If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#11
|
|||
|
|||
Upgraded Hard Drive, Now Outlook 2003 won't receive messages
As I said, I have no familiarity with the software that backs up entire hard
drives in one step, nor was I replying to that part of your post. Your symptoms certainly suggest that your office applications are not installed properly. Since they often rely on the volume label of the drive on which they were originally installed, so this transfer seems like the most likely culprit. A good place you can ask in is the Office groups where they deal with these installation issues. Things may well have changed in Office 2003 as they've been trying to step up piracy protection. -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message ... Bear with me here, I don't mean to sound argumentative, but I'm having a little trouble understanding how, if I make a complete mirror image of drive A on drive B, and then replace drive A with drive B, the registry settings should or need to be any different on drive B. A mirror image is not really an exact copy? If the registry wasn't copied exactly, it would seem likely that I'd have problems with one or more of the 15+ other applications, but I don't. As I said, I've done this a number of times using the same software, just not with Office 2003 installed. Perhaps it registers some data about the the hard drive (serial no., etc.) during installation. If I have to do this all over again, I'll either try running the copy program from dos (maybe a part of Office 2003 runs in the background and that's what's causing the problem) and if that doesn't work, I'll uninstall Office before I copy the drive. That said, my strong preference would be not to recopy the drive and to figure out why I can't fix or uninstall Office. "Russ Valentine [MVP-Outlook]" wrote: I would never back up and restore a hard drive that way. I would mirror only the operating system and reinstall any apps I wanted to use. There are far too many registry settings that will be incorrect once those apps are copied to a different hard drive. I wouldn't trust transfer software to get those all reset correctly. I am not familiar with the product you are using. Your question of how and whether it works should be directed to them. -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message ... Even if I'm creating a mirror image of the old drive? That makes no sense. I've done this several times before on other computers using the same transfer software and have had no problem with earlier versions of Office or any other applications. In the current instance, the only application out of 15 or so that doesn't work properly on the new drive is Office 2003. Not only can't I receive email (I can send), but I can't repair, unistall, or reinstall the program. Maybe this is the result of some strange new copy protection feature in Office 2003? I suppose I could uninstall Office from the old drive before I copy everything over and reinstall it fresh on the new drive, but by time I'm done applying all the patches, etc., I've added another hour to what's already a long process. "Russ Valentine [MVP-Outlook]" wrote: There's your problem. It didn't work. Your problem is with the transfer software, not Outlook. At the very least, you should be installing the applications you want to use on a new hard drive. -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message ... I didn't install it on the new drive. Western Digital supplies software that copies the entire contents of your old drive to the new one. I've done this many times (with theirs and similar software from other manufacturers) with no problem - til now. "Russ Valentine [MVP-Outlook]" wrote: I agree. I simply wanted to correct the assertion that you should export/import PST files. If you simply copied files you did not install your applications. How did you install Office on your new hard drive? -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message ... I don't think the PST file is the problem - I tried creating a new one with the same results. "Russ Valentine [MVP-Outlook]" wrote: For the record, you should never export and import an entire PST file. Just copy the PST file and reuse it. -- Russ Valentine [MVP-Outlook] "kbajaj" wrote in message ... Hello --- If I got the scenario right, have you tried exporting the whole PST file and re-importing again? I do this everytime i change drives, re-configure RAID, etc. It works. Also, the problems being faced during installation could be due to inconsistencies on the hard drive. Execute CHKDSK /F. Experiment with the LIS (local installation source) utility available on the microsoft/downloads site. |
