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#11
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Error Number: 0x800CCC6D
Tools | Accounts | Mail | [cox.net account] | Properties | General | Name =
What's entered in this box? Another Cox.net subscriber having the same problem says he fixed it by putting 'John Smith' in this box instead of just 'John'. I asked him if the account had ever worked with just 'John' selected but haven't gotten a reply yet. It could be a new requirement by Cox? WOLLAM wrote: Bruce, Thanks for the input, but to no avail. I called Cox and explained the 587 port. We tried that and port 465 as well, but neither seemed to work. Additionally we tried: disabling all aspects of our virus protection (McAfee), reset the router and/or modem, changed cabling to bypass the router, system restore and, using an idea from another forum, ran a full scan. Nothing works. I tried sending to a smaller Group (13 addresses this time as opposed to 83 in the email where the issue started); nothing. After trying the port changes I received the following error codes: 0x800CCC19 and 0x800CCC78. With these codes tech said it was a security issue but could find no solution. Oddly, though, my wife was able to receive an email addresses to a few dozen recipients. She then hit 'Reply All' and it was successful. I would welcome any and all suggestions as my wife is literally freaking out. I am going to try one more thing and then call Cox to demand a fix or a reason. To date they have been able to provide neither. Thanks Again, Dan Wollam "Bruce Hagen" wrote: Looks like a problem with Cox that has not made its way down to the tech support. See this almost identical post in OE General today. I would call Cox back and ask to speak to a Tier 2 tech and cite this other persons issue. http://groups.google.com/group/micro...mg44%40cox.net -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "WOLLAM" wrote in message news In Outlook Express 6.0 wife attempted to send a Group email and which was returned as undeliverable due to the following error message: The message could not be sent because its size exceeded the server's limit. You can use the option, located in Tools | Accounts | Properties | Advanced, to break messages into smaller parts. Subject 'Hello', Account: 'pop.west.cox.net', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '552 5.2.0 NmhK1b00L3hcpaG04mhKj9 This message was undeliverable. This message has been found to be a potential spam message, and has therefore been blocked. Please visit http://coxagainstspam.cox.net for more information.', Port: 25, Secure(SSL): No, Server Error: 552, Error Number: 0x800CCC6D This was attempted to a Group of 83 recipients, and the message size is 5kb. So far, the best Cox could tell me is to check that the 'syntax' of all recipients in the Group is correct; they are. Thanks in advance for any and all help. |
#12
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Error Number: 0x800CCC6D
I have attempted Groups of 10, 13, 33 and 83; none have gone through. When I
call Cox later today I will ask that exact question. Additionally, we have received a 'Group' email and then chose 'Reply All'; that went through. I am just at a loss, especially with the lack of knowledge at Cox. Usually they are very good. "Peter Foldes" wrote: What is the limit of Addresses from COX before the email is considered Spam and returned exactly as happened to you. I believe it is in the vicinity of 25 and not 83 -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. "WOLLAM" wrote in message ... Bruce, Thanks for the input, but to no avail. I called Cox and explained the 587 port. We tried that and port 465 as well, but neither seemed to work. Additionally we tried: disabling all aspects of our virus protection (McAfee), reset the router and/or modem, changed cabling to bypass the router, system restore and, using an idea from another forum, ran a full scan. Nothing works. I tried sending to a smaller Group (13 addresses this time as opposed to 83 in the email where the issue started); nothing. After trying the port changes I received the following error codes: 0x800CCC19 and 0x800CCC78. With these codes tech said it was a security issue but could find no solution. Oddly, though, my wife was able to receive an email addresses to a few dozen recipients. She then hit 'Reply All' and it was successful. I would welcome any and all suggestions as my wife is literally freaking out. I am going to try one more thing and then call Cox to demand a fix or a reason. To date they have been able to provide neither. Thanks Again, Dan Wollam "Bruce Hagen" wrote: Looks like a problem with Cox that has not made its way down to the tech support. See this almost identical post in OE General today. I would call Cox back and ask to speak to a Tier 2 tech and cite this other persons issue. http://groups.google.com/group/micro...mg44%40cox.net -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "WOLLAM" wrote in message news In Outlook Express 6.0 wife attempted to send a Group email and which was returned as undeliverable due to the following error message: The message could not be sent because its size exceeded the server's limit. You can use the option, located in Tools | Accounts | Properties | Advanced, to break messages into smaller parts. Subject 'Hello', Account: 'pop.west.cox.net', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '552 5.2.0 NmhK1b00L3hcpaG04mhKj9 This message was undeliverable. This message has been found to be a potential spam message, and has therefore been blocked. Please visit http://coxagainstspam.cox.net for more information.', Port: 25, Secure(SSL): No, Server Error: 552, Error Number: 0x800CCC6D This was attempted to a Group of 83 recipients, and the message size is 5kb. So far, the best Cox could tell me is to check that the 'syntax' of all recipients in the Group is correct; they are. Thanks in advance for any and all help. |
#13
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Error Number: 0x800CCC6D
I check this and post results shortly thereafter. Thanks.
