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#1
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2007 Office setup fails during extraction
I downloaded a trial copy of the Office Professional 2007 --
http://us20.trymicrosoftoffice.com/p...&culture=en-US and received both exe files (X12 ..... and X13 .....) The second one ran correctly (it gave me a copy of the 2007 Accounting package and some .NET framework 2.0 hot fixes) but the first one will not install at all. When I run it, I get the "Extracting files, please wait..." message. The progress bar gets about 80% of the way through and then things fail. It pops up with "The installation of this package failed" ... no other errors, no other explanation. I found a description of the unpacking process at http://support.microsoft.com/default...d=8753&sid=312 And wondered if I might not have enough hard drive space free. It seemed unlikely, but I cleaned some things off and tried again with over 14 gig free. Same result. I'm running XP Pro with SP2 on an e-machine (AMD Sempron processor at 1.8 ghz, 2 gig of ram) Further digging (thanks, google!) has produced several possibilities/ideas. One suggestion was a corrupt download. I've downloaded it three times now, and gotten the same result. Another suggestion included instructions for manually extracting it. It fails during the extraction. I found a way to turn on verbose logging, and got a log file of the results. Another person said they had burned it to CD and installed from there. Tried that- same results. This morning, I opened the exe file with winzip and looked inside. I used it to extract, and it failed at the exact same point. The problem file is ProrWW.cab .... at that point, something goes corrupt. It's a large file, winzip assigns the uncompressed size to 209,275,440 bytes... and these extractions are creating a size of 198,758,135 bytes ... any file after that in the exe, winzip can't extract at all. Both the log file and winzip agree- the failure occurs at this point... but nothing says why, or how to fix it... and if it was a corrupt download, it's managed to be corrupt three times in a row at the exact same point. Any help welcome... |
#2
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2007 Office setup fails during extraction
Hi James,
If you've also checked that you have no other programs/utilities/antivirus running at the point where it fails then it is likely a corrupted download. Delete the existing one and delete the files in Start=Run %temp% and clear your browser's temporary internet files as well before downloading again. If you have a really long path/file name this can also cause that message to appear in some cases. Have you restarted the PC? Are you using any 3rd party download tool/accelerator? ================== "James McMurrin" James wrote in message news I downloaded a trial copy of the Office Professional 2007 -- http://us20.trymicrosoftoffice.com/p...&culture=en-US and received both exe files (X12 ..... and X13 .....) The second one ran correctly (it gave me a copy of the 2007 Accounting package and some .NET framework 2.0 hot fixes) but the first one will not install at all. When I run it, I get the "Extracting files, please wait..." message. The progress bar gets about 80% of the way through and then things fail. It pops up with "The installation of this package failed" ... no other errors, no other explanation. I found a description of the unpacking process at http://support.microsoft.com/default...d=8753&sid=312 And wondered if I might not have enough hard drive space free. It seemed unlikely, but I cleaned some things off and tried again with over 14 gig free. Same result. I'm running XP Pro with SP2 on an e-machine (AMD Sempron processor at 1.8 ghz, 2 gig of ram) Further digging (thanks, google!) has produced several possibilities/ideas. One suggestion was a corrupt download. I've downloaded it three times now, and gotten the same result. Another suggestion included instructions for manually extracting it. It fails during the extraction. I found a way to turn on verbose logging, and got a log file of the results. Another person said they had burned it to CD and installed from there. Tried that- same results. This morning, I opened the exe file with winzip and looked inside. I used it to extract, and it failed at the exact same point. The problem file is ProrWW.cab .... at that point, something goes corrupt. It's a large file, winzip assigns the uncompressed size to 209,275,440 bytes... and these extractions are creating a size of 198,758,135 bytes ... any file after that in the exe, winzip can't extract at all. Both the log file and winzip agree- the failure occurs at this point... but nothing says why, or how to fix it... and if it was a corrupt download, it's managed to be corrupt three times in a row at the exact same point. Any help welcome... -- Bob Buckland ?:-) MS Office System Products MVP *Courtesy is not expensive and can pay big dividends* |
#3
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2007 Office setup fails during extraction