#12
|
|||
|
|||
Upgraded Hard Drive, Now Outlook 2003 won't receive messages
Garylk wrote:
Lanwench suggested running "Detect and Repair" (which apparently worked) or reinstalling Office. Unfortunately I can't do either. When I try that, I get a message to the effect that the patch I'm trying to access is unavailable. Let me guess... You added a Maxtor hard drive and used MaxBlast to do the port. The same thing happened to me back in 2005 and the problem was that MaxBlast did not copy the (hidden) folder \Windows\Installer from the old drive. I manually copied that folder to fix the problem. I contacted Maxtor about it, but they denied there was a problem. Since then, I've seen other people also report the issue. -- Brian Tillman |
#13
|
|||
|
|||
Upgraded Hard Drive, Now Outlook 2003 won't receive messages
No - this was Western Digital's "Data Lifguard" software. Works just like
MaxBlast (probably the same program with a different GUI) so I wouldn't be surprised if it's the same problem. I'll reconnect the new drive and see. "Brian Tillman" wrote: Garylk wrote: Lanwench suggested running "Detect and Repair" (which apparently worked) or reinstalling Office. Unfortunately I can't do either. When I try that, I get a message to the effect that the patch I'm trying to access is unavailable. Let me guess... You added a Maxtor hard drive and used MaxBlast to do the port. The same thing happened to me back in 2005 and the problem was that MaxBlast did not copy the (hidden) folder \Windows\Installer from the old drive. I manually copied that folder to fix the problem. I contacted Maxtor about it, but they denied there was a problem. Since then, I've seen other people also report the issue. -- Brian Tillman |
#14
|
|||
|
|||
Upgraded Hard Drive, Now Outlook 2003 won't receive messages
Either of those should be perfectly capable of handling the volume label
changes. Since this has always worked before, do you think any of the files on the old drive might have become corrupted before you did the transfer? -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message ... No - this was Western Digital's "Data Lifguard" software. Works just like MaxBlast (probably the same program with a different GUI) so I wouldn't be surprised if it's the same problem. I'll reconnect the new drive and see. "Brian Tillman" wrote: Garylk wrote: Lanwench suggested running "Detect and Repair" (which apparently worked) or reinstalling Office. Unfortunately I can't do either. When I try that, I get a message to the effect that the patch I'm trying to access is unavailable. Let me guess... You added a Maxtor hard drive and used MaxBlast to do the port. The same thing happened to me back in 2005 and the problem was that MaxBlast did not copy the (hidden) folder \Windows\Installer from the old drive. I manually copied that folder to fix the problem. I contacted Maxtor about it, but they denied there was a problem. Since then, I've seen other people also report the issue. -- Brian Tillman |
#15
|
|||
|
|||
Upgraded Hard Drive, Now Outlook 2003 won't receive messages
Since I can't work with Outlook in a "send only" mode, I removed the new
drive and put the old one back. There have been no hiccups with Outlook, Word, or Excel over the past 5 days, so I don't think anything is corrupted. "Russ Valentine [MVP-Outlook]" wrote: Either of those should be perfectly capable of handling the volume label changes. Since this has always worked before, do you think any of the files on the old drive might have become corrupted before you did the transfer? -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message ... No - this was Western Digital's "Data Lifguard" software. Works just like MaxBlast (probably the same program with a different GUI) so I wouldn't be surprised if it's the same problem. I'll reconnect the new drive and see. "Brian Tillman" wrote: Garylk wrote: Lanwench suggested running "Detect and Repair" (which apparently worked) or reinstalling Office. Unfortunately I can't do either. When I try that, I get a message to the effect that the patch I'm trying to access is unavailable. Let me guess... You added a Maxtor hard drive and used MaxBlast to do the port. The same thing happened to me back in 2005 and the problem was that MaxBlast did not copy the (hidden) folder \Windows\Installer from the old drive. I manually copied that folder to fix the problem. I contacted Maxtor about it, but they denied there was a problem. Since then, I've seen other people also report the issue. -- Brian Tillman |
#16
|
|||
|
|||
Upgraded Hard Drive, Now Outlook 2003 won't receive messages
We keep coming back to an error with the transfer, then.