"PA Bear [MS MVP]" wrote: Tools | Accounts | Mail | [cox.net account] | Properties | General | Name = What's entered in this box? Another Cox.net subscriber having the same problem says he fixed it by putting 'John Smith' in this box instead of just 'John'. I asked him if the account had ever worked with just 'John' selected but haven't gotten a reply yet. It could be a new requirement by Cox? WOLLAM wrote: Bruce, Thanks for the input, but to no avail. I called Cox and explained the 587 port. We tried that and port 465 as well, but neither seemed to work. Additionally we tried: disabling all aspects of our virus protection (McAfee), reset the router and/or modem, changed cabling to bypass the router, system restore and, using an idea from another forum, ran a full scan. Nothing works. I tried sending to a smaller Group (13 addresses this time as opposed to 83 in the email where the issue started); nothing. After trying the port changes I received the following error codes: 0x800CCC19 and 0x800CCC78. With these codes tech said it was a security issue but could find no solution. Oddly, though, my wife was able to receive an email addresses to a few dozen recipients. She then hit 'Reply All' and it was successful. I would welcome any and all suggestions as my wife is literally freaking out. I am going to try one more thing and then call Cox to demand a fix or a reason. To date they have been able to provide neither. Thanks Again, Dan Wollam "Bruce Hagen" wrote: Looks like a problem with Cox that has not made its way down to the tech support. See this almost identical post in OE General today. I would call Cox back and ask to speak to a Tier 2 tech and cite this other persons issue. http://groups.google.com/group/micro...mg44%40cox.net -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "WOLLAM" wrote in message news In Outlook Express 6.0 wife attempted to send a Group email and which was returned as undeliverable due to the following error message: The message could not be sent because its size exceeded the server's limit. You can use the option, located in Tools | Accounts | Properties | Advanced, to break messages into smaller parts. Subject 'Hello', Account: 'pop.west.cox.net', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '552 5.2.0 NmhK1b00L3hcpaG04mhKj9 This message was undeliverable. This message has been found to be a potential spam message, and has therefore been blocked. Please visit http://coxagainstspam.cox.net for more information.', Port: 25, Secure(SSL): No, Server Error: 552, Error Number: 0x800CCC6D This was attempted to a Group of 83 recipients, and the message size is 5kb. So far, the best Cox could tell me is to check that the 'syntax' of all recipients in the Group is correct; they are. Thanks in advance for any and all help. |
#14
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Error Number: 0x800CCC6D
Yes, we have been to that site as well as forwarded/sent email(s) to
'thisisnotspam', and wherever and whatever Cox tells/suggests we do; doesn't work. To answer the other question, we have tried Groups of 10,13,33 and 83; non work. "PA Bear [MS MVP]" wrote: Repost from related thread (different OP?): Despite what your ISP says, the message is coming from their server, not OE. Did you "visit http://coxagainstspam.cox.net for more information" before you called your ISP?? If you send such a message to 10 or 25 recipients, do you get the same error message? -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002 AumHa VSOP & Admin http://aumha.net DTS-L http://dts-l.net/ WOLLAM wrote: In Outlook Express 6.0 wife attempted to send a Group email and which was returned as undeliverable due to the following error message: The message could not be sent because its size exceeded the server's limit. You can use the option, located in Tools | Accounts | Properties | Advanced, to break messages into smaller parts. Subject 'Hello', Account: 'pop.west.cox.net', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '552 5.2.0 NmhK1b00L3hcpaG04mhKj9 This message was undeliverable. This message has been found to be a potential spam message, and has therefore been blocked. Please visit http://coxagainstspam.cox.net for more information.', Port: 25, Secure(SSL): No, Server Error: 552, Error Number: 0x800CCC6D This was attempted to a Group of 83 recipients, and the message size is 5kb. So far, the best Cox could tell me is to check that the 'syntax' of all recipients in the Group is correct; they are. Thanks in advance for any and all help. |
#15
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Error Number: 0x800CCC6D
I await your reply about this.