Step one: went to %temp% and deleted EVERYTHING in it- all files, all
subfolders Step two: went to site and downloaded X12-30196.exe again. --used IE7 for a browser- ran it with add-ons disabled. --Downloaded the file, made sure to rename it WITH the exe extension (it wasn't automatically supplied) --Dropped the file onto my desktop, which meant the actual path to the file was: C:\Documents and Settings\Owner\Desktop\X12-30196.exe Step three: restarted the computer Step four: went to the task bar at the bottom and shut down everything I could- including both antivirus and firewall Step five: tried running the install program. It failed at the same spot Step six: tried using winzip. Failed at the same spot, confirmed the file and the sizes as being the same as before. "Bob Buckland ?:-)" wrote: Hi James, If you've also checked that you have no other programs/utilities/antivirus running at the point where it fails then it is likely a corrupted download. Delete the existing one and delete the files in Start=Run %temp% and clear your browser's temporary internet files as well before downloading again. If you have a really long path/file name this can also cause that message to appear in some cases. Have you restarted the PC? Are you using any 3rd party download tool/accelerator? |
#4
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2007 Office setup fails during extraction
As a further step... I restarted in safe mode, chose the administrator account, and tried again both normally (run the exe) and with winzip. Same problem, same place. |
#5
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2007 Office setup fails during extraction
"James McMurrin" wrote:
Step one: went to %temp% and deleted EVERYTHING in it- all files, all subfolders Step two: went to site and downloaded X12-30196.exe again. --used IE7 for a browser- ran it with add-ons disabled. --Downloaded the file, made sure to rename it WITH the exe extension (it wasn't automatically supplied) --Dropped the file onto my desktop, which meant the actual path to the file was: C:\Documents and Settings\Owner\Desktop\X12-30196.exe Step three: restarted the computer Step four: went to the task bar at the bottom and shut down everything I could- including both antivirus and firewall Step five: tried running the install program. It failed at the same spot Step six: tried using winzip. Failed at the same spot, confirmed the file and the sizes as being the same as before. "Bob Buckland ?:-)" wrote: Hi James, If you've also checked that you have no other programs/utilities/antivirus running at the point where it fails then it is likely a corrupted download. Delete the existing one and delete the files in Start=Run %temp% and clear your browser's temporary internet files as well before downloading again. If you have a really long path/file name this can also cause that message to appear in some cases. Have you restarted the PC? Are you using any 3rd party download tool/accelerator? You didn't clear temporary internet files though, did you? That is the most major cause of your problem (I've had it too). So don't forget to clear the temporary internet files and delete the file itself in addition to deleting the %temp% files before re-downloading the file. |
#6
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2007 Office setup fails during extraction
Went back to IE7, used its settings to clear all tmeporary internet files and
related content. Downloaded again. Same crash, same point. That makes a total of five different downloads with two different browsers, and they all do the same thing. It seems pretty doubtful that it was a corrupt download. "Sasha" wrote: You didn't clear temporary internet files though, did you? That is the most major cause of your problem (I've had it too). So don't forget to clear the temporary internet files and delete the file itself in addition to deleting the %temp% files before re-downloading the file. |
#8
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2007 Office setup fails during extraction
My security setting in IE is set to medium-high... not sure what else you
were looking for. I disabled both my av and my firewall (removed them from memory, and used the processes list to make sure) and downloaded again. Same result. This makes six downloads- three in IE, three in Firefox- made under various conditions. I've gotten six files that all have the same length and the same problem. Sorry, but at this stage, I just can't see how it could be a corrupt download. "Peter Foldes" wrote: Disable your AV and see if you have a 3rd party firewall program and it's setting that is interfering with your download. Also check out your Security Setting in IE\Properties\Security -- Peter |
#9
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2007 Office setup fails during extraction
