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Product Key thrown away with the packaging (!)



 
 
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  #1  
Old April 29th, 2010, 05:46 AM posted to microsoft.public.office.setup
GissaKey
external usenet poster
 
Posts: 2
Default Product Key thrown away with the packaging (!)

To replace a lost product key for a brand new Office 7 Pro suite, KB823570
says use the Product Activation Wizard to obtain the local support telephone
number. But I have not yet installed the software, it arrived this morning
and the product key got put in the recycling with the other packaging. Yes, I
know ....

From experiment with the trial version installed on the machine, it appears
that you have to enter the product key before you can activate the wizard.
The only other option seems to be to buy telephone support time, which would
cost about the same as the software did!

What is a boy to do?
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  #2  
Old April 29th, 2010, 06:28 AM posted to microsoft.public.office.setup
Peter Foldes[_7_]
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Posts: 90
Default Product Key thrown away with the packaging (!)

If it arrived today then contact Digital River and explain and ask and see what they
can do for you

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

"GissaKey" wrote in message
...
To replace a lost product key for a brand new Office 7 Pro suite, KB823570
says use the Product Activation Wizard to obtain the local support telephone
number. But I have not yet installed the software, it arrived this morning
and the product key got put in the recycling with the other packaging. Yes, I
know ....

From experiment with the trial version installed on the machine, it appears
that you have to enter the product key before you can activate the wizard.
The only other option seems to be to buy telephone support time, which would
cost about the same as the software did!

What is a boy to do?


  #3  
Old April 29th, 2010, 02:19 PM posted to microsoft.public.office.setup
GissaKey
external usenet poster
 
Posts: 2
Default Product Key thrown away with the packaging (!)

Hi, Peter, thanks for taking the time to reply - but why Digital River?

Neil

"Peter Foldes" wrote:

If it arrived today then contact Digital River and explain and ask and see what they
can do for you

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

"GissaKey" wrote in message
...
To replace a lost product key for a brand new Office 7 Pro suite, KB823570
says use the Product Activation Wizard to obtain the local support telephone
number. But I have not yet installed the software, it arrived this morning
and the product key got put in the recycling with the other packaging. Yes, I
know ....

From experiment with the trial version installed on the machine, it appears
that you have to enter the product key before you can activate the wizard.
The only other option seems to be to buy telephone support time, which would
cost about the same as the software did!

What is a boy to do?


.

  #4  
Old April 29th, 2010, 03:21 PM posted to microsoft.public.office.setup
DL[_4_]
external usenet poster
 
Posts: 268
Default Product Key thrown away with the packaging (!)

The assumption being that it was an MS online purchase from their Partner,
Digital River.
If it was a retail purchase, assuming you have proof of Purchase, ie a
receipt, then
http://support.microsoft.com/default...b;en-us;326246


"GissaKey" wrote in message
...
Hi, Peter, thanks for taking the time to reply - but why Digital River?

Neil

"Peter Foldes" wrote:

If it arrived today then contact Digital River and explain and ask and
see what they
can do for you

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect

"GissaKey" wrote in message
...
To replace a lost product key for a brand new Office 7 Pro suite,
KB823570
says use the Product Activation Wizard to obtain the local support
telephone
number. But I have not yet installed the software, it arrived this
morning
and the product key got put in the recycling with the other packaging.
Yes, I
know ....

From experiment with the trial version installed on the machine, it
appears
that you have to enter the product key before you can activate the
wizard.
The only other option seems to be to buy telephone support time, which
would
cost about the same as the software did!

What is a boy to do?


.

  #5  
Old April 29th, 2010, 09:28 PM posted to microsoft.public.office.setup
LD5SZRA
external usenet poster
 
Posts: 55
Default Product Key thrown away with the packaging (!)

GissaKey wrote:

To replace a lost product key for a brand new Office 7 Pro suite, KB823570
says use the Product Activation Wizard to obtain the local support telephone
number. But I have not yet installed the software, it arrived this morning
and the product key got put in the recycling with the other packaging. Yes, I
know ....

From experiment with the trial version installed on the machine, it appears
that you have to enter the product key before you can activate the wizard.
The only other option seems to be to buy telephone support time, which would
cost about the same as the software did!

What is a boy to do?


As you have thrown away the packaging and serial numbers with it and the
fact that you have not installed it, I regret to inform you that there
is nothing you can do about it as Microsoft is in a business to seell
software and to sell more software to people who are careless or
irresponsible.

Hope this solves your problem for now but you can always buy another
Office 2007 and get free upgrade to Office 2010. Now this is a good
deal for you! Alternatively, you could start using OpenOffice for free
from: http://www.openoffice.org/

hth

--
THE INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY
KIND. LD5SZRA DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR
IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL LD5SZRA
OR ITS ASSOCIATES BE LIABLE FOR ANY DAMAGES WHATSOEVER
INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF
BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF LD5SZRA OR ITS
ASSOCIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright LD5SZRA 2010.

  #6  
Old April 29th, 2010, 09:33 PM posted to microsoft.public.office.setup
LD5SZRA
external usenet poster
 
Posts: 55
Default Product Key thrown away with the packaging (!)

DL wrote:

The assumption being that it was an MS online purchase from their
Partner, Digital River.
If it was a retail purchase, assuming you have proof of Purchase, ie a
receipt, then
http://support.microsoft.com/default...b;en-us;326246



The assumption must be from someone who is jobless and completely
unemployable! If it arrived by downloads then what made you think that
there is packaging wrapped around it? You are only confirming that you
are a complete idiot around here!

Go and get a hair cut and get a proper job boy!

hth


--
THE INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY
KIND. LD5SZRA DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR
IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL LD5SZRA
OR ITS ASSOCIATES BE LIABLE FOR ANY DAMAGES WHATSOEVER
INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF
BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF LD5SZRA OR ITS
ASSOCIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright LD5SZRA 2010.

 




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