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#21
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outlook 03 hangs, error and won't open even in safe mode
Hello-
moved everying from the default outlook file from the location that you said, still same problem. I wish I knew how to get a clean start with out the box coming up "configuring outlook" "migrating account settings" Each start up of outlook, it has a memory, even after I un- install and will prompt if I want to start in safe mode. Then either way (both types of startup) it pops up that configuring outlook box up in the left corner. But I still am not sure that the "migrating account settings is the problem...I am suspicious of my msn messenger change I made a while back and have read if removed...(in the services -msnmsgr.exe) I have read that oothers had removed the exe and had problems with outlook hanging...but I don't know for sure cuz I can't get outlook to ever start like it is starting for the first time on my machine. BTW I did reinstall the latest msn messenger, and I get the msnmsgr.exe in the processes window in task manager. But before it would always be there whether msn messenger was running or not. Now it is only present when I open it. ----Original Message----- On Sun, 1 Aug 2004 16:20:38 -0700 Dan wrote: Re-installed and same error same prompt that outlook did not start successfully and woul I like to start in safe mode. I have (like the many times before) tried both normal run and safe, still it hangs and then error box. Let's try something different. Create a new folder on your machine named "Outlook Data" Move everything from "C:\Documents and Settings\your user logon\Local Settings\Application Data\Microsoft\Outlook to that folder. Once the default folder is empty, try to start Outlook again (in safe mode if it offers). -- Athena . |
#22
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outlook 03 hangs, error and won't open even in safe mode
Here's another point I am frustrated about:
this quote is from the Microsoft's office online webpage regarding safe mode- "Microsoft Office Safe Mode allows you to safely use an Office or Office family program that has encountered certain startup problems. When a problem is detected at startup, Office either fixes the problem or isolates it, allowing the program to start successfully." hmm guess it doesn't isolate in my case. darn -----Original Message----- Hello- moved everying from the default outlook file from the location that you said, still same problem. I wish I knew how to get a clean start with out the box coming up "configuring outlook" "migrating account settings" Each start up of outlook, it has a memory, even after I un- install and will prompt if I want to start in safe mode. Then either way (both types of startup) it pops up that configuring outlook box up in the left corner. But I still am not sure that the "migrating account settings is the problem...I am suspicious of my msn messenger change I made a while back and have read if removed...(in the services -msnmsgr.exe) I have read that oothers had removed the exe and had problems with outlook hanging...but I don't know for sure cuz I can't get outlook to ever start like it is starting for the first time on my machine. BTW I did reinstall the latest msn messenger, and I get the msnmsgr.exe in the processes window in task manager. But before it would always be there whether msn messenger was running or not. Now it is only present when I open it. ----Original Message----- On Sun, 1 Aug 2004 16:20:38 -0700 Dan wrote: Re-installed and same error same prompt that outlook did not start successfully and woul I like to start in safe mode. I have (like the many times before) tried both normal run and safe, still it hangs and then error box. Let's try something different. Create a new folder on your machine named "Outlook Data" Move everything from "C:\Documents and Settings\your user logon\Local Settings\Application Data\Microsoft\Outlook to that folder. Once the default folder is empty, try to start Outlook again (in safe mode if it offers). -- Athena . . |
#23
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outlook 03 hangs, error and won't open even in safe mode
On Mon, 2 Aug 2004 08:39:24 -0700 Dan wrote:
moved everying from the default outlook file from the location that you said, still same problem. Okay. I think it's clear that you are not going to be able to get this cleared up through the newsgroups. If your upgrade copy is a retail version of Office, go to this page and click the first link. http://support.microsoft.com/default...tms&style=home If you purchased Office alone, you are eligible for no-charge support. You can start with an online incident. You can also call Microsoft directly but there is no toll-free number. Good luck! And if you have the time, please let us know what the solution was. -- Athena |
#24
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outlook 03 hangs, error and won't open even in safe mode
Hi Christa, wondered if you found a fix? I would love to
hear about it! this is what I was told, in case you haven't been following the threads: Okay. I think it's clear that you are not going to be able to get this cleared up through the newsgroups. If your upgrade copy is a retail version of Office, go to this page and click the first link. http://support.microsoft.com/default.aspx? pr=cntactms&style=home If you purchased Office alone, you are eligible for no- charge support. You can start with an online incident. You can also call Microsoft directly but there is no toll-free number. *** I wish you luck and I will let you know if I find a fix...I am not ready to call microsoft as of yet, as I am gonna try and un-install a few things first, like anti- virus etc etc -----Original Message----- I work at the hospital at Fort Campbell and we recently upgraded are users (approx 1200) from Office XP to Office 2003 and are encountering the same problem in about 50 cases. We have found that if you uninstall Outlook 2003 and reinstall outlook 2000 (because this is the only stand alone version we have) that still doesn't help the problem. Outlook still hangs on closing, although in that version it will allow you to open it again. We have not done it but are either hoping for a resolution or we will have to format and reload those hard drives. In several cases we have found that a fresh format and reinstallation has caused the same problem. Can someone fix this????? It is extrememly frustrating. -----Original Message----- Hello, I was sent over here from the "microsoft.public.office.setup" newgroups by Susan Ramlet MVP - Microsoft Office. After the last several days she ran out of answers. Just installed office 2003 on my xp home and trying to open outlook for the 1st time. it brings up the box configuring outlook and migrating account settings (I had office 2000 previous) Then it hangs and I get an error microsoft office outlook has encountered a problem and needs to close. It prompts me to start in safe mode. It won't start in safe mode has the same responses..I have tried repair, used the Windows Installer CleanUp Utility, used the scanpst.exe and fixed any corrupted files, changed outcmd.dat Views.dat Outcmd.dat Extend.dat Frmcache.dat to .old (some I remember I didn't have) Also I have re-installed office 2k and opening outlook doesn't give a error message it just hangs and then closes. I am trying to figure out how to re-install 2000 (or 2003) without transfering or updating the new software of my original contacts emails settings etc etc.?? But after installing and re-installing both versions, I am not sure it is a corrupt file, but something in registry? Thanks in advance for any help! . . |
#25
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outlook 03 hangs, error and won't open even in safe mode
Thanks for your help,
I was wondering.. I now cannot access my address book thru outlook express... do I have to convert the .pst files to .wab? Help!! Do you know what I can try to do in the meantime, until I get office up and running? -----Original Message----- On Mon, 2 Aug 2004 08:39:24 -0700 Dan wrote: moved everying from the default outlook file from the location that you said, still same problem. Okay. I think it's clear that you are not going to be able to get this cleared up through the newsgroups. If your upgrade copy is a retail version of Office, go to this page and click the first link. http://support.microsoft.com/default.aspx? pr=cntactms&style=home If you purchased Office alone, you are eligible for no- charge support. You can start with an online incident. You can also call Microsoft directly but there is no toll-free number. Good luck! And if you have the time, please let us know what the solution was. -- Athena . |
#26
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outlook 03 hangs, error and won't open even in safe mode
On Mon, 2 Aug 2004 14:58:53 -0700 Dan wrote:
I was wondering.. I now cannot access my address book thru outlook express... do I have to convert the .pst files to .wab? You need to e-mail or call Microsoft now. If you were sharing your contacts between OE and Outlook 2000, you were using the Internet Mail Only mode and all your contact information is in your PST. Converting from the Internet Mail Only mail of OL2000 to any later version is more quirky than any other configuration. The only way to get any data out of the PST is with a working Outlook configuration and right now, you need some help to get that done. Fiddling around willy-nilly with other programs is unlikely to be successful. I think you want to write or call now. -- Athena |
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