A Microsoft Office (Excel, Word) forum. OfficeFrustration

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » OfficeFrustration forum » Microsoft Outlook » Outlook Express
Site Map Home Register Authors List Search Today's Posts Mark Forums Read  

Can't open pictures that are attached to emails in OE6



 
 
Thread Tools Display Modes
  #1  
Old July 21st, 2009, 02:53 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
JJM
external usenet poster
 
Posts: 12
Default Can't open pictures that are attached to emails in OE6

I am having this problem on machine running XP Media Center SP3, IE8, OE6.
Just recently after installing IE8 istarted having trouble opening attached
picstures in Outlook Express. When trying to open jpg in attachment the
hourglass displays for about 1 second and then nothing. Only happens with
jpg or jpeg, everything else opens fine. They use to open into picture
viewer.

What weird is that if I close OE6 and reopen it, I can (for awhile at least)
get the pictures to open just like they always did. But at some point it
stops working correctly. I have not figured out what I do that makes it stop
yet.

When writing an email and I attach a picture to the email if I double click
on the file in the attatch line on the email they open right up. But in my
inbox or sent folder or drafts folder nothing happens.

I run norton internet security and have disabled email scanning but acts
the same way.

Any sugestions?


  #2  
Old July 21st, 2009, 03:58 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Bruce Hagen
external usenet poster
 
Posts: 7,956
Default Can't open pictures that are attached to emails in OE6

As you can see, you are not alone here. This poster went through Microsoft
tier 1, tier 2 and finally tier 3 tech support and was finally advised to
remove E8 until a patch was released.

Archived thread on opening attachments after installing IE8:
http://groups.google.com/group/micro...0verizo n.net

What can you do? Try the following. If it does not resolve your problem,
then revert back to IE7 for the time being.

Remove IE8 and restart twice.

How do I uninstall or remove Internet Explorer 8?
http://support.microsoft.com/kb/957700

Download IE8 to your Desktop. Do not use Windows or Microsoft Updates.

Internet Explorer 8 download:
http://www.microsoft.com/windows/int...r/default.aspx

Restart your computer. With no other programs running, disable your
anti-virus program and any spyware or spam programs you may have. If you are
running a third party firewall, disable it and enable the Windows firewall.

Now install IE8 from the Desktop. When you're done, restart your computer
twice and then make sure your disabled programs are running again.
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"JJM" wrote in message
...
I am having this problem on machine running XP Media Center SP3, IE8, OE6.
Just recently after installing IE8 istarted having trouble opening
attached
picstures in Outlook Express. When trying to open jpg in attachment the
hourglass displays for about 1 second and then nothing. Only happens with
jpg or jpeg, everything else opens fine. They use to open into picture
viewer.

What weird is that if I close OE6 and reopen it, I can (for awhile at
least)
get the pictures to open just like they always did. But at some point it
stops working correctly. I have not figured out what I do that makes it
stop
yet.

When writing an email and I attach a picture to the email if I double
click
on the file in the attatch line on the email they open right up. But in
my
inbox or sent folder or drafts folder nothing happens.

I run norton internet security and have disabled email scanning but acts
the same way.

Any sugestions?



  #3  
Old July 21st, 2009, 04:10 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
PA Bear [MS MVP]
external usenet poster
 
Posts: 2,690
Default Can't open pictures that are attached to emails in OE6

Was NIS running in the background when you installed IE8?

Are you running NIS 2009 v3.0?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


JJM wrote:
I am having this problem on machine running XP Media Center SP3, IE8, OE6.
Just recently after installing IE8 istarted having trouble opening
attached
picstures in Outlook Express. When trying to open jpg in attachment the
hourglass displays for about 1 second and then nothing. Only happens with
jpg or jpeg, everything else opens fine. They use to open into picture
viewer.

What weird is that if I close OE6 and reopen it, I can (for awhile at
least)
get the pictures to open just like they always did. But at some point it
stops working correctly. I have not figured out what I do that makes it
stop yet.