-- Russ Valentine [MVP-Outlook] "Garylk" wrote in message news Since I can't work with Outlook in a "send only" mode, I removed the new drive and put the old one back. There have been no hiccups with Outlook, Word, or Excel over the past 5 days, so I don't think anything is corrupted. "Russ Valentine [MVP-Outlook]" wrote: Either of those should be perfectly capable of handling the volume label changes. Since this has always worked before, do you think any of the files on the old drive might have become corrupted before you did the transfer? -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message ... No - this was Western Digital's "Data Lifguard" software. Works just like MaxBlast (probably the same program with a different GUI) so I wouldn't be surprised if it's the same problem. I'll reconnect the new drive and see. "Brian Tillman" wrote: Garylk wrote: Lanwench suggested running "Detect and Repair" (which apparently worked) or reinstalling Office. Unfortunately I can't do either. When I try that, I get a message to the effect that the patch I'm trying to access is unavailable. Let me guess... You added a Maxtor hard drive and used MaxBlast to do the port. The same thing happened to me back in 2005 and the problem was that MaxBlast did not copy the (hidden) folder \Windows\Installer from the old drive. I manually copied that folder to fix the problem. I contacted Maxtor about it, but they denied there was a problem. Since then, I've seen other people also report the issue. -- Brian Tillman |
#17
|
|||
|
|||
Upgraded Hard Drive, Now Outlook 2003 won't receive messages
Mr. Tillman had the answer - for reasons unknown, the software does not copy
the Windows/Installer folder at all if you leave "view protected system files" unchecked, incompletely if you check it. Maybe running the software from DOS would solve this, but I don't have time to find out. Anyway, copying the Windows/Installer folder from the old drive and then running Detect and Repair solves the problem. "Russ Valentine [MVP-Outlook]" wrote: We keep coming back to an error with the transfer, then. -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message news Since I can't work with Outlook in a "send only" mode, I removed the new drive and put the old one back. There have been no hiccups with Outlook, Word, or Excel over the past 5 days, so I don't think anything is corrupted. "Russ Valentine [MVP-Outlook]" wrote: Either of those should be perfectly capable of handling the volume label changes. Since this has always worked before, do you think any of the files on the old drive might have become corrupted before you did the transfer? -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message ... No - this was Western Digital's "Data Lifguard" software. Works just like MaxBlast (probably the same program with a different GUI) so I wouldn't be surprised if it's the same problem. I'll reconnect the new drive and see. "Brian Tillman" wrote: Garylk wrote: Lanwench suggested running "Detect and Repair" (which apparently worked) or reinstalling Office. Unfortunately I can't do either. When I try that, I get a message to the effect that the patch I'm trying to access is unavailable. Let me guess... You added a Maxtor hard drive and used MaxBlast to do the port. The same thing happened to me back in 2005 and the problem was that MaxBlast did not copy the (hidden) folder \Windows\Installer from the old drive. I manually copied that folder to fix the problem. I contacted Maxtor about it, but they denied there was a problem. Since then, I've seen other people also report the issue. -- Brian Tillman |
#18
|
|||
|
|||
Upgraded Hard Drive, Now Outlook 2003 won't receive messages
Any idea why it worked flawlessly before?
-- Russ Valentine [MVP-Outlook] "Garylk" wrote in message ... Mr. Tillman had the answer - for reasons unknown, the software does not copy the Windows/Installer folder at all if you leave "view protected system files" unchecked, incompletely if you check it. Maybe running the software from DOS would solve this, but I don't have time to find out. Anyway, copying the Windows/Installer folder from the old drive and then running Detect and Repair solves the problem. "Russ Valentine [MVP-Outlook]" wrote: We keep coming back to an error with the transfer, then. -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message news Since I can't work with Outlook in a "send only" mode, I removed the new drive and put the old one back. There have been no hiccups with Outlook, Word, or Excel over the past 5 days, so I don't think anything is corrupted. "Russ Valentine [MVP-Outlook]" wrote: Either of those should be perfectly capable of handling the volume label changes. Since this has always worked before, do you think any of the files on the old drive might have become corrupted before you did the transfer? -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message ... No - this was Western Digital's "Data Lifguard" software. Works just like MaxBlast (probably the same program with a different GUI) so I wouldn't be surprised if it's the same problem. I'll reconnect the new drive and see. "Brian Tillman" wrote: Garylk wrote: Lanwench suggested running "Detect and Repair" (which apparently worked) or reinstalling Office. Unfortunately I can't do either. When I try that, I get a message to the effect that the patch I'm trying to access is unavailable. Let me guess... You added a Maxtor hard drive and used MaxBlast to do the port. The same thing happened to me back in 2005 and the problem was that MaxBlast did not copy the (hidden) folder \Windows\Installer from the old drive. I manually copied that folder to fix the problem. I contacted Maxtor about it, but they denied there was a problem. Since then, I've seen other people also report the issue. -- Brian Tillman |
#19
|
|||
|
|||
Upgraded Hard Drive, Now Outlook 2003 won't receive messages
I'm not a technical guy, but my best guess is that it's a combination of 2
