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#1
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Cannot connect to Exchange server
I get the following error message when i try to setup outlook with an
exchange server account; "The action could not be completed. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action." I run Outlook 2003 on a W2k SP4 laptop. The server is Exchange 2003 server. So far this error occured only on this single installation. How di I work around or solve the problem? I have tested the following: - 1) uninstalling / reinstalling outlook 2) disabling & removing any firewall software 3) deleting & recreating a new outlook profile 4) i can ping the servers ip address, resolve dns, surf the web, etc 5) i have been able to connect to the mailbox using a different computer |
#2
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Leif Harald wrote:
I get the following error message when i try to setup outlook with an exchange server account; "The action could not be completed. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action." I run Outlook 2003 on a W2k SP4 laptop. The server is Exchange 2003 server. So far this error occured only on this single installation. How di I work around or solve the problem? I have tested the following: - 1) uninstalling / reinstalling outlook 2) disabling & removing any firewall software 3) deleting & recreating a new outlook profile 4) i can ping the servers ip address, resolve dns, surf the web, etc 5) i have been able to connect to the mailbox using a different computer Hi, have you already read the posts in Expert Exchange? http://www.experts-exchange.com/Netw..._20983743.html -- Ich habe nichts gemacht, gestern gings noch http://www.andreas-roeder.net |
#3
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Read the question, didn't sign up for the solution. Maybe someone here has
any idea? Been through about a hundred posts on several forums, many similar problems, almost no qualified solutions. "Andreas Roeder" wrote: Leif Harald wrote: I get the following error message when i try to setup outlook with an exchange server account; "The action could not be completed. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action." I run Outlook 2003 on a W2k SP4 laptop. The server is Exchange 2003 server. So far this error occured only on this single installation. How di I work around or solve the problem? I have tested the following: - 1) uninstalling / reinstalling outlook 2) disabling & removing any firewall software 3) deleting & recreating a new outlook profile 4) i can ping the servers ip address, resolve dns, surf the web, etc 5) i have been able to connect to the mailbox using a different computer Hi, have you already read the posts in Expert Exchange? http://www.experts-exchange.com/Netw..._20983743.html -- Ich habe nichts gemacht, gestern gings noch http://www.andreas-roeder.net |
#4
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Hi,
I'm having a similar problem to you - however my connection was fine until about the 20th ... since then I cannot connect to the the exchange server, cannot establish a remote desktop session and cannot browse directories on the server (2003). On the same machine I can get a remote desktop session to other (win 2k) machines but not to 2003. And using a different machine, I can browse directories and get a remote desktop established to the 2003 server. It seems therefore that the XP Pro machine I am using has a problem with 2003 - although this was never the case prior to about the 20th. I am beginning to suspect a windows update is the culprit - anyone want to own up? Paul "Leif Harald" wrote: Read the question, didn't sign up for the solution. Maybe someone here has any idea? Been through about a hundred posts on several forums, many similar problems, almost no qualified solutions. "Andreas Roeder" wrote: Leif Harald wrote: I get the following error message when i try to setup outlook with an exchange server account; "The action could not be completed. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action." I run Outlook 2003 on a W2k SP4 laptop. The server is Exchange 2003 server. So far this error occured only on this single installation. How di I work around or solve the problem? I have tested the following: - 1) uninstalling / reinstalling outlook 2) disabling & removing any firewall software 3) deleting & recreating a new outlook profile 4) i can ping the servers ip address, resolve dns, surf the web, etc 5) i have been able to connect to the mailbox using a different computer Hi, have you already read the posts in Expert Exchange? http://www.experts-exchange.com/Netw..._20983743.html -- Ich habe nichts gemacht, gestern gings noch http://www.andreas-roeder.net |
#5
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"Andreas Roeder" wrote: Leif Harald wrote: I get the following error message when i try to setup outlook with an exchange server account; "The action could not be completed. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action." I run Outlook 2003 on a W2k SP4 laptop. The server is Exchange 2003 server. So far this error occured only on this single installation. How di I work around or solve the problem? I have tested the following: - 1) uninstalling / reinstalling outlook 2) disabling & removing any firewall software 3) deleting & recreating a new outlook profile 4) i can ping the servers ip address, resolve dns, surf the web, etc 5) i have been able to connect to the mailbox using a different computer Hi, have you already read the posts in Expert Exchange? http://www.experts-exchange.com/Netw..._20983743.html -- Ich habe nichts gemacht, gestern gings noch http://www.andreas-roeder.net Have not signed up to read the answere. Starting Outlook with the /rpcdiag switch returns an empty connection status window. Have checked registry for the values described in http://support.microsoft.com/?kbid=830914 All the values are present and correct. Any further suggestions, anyone? |
#6
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Cannot connect to Exchange server
Hi I have to exact same problem, almost new laptop XP SP2 and office 2003,
have run outlook 2003 to an exchange server for 2-3 months then they changed the servername and now its impossible to connect again... Excactly the same error message.. I called MS and as usuall they stink, "Ohh are you using internet with your outlook 2003 program.. then its not supported.. you have to pay first!!!" Absolutly increddible and appoling.. Plz If you find any info about this plese inform us... Regards Anders Lundström Support Engineer Sweden "Leif Harald" skrev: I get the following error message when i try to setup outlook with an exchange server account; "The action could not be completed. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action." I run Outlook 2003 on a W2k SP4 laptop. The server is Exchange 2003 server. So far this error occured only on this single installation. How di I work around or solve the problem? I have tested the following: - 1) uninstalling / reinstalling outlook 2) disabling & removing any firewall software 3) deleting & recreating a new outlook profile 4) i can ping the servers ip address, resolve dns, surf the web, etc 5) i have been able to connect to the mailbox using a different computer |
#7
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Cannot connect to Exchange server
did you make a new profile?
-- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ "Anders Lundström" Anders wrote in message ... Hi I have to exact same problem, almost new laptop XP SP2 and office 2003, have run outlook 2003 to an exchange server for 2-3 months then they changed the servername and now its impossible to connect again... Excactly the same error message.. I called MS and as usuall they stink, "Ohh are you using internet with your outlook 2003 program.. then its not supported.. you have to pay first!!!" Absolutly increddible and appoling.. Plz If you find any info about this plese inform us... Regards Anders Lundström Support Engineer Sweden "Leif Harald" skrev: I get the following error message when i try to setup outlook with an exchange server account; "The action could not be completed. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action." I run Outlook 2003 on a W2k SP4 laptop. The server is Exchange 2003 server. So far this error occured only on this single installation. How di I work around or solve the problem? I have tested the following: - 1) uninstalling / reinstalling outlook 2) disabling & removing any firewall software 3) deleting & recreating a new outlook profile 4) i can ping the servers ip address, resolve dns, surf the web, etc 5) i have been able to connect to the mailbox using a different computer |
#8
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Cannot connect to Exchange server
Yes, made a new profile also..
but no repsons.. It seams like its trying to connect at first when you use "check name" it takes a couple off seconds then it says "bla bla." but after that it respond at once with the "cant connect to exchange server bla bla". so it seams like it isnt trying to connect at all after it first failed... ping is under 20 ms to the exchange server.. "Diane Poremsky [MVP]" wrote: did you make a new profile? -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ "Anders Lundström" Anders wrote in message ... Hi I have to exact same problem, almost new laptop XP SP2 and office 2003, have run outlook 2003 to an exchange server for 2-3 months then they changed the servername and now its impossible to connect again... Excactly the same error message.. I called MS and as usuall they stink, "Ohh are you using internet with your outlook 2003 program.. then its not supported.. you have to pay first!!!" Absolutly increddible and appoling.. Plz If you find any info about this plese inform us... Regards Anders Lundström Support Engineer Sweden "Leif Harald" skrev: I get the following error message when i try to setup outlook with an exchange server account; "The action could not be completed. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action." I run Outlook 2003 on a W2k SP4 laptop. The server is Exchange 2003 server. So far this error occured only on this single installation. How di I work around or solve the problem? I have tested the following: - 1) uninstalling / reinstalling outlook 2) disabling & removing any firewall software 3) deleting & recreating a new outlook profile 4) i can ping the servers ip address, resolve dns, surf the web, etc 5) i have been able to connect to the mailbox using a different computer |
#9
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Cannot connect to Exchange server
Check registry entrys for the rpc protocol:
This behavior may occur when any of the following registry values are missing in the Microsoft Windows Registry. Value Name Value Data ncacn_np Rpcrt4.dll ncacn_ip_tcp Rpcrt4.dll ncadg_ip_udp Rpcrt4.dll ncacn_http Rpcrt4.dll RESOLUTION To resolve this problem, follow these steps: 1. Quit all Microsoft Windows programs. 2. Click Start, and then click Run. 3. In the Open box, type regedit, and then click OK. 4. Expand the Registry to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols 5. If any of the Registry values that are listed in the "Cause" section of this article are missing from the ClientProtocols key, follow these steps: a. Right-click ClientProtocols, point to New, and then click String Value. b. Type the Value Name of the entry that is missing, and then press ENTER. c. Right-click the Value Name that you typed in step b, and then click Modify. d. Type the appropriate Value Data for the Value Name that you typed in step b, and then click OK. 6. Repeat step 5 for each missing value in the ClientProtocols key. Note Microsoft Outlook cannot connect to a Microsoft Exchange server if the registry entries that were previously mentioned are missing in the Windows Registry. To see if the client really tries to contact server, start Outlook with the switch /rpcdiag at the end of the command line. A rpc connection status window appears. If no entries occures, rpc is not activated. "Anders Lundström" wrote: Yes, made a new profile also.. but no repsons.. It seams like its trying to connect at first when you use "check name" it takes a couple off seconds then it says "bla bla." but after that it respond at once with the "cant connect to exchange server bla bla". so it seams like it isnt trying to connect at all after it first