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#1
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Wrong From E-Mail Address When Sending Faxes From Outlook
Whenever I send a fax from Outlook (regardless of whether I send to other
email addresses within the same mesage or of what account I use to send the message (except when I use Fax Mail Transport)), the from address on the completed email message (viewed in the Sent Items folder) is always the same wrong one (which just happens to be the email address associated with the last email account before the Fax Mail Transport account - which is at the very bottom of the list of my email accounts). Now I know that you are supposed to send faxes using the Fax Mail Transport, but I find it very useful to be able to send a fax as well as an email of the same thing at the same time (and the received email correctly shows the right from email address). However, it obviously screws up my record-keeping if the copy going to the Sent Items folder shows the wrong from email address. Anyone have any idea why this is happening or how I can fix it? Thanks! - marc |
#2
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Wrong From E-Mail Address When Sending Faxes From Outlook
You need to understand that integration between Outlook and Fax has not been
developed or optimized in any of the recent versions of Outlook. What little integration that remains is just the leftovers from Outlook 97 and Microsoft Fax. The behavior you describe is well known. It is not a priority nor much of an issue really. I'm not even sure what you are expecting the Sent Items view to show when you send to mixed recipient types. What is Outlook supposed to show? Fax account? Email account? Both? Neither? The "From address" is not even part of that view. -- Russ Valentine [MVP-Outlook] "Marc Bressman" wrote in message ... Whenever I send a fax from Outlook (regardless of whether I send to other email addresses within the same mesage or of what account I use to send the message (except when I use Fax Mail Transport)), the from address on the completed email message (viewed in the Sent Items folder) is always the same wrong one (which just happens to be the email address associated with the last email account before the Fax Mail Transport account - which is at the very bottom of the list of my email accounts). Now I know that you are supposed to send faxes using the Fax Mail Transport, but I find it very useful to be able to send a fax as well as an email of the same thing at the same time (and the received email correctly shows the right from email address). However, it obviously screws up my record-keeping if the copy going to the Sent Items folder shows the wrong from email address. Anyone have any idea why this is happening or how I can fix it? Thanks! - marc |
#3
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Wrong From E-Mail Address When Sending Faxes From Outlook
I'm not entirely sure what you mean when you say the from address is not
even part of that view, or even if we are talking about the same thing here (and if we aren't, I apologize for not being more clear in my original post). Let me be a bit more specific about the issue, and then perhaps you can tell me if we are talking about the same thing. I am running Outlook 2003 and Word 2003 (word is my email editor for Outlook). Let's say in Outlook I click on reply to an email message I received, and then Word opens up in its email editor role. This message was received on email account #5, which is different from email account #1 which is the default, or email account #10, which is the last valid email account in the account list before thge Fax Mail Transport account. Obviously, the reply message I'm creating is now set up to be sent with email account #5. I type a message in the message field, but also add a valid fax receipent to the To: field (using the [fax:NNNN] format) and BCC: it to another one of my email accounts. I then click send. The message is sent, and a copy of it is saved in the same sub-folder as the original message that I am replying to. The fax service then initiates and sends the fax version of the same message that was just emailed. When this is all done with, I go to look at the copy of the email message saved in the sub-folder, and am dismayed to find in the preview pane (as well as when I actually open the message), that the from: field does not show the correct from address (which should be the address associated with email account #5), but instead shows the email address associated with email account #10 for some odd reason. However, when I receive the BCC copy, the correct email address (the one associated with email account #5) is displayed as the sender of the message. Therefore, somehow Outlook is replacing the correct from: email address on the saved copy of the sent message with an incorrect one. This is a bit disconcerting, since looking back on this message, it then appears as if it was sent using the incorrect email address, when in fact it wasn't (and I'm forced to edit the message itself to note that it was in fact sent using the correct email address). This is the problem I'm experiencing... I'm a bit confused when you ask what is Outlook supposed to show? It is supposed to show the correct from: address that is associated with the email account that I used to send the email portion of that message (in this case, email account #5's email address). Since there is no email address associated with the Fax Mail Transport, and since in any case, I'm not sending the message using the Fax Mail Transport account (i.e. its not selected when I click send, email account #5 is selected - and Outlook I guess is just smart enough to know to send the email portion using email account #5 and the fax portion using the Fax Mail Transport even though it isn't selected), I'd hope that Outlook would show the correct from: email address, or even no from: email address, rather than an entirely incorrect one from an account that wasn't even being used (i.e. email account #10). Also, I don't understand what you mean when you say the from: field isn't even part of that view, since in both the preview pane and when I open the actual message itself, I see the from field filled in with the incorrect email address associated with the incorrect email account (i.e. email account #10). Hopefully, this has explained the problem a bit better. Any help anyone can offer regarding this is greatly appreciated! Thanks! - marc "Russ Valentine [MVP-Outlook]" wrote in message ... You need to understand that integration between Outlook and Fax has not been developed or optimized in any of the recent versions of Outlook. What little integration that remains is just the leftovers from Outlook 97 and Microsoft Fax. The behavior you describe is well known. It is not a priority nor much of an issue really. I'm not even sure what you are expecting the Sent Items view to show when you send to mixed recipient types. What is Outlook supposed to show? Fax account? Email account? Both? Neither? The "From address" is not even part of that view. -- Russ Valentine [MVP-Outlook] "Marc Bressman" wrote in message ... Whenever I send a fax from Outlook (regardless of whether I send to other email addresses within the same mesage or of what account I use to send the message (except when I use Fax Mail Transport)), the from address on the completed email message (viewed in the Sent Items folder) is always the same wrong one (which just happens to be the email address associated with the last email account before the Fax Mail Transport account - which is at the very bottom of the list of my email accounts). Now I know that you are supposed to send faxes using the Fax Mail Transport, but I find it very useful to be able to send a fax as well as an email of the same thing at the same time (and the received email correctly shows the right from email address). However, it obviously screws up my record-keeping if the copy going to the Sent Items folder shows the wrong from email address. Anyone have any idea why this is happening or how I can fix it? Thanks! - marc |
#4
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Wrong From E-Mail Address When Sending Faxes From Outlook
Marc - did you get an answer to this? I have EXACTLY the same problem and can't work out why!! -- Rockin ------------------------------------------------------------------------ Posted via http://www.mcse.ms ------------------------------------------------------------------------ View this thread: http://www.mcse.ms/message891537.html |
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