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#1
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Outlook 2007 crashes consistently
I recently installed Outlook 2007. Since installation, it has crashed about 3
out of every 4 times I try to run it. So far, I've tried: -reinstalling -changing my PST folder/adding a new one - got the message "action failed" both times -running a PST scan - came up with errors, but scanner said they were fixed -deleting all add-ons - only iTunes sync has been reinstalled -editing the registry (msacm.voxacm16) -starting in safe mode -removing McAfee Total Protection from my system -clearing my Java cache Initially, running in safe mode seemed to help the situation, but now it is even crashing in safe mode. When I do get it working, it often begins to Send/Receive mail, but then seems to get "stuck" and continuously adds more send/receive tasks while flickering rapidly until I shut it down. Here are the details of the error code I most often get: Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6423.1000 Application Timestamp: 49b08185 Fault Module Name: StackHash_6ac4 Fault Module Version: 6.0.6002.18005 Fault Module Timestamp: 49e03821 Exception Code: c0000374 Exception Offset: 000afaf8 OS Version: 6.0.6002.2.2.0.768.2 Locale ID: 4105 Additional Information 1: 6ac4 Additional Information 2: f8d6126d1c132716ba2ed6d2b04e67c8 Additional Information 3: 042b Additional Information 4: 85a19ed018e3d0f70896b884d167b63b Any input would be appreciated. I really want to use Outlook because I just bought an iTouch and would like to be able to sync my calendar! |
#2
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Outlook 2007 crashes consistently
iTunes is very likely crashign Outlook. See if there's a new version available, or use Outlook without it. -- Best regards Michael Bauer - MVP Outlook : Outlook Categories? Category Manager Is Your Tool : VBOffice Reporter for Data Analysis & Reporting : http://www.vboffice.net/product.html?pub=6&lang=en Am Mon, 14 Sep 2009 07:15:02 -0700 schrieb ammaries: I recently installed Outlook 2007. Since installation, it has crashed about 3 out of every 4 times I try to run it. So far, I've tried: -reinstalling -changing my PST folder/adding a new one - got the message "action failed" both times -running a PST scan - came up with errors, but scanner said they were fixed -deleting all add-ons - only iTunes sync has been reinstalled -editing the registry (msacm.voxacm16) -starting in safe mode -removing McAfee Total Protection from my system -clearing my Java cache Initially, running in safe mode seemed to help the situation, but now it is even crashing in safe mode. When I do get it working, it often begins to Send/Receive mail, but then seems to get "stuck" and continuously adds more send/receive tasks while flickering rapidly until I shut it down. Here are the details of the error code I most often get: Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6423.1000 Application Timestamp: 49b08185 Fault Module Name: StackHash_6ac4 Fault Module Version: 6.0.6002.18005 Fault Module Timestamp: 49e03821 Exception Code: c0000374 Exception Offset: 000afaf8 OS Version: 6.0.6002.2.2.0.768.2 Locale ID: 4105 Additional Information 1: 6ac4 Additional Information 2: f8d6126d1c132716ba2ed6d2b04e67c8 Additional Information 3: 042b Additional Information 4: 85a19ed018e3d0f70896b884d167b63b Any input would be appreciated. I really want to use Outlook because I just bought an iTouch and would like to be able to sync my calendar! |
#3
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Outlook 2007 crashes consistently
Thanks for your reply.
Just upgraded to iTunes 9.0. Error message in regular mode now reads: Problem Event Name: APPCRASH Application Name: OUTLOOK.EXE Application Version: 12.0.6423.1000 Application Timestamp: 49b08185 Fault Module Name: ntdll.dll Fault Module Version: 6.0.6002.18005 Fault Module Timestamp: 49e03821 Exception Code: c0000005 Exception Offset: 00066739 OS Version: 6.0.6002.2.2.0.768.2 Locale ID: 4105 Additional information about the problem: LCID: 1033 Brand: Office12Crash skulcid: 1033 Still having flickering problem with send/receive in safe mode as well. |
#4
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Outlook 2007 crashes consistently
After upgrading iTunes and reinstalling Office, Outlook now will not launch
at all in regular mode. It mostly launches correctly in safe mode, with occasional exceptions, but very often when I try to send/receive mail, I get the flickering screen and have to shut down Outlook. Any more ideas out there? |
#5
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Outlook 2007 crashes consistently
So, have you tried it without iTunes? -- Best regards Michael Bauer - MVP Outlook : Outlook Categories? Category Manager Is Your Tool : VBOffice Reporter for Data Analysis & Reporting : http://www.vboffice.net/product.html?pub=6&lang=en Am Tue, 22 Sep 2009 08:51:01 -0700 schrieb ammaries: After upgrading iTunes and reinstalling Office, Outlook now will not launch at all in regular mode. It mostly launches correctly in safe mode, with occasional exceptions, but very often when I try to send/receive mail, I get the flickering screen and have to shut down Outlook. Any more ideas out there? |
#6
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Outlook 2007 crashes consistently
Yes, I have. No change.