WOLLAM wrote: I check this and post results shortly thereafter. Thanks. "PA Bear [MS MVP]" wrote: Tools | Accounts | Mail | [cox.net account] | Properties | General | Name = What's entered in this box? Another Cox.net subscriber having the same problem says he fixed it by putting 'John Smith' in this box instead of just 'John'. I asked him if the account had ever worked with just 'John' selected but haven't gotten a reply yet. It could be a new requirement by Cox? WOLLAM wrote: Bruce, Thanks for the input, but to no avail. I called Cox and explained the 587 port. We tried that and port 465 as well, but neither seemed to work. Additionally we tried: disabling all aspects of our virus protection (McAfee), reset the router and/or modem, changed cabling to bypass the router, system restore and, using an idea from another forum, ran a full scan. Nothing works. I tried sending to a smaller Group (13 addresses this time as opposed to 83 in the email where the issue started); nothing. After trying the port changes I received the following error codes: 0x800CCC19 and 0x800CCC78. With these codes tech said it was a security issue but could find no solution. Oddly, though, my wife was able to receive an email addresses to a few dozen recipients. She then hit 'Reply All' and it was successful. I would welcome any and all suggestions as my wife is literally freaking out. I am going to try one more thing and then call Cox to demand a fix or a reason. To date they have been able to provide neither. Thanks Again, Dan Wollam "Bruce Hagen" wrote: Looks like a problem with Cox that has not made its way down to the tech support. See this almost identical post in OE General today. I would call Cox back and ask to speak to a Tier 2 tech and cite this other persons issue. http://groups.google.com/group/micro...mg44%40cox.net -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "WOLLAM" wrote in message news In Outlook Express 6.0 wife attempted to send a Group email and which was returned as undeliverable due to the following error message: The message could not be sent because its size exceeded the server's limit. You can use the option, located in Tools | Accounts | Properties | Advanced, to break messages into smaller parts. Subject 'Hello', Account: 'pop.west.cox.net', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '552 5.2.0 NmhK1b00L3hcpaG04mhKj9 This message was undeliverable. This message has been found to be a potential spam message, and has therefore been blocked. Please visit http://coxagainstspam.cox.net for more information.', Port: 25, Secure(SSL): No, Server Error: 552, Error Number: 0x800CCC6D This was attempted to a Group of 83 recipients, and the message size is 5kb. So far, the best Cox could tell me is to check that the 'syntax' of all recipients in the Group is correct; they are. Thanks in advance for any and all help. |
#16
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Error Number: 0x800CCC6D
I have seen telnet mentioned and not quite what that is or how to do anything
with it. Not sure what you would call substantial, but the most common domain is yahoo at 17, hotmail has 11; all others are less than 10. Cox, the provider in question has 9. No, we use no templates of any kind. When I call Cox I will inquire about the possibility of spam reports against our account. "VanguardLH" wrote: WOLLAM wrote: In Outlook Express 6.0 wife attempted to send a Group email and which was returned as undeliverable due to the following error message: The message could not be sent because its size exceeded the server's limit. You can use the option, located in Tools | Accounts | Properties | Advanced, to break messages into smaller parts. Subject 'Hello', Account: 'pop.west.cox.net', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '552 5.2.0 NmhK1b00L3hcpaG04mhKj9 This message was undeliverable. This message has been found to be a potential spam message, and has therefore been blocked. Please visit http://coxagainstspam.cox.net for more information.', Port: 25, Secure(SSL): No, Server Error: 552, Error Number: 0x800CCC6D This was attempted to a Group of 83 recipients, and the message size is 5kb. So far, the best Cox could tell me is to check that the 'syntax' of all recipients in the