When writing an email and I attach a picture to the email if I double
click
on the file in the attatch line on the email they open right up. But in
my
inbox or sent folder or drafts folder nothing happens.

I run norton internet security and have disabled email scanning but acts
the same way.

Any sugestions?


  #4  
Old July 21st, 2009, 09:48 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
JJM
external usenet poster
 
Posts: 12
Default Can't open pictures that are attached to emails in OE6

I'm sure that Norton was running as IE* was installed automatically.


norton is NIS ver. 16.5.0.134 Doesn't say anything about 2009



"PA Bear [MS MVP]" wrote:

Was NIS running in the background when you installed IE8?

Are you running NIS 2009 v3.0?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


JJM wrote:
I am having this problem on machine running XP Media Center SP3, IE8, OE6.
Just recently after installing IE8 istarted having trouble opening
attached
picstures in Outlook Express. When trying to open jpg in attachment the
hourglass displays for about 1 second and then nothing. Only happens with
jpg or jpeg, everything else opens fine. They use to open into picture
viewer.

What weird is that if I close OE6 and reopen it, I can (for awhile at
least)
get the pictures to open just like they always did. But at some point it
stops working correctly. I have not figured out what I do that makes it
stop yet.

When writing an email and I attach a picture to the email if I double
click
on the file in the attatch line on the email they open right up. But in
my
inbox or sent folder or drafts folder nothing happens.

I run norton internet security and have disabled email scanning but acts
the same way.

Any sugestions?



  #5  
Old July 21st, 2009, 09:59 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
JJM
external usenet poster
 
Posts: 12
Default Can't open pictures that are attached to emails in OE6

I found out that I can open jpegs as normal until an email that downloads
pictures or perhaps html content from the internet is opened. From then on
nothing happens when I try to open a jpeg. They will display in the OE window
but not if I click on the attachment. If I shut down OE and restart it it
will work again until i come accross one of those emails.

I am not positive it has to do with IE8, because I can't really pinpoint the
time it started happening. But if it stops by uninstalling IE8, (which I
have not done) it sounds like the culprit.
  #6  
Old July 21st, 2009, 10:05 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
Bruce Hagen
external usenet poster
 
Posts: 7,956
Default Can't open pictures that are attached to emails in OE6

Others have reported that restarting OE worked "for awhile" so you may have
something there with an attachment/Internet connection.
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"JJM" wrote in message
...
I found out that I can open jpegs as normal until an email that downloads
pictures or perhaps html content from the internet is opened. From then
on
nothing happens when I try to open a jpeg. They will display in the OE
window
but not if I click on the attachment. If I shut down OE and restart it it
will work again until i come accross one of those emails.

I am not positive it has to do with IE8, because I can't really pinpoint
the
time it started happening. But if it stops by uninstalling IE8, (which I
have not done) it sounds like the culprit.


  #7  
Old July 21st, 2009, 10:15 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
PA Bear [MS MVP]
external usenet poster
 
Posts: 2,690
Default Can't open pictures that are attached to emails in OE6

= YOU WILL WANT TO PRINT THESE INSTRUCTIONS FOR OFFLINE REFERENCE

1. Assuming you will want to reinstall IE8, go to
http://www.microsoft.com/downloads/d...3-08cdecd8852b
and download the installer, SAVING it to your desktop; do NOT RUN it.

2. Disable all NIS components (i.e., anti-virus; anti-spyware; firewall; any
Norton Add-ons) then IMMEDIATELY enable the Windows Firewall (Start |
Settings | Control Panel | Windows Firewall)!

3. Close all open applications (anything with a taskbar icon).

4. Uninstall "Windows Internet Explorer 8" via Add/Remove Programs & reboot
TWICE!

5. Repeat Steps #2 and #3 above.

6. Double-click on the file you saved in Step #1 to reinstall IE8. Follow
all prompts and reboot TWICE when finished.

7. Confirm that all NIS components are enabled and that the Windows Firewall
is disabled.

8. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |
Install any Critical Security Updates offered (i.e., KB960897). If a Root
Certificates update is listed in the Optional Updates category, install it
to take full advantage of IE7's enhanced security.

