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Cannot open file after installing Office 2007 Service Pack 2



 
 
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  #41  
Old July 1st, 2009, 05:38 PM posted to microsoft.public.publisher
VJohnson
external usenet poster
 
Posts: 3
Default Cannot open file after installing Office 2007 Service Pack 2

Would there be another way for me to get this update and I didn't see it when
i check my updates did this still get deployed on June 30th? Can you give me
the update number?

"LL3" wrote:

Hi Aaron,

I just checked my Hotmail inbox and I haven't gotten the file yet. Once I
get it, I will test it with the fix. I also just realized that I made a NG
post out of order so I'm posting this again to make sure everyone see it.
Too many email technologies to keep up with these days. :-)

From Last Night:
Hello everyone,

Let me first say how sorry we are that you are experiencing this problem and
that it has been a top priority for our team, since we first started getting
reports on this problem. I am happy to announce that we do have a fix and it
will be released as part of the Microsoft Public Update that is scheduled to
hit the web on June 30th. Everyone will be able to download this fix for
free. Thank you for your patience and the help that you gave us by sending
us your Publisher files to test against; they really helped us out. We value
your feedback and thank you for your loyalty to our product.

Sincerely,
LL3


"SMR_Aaron" wrote:

The file I have is very small. I just emailed it to you. If you could
forward it to Leroy (LL3), I'd appreciate it.

Aaron


"Ed Bennett" wrote:

SMR_Aaron wrote:
No resolution that I'm aware of. Leroy from Microsoft (LL3) was supposedly
working on this issue for us, but he never responded to my post from last
week nor did he respond to the email I sent directly to his hotmail account.
Is it too much to ask for some type of weekly update from Microsoft regarding
this issue?

If you still have trouble sending the file to LL3, feel free to send it
to me, and I'll forward it on. If the email is 20MB it might be
bounced; if so, you can use WinRAR to split it up, or use a file sending
service like YouSendIt.com to send it to me.

My email address is:
the UNDERSCORE nerd ATSIGN mvps DOT org

(Please do not repost in plaintext)

LL3: Could you drop me an email at the same address, from your
@microsoft.com address, please?

--
Ed Bennett - MVP Microsoft Publisher
http://ed.mvps.org

  #42  
Old July 1st, 2009, 06:37 PM posted to microsoft.public.publisher
Mary Sauer[_3_]
external usenet poster
 
Posts: 3,082
Default Cannot open file after installing Office 2007 Service Pack 2

There was a hotfix issued yesterday. Is this what you are asking about?
Description of the Publisher 2007 hotfix package (Publisher.msp): June 30, 2009
http://support.microsoft.com/kb/972566/
--
Mary Sauer
http://msauer.mvps.org/

"VJohnson" wrote in message
...
Has anyone installed the update or know the file name or number that fixes
this issue because I am still having the problem even though my problem was
with excel files not publisher.

"Timothy W. Foutz" wrote:

I just wanted to make sure I understand. Will a fix for the 1100009 error be
available for download on June 30th? If so, can simply check for updates
through Publisher?

"LL3" wrote:

I believe there will be one to go along with the Public Update release.
"Ed Bennett" wrote:

LL3 wrote:
Let me first say how sorry we are that you are experiencing this
problem and
that it has been a top priority for our team, since we first started
getting
reports on this problem. I am happy to announce that we do have a fix
and it
will be released as part of the Microsoft Public Update that is
scheduled to
hit the web on June 30th. Everyone will be able to download this fix
for
free.

That's great news, thanks LL3!

Is there/will there be a KB article describing the problem?

--
Ed Bennett - MVP Microsoft Publisher
http://ed.mvps.org



  #43  
Old July 1st, 2009, 06:37 PM posted to microsoft.public.publisher
Mary Sauer[_3_]
external usenet poster
 
Posts: 3,082
Default Cannot open file after installing Office 2007 Service Pack 2

http://support.microsoft.com/kb/972566/

--
Mary Sauer
http://msauer.mvps.org/

"VJohnson" wrote in message
...
Would there be another way for me to get this update and I didn't see it when
i check my updates did this still get deployed on June 30th? Can you give me
the update number?

"LL3" wrote:

Hi Aaron,

I just checked my Hotmail inbox and I haven't gotten the file yet. Once I
get it, I will test it with the fix. I also just realized that I made a NG
post out of order so I'm posting this again to make sure everyone see it.
Too many email technologies to keep up with these days. :-)

From Last Night:
Hello everyone,

Let me first say how sorry we are that you are experiencing this problem and
that it has been a top priority for our team, since we first started getting
reports on this problem. I am happy to announce that we do have a fix and it
will be released as part of the Microsoft Public Update that is scheduled to
hit the web on June 30th. Everyone will be able to download this fix for
free. Thank you for your patience and the help that you gave us by sending
us your Publisher files to test against; they really helped us out. We value
your feedback and thank you for your loyalty to our product.

Sincerely,
LL3


"SMR_Aaron" wrote:

The file I have is very small. I just emailed it to you. If you could
forward it to Leroy (LL3), I'd appreciate it.

Aaron


"Ed Bennett" wrote:

SMR_Aaron wrote:
No resolution that I'm aware of. Leroy from Microsoft (LL3) was
supposedly
working on this issue for us, but he never responded to my post from
last
week nor did he respond to the email I sent directly to his hotmail
account.
Is it too much to ask for some type of weekly update from Microsoft
regarding
this issue?

If you still have trouble sending the file to LL3, feel free to send it
to me, and I'll forward it on. If the email is 20MB it might be
bounced; if so, you can use WinRAR to split it up, or use a file sending
service like YouSendIt.com to send it to me.

My email address is:
the UNDERSCORE nerd ATSIGN mvps DOT org

(Please do not repost in plaintext)

LL3: Could you drop me an email at the same address, from your
@microsoft.com address, please?

--
Ed Bennett - MVP Microsoft Publisher
http://ed.mvps.org



  #44  
Old July 16th, 2009, 06:46 AM posted to microsoft.public.publisher
Anthony
external usenet poster
 
Posts: 356
Default Cannot open file after installing Office 2007 Service Pack 2

Hi all,

I think the update in question is actually KB 969693
We do not have SP2 installed, yet encountered the same issue.
Uninstalling this update fixed the issue for us.

I am guessing that SP2 includes this update, so that is why it appears that
the culprit is actually SP2.

Will this fix work if I have not installed SP2?


"Stefan Kratzert" wrote:

I cannot open the publisher files after I installed Office 2007 Service Pack 2.
Does anybody know what to do?

Luckily one of our PCs has not yet the SP2. this way I can at least work.

Thanks for help

Stefan

  #45  
Old July 16th, 2009, 07:56 PM posted to microsoft.public.publisher
VJohnson
external usenet poster
 
Posts: 3
Default Cannot open file after installing Office 2007 Service Pack 2

I don't see that update so you may be right

"Anthony" wrote:

Hi all,

I think the update in question is actually KB 969693
We do not have SP2 installed, yet encountered the same issue.
Uninstalling this update fixed the issue for us.

I am guessing that SP2 includes this update, so that is why it appears that
the culprit is actually SP2.

Will this fix work if I have not installed SP2?


"Stefan Kratzert" wrote:

I cannot open the publisher files after I installed Office 2007 Service Pack 2.
Does anybody know what to do?

Luckily one of our PCs has not yet the SP2. this way I can at least work.

Thanks for help

Stefan

 




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