Group is correct; they are. Thanks in advance for any and all help. Seems to be a new problem being experienced by Cox users. See: http://groups.google.com/group/micro...6152dd560b1a3d Did you try to telnet to their SMTP server on port 25 to see if you can actually establish a mail session with it? Are you sending all 83 copies of your e-mail (or a substantial chunk of them) to recipients at the same domain? If you, you look like a spammer abusing a personal-use account, especially if the content of each copy is nearly the same (like when using templates that constitute a majority of the body of your message) or are exactly the same. Did you inquire if there were any spam abuse reports issued against your account? |
#17
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Error Number: 0x800CCC6D
Not sure what, if any, daily limit there is, no one has said we are at that
limit or approaching it. I will ask next call. Nothing currently in Outbox. Outbox always cleared when error(s) occur. "Michael Santovec" wrote: Sounds like your ISP doesn't allow sending to that many recipients. They may have a daily limit, or some other filtering on sending similar messages. You'll need to do to the Outbox and delete the message(s) if there. -- Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm "WOLLAM" wrote in message news In Outlook Express 6.0 wife attempted to send a Group email and which was returned as undeliverable due to the following error message: The message could not be sent because its size exceeded the server's limit. You can use the option, located in Tools | Accounts | Properties | Advanced, to break messages into smaller parts. Subject 'Hello', Account: 'pop.west.cox.net', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '552 5.2.0 NmhK1b00L3hcpaG04mhKj9 This message was undeliverable. This message has been found to be a potential spam message, and has therefore been blocked. Please visit http://coxagainstspam.cox.net for more information.', Port: 25, Secure(SSL): No, Server Error: 552, Error Number: 0x800CCC6D This was attempted to a Group of 83 recipients, and the message size is 5kb. So far, the best Cox could tell me is to check that the 'syntax' of all recipients in the Group is correct; they are. Thanks in advance for any and all help. |
#18
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Error Number: 0x800CCC6D
Currently, NAME reads 'Shannon Wollam'. I have read the thread from Google
and spoke to the tech about 587. We tried both 587 and 465, neither worked. Tech said something about 465 being a port for business customers. "PA Bear [MS MVP]" wrote: I await your reply about this. WOLLAM wrote: I check this and post results shortly thereafter. Thanks. "PA Bear [MS MVP]" wrote: Tools | Accounts | Mail | [cox.net account] | Properties | General | Name = What's entered in this box? Another Cox.net subscriber having the same problem says he fixed it by putting 'John Smith' in this box instead of just 'John'. I asked him if the account had ever worked with just 'John' selected but haven't gotten a reply yet. It could be a new requirement by Cox? WOLLAM wrote: Bruce, Thanks for the input, but to no avail. I called Cox and explained the 587 port. We tried that and port 465 as well, but neither seemed to work. Additionally we tried: disabling all aspects of our virus protection (McAfee), reset the router and/or modem, changed cabling to bypass the router, system restore and, using an idea from another forum, ran a full scan. Nothing works. I tried sending to a smaller Group (13 addresses this time as opposed to 83 in the email where the issue started); nothing. After trying the port changes I received the following error codes: 0x800CCC19 and 0x800CCC78. With these codes tech said it was a security issue but could find no solution. Oddly, though, my wife was able to receive an email addresses to a few dozen recipients. She then hit 'Reply All' and it was successful. I would welcome any and all suggestions as my wife is literally freaking out. I am going to try one more thing and then call Cox to demand a fix or a reason. To date they have been able to provide neither. Thanks Again, Dan Wollam "Bruce Hagen" wrote: Looks like a problem with Cox that has not made its way down