James McMurrin;2501570 Wrote: I downloaded a trial copy of the Office Professional 2007 -- http://us20.trymicrosoftoffice.com/p...&culture=en-US and received both exe files (X12 ..... and X13 .....) The second one ran correctly (it gave me a copy of the 2007 Accounting package and some .NET framework 2.0 hot fixes) but the first one will not install at all. When I run it, I get the "Extracting files, please wait..." message. The progress bar gets about 80% of the way through and then things fail. It pops up with "The installation of this package failed" ... no other errors, no other explanation. I found a description of the unpacking process at http://support.microsoft.com/default...d=8753&sid=312 And wondered if I might not have enough hard drive space free. It seemed unlikely, but I cleaned some things off and tried again with over 14 gig free. Same result. I'm running XP Pro with SP2 on an e-machine (AMD Sempron processor at 1.8 ghz, 2 gig of ram) Further digging (thanks, google!) has produced several possibilities/ideas. One suggestion was a corrupt download. I've downloaded it three times now, and gotten the same result. Another suggestion included instructions for manually extracting it. It fails during the extraction. I found a way to turn on verbose logging, and got a log file of the results. Another person said they had burned it to CD and installed from there. Tried that- same results. This morning, I opened the exe file with winzip and looked inside. I used it to extract, and it failed at the exact same point. The problem file is ProrWW.cab .... at that point, something goes corrupt. It's a large file, winzip assigns the uncompressed size to 209,275,440 bytes... and these extractions are creating a size of 198,758,135 bytes ... any file after that in the exe, winzip can't extract at all. Both the log file and winzip agree- the failure occurs at this point... but nothing says why, or how to fix it... and if it was a corrupt download, it's managed to be corrupt three times in a row at the exact same point. Any help welcome... ______________________________ my download 1 file was simply missing extension .exe.. I added .exe to the X12-30196 file and the appropriate application install icon appear, I double clicked it and the 2007 install began. -- jeepkiss ------------------------------------------------------------------------ jeepkiss's Profile: http://forums.techarena.in/member.php?userid=21414 View this thread: http://forums.techarena.in/showthread.php?t=667972 http://forums.techarena.in |
#10
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2007 Office setup fails during extraction
"jeepkiss" wrote:
James McMurrin;2501570 Wrote: I downloaded a trial copy of the Office Professional 2007 -- http://us20.trymicrosoftoffice.com/p...&culture=en-US and received both exe files (X12 ..... and X13 .....) The second one ran correctly (it gave me a copy of the 2007 Accounting package and some .NET framework 2.0 hot fixes) but the first one will not install at all. When I run it, I get the "Extracting files, please wait..." message. The progress bar gets about 80% of the way through and then things fail. It pops up with "The installation of this package failed" ... no other errors, no other explanation. I found a description of the unpacking process at http://support.microsoft.com/default...d=8753&sid=312 And wondered if I might not have enough hard drive space free. It seemed unlikely, but I cleaned some things off and tried again with over 14 gig free. Same result. I'm running XP Pro with SP2 on an e-machine (AMD Sempron processor at 1.8 ghz, 2 gig of ram) Further digging (thanks, google!) has produced several possibilities/ideas. One suggestion was a corrupt download. I've downloaded it three times now, and gotten the same result. Another suggestion included instructions for manually extracting it. It fails during the extraction. I found a way to turn on verbose logging, and got a log file of the results. Another person said they had burned it to CD and installed from there. Tried that- same results. This morning, I opened the exe file with winzip and looked inside. I used it to extract, and it failed at the exact same point. The problem file is ProrWW.cab .... at that point, something goes corrupt. It's a large file, winzip assigns the uncompressed size to 209,275,440 bytes... and these extractions are creating a size of 198,758,135 bytes ... any file after that in the exe, winzip can't extract at all. Both the log file and winzip agree- the failure occurs at this point... but nothing says why, or how to fix it... and if it was a corrupt download, it's managed to be corrupt three times in a row at the exact same point. Any help welcome... ______________________________ my download 1 file was simply missing extension .exe.. I added .exe to the X12-30196 file and the appropriate application install icon appear, I double clicked it and the 2007 install began. -- jeepkiss ------------------------------------------------------------------------ jeepkiss's Profile: http://forums.techarena.in/member.php?userid=21414 View this thread: http://forums.techarena.in/showthread.php?t=667972 http://forums.techarena.in Yes, but he actually got it to run, but then it stopped. |
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