9. FWIW, you're running NIS 2009 v2.5 and only v3.x is supported in IE8. If
your subscription is current, you can upgrade to v3.x for free. Contact
Symantec Support.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


JJM wrote:
I'm sure that Norton was running as [IE8] was installed automatically.

norton is NIS ver. 16.5.0.134 Doesn't say anything about 2009

"PA Bear [MS MVP]" wrote:
Was NIS running in the background when you installed IE8?

Are you running NIS 2009 v3.0?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


JJM wrote:
I am having this problem on machine running XP Media Center SP3, IE8,
OE6.
Just recently after installing IE8 istarted having trouble opening
attached
picstures in Outlook Express. When trying to open jpg in attachment
the
hourglass displays for about 1 second and then nothing. Only happens
with
jpg or jpeg, everything else opens fine. They use to open into picture
viewer.

What weird is that if I close OE6 and reopen it, I can (for awhile at
least)
get the pictures to open just like they always did. But at some point
it
stops working correctly. I have not figured out what I do that makes it
stop yet.

When writing an email and I attach a picture to the email if I double
click
on the file in the attatch line on the email they open right up. But in
my
inbox or sent folder or drafts folder nothing happens.

I run norton internet security and have disabled email scanning but
acts
the same way.

Any sugestions?


  #8  
Old July 21st, 2009, 10:55 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
JJM
external usenet poster
 
Posts: 12
Default Can't open pictures that are attached to emails in OE6

Is there any particular reason you feel there is a connection between this
and NIS? I'm not doubting you I just wondered? Thanks for the info.

"PA Bear [MS MVP]" wrote:

= YOU WILL WANT TO PRINT THESE INSTRUCTIONS FOR OFFLINE REFERENCE

1. Assuming you will want to reinstall IE8, go to
http://www.microsoft.com/downloads/d...3-08cdecd8852b
and download the installer, SAVING it to your desktop; do NOT RUN it.

2. Disable all NIS components (i.e., anti-virus; anti-spyware; firewall; any
Norton Add-ons) then IMMEDIATELY enable the Windows Firewall (Start |
Settings | Control Panel | Windows Firewall)!

3. Close all open applications (anything with a taskbar icon).

4. Uninstall "Windows Internet Explorer 8" via Add/Remove Programs & reboot
TWICE!

5. Repeat Steps #2 and #3 above.

6. Double-click on the file you saved in Step #1 to reinstall IE8. Follow
all prompts and reboot TWICE when finished.

7. Confirm that all NIS components are enabled and that the Windows Firewall
is disabled.

8. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |
Install any Critical Security Updates offered (i.e., KB960897). If a Root
Certificates update is listed in the Optional Updates category, install it
to take full advantage of IE7's enhanced security.

9. FWIW, you're running NIS 2009 v2.5 and only v3.x is supported in IE8. If
your subscription is current, you can upgrade to v3.x for free. Contact
Symantec Support.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


JJM wrote:
I'm sure that Norton was running as [IE8] was installed automatically.

norton is NIS ver. 16.5.0.134 Doesn't say anything about 2009

"PA Bear [MS MVP]" wrote:
Was NIS running in the background when you installed IE8?

Are you running NIS 2009 v3.0?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


JJM wrote:
I am having this problem on machine running XP Media Center SP3, IE8,
OE6.
Just recently after installing IE8 istarted having trouble opening
attached
picstures in Outlook Express. When trying to open jpg in attachment
the
hourglass displays for about 1 second and then nothing. Only happens
with
jpg or jpeg, everything else opens fine. They use to open into picture
viewer.

What weird is that if I close OE6 and reopen it, I can (for awhile at
least)
get the pictures to open just like they always did. But at some point
it
stops working correctly. I have not figured out what I do that makes it
stop yet.

When writing an email and I attach a picture to the email if I double
click
on the file in the attatch line on the email they open right up. But in
my
inbox or sent folder or drafts folder nothing happens.

I run norton internet security and have disabled email scanning but
acts
the same way.

Any sugestions?