to the tech support. See this almost identical post in OE General today. I would call Cox back and ask to speak to a Tier 2 tech and cite this other persons issue. http://groups.google.com/group/micro...mg44%40cox.net -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "WOLLAM" wrote in message news In Outlook Express 6.0 wife attempted to send a Group email and which was returned as undeliverable due to the following error message: The message could not be sent because its size exceeded the server's limit. You can use the option, located in Tools | Accounts | Properties | Advanced, to break messages into smaller parts. Subject 'Hello', Account: 'pop.west.cox.net', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '552 5.2.0 NmhK1b00L3hcpaG04mhKj9 This message was undeliverable. This message has been found to be a potential spam message, and has therefore been blocked. Please visit http://coxagainstspam.cox.net for more information.', Port: 25, Secure(SSL): No, Server Error: 552, Error Number: 0x800CCC6D This was attempted to a Group of 83 recipients, and the message size is 5kb. So far, the best Cox could tell me is to check that the 'syntax' of all recipients in the Group is correct; they are. Thanks in advance for any and all help. |
#19
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Error Number: 0x800CCC6D
Thanks. Whatever the problem is, OE itself isn't involved. Could be your
settings, could be your connection, could be something on Cox's end, etc. Good luck. WOLLAM wrote: Currently, NAME reads 'Shannon Wollam'. I have read the thread from and spoke to the tech about 587. We tried both 587 and 465, neither worked. Tech said something about 465 being a port for business customers. "PA Bear [MS MVP]" wrote: I await your reply about this. WOLLAM wrote: I check this and post results shortly thereafter. Thanks. "PA Bear [MS MVP]" wrote: Tools | Accounts | Mail | [cox.net account] | Properties | General | Name = What's entered in this box? Another Cox.net subscriber having the same problem says he fixed it by putting 'John Smith' in this box instead of just 'John'. I asked him if the account had ever worked with just 'John' selected but haven't gotten a reply yet. It could be a new requirement by Cox? WOLLAM wrote: Bruce, Thanks for the input, but to no avail. I called Cox and explained the 587 port. We tried that and port 465 as well, but neither seemed to work. Additionally we tried: disabling all aspects of our virus protection (McAfee), reset the router and/or modem, changed cabling to bypass the router, system restore and, using an idea from another forum, ran a full scan. Nothing works. I tried sending to a smaller Group (13 addresses this time as opposed to 83 in the email where the issue started); nothing. After trying the port changes I received the following error codes: 0x800CCC19 and 0x800CCC78. With these codes tech said it was a security issue but could find no solution. Oddly, though, my wife was able to receive an email addresses to a few dozen recipients. She then hit 'Reply All' and it was successful. I would welcome any and all suggestions as my wife is literally freaking out. I am going to try one more thing and then call Cox to demand a fix or a reason. To date they have been able to provide neither. Thanks Again, Dan Wollam "Bruce Hagen" wrote: Looks like a problem with Cox that has not made its way down to the tech support. See this almost identical post in OE General today. I would call Cox back and ask to speak to a Tier 2 tech and cite this other persons issue. http://groups.google.com/group/micro...mg44%40cox.net -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "WOLLAM" wrote in message news In Outlook Express 6.0 wife attempted to send a Group email and which was returned as undeliverable due to the following error message: The message could not be sent because its size exceeded the server's limit. You can use the option, located in Tools | Accounts | Properties | Advanced, to break messages into smaller parts. Subject 'Hello', Account: 'pop.west.cox.net', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '552 5.2.0 NmhK1b00L3hcpaG04mhKj9 This message was undeliverable. This message has been found to be a potential spam message, and has therefore been blocked. Please visit http://coxagainstspam.cox.net for more information.', Port: 25, Secure(SSL): No, Server Error: 552, Error Number: 0x800CCC6D This was attempted to a Group of 83 recipients, and the message size is 5kb. So far, the best Cox could tell me is to check that the 'syntax' of all recipients in the Group is correct; they are. Thanks in advance for any and all help. |
