got industrial strength virus protection, but somehow . . . .

I'm gone to lobby for re-imaging the machine.

You're right, we should troubleshoot it. But the time investment seems too
high for an anomaly kind of situation.

R.


"Susan Ramlet" susan@mvps-dot-org wrote in message
...
Hi, Ridge,

There is no utility available from Microsoft that will return a system to
its pre-Office-installation state.

Have you sought support for the specific misbehaviour, to see if someone
can
help you diagnose the problem?

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.


"Ridge Kennedy" wrote in message
...
We have Office 2003 on a workstation and it is misbehaving. We have
done
normal uninstall and re-install, and it still has issues such as asking
user
for choice of delimiters when doing a merge. Are there any tools
available
to completey remove Office 2003 including all user and registry
settings?

Ridge (in New joisey)

Right; there was a cleanup utility for Office 2000, but not since.

A re-image would be by far the best option, but often users aren't willing
to do that (fearing loss of data). Glad that's an option for you.

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.


"Ridge Kennedy" wrote in message
...
I think we're weighing inconvenience to user vs. inconvenience to IT
staff.
My boss recalled a utility that removed Office 2K and thought there might
be
a similar tool for 2003. The other reality in this situation is that the
user may have managed to infect the machine with some kind of malware.
We've got industrial strength virus protection, but somehow . . . .

I'm gone to lobby for re-imaging the machine.

You're right, we should troubleshoot it. But the time investment seems too
high for an anomaly kind of situation.

R.


"Susan Ramlet" susan@mvps-dot-org wrote in message
...
Hi, Ridge,

There is no utility available from Microsoft that will return a system
to
its pre-Office-installation state.

Have you sought support for the specific misbehaviour, to see if someone
can
help you diagnose the problem?

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.


"Ridge Kennedy" wrote in message
...
We have Office 2003 on a workstation and it is misbehaving. We have
done
normal uninstall and re-install, and it still has issues such as
asking
user
for choice of delimiters when doing a merge. Are there any tools
available
to completey remove Office 2003 including all user and registry
settings?

Ridge (in New joisey)

Hi,

I think you should first clearly define the errors you are seeing, and
then decide the best solution. This will save time overall.

I do know the earlier version utility you are talking about, but I don't
think it's the correct solution to this, even if it existed.

Ridge Kennedy wrote:

I think we're weighing inconvenience to user vs. inconvenience to IT staff.
My boss recalled a utility that removed Office 2K and thought there might be
a similar tool for 2003. The other reality in this situation is that the
user may have managed to infect the machine with some kind of malware.
We've got industrial strength virus protection, but somehow . . . .

I'm gone to lobby for re-imaging the machine.

You're right, we should troubleshoot it. But the time investment seems too
high for an anomaly kind of situation.

R.


"Susan Ramlet" susan@mvps-dot-org wrote in message
...

Hi, Ridge,

There is no utility available from Microsoft that will return a system to
its pre-Office-installation state.

Have you sought support for the specific misbehaviour, to see if someone

can

help you diagnose the problem?

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.


"Ridge Kennedy" wrote in message
.. .

We have Office 2003 on a workstation and it is misbehaving. We have

done

normal uninstall and re-install, and it still has issues such as asking

user

for choice of delimiters when doing a merge. Are there any tools

available

to completey remove Office 2003 including all user and registry

settings?

Ridge (in New joisey)








--
Gerry Hickman (London UK)

Susan, Gerry. Thanks for the thoughtful replies.

Sincerely,

Ridge