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Please, help! Reactivation/Reinstallation forced by hardware upgrade
Folks,
I have a problem I imagine has to be commonly faced by many individuals upgrading their computers. I would not know how to classify it. It is kind of an activation/installation problem caused by a hard drive upgrade/migration. Please, read the summary (and details if you think you can help). Thanks in advance to those who try to help. JOCA Summary: After upgrading my computer with a bigger hard drive, MS- Office prompted me to reactivate the product. After running the reactivation process, MS-Outlook is not letting me to Send/Receive e-mails or even check my e-mail accounts settings alleging that the send/receive operation failed due to a registry or installation problem. Then it is prompting me to reinstall MS-Office. I would like to solve the problem without reinstalling for reasons explained below. Everything else in other MS-Office programs seem to be working fine. Can you help me? Detailed Explanation: Recently, I upgraded my computer's hard drive to bigger one (120 GB). The new hard drive (Western Digital) came with a utility that guides you through the installation. During the process, you are asked whether you want the new drive to be a secondary (slave) drive or a primary (master) bootable drive. Since I wanted to replace my old drive, I chose the second alternative. Then, I was instructed to install the new drive temporarily as a secondary (slave) master for the installation utility to migrate my old drive into the new one. After the cloning was done successfully, I was instructed to change the jumper settings on the new drive to make it a primary (master) bootable drive. Subsequently, I made the proper changes in the BIOS and rebooted. To my delight, the computer booted just fine. Everything seemed perfect. All my programs ran normally and all my setting were the same. However, when I tried to open a Microsoft Office's application, the Activation Wizard popped up, displaying a message indicating that "a significant change to my machine's configuration was detected and I needed to reactivate the product for it to continue functioning properly". I followed the reactivation process, inserting the original MS-Office CD in my CD-ROM and clicking next. After the reactivation was completed, I opened every MS- Office application and everything seemed fine. Today, when I opened MS-Outlook and wanted to 'Send/Receive' (under the Tools menu) mail to/from my account, I could not find the 'Send/Receive' menu option. Then I tried checking the 'E-mail Accounts' (under the Tools menu) and got the following error message: "The operation failed due to a registry or installation problem. Restart Outlook and try again. If the problem persists, please reinstall." Then, I tried getting at the e-mail account's settings interface from the 'Mail Setup' tab in the 'Options' interface but got the following error message: "Not implemented". Is there any solution to my problem other than re- installing MS-Office? I have customized my office applications to a great extent (options, toolbars, add- ins, 3rd party application toolbars, etc.). Replicating all the setting would be very time consuming. Maybe there is a registry entry that needs updating or there is something I missed on the activation that can solve the problem without having to reinstall. Can you help me? Thank you so much JOCA |
#2
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You will have to reinstall, the "cloning" software you used may not have 100
% carried over the registry files "JOCA" wrote in message ... Folks, I have a problem I imagine has to be commonly faced by many individuals upgrading their computers. I would not know how to classify it. It is kind of an activation/installation problem caused by a hard drive upgrade/migration. Please, read the summary (and details if you think you can help). Thanks in advance to those who try to help. JOCA Summary: After upgrading my computer with a bigger hard drive, MS- Office prompted me to reactivate the product. After running the reactivation process, MS-Outlook is not letting me to Send/Receive e-mails or even check my e-mail accounts settings alleging that the send/receive operation failed due to a registry or installation problem. Then it is prompting me to reinstall MS-Office. I would like to solve the problem without reinstalling for reasons explained below. Everything else in other MS-Office programs seem to be working fine. Can you help me? Detailed Explanation: Recently, I upgraded my computer's hard drive to bigger one (120 GB). The new hard drive (Western Digital) came with a utility that guides you through the installation. During the process, you are asked whether you want the new drive to be a secondary (slave) drive or a primary (master) bootable drive. Since I wanted to replace my old drive, I chose the second alternative. Then, I was instructed to install the new drive temporarily as a secondary (slave) master for the installation utility to migrate my old drive into the new one. After the cloning was done successfully, I was instructed to change the jumper settings on the new drive to make it a primary (master) bootable drive. Subsequently, I made the proper changes in the BIOS and rebooted. To my delight, the computer booted just fine. Everything seemed perfect. All my programs ran normally and all my setting were the same. However, when I tried to open a Microsoft Office's application, the Activation Wizard popped up, displaying a message indicating that "a significant change to my machine's configuration was detected and I needed to reactivate the product for it to continue functioning properly". I followed the reactivation process, inserting the original MS-Office CD in my CD-ROM and clicking next. After the reactivation was completed, I opened every MS- Office application and everything seemed fine. Today, when I opened MS-Outlook and wanted to 'Send/Receive' (under the Tools menu) mail to/from my account, I could not find the 'Send/Receive' menu option. Then I tried checking the 'E-mail Accounts' (under the Tools menu) and got the following error message: "The operation failed due to a registry or installation problem. Restart Outlook and try again. If the problem persists, please reinstall." Then, I tried getting at the e-mail account's settings interface from the 'Mail Setup' tab in the 'Options' interface but got the following error message: "Not implemented". Is there any solution to my problem other than re- installing MS-Office? I have customized my office applications to a great extent (options, toolbars, add- ins, 3rd party application toolbars, etc.). Replicating all the setting would be very time consuming. Maybe there is a registry entry that needs updating or there is something I missed on the activation that can solve the problem without having to reinstall. Can you help me? Thank you so much JOCA |
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