  #9  
Old July 21st, 2009, 11:03 PM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
PA Bear [MS MVP]
external usenet poster
 
Posts: 2,690
Default Can't open pictures that are attached to emails in OE6

NIS's real-time system protections can "hork" an IE upgrade (or the install
of a Windows Service Pack) if they're running in the background during the
installation process.

JJM wrote:
Is there any particular reason you feel there is a connection between this
and NIS? I'm not doubting you I just wondered? Thanks for the info.

"PA Bear [MS MVP]" wrote:

= YOU WILL WANT TO PRINT THESE INSTRUCTIONS FOR OFFLINE REFERENCE

1. Assuming you will want to reinstall IE8, go to
http://www.microsoft.com/downloads/d...3-08cdecd8852b
and download the installer, SAVING it to your desktop; do NOT RUN it.

2. Disable all NIS components (i.e., anti-virus; anti-spyware; firewall;
any Norton Add-ons) then IMMEDIATELY enable the Windows Firewall (Start |
Settings | Control Panel | Windows Firewall)!

3. Close all open applications (anything with a taskbar icon).

4. Uninstall "Windows Internet Explorer 8" via Add/Remove Programs &
reboot
TWICE!

5. Repeat Steps #2 and #3 above.

6. Double-click on the file you saved in Step #1 to reinstall IE8.
Follow
all prompts and reboot TWICE when finished.

7. Confirm that all NIS components are enabled and that the Windows
Firewall is disabled.

8. Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |
Install any Critical Security Updates offered (i.e., KB960897). If a
Root
Certificates update is listed in the Optional Updates category, install
it
to take full advantage of IE7's enhanced security.

9. FWIW, you're running NIS 2009 v2.5 and only v3.x is supported in IE8.
If your subscription is current, you can upgrade to v3.x for free.
Contact
Symantec Support.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


JJM wrote:
I'm sure that Norton was running as [IE8] was installed automatically.

norton is NIS ver. 16.5.0.134 Doesn't say anything about 2009

"PA Bear [MS MVP]" wrote:
Was NIS running in the background when you installed IE8?

Are you running NIS 2009 v3.0?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


JJM wrote:
I am having this problem on machine running XP Media Center SP3, IE8,
OE6.
Just recently after installing IE8 istarted having trouble opening
attached
picstures in Outlook Express. When trying to open jpg in attachment
the
hourglass displays for about 1 second and then nothing. Only happens
with
jpg or jpeg, everything else opens fine. They use to open into
picture
viewer.

What weird is that if I close OE6 and reopen it, I can (for awhile at
least)
get the pictures to open just like they always did. But at some point
it
stops working correctly. I have not figured out what I do that makes
it
stop yet.

When writing an email and I attach a picture to the email if I double
click
on the file in the attatch line on the email they open right up. But
in
my
inbox or sent folder or drafts folder nothing happens.

I run norton internet security and have disabled email scanning but
acts
the same way.

Any sugestions?


  #10  
Old August 3rd, 2009, 09:10 AM posted to microsoft.public.windows.inetexplorer.ie6_outlookexpress
שמוליק
external usenet poster
 
Posts: 2
Default Can't open pictures that are attached to emails in OE6


"JJM" כתב
...
I am having this problem on machine running XP Media Center SP3, IE8, OE6.
Just recently after installing IE8 istarted having trouble opening
attached
picstures in Outlook Express. When trying to open jpg in attachment the
hourglass displays for about 1 second and then nothing. Only happens with
jpg or jpeg, everything else opens fine. They use to open into picture
viewer.

What weird is that if I close OE6 and reopen it, I can (for awhile at
least)
get the pictures to open just like they always did. But at some point it
stops working correctly. I have not figured out what I do that makes it
stop
yet.

When writing an email and I attach a picture to the email if I double
click
on the file in the attatch line on the email they open right up. But in
my
inbox or sent folder or drafts folder nothing happens.

I run norton internet security and have disabled email scanning but acts
the same way.

Any sugestions?




 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 10:29 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 OfficeFrustration.
The comments are property of their posters.