Error 550 5.1.0 Authentication required????

I am on COMCAST.NET and using Outlook or Outlook express I receive and ERROR
message 550 5.1.0 Authentication required.
I have talked with Comcast and they have never seen this error. I have not
changed anything within my mail system. Oh by the way, I have a laptop that
is running VISTA and received the same error when sending and email using
Windows Mail. I'm beginning to think I something has corrupted my system
with a virus. My Norton scan reveals nothing. Help!!!!!!

Bill Eyler

"William Eyler" William wrote in message
...
I am on COMCAST.NET and using Outlook or Outlook express I receive and
ERROR
message 550 5.1.0 Authentication required.
I have talked with Comcast and they have never seen this error. I have
not
changed anything within my mail system. Oh by the way, I have a laptop
that
is running VISTA and received the same error when sending and email using
Windows Mail. I'm beginning to think I something has corrupted my system
with a virus. My Norton scan reveals nothing. Help!!!!!!


My word, comcast support is a bunch of loons.

If it's happening on two boxes and in three different software packages, I
would highly doubt it is a virus.

First: Has it ever worked?
Second: Have you walked through
http://www.comcast.net/help/faq/inde...=Email#Outlook to verify that
your version of Outlook is configured properly?
(http://www.comcast.net/help/faq/inde...ilOutlook18914 is the
specific faq for Windows Mail on Vista)
Third: Focusing on Outlook, since that's what this group is about, what
version are you running?
--
f.h.

Yes, it was working prior to November 20, 2007. I had not tried to use
Outlook Express except as a test for Outlook. Since both failed I was
thinking there must be some common feature that is used to send mail
outbound. I don't have any issues receiving.
Yes, I have worked thru all the proper setups, I think, for Outlook and it
appears to be configured properly.
Running Outlook 2003.

Bill Eyler

"F. H. Muffman" wrote:

"William Eyler" William wrote in message
...
I am on COMCAST.NET and using Outlook or Outlook express I receive and
ERROR
message 550 5.1.0 Authentication required.
I have talked with Comcast and they have never seen this error. I have
not
changed anything within my mail system. Oh by the way, I have a laptop
that
is running VISTA and received the same error when sending and email using
Windows Mail. I'm beginning to think I something has corrupted my system
with a virus. My Norton scan reveals nothing. Help!!!!!!


My word, comcast support is a bunch of loons.

If it's happening on two boxes and in three different software packages, I
would highly doubt it is a virus.

First: Has it ever worked?
Second: Have you walked through
http://www.comcast.net/help/faq/inde...=Email#Outlook to verify that
your version of Outlook is configured properly?
(http://www.comcast.net/help/faq/inde...ilOutlook18914 is the
specific faq for Windows Mail on Vista)
Third: Focusing on Outlook, since that's what this group is about, what
version are you running?
--
f.h.

"William Eyler" wrote in message
...
I am on COMCAST.NET and using Outlook or Outlook express I receive and
ERROR message 550 5.1.0 Authentication required.
I have talked with Comcast and they have never seen this error. I have
not changed anything within my mail system. Oh by the way, I have a
laptop
that is running VISTA and received the same error when sending and
email using
Windows Mail. I'm beginning to think I something has corrupted my
system
with a virus. My Norton scan reveals nothing. Help!!!!!!


My word, comcast support is a bunch of loons.

If it's happening on two boxes and in three different software packages,
I
would highly doubt it is a virus.

First: Has it ever worked?
Second: Have you walked through
http://www.comcast.net/help/faq/inde...=Email#Outlook to verify
that
your version of Outlook is configured properly?
(http://www.comcast.net/help/faq/inde...ilOutlook18914 is the
specific faq for Windows Mail on Vista)
Third: Focusing on Outlook, since that's what this group is about, what
version are you running?


Yes, it was working prior to November 20, 2007. I had not tried to use
Outlook Express except as a test for Outlook. Since both failed I was
thinking there must be some common feature that is used to send mail
outbound. I don't have any issues receiving.
Yes, I have worked thru all the proper setups, I think, for Outlook and it
appears to be configured properly.
Running Outlook 2003.

If you look at
http://www.comcast.net/help/faq/inde...ilOutlook18533, are you
configured to access SMTP on port 587?
--
f.h.

SMTP was checked with COMCAST as 25. POP3 is 110. This is stated as server
not as port. Maybe I'm not looking in the right place. This is under email
accounts and more settings. Anyway I think according to COMCAST I have the
correct settings.