factors: 1) This was my first time doing this with a machine running Windows XP. XP does its best to protect us from ourselves; it lets you see hidden files if you check off the appropriate box under Folder Options, but still hides "Protected Operating System Files" unless you check off another box for that. The first time around, I only had the "Hidden Files" box checked and got an empty Windows/Installer folder. The last time, I checked both boxes and got most, but not all the files. Windows XP somehow hides these files from the transfer software. Perhaps I'll try running it from DOS the next time. 2) Even after copying the Windows/Installer file from the old disk, I had to run Detect and Repair. It would seem Office 2003 records some information about the hard drive that has to be adjusted. "Russ Valentine [MVP-Outlook]" wrote: Any idea why it worked flawlessly before? -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message ... Mr. Tillman had the answer - for reasons unknown, the software does not copy the Windows/Installer folder at all if you leave "view protected system files" unchecked, incompletely if you check it. Maybe running the software from DOS would solve this, but I don't have time to find out. Anyway, copying the Windows/Installer folder from the old drive and then running Detect and Repair solves the problem. "Russ Valentine [MVP-Outlook]" wrote: We keep coming back to an error with the transfer, then. -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message news Since I can't work with Outlook in a "send only" mode, I removed the new drive and put the old one back. There have been no hiccups with Outlook, Word, or Excel over the past 5 days, so I don't think anything is corrupted. "Russ Valentine [MVP-Outlook]" wrote: Either of those should be perfectly capable of handling the volume label changes. Since this has always worked before, do you think any of the files on the old drive might have become corrupted before you did the transfer? -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message ... No - this was Western Digital's "Data Lifguard" software. Works just like MaxBlast (probably the same program with a different GUI) so I wouldn't be surprised if it's the same problem. I'll reconnect the new drive and see. "Brian Tillman" wrote: Garylk wrote: Lanwench suggested running "Detect and Repair" (which apparently worked) or reinstalling Office. Unfortunately I can't do either. When I try that, I get a message to the effect that the patch I'm trying to access is unavailable. Let me guess... You added a Maxtor hard drive and used MaxBlast to do the port. The same thing happened to me back in 2005 and the problem was that MaxBlast did not copy the (hidden) folder \Windows\Installer from the old drive. I manually copied that folder to fix the problem. I contacted Maxtor about it, but they denied there was a problem. Since then, I've seen other people also report the issue. -- Brian Tillman |
#20
|
|||
|
|||
Upgraded Hard Drive, Now Outlook 2003 won't receive messages
Still sounds to me like this transfer software hasn't kept pace with your
needs. You ought to tell them. -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message ... I'm not a technical guy, but my best guess is that it's a combination of 2 factors: 1) This was my first time doing this with a machine running Windows XP. XP does its best to protect us from ourselves; it lets you see hidden files if you check off the appropriate box under Folder Options, but still hides "Protected Operating System Files" unless you check off another box for that. The first time around, I only had the "Hidden Files" box checked and got an empty Windows/Installer folder. The last time, I checked both boxes and got most, but not all the files. Windows XP somehow hides these files from the transfer software. Perhaps I'll try running it from DOS the next time. 2) Even after copying the Windows/Installer file from the old disk, I had to run Detect and Repair. It would seem Office 2003 records some information about the hard drive that has to be adjusted. "Russ Valentine [MVP-Outlook]" wrote: Any idea why it worked flawlessly before? -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message ... Mr. Tillman had the answer - for reasons unknown, the software does not copy the Windows/Installer folder at all if you leave "view protected system files" unchecked, incompletely if you check it. Maybe running the software from DOS would solve this, but I don't have time to find out. Anyway, copying the Windows/Installer folder from the old drive and then running Detect and Repair solves the problem. "Russ Valentine [MVP-Outlook]" wrote: We keep coming back to an error with the transfer, then. -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message news Since I can't work with Outlook in a "send only" mode, I removed the new drive and put the old one back. There have been no hiccups with Outlook, Word, or Excel over the past 5 days, so I don't think anything is corrupted. "Russ Valentine [MVP-Outlook]" wrote: Either of those should be perfectly capable of handling the volume label changes. Since this has always worked before, do you think any of the files on the old drive might have become corrupted before you did the transfer? -- Russ Valentine [MVP-Outlook] "Garylk" wrote in message ... No - this was Western Digital's "Data Lifguard" software. Works just like MaxBlast (probably the same program with a different GUI) so I wouldn't be surprised if it's the same problem. I'll reconnect the new drive and see. "Brian Tillman" wrote: Garylk wrote: Lanwench suggested running "Detect and Repair" (which apparently worked) or reinstalling Office. Unfortunately I can't do either. When I try that, I get a message to the effect that the patch I'm trying to access is unavailable. Let me guess... You added a Maxtor hard drive and used MaxBlast to do the port. The same thing happened to me back in 2005 and the problem was that MaxBlast did not copy the (hidden) folder \Windows\Installer from the old drive. I manually copied that folder to fix the problem. I contacted Maxtor about it, but they denied there was a problem. Since then, I've seen other people also report the issue. -- Brian Tillman |
Thread Tools | |
Display Modes | |
|
|