#20
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Error Number: 0x800CCC6D
Yes, it has been my feeling all along that the problem resided with Cox,
especially since we tried Outlook, OE, Yahoo and several different sized recipient lists. As an MVP, when I finally get this resolved, is there a preferred method of posting, as a response to all. Or should I just respond to my original post with the outcome? Thanks again for yours, and everyone's help. "PA Bear [MS MVP]" wrote: Thanks. Whatever the problem is, OE itself isn't involved. Could be your settings, could be your connection, could be something on Cox's end, etc. Good luck. WOLLAM wrote: Currently, NAME reads 'Shannon Wollam'. I have read the thread from and spoke to the tech about 587. We tried both 587 and 465, neither worked. Tech said something about 465 being a port for business customers. "PA Bear [MS MVP]" wrote: I await your reply about this. WOLLAM wrote: I check this and post results shortly thereafter. Thanks. "PA Bear [MS MVP]" wrote: Tools | Accounts | Mail | [cox.net account] | Properties | General | Name = What's entered in this box? Another Cox.net subscriber having the same problem says he fixed it by putting 'John Smith' in this box instead of just 'John'. I asked him if the account had ever worked with just 'John' selected but haven't gotten a reply yet. It could be a new requirement by Cox? WOLLAM wrote: Bruce, Thanks for the input, but to no avail. I called Cox and explained the 587 port. We tried that and port 465 as well, but neither seemed to work. Additionally we tried: disabling all aspects of our virus protection (McAfee), reset the router and/or modem, changed cabling to bypass the router, system restore and, using an idea from another forum, ran a full scan. Nothing works. I tried sending to a smaller Group (13 addresses this time as opposed to 83 in the email where the issue started); nothing. After trying the port changes I received the following error codes: 0x800CCC19 and 0x800CCC78. With these codes tech said it was a security issue but could find no solution. Oddly, though, my wife was able to receive an email addresses to a few dozen recipients. She then hit 'Reply All' and it was successful. I would welcome any and all suggestions as my wife is literally freaking out. I am going to try one more thing and then call Cox to demand a fix or a reason. To date they have been able to provide neither. Thanks Again, Dan Wollam "Bruce Hagen" wrote: Looks like a problem with Cox that has not made its way down to the tech support. See this almost identical post in OE General today. I would call Cox back and ask to speak to a Tier 2 tech and cite this other persons issue. http://groups.google.com/group/micro...mg44%40cox.net -- Bruce Hagen MS-MVP Outlook Express Imperial Beach, CA "WOLLAM" wrote in message news In Outlook Express 6.0 wife attempted to send a Group email and which was returned as undeliverable due to the following error message: The message could not be sent because its size exceeded the server's limit. You can use the option, located in Tools | Accounts | Properties | Advanced, to break messages into smaller parts. Subject 'Hello', Account: 'pop.west.cox.net', Server: 'smtp.west.cox.net', Protocol: SMTP, Server Response: '552 5.2.0 NmhK1b00L3hcpaG04mhKj9 This message was undeliverable. This message has been found to be a potential spam message, and has therefore been blocked. Please visit http://coxagainstspam.cox.net for more information.', Port: 25, Secure(SSL): No, Server Error: 552, Error Number: 0x800CCC6D This was attempted to a Group of 83 recipients, and the message size is 5kb. So far, the best Cox could tell me is to check that the 'syntax' of all recipients in the Group is correct; they are. Thanks in advance for any and all help. |
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