Bill Eyler

"F. H. Muffman" wrote:

"William Eyler" wrote in message
...
I am on COMCAST.NET and using Outlook or Outlook express I receive and
ERROR message 550 5.1.0 Authentication required.
I have talked with Comcast and they have never seen this error. I have
not changed anything within my mail system. Oh by the way, I have a
laptop
that is running VISTA and received the same error when sending and
email using
Windows Mail. I'm beginning to think I something has corrupted my
system
with a virus. My Norton scan reveals nothing. Help!!!!!!


My word, comcast support is a bunch of loons.

If it's happening on two boxes and in three different software packages,
I
would highly doubt it is a virus.

First: Has it ever worked?
Second: Have you walked through
http://www.comcast.net/help/faq/inde...=Email#Outlook to verify
that
your version of Outlook is configured properly?
(http://www.comcast.net/help/faq/inde...ilOutlook18914 is the
specific faq for Windows Mail on Vista)
Third: Focusing on Outlook, since that's what this group is about, what
version are you running?


Yes, it was working prior to November 20, 2007. I had not tried to use
Outlook Express except as a test for Outlook. Since both failed I was
thinking there must be some common feature that is used to send mail
outbound. I don't have any issues receiving.
Yes, I have worked thru all the proper setups, I think, for Outlook and it
appears to be configured properly.
Running Outlook 2003.

If you look at
http://www.comcast.net/help/faq/inde...ilOutlook18533, are you
configured to access SMTP on port 587?
--
f.h.

This is getting a little more interesting. I don't have Outlook open and
running yet I'm getting these send error messages anyway. How can the system
be attempting to send messages when I don't have Outlook open?

Bill Eyler

"F. H. Muffman" wrote:

"William Eyler" wrote in message
...
I am on COMCAST.NET and using Outlook or Outlook express I receive and
ERROR message 550 5.1.0 Authentication required.
I have talked with Comcast and they have never seen this error. I have
not changed anything within my mail system. Oh by the way, I have a
laptop
that is running VISTA and received the same error when sending and
email using
Windows Mail. I'm beginning to think I something has corrupted my
system
with a virus. My Norton scan reveals nothing. Help!!!!!!


My word, comcast support is a bunch of loons.

If it's happening on two boxes and in three different software packages,
I
would highly doubt it is a virus.

First: Has it ever worked?
Second: Have you walked through
http://www.comcast.net/help/faq/inde...=Email#Outlook to verify
that
your version of Outlook is configured properly?
(http://www.comcast.net/help/faq/inde...ilOutlook18914 is the
specific faq for Windows Mail on Vista)
Third: Focusing on Outlook, since that's what this group is about, what
version are you running?


Yes, it was working prior to November 20, 2007. I had not tried to use
Outlook Express except as a test for Outlook. Since both failed I was
thinking there must be some common feature that is used to send mail
outbound. I don't have any issues receiving.
Yes, I have worked thru all the proper setups, I think, for Outlook and it
appears to be configured properly.
Running Outlook 2003.

If you look at
http://www.comcast.net/help/faq/inde...ilOutlook18533, are you
configured to access SMTP on port 587?
--
f.h.

"William Eyler" wrote in message
...
I am on COMCAST.NET and using Outlook or Outlook express I receive
and
ERROR message 550 5.1.0 Authentication required.
I have talked with Comcast and they have never seen this error. I
have
not changed anything within my mail system. Oh by the way, I have a
laptop
that is running VISTA and received the same error when sending and
email using Windows Mail. I'm beginning to think I something has
corrupted my
system with a virus. My Norton scan reveals nothing. Help!!!!!!


My word, comcast support is a bunch of loons.

If it's happening on two boxes and in three different software
packages,
I would highly doubt it is a virus.

First: Has it ever worked?
Second: Have you walked through
http://www.comcast.net/help/faq/inde...=Email#Outlook to verify
that your version of Outlook is configured properly?
(http://www.comcast.net/help/faq/inde...ilOutlook18914 is
the
specific faq for Windows Mail on Vista)
Third: Focusing on Outlook, since that's what this group is about,
what
version are you running?

Yes, it was working prior to November 20, 2007. I had not tried to use
Outlook Express except as a test for Outlook. Since both failed I was
thinking there must be some common feature that is used to send mail
outbound. I don't have any issues receiving.
Yes, I have worked thru all the proper setups, I think, for Outlook and
it
appears to be configured properly.
Running Outlook 2003.

If you look at
http://www.comcast.net/help/faq/inde...ilOutlook18533, are you
configured to access SMTP on port 587?


SMTP was checked with COMCAST as 25. POP3 is 110. This is stated as
server
not as port. Maybe I'm not looking in the right place. This is under
email
accounts and more settings. Anyway I think according to COMCAST I have
the
correct settings.

