|
| If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|||||||
|
|
Thread Tools | Display Modes |
|
#1
February 18th, 2009, 04:04 PM
posted to microsoft.public.office.setup
|
|||
|
|||
Office 2007 Install Crashes
I am having problems installing Office 2007 Professional Plus on several of
our PCs. When I run the setup.exe the splash screen appears for a coule of seconds and then disappears. I then get a box asking if I want to send a report to Microsoft. I have tried installing the windows Installer 3.1 which did not help. Event Viewer shows an error Event ID 5000 and mentions a msiapicallfailure. I have also tried copying the files from the CD onto the hard drive and running the install that way. No luck. It installs on some PCs without any problems so I know my CD is fine. All of these had Office 2003 installed previously and I first uninstall that version. I even tried the msi utility to clean the installation files and that did not work. I can reinstall Office 2003 back on with no problems. Any ideas? Thanks Tom Z 
|
|
#2
February 19th, 2009, 02:49 AM
posted to microsoft.public.office.setup
|
|||
|
|||
|
Office 2007 Install Crashes
Install this and make sure there are no instances of Office installed.
http://support.microsoft.com/default.aspx/kb/290301 Post an update for others to know. "Tom Z" wrote: I am having problems installing Office 2007 Professional Plus on several of our PCs. When I run the setup.exe the splash screen appears for a coule of seconds and then disappears. I then get a box asking if I want to send a report to Microsoft. I have tried installing the windows Installer 3.1 which did not help. Event Viewer shows an error Event ID 5000 and mentions a msiapicallfailure. I have also tried copying the files from the CD onto the hard drive and running the install that way. No luck. It installs on some PCs without any problems so I know my CD is fine. All of these had Office 2003 installed previously and I first uninstall that version. I even tried the msi utility to clean the installation files and that did not work. I can reinstall Office 2003 back on with no problems. Any ideas? Thanks Tom Z
|
|
#3
February 19th, 2009, 03:10 AM
posted to microsoft.public.office.setup
|
|||
|
|||
|
Office 2007 Install Crashes
Hi and thanks for the response.
I had already tried that as I stated in my original post. Tomorrow morning I have an appointment with a Microsoft Office Deployment Engineer and he is going to help figure out the problem with this. If we get the answer I willl post it here. Tom "Brady Holt" wrote: Install this and make sure there are no instances of Office installed. http://support.microsoft.com/default.aspx/kb/290301 Post an update for others to know. "Tom Z" wrote: I am having problems installing Office 2007 Professional Plus on several of our PCs. When I run the setup.exe the splash screen appears for a coule of seconds and then disappears. I then get a box asking if I want to send a report to Microsoft. I have tried installing the windows Installer 3.1 which did not help. Event Viewer shows an error Event ID 5000 and mentions a msiapicallfailure. I have also tried copying the files from the CD onto the hard drive and running the install that way. No luck. It installs on some PCs without any problems so I know my CD is fine. All of these had Office 2003 installed previously and I first uninstall that version. I even tried the msi utility to clean the installation files and that did not work. I can reinstall Office 2003 back on with no problems. Any ideas? Thanks Tom Z
|
|
#4
February 26th, 2009, 11:09 PM
posted to microsoft.public.office.setup
|
|||
|
|||
|
Office 2007 Install Crashes
Just for the record - from opening statement in 290301:
We recommend that you do not use this utility with 2007 Office system products. For help removing installations of 2007 Office system products, click the following article number to view the article in the Microsoft Knowledge Base: 928218 How to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature. http://support.microsoft.com/kb/928218 -- TXGuy [MSFT] "Tom Z" wrote: Hi and thanks for the response. I had already tried that as I stated in my original post. Tomorrow morning I have an appointment with a Microsoft Office Deployment Engineer and he is going to help figure out the problem with this. If we get the answer I willl post it here. Tom "Brady Holt" wrote: Install this and make sure there are no instances of Office installed. http://support.microsoft.com/default.aspx/kb/290301 Post an update for others to know. "Tom Z" wrote: I am having problems installing Office 2007 Professional Plus on several of our PCs. When I run the setup.exe the splash screen appears for a coule of seconds and then disappears. I then get a box asking if I want to send a report to Microsoft. I have tried installing the windows Installer 3.1 which did not help. Event Viewer shows an error Event ID 5000 and mentions a msiapicallfailure. I have also tried copying the files from the CD onto the hard drive and running the install that way. No luck. It installs on some PCs without any problems so I know my CD is fine. All of these had Office 2003 installed previously and I first uninstall that version. I even tried the msi utility to clean the installation files and that did not work. I can reinstall Office 2003 back on with no problems. Any ideas? Thanks Tom Z
|
|
#5
April 1st, 2009, 06:48 PM
posted to microsoft.public.office.setup
|
|||
|
|||
|
Office 2007 Install Crashes
Tom, Did you ever find the solution to this? I have the exact same problem. Thanks, Steve -- arson114 ------------------------------------------------------------------------ arson114's Profile: http://forums.techarena.in/members/86787.htm View this thread: http://forums.techarena.in/office-setup/1125752.htm http://forums.techarena.in
|
|
#6
April 1st, 2009, 06:54 PM
posted to microsoft.public.office.setup
|
|||
|
|||
|
Office 2007 Install Crashes
Did you ever find the solution to this?
I have the exact same problem. Thanks, Steve
|
|
#7
June 1st, 2009, 07:25 PM
posted to microsoft.public.office.setup
|
|||
|
|||
|
Office 2007 Install Crashes
i'm also having the same problem
"arson114" wrote: Tom, Did you ever find the solution to this? I have the exact same problem. Thanks, Steve -- arson114 ------------------------------------------------------------------------ arson114's Profile: http://forums.techarena.in/members/86787.htm View this thread: http://forums.techarena.in/office-setup/1125752.htm http://forums.techarena.in
|
|
#8
August 5th, 2009, 07:46 PM
posted to microsoft.public.office.setup
|
|||
|
|||
|
Office 2007 Install Crashes
I just had this issue - and surprisingly there is zero articles on micro$ofts website regarding this specific issue. MS is actually really good at their own support site. ...So anyway, I checked out the install logs for office in my temp directory and found that I was just shy in terms of hard drive space for the install to complete. Silly me. Since Microsoft is just a small company with only a few developers, clearly they did not see this coming and so the program just crashes for no reason and with no error. Hope this helps at least a few of you guys out there.... -- SheepRock ------------------------------------------------------------------------ SheepRock's Profile: http://forums.techarena.in/members/121859.htm View this thread: http://forums.techarena.in/office-setup/1125752.htm http://forums.techarena.in
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