"Michael Bauer [MVP - Outlook]" wrote: So, have you tried it without iTunes? -- Best regards Michael Bauer - MVP Outlook : Outlook Categories? Category Manager Is Your Tool : VBOffice Reporter for Data Analysis & Reporting : http://www.vboffice.net/product.html?pub=6&lang=en Am Tue, 22 Sep 2009 08:51:01 -0700 schrieb ammaries: After upgrading iTunes and reinstalling Office, Outlook now will not launch at all in regular mode. It mostly launches correctly in safe mode, with occasional exceptions, but very often when I try to send/receive mail, I get the flickering screen and have to shut down Outlook. Any more ideas out there? |
#7
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Outlook 2007 crashes consistently
Have you really deinstalled McAfee, or did you just disable it? -- Best regards Michael Bauer - MVP Outlook : Outlook Categories? Category Manager Is Your Tool : VBOffice Reporter for Data Analysis & Reporting : http://www.vboffice.net/product.html?pub=6&lang=en Am Thu, 24 Sep 2009 08:11:03 -0700 schrieb ammaries: Yes, I have. No change. "Michael Bauer [MVP - Outlook]" wrote: So, have you tried it without iTunes? -- Best regards Michael Bauer - MVP Outlook : Outlook Categories? Category Manager Is Your Tool : VBOffice Reporter for Data Analysis & Reporting : http://www.vboffice.net/product.html?pub=6&lang=en Am Tue, 22 Sep 2009 08:51:01 -0700 schrieb ammaries: After upgrading iTunes and reinstalling Office, Outlook now will not launch at all in regular mode. It mostly launches correctly in safe mode, with occasional exceptions, but very often when I try to send/receive mail, I get the flickering screen and have to shut down Outlook. Any more ideas out there? |
#8
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Outlook 2007 crashes consistently
Yep. I downloaded a McAfee uninstall tool and completely wiped it from my
computer. I'm now running AVG Free. I have noticed, though, that when I reinstalled Office, it reinstated my personal settings, which makes me think that Microsoft's uninstall tool missed some kind of local user profile. I'm going to try removing my entire Windows user profile and installing Office again. "Michael Bauer [MVP - Outlook]" wrote: Have you really deinstalled McAfee, or did you just disable it? -- Best regards Michael Bauer - MVP Outlook : Outlook Categories? Category Manager Is Your Tool : VBOffice Reporter for Data Analysis & Reporting : http://www.vboffice.net/product.html?pub=6&lang=en Am Thu, 24 Sep 2009 08:11:03 -0700 schrieb ammaries: Yes, I have. No change. "Michael Bauer [MVP - Outlook]" wrote: So, have you tried it without iTunes? -- Best regards Michael Bauer - MVP Outlook : Outlook Categories? Category Manager Is Your Tool : VBOffice Reporter for Data Analysis & Reporting : http://www.vboffice.net/product.html?pub=6&lang=en Am Tue, 22 Sep 2009 08:51:01 -0700 schrieb ammaries: After upgrading iTunes and reinstalling Office, Outlook now will not launch at all in regular mode. It mostly launches correctly in safe mode, with occasional exceptions, but very often when I try to send/receive mail, I get the flickering screen and have to shut down Outlook. Any more ideas out there? |
#9
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Outlook 2007 crashes consistently
Before doing that I'd just remove any kind of AntiVirus tool that offers to scan your emails as that 1) isn't necessary and 2) often if not always crashes Outlook. -- Best regards Michael Bauer - MVP Outlook : Outlook Categories? Category Manager Is Your Tool : VBOffice Reporter for Data Analysis & Reporting : http://www.vboffice.net/product.html?pub=6&lang=en Am Sun, 27 Sep 2009 05:41:01 -0700 schrieb ammaries: Yep. I downloaded a McAfee uninstall tool and completely wiped it from my computer. I'm now running AVG Free. I have noticed, though, that when I reinstalled Office, it reinstated my personal settings, which makes me think that Microsoft's uninstall tool missed some kind of local user profile. I'm going to try removing my entire Windows user profile and installing Office again. "Michael Bauer [MVP - Outlook]" wrote: Have you really deinstalled McAfee, or did you just disable it? -- Best regards Michael Bauer - MVP Outlook : Outlook Categories? Category Manager Is Your Tool : VBOffice Reporter for Data Analysis & Reporting : http://www.vboffice.net/product.html?pub=6&lang=en Am Thu, 24 Sep 2009 08:11:03 -0700 schrieb ammaries: Yes, I have. No change. "Michael Bauer [MVP - Outlook]" wrote: So, have you tried it without iTunes? -- Best regards Michael Bauer - MVP Outlook : Outlook Categories? Category Manager Is Your Tool : VBOffice Reporter for Data Analysis & Reporting : http://www.vboffice.net/product.html?pub=6&lang=en Am Tue, 22 Sep 2009 08:51:01 -0700 schrieb ammaries: After upgrading iTunes and reinstalling Office, Outlook now will not launch at all in regular mode. It mostly launches correctly in safe mode, with occasional exceptions, but very often when I try to send/receive mail, I get the flickering screen and have to shut down Outlook. Any more ideas out there? |
#10
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Outlook 2007 crashes consistently
"ammaries" wrote in message
... I have noticed, though, that when I reinstalled Office, it reinstated my personal settings, which makes me think that Microsoft's uninstall tool missed some kind of local user profile. I'm going to try removing my entire Windows user profile and installing Office again. Many of your settings (the mail profile) are kept in the registry and are not removed during an uninstall because they're not part of the Office hive, they're part of the Windows NT hive. -- Brian Tillman [MVP-Outlook] |
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