failed... ping is under 20 ms to the exchange server.. "Diane Poremsky [MVP]" wrote: did you make a new profile? -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ "Anders Lundström" Anders wrote in message ... Hi I have to exact same problem, almost new laptop XP SP2 and office 2003, have run outlook 2003 to an exchange server for 2-3 months then they changed the servername and now its impossible to connect again... Excactly the same error message.. I called MS and as usuall they stink, "Ohh are you using internet with your outlook 2003 program.. then its not supported.. you have to pay first!!!" Absolutly increddible and appoling.. Plz If you find any info about this plese inform us... Regards Anders Lundström Support Engineer Sweden "Leif Harald" skrev: I get the following error message when i try to setup outlook with an exchange server account; "The action could not be completed. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action." I run Outlook 2003 on a W2k SP4 laptop. The server is Exchange 2003 server. So far this error occured only on this single installation. How di I work around or solve the problem? I have tested the following: - 1) uninstalling / reinstalling outlook 2) disabling & removing any firewall software 3) deleting & recreating a new outlook profile 4) i can ping the servers ip address, resolve dns, surf the web, etc 5) i have been able to connect to the mailbox using a different computer |
#10
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Cannot connect to Exchange server
Ahaa.. sry, forgott to tell you that iwe checked that..
Its just a problem that many people have and MS is looking some other way.. Regards Anders Lundström "Leif Harald" wrote: Check registry entrys for the rpc protocol: This behavior may occur when any of the following registry values are missing in the Microsoft Windows Registry. Value Name Value Data ncacn_np Rpcrt4.dll ncacn_ip_tcp Rpcrt4.dll ncadg_ip_udp Rpcrt4.dll ncacn_http Rpcrt4.dll RESOLUTION To resolve this problem, follow these steps: 1. Quit all Microsoft Windows programs. 2. Click Start, and then click Run. 3. In the Open box, type regedit, and then click OK. 4. Expand the Registry to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols 5. If any of the Registry values that are listed in the "Cause" section of this article are missing from the ClientProtocols key, follow these steps: a. Right-click ClientProtocols, point to New, and then click String Value. b. Type the Value Name of the entry that is missing, and then press ENTER. c. Right-click the Value Name that you typed in step b, and then click Modify. d. Type the appropriate Value Data for the Value Name that you typed in step b, and then click OK. 6. Repeat step 5 for each missing value in the ClientProtocols key. Note Microsoft Outlook cannot connect to a Microsoft Exchange server if the registry entries that were previously mentioned are missing in the Windows Registry. To see if the client really tries to contact server, start Outlook with the switch /rpcdiag at the end of the command line. A rpc connection status window appears. If no entries occures, rpc is not activated. "Anders Lundström" wrote: Yes, made a new profile also.. but no repsons.. It seams like its trying to connect at first when you use "check name" it takes a couple off seconds then it says "bla bla." but after that it respond at once with the "cant connect to exchange server bla bla". so it seams like it isnt trying to connect at all after it first failed... ping is under 20 ms to the exchange server.. "Diane Poremsky [MVP]" wrote: did you make a new profile? -- Diane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ "Anders Lundström" Anders wrote in message ... Hi I have to exact same problem, almost new laptop XP SP2 and office 2003, have run outlook 2003 to an exchange server for 2-3 months then they changed the servername and now its impossible to connect again... Excactly the same error message.. I called MS and as usuall they stink, "Ohh are you using internet with your outlook 2003 program.. then its not supported.. you have to pay first!!!" Absolutly increddible and appoling.. Plz If you find any info about this plese inform us... Regards Anders Lundström Support Engineer Sweden "Leif Harald" skrev: I get the following error message when i try to setup outlook with an exchange server account; "The action could not be completed. The connection to the Microsoft Exchange Server is unavailable. Outlook must be online or connected to complete this action." I run Outlook 2003 on a W2k SP4 laptop. The server is Exchange 2003 server. So far this error occured only on this single installation. How di I work around or solve the problem? I have tested the following: - 1) uninstalling / reinstalling outlook 2) disabling & removing any firewall software 3) deleting & recreating a new outlook profile 4) i can ping the servers ip address, resolve dns, surf the web, etc 5) i have been able to connect to the mailbox using a different computer |
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