Ok, how about this. That last URL I gave you. Can you set up Outlook using
the steps in that URL and try to send mail?
--
f.h

"William Eyler" wrote in message
news
I am on COMCAST.NET and using Outlook or Outlook express I receive
and
ERROR message 550 5.1.0 Authentication required.

First: Has it ever worked?
Second: Have you walked through
http://www.comcast.net/help/faq/inde...=Email#Outlook to verify
that your version of Outlook is configured properly?
(http://www.comcast.net/help/faq/inde...ilOutlook18914 is
the
specific faq for Windows Mail on Vista)
Third: Focusing on Outlook, since that's what this group is about,
what
version are you running?

Yes, it was working prior to November 20, 2007. I had not tried to use
Outlook Express except as a test for Outlook. Since both failed I was
thinking there must be some common feature that is used to send mail
outbound. I don't have any issues receiving.
Yes, I have worked thru all the proper setups, I think, for Outlook and
it
appears to be configured properly.
Running Outlook 2003.

If you look at
http://www.comcast.net/help/faq/inde...ilOutlook18533, are you
configured to access SMTP on port 587?


This is getting a little more interesting. I don't have Outlook open and
running yet I'm getting these send error messages anyway. How can the
system
be attempting to send messages when I don't have Outlook open?

Because either something kept it open, or you have it set to minimize to the
systray. If you open up Task Manager, is Outlook.exe listed on the
Processes list? Is the Outlook icon in the system tray at the lower right?
How did you close Outlook?
--
f.h.

Tried 587 instead of 25. Same result.

Task manager does not show Outlook open and it's not in the system tray.

The sending I was getting was because I put my PDA on to charge and
apparently that causes it to check for or try to send messages.

Bill Eyler

"F. H. Muffman" wrote:

"William Eyler" wrote in message
news
I am on COMCAST.NET and using Outlook or Outlook express I receive
and
ERROR message 550 5.1.0 Authentication required.

First: Has it ever worked?
Second: Have you walked through
http://www.comcast.net/help/faq/inde...=Email#Outlook to verify
that your version of Outlook is configured properly?
(http://www.comcast.net/help/faq/inde...ilOutlook18914 is
the
specific faq for Windows Mail on Vista)
Third: Focusing on Outlook, since that's what this group is about,
what
version are you running?

Yes, it was working prior to November 20, 2007. I had not tried to use
Outlook Express except as a test for Outlook. Since both failed I was
thinking there must be some common feature that is used to send mail
outbound. I don't have any issues receiving.
Yes, I have worked thru all the proper setups, I think, for Outlook and
it
appears to be configured properly.
Running Outlook 2003.

If you look at
http://www.comcast.net/help/faq/inde...ilOutlook18533, are you
configured to access SMTP on port 587?


This is getting a little more interesting. I don't have Outlook open and
running yet I'm getting these send error messages anyway. How can the
system
be attempting to send messages when I don't have Outlook open?

Because either something kept it open, or you have it set to minimize to the
systray. If you open up Task Manager, is Outlook.exe listed on the
Processes list? Is the Outlook icon in the system tray at the lower right?
How did you close Outlook?
--
f.h.

"William Eyler" wrote in message
...
I am on COMCAST.NET and using Outlook or Outlook express I receive
and ERROR message 550 5.1.0 Authentication required.

First: Has it ever worked?
Second: Have you walked through
http://www.comcast.net/help/faq/inde...=Email#Outlook to
verify
that your version of Outlook is configured properly?
(http://www.comcast.net/help/faq/inde...ilOutlook18914 is
the specific faq for Windows Mail on Vista)
Third: Focusing on Outlook, since that's what this group is about,
what version are you running?

Yes, it was working prior to November 20, 2007. I had not tried to
use
Outlook Express except as a test for Outlook. Since both failed I
was
thinking there must be some common feature that is used to send mail
outbound. I don't have any issues receiving.
Yes, I have worked thru all the proper setups, I think, for Outlook
and
it appears to be configured properly.
Running Outlook 2003.

If you look at
http://www.comcast.net/help/faq/inde...ilOutlook18533, are
you
configured to access SMTP on port 587?

This is getting a little more interesting. I don't have Outlook open
and
running yet I'm getting these send error messages anyway. How can the
system be attempting to send messages when I don't have Outlook open?

Because either something kept it open, or you have it set to minimize to
the
systray. If you open up Task Manager, is Outlook.exe listed on the
Processes list? Is the Outlook icon in the system tray at the lower
right?
How did you close Outlook?


Tried 587 instead of 25. Same result.

Ok, so, right now, on the Outgoing Server tab of More Settings, what options
are currently selected?
--
f.h.